Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
Resolved
1587
Unresolved
859
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
LikithaB
Jun 19, 2025
Resolved
Report
Copy
Resolved

Payment done but not received booking details

Hi Ixigo Team,

I have booked flight IX 2739 scheduled for 28th June at 1:45 AM using my phone number for booking. The payment was successfully processed via UPI and the amount Rs.4869 was deducted from my bank account. However I have not received any booking confirmation or details.

I am unable to find any trace of booking. Please assist with the details or initiate refund immediately.

I have...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
axigo
from Katol, Maharashtra
Jun 10, 2025
Report
Copy

Money paid. But no ticket received

I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS**************5
UPI Transaction ID :[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinod0822
from Ghaziabad, Uttar Pradesh
Jun 9, 2025
Report
Copy

Complain regarding no information of ticket booking after payment

Team,

I was booking a train ticket through ixigo application on 9 June at 11:05 am and during payment via upi mode my payment was successful of amount 6418 inr through UPI to ixigo.[protected]@icici but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Asim Zohair Yazdani
Jun 2, 2025
Jun 2, 2025
This thread was updated on Jun 2, 2025
Resolved
Report
Copy
Resolved

Refund not refunded even though ixigo claims "refund successful"

Ixigo says by giving an ARN number that refund has been successful but I have not received any refund. I contacted ICICI bank and they told me they cannot check ARN number. I was supposed to get the refund amount by yesterday 1st of June. I have not received any refund.
This is my booking ID IF[protected]. RRN/ARN number for

reference -

(74332745151515073321588 and 74332745151515073321612)
In...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nileshkumar jagdishbhai Bhavsar
May 21, 2025
Report
Copy

Refund I2YGKP

Address: d8 shantivan residency bhestan surat

Dear sir

I haved booking Flight Delhi to Deoghar PNR NO I2YGKP. many time cont to indigo customer care executive told fare and refund price tag hidden not infom to customer, and ixigo customer demand mail required ticket cancelation charges, how to indigo and ixigi joint call possible customer care executive. and many days going and no clearity due to fare and refund price hidden tag...

Name nilesh bhavsarbr...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Annapoorna Nmd
May 10, 2025
May 23, 2025
This thread was updated on May 23, 2025
Resolved
Report
Copy
Resolved

OB151989950Z4M. (Sri Siddhan travels).

I have booked a bus ticket from Madurai to Bangalore on May-6-2025. But I received a notification stating booking has failed and the Transaction number is OB[protected]Z4M. (Sri Siddhan travels).

Post this I recieved a message fro Sri Siddhan Travels that your booking is confirmed before 1 hour to board the bus. But I already booked some other travels from make my trip to Banaglore.

So its clear that problem with...
Helpful
Found this helpful?
1 Comment
Report
Copy
O
officedel.jha
Apr 1, 2025
Feb 11, 2026
This thread was updated on Feb 11, 2026
Report
Copy

Refund Rs- 4191 Still pending

Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

I booked a ticket on 26.03.25 at 8
27Am and the booking was unsuccessful whereas money was deducted from my account.

INR 4191 spent on Kotak Bank Card x9718 on 26-MAR-2025 at WWW IXIGO COM.
This message I recieved from bank.
I had received a mail for refund from ixigo on 26.03.25 At 11.46Am

I reached Customer support through chat, two-three times, they said that I will get refund at 26 Mar...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amitramola
Feb 28, 2025
Report
Copy

Refund for Unserved Meal

Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

It is to inform that I have travelled from Dehradun to Srinagar on dated 22.02.2025.I had booked ticked through IXIGO Sites including meal during journey. I have done full payment, but While travelling Indigo Airline did not serve meal to us. I write mail to airline and they confirmed it that a refund of Rs 1000 has been submitted to booking site i. e IXIGO for further processing.
Now IXIGO have to refund me at earliest. I have talked...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jjt123
Feb 25, 2025
Report
Copy

Partial refund of airline fare

Sir,
This is to inform you that I had a flight From Guwahati to Kolkata on 22.02.2025 Alliance Air • 9I 758. The PNR no of my ticket is 2SKNPM . Two o[censored]s were supposed to travel, Mr. Jim Tudu and Mr. Sk. Adib Bin Ahamed. The ticket costed me Rs. 6670. However the flight was cancelled and the refund I received was Rs. 5582. Since, the flight was cancelled by the airline itself I, am supposed to get the full refund in this...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shubham132
Feb 6, 2025
Report
Copy

Money deducted but tickect not booked

I made a transaction from ixigo and entered irctc login id and chose gpay upi for payment but ticket was not booked but in gpay statement its showing "transaction is successful". Debited amount - 2331, date and time : 6 feb 2025, 4:44pm and upi transaction id[protected] . But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dd56248
from Pune, Maharashtra
Jan 2, 2025
Report
Copy

total scam misleading ad, saying 3x where as they come up with t&c while refunds

Address: dewa

This is regarding the train booking which I did in IXIGO site (PNR# [protected])( BOOKING ID:IXITRS[protected]), after seeign the claims in their ad/banner confirm ticket else 3X return with no terms and conditions remark in it or * mentioning in it .

