Ixigo Complaints & Reviews

Money is deducted from my account but Ticket booking not completed fro Ixigo app I Paid from PHONEPE & Received by IXIGO Please refund Quickly

I had booked a train ticket thru Ixigo, with PNR [protected]. The fare was Rs. 360 + irctc charges etc.

On 07.06.2023, I cancelled the ticket which was in waiting list. As per Irctc rules the cancellation charge for a ticket in waiting list is Rs. 20/- only. Where as you have deducted Rs. 60/- and refunded Rs. 300/- only instead of Rs. 340/- (ARN[protected]

Please refund the excess cancellation charges recovered from me at the earliest.

I booked two tickets to Kochi from Goa and to Bangalore from Goa via IXIGO. We are 9 friends traveling for Holiday. Unfortunately, due to unforeseen circumstances, we had to cancel both the tickets. I went to Air Asia website and cancelled the ticket with PNR number. They issued a refund of Rs 6430. They had already charged the cancellation and convenience fee. In IXIGO APP, when I tried to cancel the tickets the refund amount has been reduced to Rs 2800. One of their customer service said, I would receive what the airline has refunded which should Rs 6430. But after sometime he changed his stance and said again cancellation and convenience fee would be charged on this Rs 6430, which I feel is totally unacceptable. I would want the company to refund the entire Rs 6430 for the ticket to Kochi and Rs 1794 for the ticket to Bangalore. If the company says that it is company policy then you need to honour your customer services handlers word and refund me the amount.

Payment ID : 1F7ZOOZC3KX0JL86FS7
amount deducted but booking failed . amount is not getting refunded

Payment ID : 1F7ZOOZC3KX0JL86FS7
i have booked ticket but anount is deducted and it is showing booking failed and not showing in any bookings

Please help me with the issue in undersating code INSTANT

I have gone for ixigo max money initiate refund of ₹139 which is deducted from my ixigo max money account but not reflected in my account

My UPI id :[protected]@paytm

Ixigo UTR No :[protected]

My money got deducted from upi but ticket was not confirmed. Even the app is not showing any unsuccessful ticket. Return my money

Refund Cancelled irctc train ticket PNR [protected] from ixigo site

I booked a ticket from Raipur to pune for 31st july 2023 and the payment was done successfully but my ticket was not booked. I did the payment from Gpay and here is my Transaction id[protected]
I have attached the Screenshot of the payment
Please provide me with my refund ASAP.

18:41
Type: Refund of Tickets
Sub Type: Online Ticket
Status: Closed
Closing Remarks : Dear Customer, Amount has been refunded as per rule after deduction of clerkage/Cancellation charges and irctc convenience fee which is non-refundable. PNR: --[protected] RFND AMT: 1430.0-- ACTUAL REFUND DATE: -15-May-2023 - BANK RFND TXN ID: --[protected] Please visit -- IXIGO help center.

I tried to book a train ticket,
Money was debited from my account but ticket not booked,
I checked messages and mail multiple times.

Account debited by Rs2826.02 on 21May23 transfer to ixigo Ref No[protected].

Hello,

I am Amit Maurya, I am booking the ticket on 20 May 2023 through ixigo train app for Lucknow to Chandigarh(2nd June). I completed all the process my amount Rs 1238 deducted but ticket has not been booked. Please refund my money ASAP.

We booked train tickets for two from Puducherry (PDY) to Tiruchirapalli (TPJ) for 21st of May. The payment was done but the ticket wasn't booked. Please return the money. Below attached are the payment details.

Dear SBI User, your A/c X3836-debited by Rs827.96 on 20May23 transfer to LeTravenuesTechnol Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI

We booked train tickets for 2 from Puducherry (PDY) to Tiruchirapalli (TPJ) for the 21st of May. The amount was debited, but the booking did not happen. Please return the amount, below mentioned are the transaction details.

Dear SBI User, your A/c X3836-debited by Rs827.96 on 20May23 transfer to LeTravenuesTechnol Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI

Flight ticket has been cancelled by the Thai airasia airline but still i did not get the refund yet.
I booked this ticket from ixigo and ask for the refund they are saying connect with airline when i connected with airline they are saying you need to connect with ixigo as you booked ticket from ixigo.
From last one month I am trying to reach out to both of them but still I did not get the resolution and still waiting for my refund as when I see the portal of both of them I saw flight has been scheduled.
Because of that flight cancellation I have to booked the higher price ticket and so much problem I faced as that is end of the moment.
Want to ask my refund and compensation against higher charges and inconvenience.
PNR-J24P9C

Thanks
Shubham Jain

Dear ixigo team,
we have booked on train ticket dehradun to amritsar but payment was cut to my paytm account and ticket not booked please return my 1975 rs.

Please find Air ticket having
PNR no L7CMRC,
Blr to Lucknow,
name of passenger Ms Shikha Mandal,
date of travel 02.05.2023
- the flight has been cancelled by air lines (go first). Immediately asked for refund and it was committed to refund for the same. But till date, i didn't get any refund.
Hence, you are requested to initiate refund process the amount correspondent ticked charges.
Thanking you

S K Mandal

In June 2022 ibooked a ticket but as of now I didn't got the refund

I was trying to book train ticket. The money got deducted but the payment confirmation failed. I also cannot see this failed booking under failed payment booking section. Please refund me the money for the same. I have attached the relevant screenshots.