Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 52%
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155
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
208
down
46

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
52%
Complaints
155
Pending
72
Resolved
62
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Ixigo related photos (42)

Ixigo Complaints & Reviews

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Ixigo — booked a ticket from the app, not refunding

 moutushidas123 on Mar 27, 2018
Pathetic app to book tickets. I have booked a ticket from ixigo where i have made mistake while booking. I unfortunately selected a wrong date not intentionally(made mistake with day, supposed to be on 3rd of may 2018 but wrongly seleted 26th april 2018 which coincedentally share the same day i. e thursday ) and got to know it after i saw the ticket. Immediately(within 15 minutes of booking) i called the ixigo customer care to reschedule that. But they didnt borther about the grievience and said they cant help on that. After which i called the jet airways customer care in which they said they could...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — money not refunded after cancellation

 neil 4lala on Mar 26, 2018
I have booked 2 tickets to delhi from mangalore junction. The booking was done on the date 15th march and for the date 16th march which was worth rs.1685. Tickets booked were on waiting list. Cancellation was done on the same day and the cancellation message was sent to my number but not refunded message. It has been more than 10 days now and money is not refunded....
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — rs 552udf amount not credit

 Kamaldialani on Mar 23, 2018
I booked a flight ticket goa to delhi on 12/05/2017 but concealed ticket was on the date of 21/10/2017 tickets was booked by ixigo
Cleartrip send numbers of messages regarding rs 552udf amount refund i talked so many times cleartrip but they assured so many times refund would be credit within 5days but refund not credit yet
I send bank statements of sbi to lake marg jaipur due to cleartrip told they release rs552 udf amount in my bank account but not credit neither bank not wallet...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — payment successful. did not get ticket or refund

 Sekhar2441 on Mar 23, 2018
Dear sir
I tried to book a ticket from bargarh to visakhapatnam. First due to network issue canceled and got my refund of rs 540. But i tried again and money deducted and did not got the ticket. Order id - ixitr[protected] payment successful booking pending is showing. It will take 40min to confirm is showing. Its been a day. Please refund my money so that i can book my trip on time....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — ticket not booked but payment done through upi

 Kunal Prashant on Mar 22, 2018
Today i booked my ticket from dhenkanal to bokaro city through upi in your app. All the thing is right but i am not getting my ticket.. Please do something its urgent my ticket date is tomorrow. If you can't book my ticket kindly give my money quick.. And please inform me quick. You are good at all but your this ticket booking service is worse.. Please maintain it otherwise you will down....
Complaint comments  Read comments Complaint category Railways

Ixigo — successful payment followed by cancellation of booking

 ChotaBittu on Mar 21, 2018
Dear sir,
After the 3rd unsuccessful attempt while booking in your app, after successful pqyment of ₹970 each time the process cancels abruptly and their comes a message no booking, i have already lost my ₹2910 want my money back soon otherwise i really need to take this matter to upper level od no:ixitr[protected], ixitr[protected], ixitr[protected]...
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — my money not refunded

 Sushmi Sampath on Mar 19, 2018
I have booked my train from valappadi ghlt (Vge)-chennai egmore (Ms) on 23.2.18 with booking id ixitr [protected].. U take the amount but not confirm my ticket.. You sent me that the amount of rs.210 will be refund within 10 working days.. But it was more than 20 days but my money still not refunded... If you can't confirm my ticket don't take money.. Atleast refund within the perion u said.....
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket is not generated but my balance successfully credit [Resolved]

 Kuldeep Jugtwan on Mar 18, 2018
Sir, i have generate a train ticket (From vadodara to new delhi, mumbai terminals) from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so if u really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balacom (1922 rs 3a) from a credit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail-ksjugtwan123. Kj@gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

Ixigo — refund is not given for accepted tdr on irctc train ticket [Resolved]

 mehul patel1 on Mar 15, 2018
I did not get any refund eventhough TDR accepted on IRCTC website. Ixigo has not refunded my money.

