Ixigo Complaints & Reviews

I have booked tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 include free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customer care they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practice,...

I have booke tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 includ free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customercare they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practince, they...

I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS[protected]
Transaction Id: T2403061337100260358034...

Hi Team,

Date of incident - 6March 2024.

Description - I book two tickets from Chandigarh to Meerut but one transection is failed. Due to this I make third payment of 305 rupees. Second payment was failed. You can check my transection history in given screenshot.

Resolution - Please refund my 305 rupees due to failed transection.

Thanks

Himanshu Kashyap.....

Booking ID IF[protected] Ticket NO K4DQRE Booked ON 24.11.2023
Same was cancelled on 21.02.2024
So far the money has not been credited to the source account.
Mail sent and reply received stating that refund has been done. But it has not been credited.
INDIGO FLIGHT 6E - 453...

I booked my ticket on 30.01.2024 and the boarding was on 5th of march, 2024.

later on due to circumstances, i wanted to cancel my ticket.

I opened the ixigo flight app and then went on my trips but couldn't find my ticket.

I put my pnr on another website and found out that you can't cancel the ticket and only ixigo can. It is a shame to know that i can't even apply for cancellation on the website...

I made a booking through ixigo for a trip from Mumbai to Bangkok departing on March 3rd and returning on March 9th. The payment was deducted from my account, but the ticket has not been confirmed yet .Flight booking - IF[protected].

find this situation unacceptable. During my call with ixigo team, I was informed to wait for 2 hours for my ticket to be confirmed. However, now they're telling me to wait for 24 hours.

6690056 ticket id.

I had booked a ticket vis ixigo app PNR Y81LFQ, Susheel Kumar Bhandari.
I had paid extra for full refund but due to personal circumstances I did not board the flight and I had called the airlines and took a no show refund but instead of refunding the whole tax amount they had only refunded 767/- to the booking agent i.e ixigo but then ixigo is not refunding the amount and is saying they will deduct cancellation charges (I had paid extra for cancellation while buying the ticket), they will deduct the convenience fees (it's paid seperately while booking) and discount given at the time of booking (that was deducted on the base fare not on the taxes). Ixigo is cheating with PPL it is our right to get the tax collected if we don't fly. Please help getting the rightful refund.

Thank you
N Jain

Was booking tickets from kota to vadodara as my payment transaction was done but suddenly the server shows again to may the money to book tickets on ixigo application. But in ixigo there is nothing visible about this transaction.
As i contact to ixigo customer care they say your money will be refunded me in 5 business days. But they are not raising complaints ticket.

Please refund the full amount of rs 1887 asap.
I am also sharing screenshot of the transaction.

Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
Immediately after booking the ticket, I noticed passport issue date of Abha Rainal incorrect and informed IXIGO. The title of Abha is shown as MR which is wrong and correct is MRS.
I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours. Backend team is doing on priority. Airline has to do it.
The airline is refusing to accept any correspondence from me as the ticket has been done through travel agency. I am suffering badly and my phone recordings with your customer care representatives will show the agony and torture I am going through. I have to further plan my trip and also apply for transit visa to Embassy of Japan where the tickets are required to be attached.
KINDLY HAVE THE CORRECTIONS MADE at the earliest.

Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
Immediately after booking the ticket, I noticed passport issue date of ABHA RAINAL incorrect and informed IXIGO. The title of ABHA RAINAL is shown as MR which is wrong and correct is MRS.
I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours. Backend team is doing on priority. Airline has to do it.
The airline is refusing to accept any correspondence from me as the ticket has been done through travel agency. I am suffering badly and my phone recordings with your customer care representatives will show the agony and torture I am going through. I have to further plan my trip and also apply for transit visa to Embassy of Japan where the tickets are required to be attached.
KINDLY HAVE THE CORRECTIONS MADE at the earliest.

I booked one return ticket from mumbai to sindhudurg and back on 16th jan 2024 the flight was scheduled on 23rd jan 2024 from mumbai to sindhudurg and the return ticket was on 25 th jan 2024 from sindhudurg to mumbai . Now when i called the airline(alliance air )for just checking if my booking is confirmed or not. To my surprise the ixigo took my money and have made only one flight booking from mumbai to sindhudurg and they didnt even booked my return ticket and gave me a fake return ticket which leads to nowhere it has fake pnr number .even after taking my full money for both the fights it iss a complete fraudd they took my money and they didnt book my ticket and now when i called the customer care of ixigo they are just giving me false deadlines of 24 hrs and i get no call back from them in the given timeline it has been 4 days i am calling them and its the same they are just giving me deadlines
IXIGO Is a FRAUD company ill never ever book from this and also i want my ticket done or i want my full refund and also compensation for my inconvenience
Booking id:-IF[protected]
PNR:-4HRDZM

I am sharing my concern about ixigo app, they are doing fraud and not arranging call for failed transaction of payment, my transaction was successful but ticket are not booked, but ixigo customer care was denied, and reply GOL-MAAL type answer.
Please refund my money....

I was booking a train ticket and I paid through google pay. My money was debited but my ticket wasn’t booked.
It’s not even being shown in failed transactions as well.

I booked an international flight on 15th dec'2023 from new delhi to catania, flight date is 11th jan 2024. I choose the ixigo assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around 2.30pm when i am canceling the flight ticket, ixigo app is showing refund. When i booked the flight...

Despite reaching out to them for refund-related queries I am getting responses that it will take the next 24 hours to resolve the issue
this has been going on for 1 week
I have tried reaching out to them several time
I am attaching screenshots of numerous chats that were there and one of them contains their promise of refunding by 30th December which is yet not done

Booked Railway ticket TEJAS RAJDHANI(12310) in 2A confrmed ticket for 13th December'23 for me and my wife.
ixigo id [protected]
PNR [protected]
Amount paid Rs.8080

Kindly help in refund and cancelation

Respected sir/madam,

As per they mail me they are stating that they have initiated the refund on Oct 31 2023. But on the same time they have texted me as a message on my WhatsApp that they have intiated my refund on Aug 31st 2023 its been 9 months i am going behind this. i have cancelled my ticket on last march.
Till this moment I have not got my refund. i have booked this ticket on February 23rd 2023.
I have...

I booked my flight from Dubai_Kochin for 24th Jan'25 with Air India (Booking Id : IF[protected]) I was told that the ticket is refundable upon cancellation and it mentioned in the summary that it is partially refundable. I wanted to cancel my tickets in the month of October'23 and then I get a surprise from IXIGO stating I would not get any refund for any cancellation. The cancellation charges are more than the total amount I paid for the tickets. I was asked to contact Air India, I did and they told me I need to contact IXIGO since the booking was done through them. I again contacted IXIGO and have been going around in circles with no resolution. The timings for my flight has also been changed. I need a resolution. You people are not clear in what you say and what you mention on your website. Our hard earned money is going for a toss.

Hi,

For the PNR - V1QSXA, i have checked with the Airlines(Indigo) they have processed the refund and same has been received by Ixigo. But they have not processed refund and it's been 6-7 days now. Please help me to get my refund. Screenshot is attached.