Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 73%
Submit a Complaint
311
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
544
down
138

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
73%
Complaints
311
Pending
66
Resolved
210
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo Complaints & Reviews

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Ixigo — money not credited

 hariaaaaa on Oct 3, 2018
I have booked a railway ticket on 3rd of october from chennai central to mumbai chhatrapati shivaji, my amount was deducted 2 times but still now my tickets are not booked neither i received my money in my account. My i’d is evaharry — u can check and please do the needful urgently. I want my money to be credited to my account as soon as possible so that i feel happy....
Complaint comments  Read comments Complaint category Banks

Ixigo — refund for a failed booking

 Lokishivam on Oct 3, 2018
Shivam, I booked a train to jodhpur from miraj but it was a failed booking at the end rupees 544 were deducted from my sbi bank account.

The Ixigo app help center says : your refund will be generated within 5-7 days but 10 days have been completed and still the refund is not generated. The app is non responsive and no other way to contact the company.my trip Id: IXITR[protected] and payment I'd: FIYKPSYAVIKAOZY6J. Please generate a refund as soon as possible...
Complaint comments  Read comments Complaint category Railways

Ixigo — amount has deducted from the account but tickets not yet confirmed

 bheeshan ram Nayak on Oct 1, 2018
1st i booked the tickets it went to payment page n done payment, amount had deducted from my account bt tickets nt yt confirmed.. Wen i saw in my booking page it showed it is in pending by yesterday evening bt after 7pm it showing dat booking has failed.. Then wer the deducted money from my account.. So plz book the train or refund my amount by today itself...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — amount refund

 Rizwan Akram on Oct 1, 2018
I booked a train ticket by ixigo but my ticket booking are not successful but amount deducted from my account. I repeat these procedure three time And each time Ammout deducted but tickets are not booked .I want to refund my amount pls .this ticket is not booked completely And terminated during booking
But my Ammout deducted during this procedure what can I do Pls tell...
Complaint comments  Read comments Complaint category Security Services

Ixigo — refund issue

 Buchun on Sep 26, 2018
I booking train of ixigo app but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded after 15 days i tried many contact of ixigo helpline number but not answerd me so please help me.

Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1

Refund Amount 3930.08
reference id: [protected]...
Complaint comments  Read comments [1]Complaint category Travel Agents

Ixigo — ticket booking failed but money not refund

 Nissar hussain on Sep 26, 2018
My two tickets booking failed and money not refund as date[protected] and 2nd[protected] but process is very delay. The ixigo is not refund my money and no any kind of reponce about my booking failed process what is the process of my refund money. The amount of my tickets is deducted by my account and not the refund what is the main procees of my money...
Complaint comments  Read comments [3]Complaint category Credit Cards

Ixigo — need to stop converted emi for failed transaction

 Rohan Samaddar on Sep 25, 2018
Hello,

I tried to book a flight ticket for 23rd of september 2018 from nagpur to kolkata and while filling the card details, i converted the booking amount into three months emi provided option. The transaction was unsuccessful from your end and even the ticket was not booked. The status showed failed.

However, i can see the same emi has been reflected in my bank details. I cannot understand why there is a need to pay emi for no ticket booked. Please help me in this regard.

Thanks,
Rohan samaddar
[protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — payment issue

 Pp940966 on Sep 24, 2018
My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
pp940966@gmail.com
please refund my money fast

My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
pp940966@gmail.com
please refund my money fast
Please contact to me fast...
Complaint comments  Read comments [3]Complaint category Banks

Ixigo — amount debited from my credit card

 hvkurup on Sep 22, 2018
Dear ixigo team,

Your customer care team cheated to me i try to cancel my return ticket booking id: 7383739
Sep 14, 2018

I contact your customer care number [protected], i speak with mr. Manish kumar chadubedi & mr. Pradip, they teel to refund required card number was taken and many time deducted the various amount from my credit card almost total rs 54000 after i speak them, they tell to system error within 24 hrs total amount reversed my card. But after 24hrs any amount come back to my card. Please ensure the issue other your more customer face the same issue,...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — I didn't get my refund from ixigo [Resolved]

 Shathish on Sep 18, 2018
I have tried to bookmy train ticket on 7 sep 2018.
From (Indb) to (Mas). Using ixigo trains mobile app.
When i tried to book... Payment get successful and then app automatically verified to (Irctc) account login. I have waited for a long time but ticket didn't booked. Then i got message (Train with booking id:ixitr [protected] was not confifrmed. Refund of rs 680.68 has been initiated and will be crediated to your account with in 5 days). But till now i have not got any refund....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund my money now!!! [Resolved]

 kumarjeet chauhan on Sep 17, 2018
Sir i get this below message from your app
Bt i have not got my money yet... Pls consider it... Message start now.

