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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 2

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N
nileshkumar jagdishbhai Bhavsar
May 21, 2025
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Refund I2YGKP

Address: d8 shantivan residency bhestan surat

Dear sir

I haved booking Flight Delhi to Deoghar PNR NO I2YGKP. many time cont to indigo customer care executive told fare and refund price tag hidden not infom to customer, and ixigo customer demand mail required ticket cancelation charges, how to indigo and ixigi joint call possible customer care executive. and many days going and no clearity due to fare and refund price hidden tag...

Name nilesh bhavsarbr...
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Annapoorna Nmd
May 10, 2025
May 23, 2025
This thread was updated on May 23, 2025
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OB151989950Z4M. (Sri Siddhan travels).

I have booked a bus ticket from Madurai to Bangalore on May-6-2025. But I received a notification stating booking has failed and the Transaction number is OB[protected]Z4M. (Sri Siddhan travels).

Post this I recieved a message fro Sri Siddhan Travels that your booking is confirmed before 1 hour to board the bus. But I already booked some other travels from make my trip to Banaglore.

So its clear that problem with...
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officedel.jha
Apr 1, 2025
Feb 11, 2026
This thread was updated on Feb 11, 2026
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Refund Rs- 4191 Still pending

Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

I booked a ticket on 26.03.25 at 8
27Am and the booking was unsuccessful whereas money was deducted from my account.

INR 4191 spent on Kotak Bank Card x9718 on 26-MAR-2025 at WWW IXIGO COM.
This message I recieved from bank.
I had received a mail for refund from ixigo on 26.03.25 At 11.46Am

I reached Customer support through chat, two-three times, they said that I will get refund at 26 Mar...
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amitramola
Feb 28, 2025
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Refund for Unserved Meal

Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

It is to inform that I have travelled from Dehradun to Srinagar on dated 22.02.2025.I had booked ticked through IXIGO Sites including meal during journey. I have done full payment, but While travelling Indigo Airline did not serve meal to us. I write mail to airline and they confirmed it that a refund of Rs 1000 has been submitted to booking site i. e IXIGO for further processing.
Now IXIGO have to refund me at earliest. I have talked...
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jjt123
Feb 25, 2025
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Partial refund of airline fare

Sir,
This is to inform you that I had a flight From Guwahati to Kolkata on 22.02.2025 Alliance Air • 9I 758. The PNR no of my ticket is 2SKNPM . Two o[censored]s were supposed to travel, Mr. Jim Tudu and Mr. Sk. Adib Bin Ahamed. The ticket costed me Rs. 6670. However the flight was cancelled and the refund I received was Rs. 5582. Since, the flight was cancelled by the airline itself I, am supposed to get the full refund in this regard. I...
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S
shubham132
Feb 6, 2025
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Money deducted but tickect not booked

I made a transaction from ixigo and entered irctc login id and chose gpay upi for payment but ticket was not booked but in gpay statement its showing "transaction is successful". Debited amount - 2331, date and time : 6 feb 2025, 4:44pm and upi transaction id[protected] . But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking....
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dd56248
from Pune, Maharashtra
Jan 2, 2025
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total scam misleading ad, saying 3x where as they come up with t&c while refunds

Address: dewa

This is regarding the train booking which I did in IXIGO site (PNR# [protected])( BOOKING ID:IXITRS[protected]), after seeign the claims in their ad/banner confirm ticket else 3X return with no terms and conditions remark in it or * mentioning in it .

But surprisingly after my tickets not confirmed I didn’t received the amount as promised by them .
In summary
I paid total amount = 8368 /-
For which...
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Dr Sundararaju P
Nov 1, 2024
Nov 1, 2024
This thread was updated on Nov 1, 2024
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Payment was done but ticket not generated

Made a transaction from ixigo and entered irctc login id and payment was done for ticket using upi but ticket was not booked. Debited amount - 1340, date and time : 1 Nov 2024, 01:59 pm and transaction id is[protected]. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1340 asap.br...
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K
kunalbd
Oct 6, 2024
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Train ticket money not received

My train ticket booking failed on 06/10/24 and refund does not credited in my ixigo money max account
Trip id - IXITRS[protected]
payment id - 26EXHNER8EHHHQ00I9G
amount - 2, 976...
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S
surajtvpm
Sep 27, 2024
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My incident is as follows
I was entering to pf 3 through the rear entry of Mangalore Rly Station Maveli express Mangalore to TVC
time 5;10 pm
Departure time 5.30 PM
I was travelling with kids' baggage etc

See parked train @ pf 3

We entered the train b4 3ac

Once we entered the train the lights were on, since the train was not moving as expected I checked with the attendant by 5.45 pm, and he only informed us we had boarded the wrong train which was not Maveli it was Malabar Express as confirmed by coach attendant

