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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Jul 4, 2026

Complaints 2448

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860

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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On 10th July 2025 at 9:19 PM, I attempted to book a train ticket through the Ixigo platform. I paid ₹4, 427 using Google Pay via UPI, and the payment was successfully debited from my Kotak Mahindra Bank account.

Details:
- UPI Transaction ID:[protected]
- Google Transaction ID: CICAgKi-7MezKA
- Ixigo Train Trip ID: IXITRS[protected]
- Amount: ₹4, 427
- Status: Payment completed...

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Address: Gurgaon

I had booked a ticket from Jaipur to Hyderabad for 6th June, but later rescheduled it, for which I was charged ₹3000. I rescheduled the journey to 6th July, but then cancelled the ticket on 12th June through the official Air India website.

After cancelling, I received a message from Air India stating that ₹5581 has been refunded to my booking partner. However, when I submitted a request regarding the refund, I was informed...

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Hi Ixigo Team,

I have booked flight IX 2739 scheduled for 28th June at 1:45 AM using my phone number for booking. The payment was successfully processed via UPI and the amount Rs.4869 was deducted from my bank account. However I have not received any booking confirmation or details.

I am unable to find any trace of booking. Please assist with the details or initiate refund immediately.

I have...

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Team,

I was booking a train ticket through ixigo application on 9 June at 11:05 am and during payment via upi mode my payment was successful of amount 6418 inr through UPI to ixigo.[protected]@icici but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked...

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Ixigo says by giving an ARN number that refund has been successful but I have not received any refund. I contacted ICICI bank and they told me they cannot check ARN number. I was supposed to get the refund amount by yesterday 1st of June. I have not received any refund.
This is my booking ID IF[protected]. RRN/ARN number for

reference -

(74332745151515073321588 and 74332745151515073321612)
In...

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I have booked a bus ticket from Madurai to Bangalore on May-6-2025. But I received a notification stating booking has failed and the Transaction number is OB[protected]Z4M. (Sri Siddhan travels).

Post this I recieved a message fro Sri Siddhan Travels that your booking is confirmed before 1 hour to board the bus. But I already booked some other travels from make my trip to Banaglore.

So its clear that problem with...

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Sir,
This is to inform you that I had a flight From Guwahati to Kolkata on 22.02.2025 Alliance Air • 9I 758. The PNR no of my ticket is 2SKNPM . Two o[censored]s were supposed to travel, Mr. Jim Tudu and Mr. Sk. Adib Bin Ahamed. The ticket costed me Rs. 6670. However the flight was cancelled and the refund I received was Rs. 5582. Since, the flight was cancelled by the airline itself I, am supposed to get the full refund in this regard. I...

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I made a transaction from ixigo and entered irctc login id and chose gpay upi for payment but ticket was not booked but in gpay statement its showing "transaction is successful". Debited amount - 2331, date and time : 6 feb 2025, 4:44pm and upi transaction id[protected] . But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking....

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Address: dewa

This is regarding the train booking which I did in IXIGO site (PNR# [protected])( BOOKING ID:IXITRS[protected]), after seeign the claims in their ad/banner confirm ticket else 3X return with no terms and conditions remark in it or * mentioning in it .

But surprisingly after my tickets not confirmed I didn’t received the amount as promised by them .
In summary
I paid total amount = 8368 /-
For which...

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Made a transaction from ixigo and entered irctc login id and payment was done for ticket using upi but ticket was not booked. Debited amount - 1340, date and time : 1 Nov 2024, 01:59 pm and transaction id is[protected]. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1340 asap.br...

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इक्सिगो ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/7541-*005~700 पर भी कॉल कर सकते हैं … मैं ixigo पर शिकायत कैसे करूँ? ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/754-*1005~700 पर भी कॉल कर सकते हैं…...

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How √do I complain on ixigo?( 7541-OO5-7OO )customer√ you can √also call on ixigo helpline} number+07541-OO5-7OO .ixigo customer√ you can √also call on ixigo ......

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How √do I complain on ixigo? customer√ you can √also call on ixigo helpline} number+[protected].ixigo customer√ you can √also call on ixigo ......

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Hello sir, i booked a flight from mum to delhi on 13th june for 22nd june through ixigo. i cancelled it with the parent airline that is akasa air, and they processed my refund to the third party ixigo, but i have not recieved that refund from ixigo which akasa air gave them. please look into this.

My flight details:

booking id: IF[protected]
Naman Agarwal
Akasa air qp1120
Mumbai to delhibr...

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A booking for flight from Kochi to Bangalore was done yesterday (29/04/2024) for two people under emergency circumstances and due to changes in events following the book the flight needed to be rescheduled to 05/05/2024. The website on rescheduling showed that the final amount to be paid for rescheduling as rs 996 considering both airline service and Ixigo service however the portal was experiencing certain failure. Hence contacting the customer...

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Address: 39-40 SHYAMAL 3 B ROW HOUSE

I have booked tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 include free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customer care they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practice,...

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Address: ahmedabad

I have booke tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 includ free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customercare they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practince, they...

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I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS[protected]
Transaction Id: T2403061337100260358034...

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Address: #432 gali number 21 jujhar nagar Mohali Punjab near 39 west., RK Furniture House, Sector 122, Chandigarh, Chandigarh - 160055

Hi Team,

Date of incident - 6March 2024.

Description - I book two tickets from Chandigarh to Meerut but one transection is failed. Due to this I make third payment of 305 rupees. Second payment was failed. You can check my transection history in given screenshot.

Resolution - Please refund my 305 rupees due to failed transection.

Thanks

Himanshu Kashyap.....

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Booking ID IF[protected] Ticket NO K4DQRE Booked ON 24.11.2023
Same was cancelled on 21.02.2024
So far the money has not been credited to the source account.
Mail sent and reply received stating that refund has been done. But it has not been credited.
INDIGO FLIGHT 6E - 453...

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