"hi deepak

Your new delhi - gaya jn train booking could not be confirmed. Refund of rs.629.68 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: mahabodhi express
Date of journey:[protected]"...
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — cancel ticket refund not received [Resolved]

 Md muqeet on Sep 17, 2018
Dear sir,
I cancelled my four ticket 2 september 2018 and one ticket money refun rs.780 but three ticket refund not credit my aacount plz refund my money fast.
And call me i talk to customer care
Sir i trust ixigo train book side but i am very mentality disturb tickets have been canceled by 15 days but refunds have not yet been received. And not being able to talk to customer care i'm afraid to book tickets from your website....
Complaint comments  Read comments Complaint category Banks

Ixigo — refund my money as soon as possible

 Shouvik Bhadra on Sep 16, 2018
Last 11/09/18, i booked 3 howrah - bhubaneswar ticket in dhauli express 2s class. On this day, this transaction was failure but 883.04 rs was deduct in my account, which transaction i'd is - ixitr[protected].in 13th sept i got a msg from team ixigo and they assured, this amount was refund within 72 hours. But still now this amount is not refund. Take it seriously as soon as possible.
Thank you....
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket booking pending till no status update

 soru05 on Sep 16, 2018
Hi,
I booked 6 tickets from chitrakoot to agra in u p smprk krnti train. Though payment has been made successfully but did not get ticket confirmation.
My booking status is still pending, please do the needful.
Please find my booking details below:

Booking id: ixitr[protected]
Train name: u p smprk krnti
Date of journey:[protected]

Please let me know if more details required....
Complaint comments  Read comments Complaint category Railways

Ixigo — wrong terminal mentioned in the ticket. [Resolved]

 Suryanalla on Sep 13, 2018
Ixigo has provided me with the wrong terminal number on the ticket, because of which i had to go to the wrong end of the airport and then run back to the right terminal and missed my flight, and the customer care is being insensitive. I rightfully claim a refund of the flight fare at the earliest. Please resolve this issue.

Pnr: sdjnuq
Booking id: prl06v81wso.

Thank you....
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — train ticket booking not done after deduction of money [Resolved]

 Arun kumar 1962 on Sep 12, 2018
I booked 2 tickets in 3rdAC in train no.11057 from Khandwa to New delhi (journey date[protected] on 12/09/18 at 8.30pm, Rs 2549.36 deducted from VISA Card but neither ticket generated PNR no. nor returned money.You are requested to cancel booking and send back money in my account immediately. My email is arunkumarjain62@gmail.com and mobile no.is [protected].Inform telephonically resolution today....
Complaint comments  Read comments Complaint category Banks

Ixigo — irresponsible in flight booking [Resolved]

 retneni on Sep 10, 2018
Ixigo and easemytrip are very very irresponsible organizations with the customers.

I booked the flight ticket on 01/09/2018 from hyderabad to muscat travel date 08/09/2018 (Jet airways carrier)

Booking ref no emt51547172.

The status is shown has confirmed.

During the check in only i came to know that the ticket was not confirmed.

In between one week i was neither informed nor refunded the money.

Due to which i am facing more than rs. 1.5 lakh. Loss, even job threat also....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — booking [Resolved]

 Maaz777 on Sep 9, 2018
I was booking 6 tickets from bdts to ndls from this ixigo app. I entered the details of my debit card and pressed enter but the page could not be loaded and the amount has been deducted from my account which is rs5386/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could not be booked why am i being charged for it and if i have been wrongfully charged then they must send the refund immediately as it is their fault completey....
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — money not refunded [Resolved]

 Buchun on Sep 9, 2018
I booking ticket on ixigo app but ticket is not confirmed and deducted my balance on my account i tried again and again cut deducted my balance in my account. Company massage me your balance refund on 5-7 days but not refund yet.

Transaction id: ixi-1hd345ugoqtk4y0k2m-1
Refund amount 3930.08
Reference id: [protected]

Transaction id: ixi-1hd38wvvhd5j8hej0p-1
Refund amount 3930.08
Reference id: [protected]...
Complaint comments  Read comments [2]Complaint category Travel Agents

Ixigo — cancellation of booking [Resolved]

 nadeem Muhammed on Sep 7, 2018
Dear sir,

I have booking irctc tickets through your esteemed app.

Today i booked a ticked for Nagpur to Shegaon through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: IXITR[protected] date: 7th september, 2018

Can you please help?

Best regards,...
Complaint comments  Read comments [2]Complaint category Railways

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