Hello.. i had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by ixigo. please refund the money. train ticket information is given in photo attached....
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — ticket cancelled but yet not received the refund [Resolved]

 AishAhuja1 on Mar 15, 2018
My pnr no. Was [protected]. The ticket was in waiting list (Travel date 01-mar-2018, train no. 12810 hwh mumbai mail, from jalgaon to mumbai) which got cancelled since it was an e-ticket) after the chart was prepared. I got the mail from ixigo on 8th mar 2018 that they will refund me in next 5-7 business days.
But yet not received the refund.
Please do the needful....
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket not generate but balance will be deducted 2

 s900244 on Mar 15, 2018
Sir, i have generate a train ticket from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so if u really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balance from a debit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail: somnathpati98@gmail.com...
Complaint comments  Read comments Complaint category Banks

Ixigo — train ticket cancel but i don't get my money [Resolved]

 Akhil Daemon on Mar 14, 2018
Booking i'd=ixitr[protected]
This ticket is canceld but i dont get back my mony ur message im pasting here.. (Akhil, sorry! Booking for your katpadi jn (Kpd) - kozhikode (Clt) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 345 has been initiated and will be credited to your account within 10 working days.
Re-book your ticket https://ixtr.app.link/oXJlr4GlSK)
I want my money...
Complaint comments  Read comments Complaint category Railways

Ixigo — charged for train booking but didn't get ticket.

 Rohit Borude on Mar 13, 2018
They are not refunding my money, as i already asked 5-6 times. The customer support stopped replying.
On 15th february i booked 3 tickets from katpadi to banglore. From my account balance money has been diducted but i didn't get tickets.
So i complaint to them first they told within 3 days we will refund you but now 30 days over still i didn't get anything.

Please help.

Thank you....
Complaint comments  Read comments Complaint category Public Transportation

Ixigo — yet to receive refund against pnr no. 4241763082 and booking id : ixitr13701973588

 Cool chill on Mar 13, 2018
Dear sir/madam,

This is to inform you it's been more than 3 weeks and still i had not received refund against pnr no. [protected] and booking id : ixitr[protected]

Please take this on top priority and process the refund at the earliest.

I have also attached image for your reference.

Note: in case of too much of delay i may take this on public portal and may even sue you for wasting my hell out of time.

Thanks and regards,
Piyush....
Complaint comments  Read comments Complaint category Travel Agents

Ixigo — refund not initiated [Resolved]

 Ahuja Prince on Mar 12, 2018
Respected sir,
I have booked a ticket from this site but due to some unavoidable circumstances i had to cancel it. I was promised to get back the money after some compulsory deductions.
It's the 10th day now and i am yet to receive my refund.
Please guide me further.. I am posting the screenshot of the details in which there's a confirmation mail from your site..
The total refund i was to get was 240 rs....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund amount of train tickets [Resolved]

 Vickeyjain on Mar 10, 2018
I have booked tickets from chennai central to nellore but not confirmed tickets. So they automatically cancelled tickets. Please make refund amount ro my account. And let me know how many days will take place to make refund to my account. What is the reason of not booking. Two times amount is diduct from my account but not booked. Both bookings are automatically cancelled...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund issue [Resolved]

 Laxmikanth Madhyastha on Mar 8, 2018
I tried booking a train ticket from "IXIGO" application using BHIM UPI as payment interface for an amount of 2152 on 18th December and my money got deducted and unfortunately i was not able to book the ticket and till date money is not refunded to my account, when i contacted ixigo customer care they told they will raise a charge back regarding this and after few days they called only to inform that they have refunded and asked me to contact my bank("Karnataka Bank") regarding this and when i contacted them they too told they will raise a charge back regarding this and i get to hear that their charge...
Complaint comments  Read comments Complaint category Public Transportation

Ixigo — booking not completed [Resolved]

 Zubair Punakkath on Mar 5, 2018
Myself Zubair P
1. I have booked a ticket today from Chennai central to calicut (march 7 2018) in (mangalore express 12685)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.1165rs has been deducted from debited card
My transaction id:AXI91100000000475650391520321306057
My contact no..[protected]
My mail:zubair26852@gmail.com

Please do the needs......
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund amount [Resolved]

 Mukul Kalita on Mar 5, 2018
I have yet to be received my refund amount of rs6432 due to non confirmation of dbrt rajdhani 12424 on 25/03/2018 at20:15 against trans. Id:azcy5iyrum1ibzakb & book id:ixitr[protected]. Please arrange to credit the amount into my savings account of federal bank of tinsukia branch as the amount is deducted my federal bank debit card. Thanks. Mukul kalita, tinsukia, assam pin:796145 reference id:[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — I'm complaining about my money deduction and didn't get refund [Resolved]

 Heenu Khan on Mar 5, 2018
Yesterday i was booking ticket and my account deducted 470rs from my account and suddenly booking cancelled transaction made from bank and amount didn't came back yet. Please be needful. I am very worried regarding my amount as because i was making tickets properly and didn't done any mistake but suddenly on webpage it shows booking cancelled not done and money not came yet. Please help.....
Complaint comments  Read comments Complaint category Banks

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