Train Maveli Already Left from another PF

Since the train was fully occupied I had no other choices other than standing in the pf with my 3-year-old twin children's
Ixigo customer support has been notified about the posted complaint.
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    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 24, 2024
    Jan 22, 2025
    This thread was updated on Jan 22, 2025
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    Ixigo customer care

    इक्सिगो ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/7541-*005~700 पर भी कॉल कर सकते हैं … मैं ixigo पर शिकायत कैसे करूँ? ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/754-*1005~700 पर भी कॉल कर सकते हैं…...
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    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 17, 2024
    Jan 9, 2025
    This thread was updated on Jan 9, 2025
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    Ixigo toll-free number (7541-OO5-7OO)

    How √do I complain on ixigo?( 7541-OO5-7OO )customer√ you can √also call on ixigo helpline} number+07541-OO5-7OO .ixigo customer√ you can √also call on ixigo ......
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    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 17, 2024
    Aug 13, 2025
    This thread was updated on Aug 13, 2025
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    How do I complain on ixigo?

    How √do I complain on ixigo? customer√ you can √also call on ixigo helpline} number+[protected].ixigo customer√ you can √also call on ixigo ......
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    M
    Marsaqm
    Aug 20, 2024
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    refund not issued for colombo

    Address: Gurgaon

    Hi
    I booked a ticket via IXIGO from Chennai to Colombo, they deducted my money. I received another email stating booking cannot be made. refund will be issued in 7days. I have still not received any refunds. I have tried to email and call they have not responded. I have provided booking details below.

    Booking made on 30th June 2024
    Booking ID IF[protected]
    Name:Aquilla Maria Anselm....
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    Address: Ahmednagar

    Amount is deducted from phone pay transition today,
    but I haven't got any booking confirmation from your side.

    I am confused to stay with this booking or try for another. Can I get back money or not

    Please resolve early before 3 pm....
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    A
    Aarzoo14
    Jul 18, 2024
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    My flight (spicejet- flight no.- 8448) was cancelled on 17th July. And I haven't recieved the refund.
    Spicejet confirmed that they have initiated the refund and have asked me to contact you.
    Kindly look into the matter keenly, and please provide me with further details and refund update.
    Thanking you.
    Ixigo customer support has been notified about the posted complaint.
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      N
      Naman1510
      from mumbai, Maharashtra
      Jul 11, 2024
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      Refund not recieved from ixigo

      Hello sir, i booked a flight from mum to delhi on 13th june for 22nd june through ixigo. i cancelled it with the parent airline that is akasa air, and they processed my refund to the third party ixigo, but i have not recieved that refund from ixigo which akasa air gave them. please look into this.

      My flight details:

      booking id: IF[protected]
      Naman Agarwal
      Akasa air qp1120
      Mumbai to delhibr...
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      S
      Suruchi Naik
      Jun 3, 2024
      Jun 4, 2024
      This thread was updated on Jun 4, 2024
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      Booked a train ticket with TRIP ID IXITRS[protected]. Ticket was booked on 1 June 2024 and the same was cancelled on 2 June 2024 due to failed booking. The money was not refunded to the bank account whereas it showed that refund is initiated and is completed.
      Ixigo customer support has been notified about the posted complaint.
      Hi Suruchi, we are unable to see your booing ID as it is hidden by the platform. Please reach out to us via [protected]@ixigo.com
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        Kiran Pisekar
        May 14, 2024
        Jul 1, 2024
        This thread was updated on Jul 1, 2024
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        Address: j 103 , queens tower , opp medipoint hospital , aundh , pune

        I had booked flight ticket from pune to ahmedabad akasa flight no QP1509, PNR C95K3A on 13th may 2024.
        I ticket issued by ixigo showed seat 16 E alloted to me. While web checkin there was no seat alloted to me, I contacted both akasa and ixigo customer care, my seat number 16 E was reflected in ixigo system but not in akasa. I had to pay extra Rs. 1200 for the seat. Had been seat shown in my ticket I would have booked other free seat, but due to error from ixigo I had to pay extra amount.
        Ixigo customer support has been notified about the posted complaint.
        Hey there, please note that we have not received any seat fee against the mentioned booking. Also, the free seats depend on the airline availability. For any further assistance, you may directly contact the airline. [protected]@
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          Aparna_.s
          Apr 30, 2024
          Jul 1, 2024
          This thread was updated on Jul 1, 2024
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          Additional charges for rescheduling

          A booking for flight from Kochi to Bangalore was done yesterday (29/04/2024) for two people under emergency circumstances and due to changes in events following the book the flight needed to be rescheduled to 05/05/2024. The website on rescheduling showed that the final amount to be paid for rescheduling as rs 996 considering both airline service and Ixigo service however the portal was experiencing certain failure. Hence contacting the customer...
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