But surprisingly after my tickets not confirmed I didn’t received the amount as promised by them .
In summary
I paid total amount = 8368 /-
For...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
Dr Sundararaju P
Nov 1, 2024
Nov 1, 2024
This thread was updated on Nov 1, 2024
Report
Copy

Payment was done but ticket not generated

Made a transaction from ixigo and entered irctc login id and payment was done for ticket using upi but ticket was not booked. Debited amount - 1340, date and time : 1 Nov 2024, 01:59 pm and transaction id is[protected]. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1340 asap.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kunalbd
Oct 6, 2024
Report
Copy

Train ticket money not received

My train ticket booking failed on 06/10/24 and refund does not credited in my ixigo money max account
Trip id - IXITRS[protected]
payment id - 26EXHNER8EHHHQ00I9G
amount - 2, 976...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
surajtvpm
Sep 27, 2024
Report
Copy

My incident is as follows
I was entering to pf 3 through the rear entry of Mangalore Rly Station Maveli express Mangalore to TVC
time 5;10 pm
Departure time 5.30 PM
I was travelling with kids' baggage etc

See parked train @ pf 3

We entered the train b4 3ac

Once we entered the train the lights were on, since the train was not moving as expected I checked with the attendant by 5.45 pm, and he only informed us we had boarded the wrong train which was not Maveli it was Malabar Express as confirmed by coach attendant

Train Maveli Already Left from another PF

Since the train was fully occupied I had no other choices other than standing in the pf with my 3-year-old twin children's
Ixigo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 24, 2024
    Jan 22, 2025
    This thread was updated on Jan 22, 2025
    Report
    Copy

    Ixigo customer care

    इक्सिगो ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/7541-*005~700 पर भी कॉल कर सकते हैं … मैं ixigo पर शिकायत कैसे करूँ?...
    Helpful
    4 other people found this review helpful
    4 found this helpful
    Write a comment
    Report
    Copy
    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 17, 2024
    Jan 9, 2025
    This thread was updated on Jan 9, 2025
    Report
    Copy

    Ixigo toll-free number (7541-OO5-7OO)

    How √do I complain on ixigo?( 7541-OO5-7OO )customer√ you can √also call on ixigo helpline} number+07541-OO5-7OO .ixigo customer√ you can √also call on ixigo ......
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    Rabinaa
    from Mumbai, Maharashtra
    Sep 17, 2024
    Aug 13, 2025
    This thread was updated on Aug 13, 2025
    Report
    Copy

    How do I complain on ixigo?

    How √do I complain on ixigo? customer√ you can √also call on ixigo helpline} number+[protected].ixigo customer√ you can √also call on ixigo ......
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    M
    Marsaqm
    Aug 20, 2024
    Report
    Copy

    refund not issued for colombo

    Address: Gurgaon

    Hi
    I booked a ticket via IXIGO from Chennai to Colombo, they deducted my money. I received another email stating booking cannot be made. refund will be issued in 7days. I have still not received any refunds. I have tried to email and call they have not responded. I have provided booking details below.

    Booking made on 30th June 2024
    Booking ID IF[protected]
    Name:Aquilla Maria Anselm....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    Ravindra Garje
    Aug 14, 2024
    Report
    Copy

    I have pay Rs. 8583 for air ticket From Mumbai to Chh. Sambhajinagar on 14/ 08/2024 for 6E 5027

    Address: Ahmednagar

    Amount is deducted from phone pay transition today,
    but I haven't got any booking confirmation from your side.

    I am confused to stay with this booking or try for another. Can I get back money or not

    Please resolve early before 3 pm....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    A
    Aarzoo14
    Jul 18, 2024
    Report
    Copy

    My flight (spicejet- flight no.- 8448) was cancelled on 17th July. And I haven't recieved the refund.
    Spicejet confirmed that they have initiated the refund and have asked me to contact you.
    Kindly look into the matter keenly, and please provide me with further details and refund update.
    Thanking you.
    Ixigo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      Related businesses

      Priya Communication
      1
      (2)
      Indian Railway Catering & Tourism Corporation [IRCTC]
      1
      (10879)
      Indian Railways
      1.3
      (6295)