Ixigo Complaints & Reviews

Dear team,

I was booking a train ticket through ixigo application on 12th october at 08:25 am and during payment via upi mode (Paytm) my payment was successful of amount 2645.40 inr to upi - [protected]@axisbank as per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train...

I have tried to book for flight for 9th october morning 11:30 using debit card the amount was debited but booking was cancelled i have sent mail also but no response to it the ticket was booked in name of murugan sakkanan using karurvysya debit card
Mobile no =[protected]
Please respond to the message it would be great if you refund the money as soon as possible
Mail i'd =[protected]@gmail.com...

I booked flight ticket on ixigo app having booking id :if[protected] airindia flight pnr : ygbq6 from nagpur to mumbai on 9sep 2019. And the flight get cancelled, and got the confirmation call from airindia that ticket is cancelled and nil refund is forward to your agent (I. E. Ixigo) but now ixigo says we yet didn't receive refund from airindia. When i call airindia customer support they said they already forwarded the refund to ixigo....

I tried twice to book ticket from vizag to Chennai using ixigo app on sept 9th. I've used phonepay UPID for transaction. I was very disappointed to say that 2 times my money got deducted but my ticket was not booked. I spoke with customer care people and they said ticket didn't booked because of payment failed. They asked me to wait for 5-7 working days. I want to know whether my process has initiated or not. I'm worried because 5k deducted...

Hello Sir/Madam,
I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
As my transaction expired for today can I book my ticket on the same transaction tommorow?
The transaction receipt is attached......

I booked a ticket from bangalore to mumbai at 11:30 am today and it’s booking status is showing as pending even though my payment has been successful and my ixigo money has been deducted too. I got a message from ixigo saying that my booking status will be confirmed till 3 pm today, but yet there has been no change in the booking status and it still shows as pending. Kindly resolve this issue by either refunding me my entire money or by...

Dear sir,
I cancelled my four ticket 2 september 2018 and one ticket money refun rs.780 but three ticket refund not credit my aacount plz refund my money fast.
And call me i talk to customer care
Sir i trust ixigo train book side but i am very mentality disturb tickets have been canceled by 15 days but refunds have not yet been received. And not being able to talk to customer care i'm afraid to book tickets from your...

I made a transaction from ixigo and entered irctc login id and chose ola wallet for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in ola wallet statement its showing "transaction with payuglobal successful". Debited amount - 1280, date and time :19 aug 2018, 01:55 pm and transaction id dqk6-c8z3-bunr. But in ixigo there is nothing visible about this transaction. There is no transaction...

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for new delhi to mumbai central through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".
br...

Yesterday on 4/4/2018, i was booking a train ticket in kota patna express for two adults in 2nd ac amounting rs. 4282 from kota to patna, journey date 06/04/2018after making payments i was redirected to irctc site where i put my irctc password in the respective collum, but booking not confirmed. Again i repeated the same process & this time booking confirmed. But i have to pay twice. I. E. Rs. 4282 two times
I have not been informed...

Dear ixigo team

1. I booked a ticket for 04 person in train no 12442, rajdhani exp for 31 dec 2017 vide
Pnr - [protected]
Transaction id - [protected]

2. Subsequently i cancelled the above ticket on 31 dec vide cancellation id - [protected] and an amount of rs 1915 refund was initiated

3. It was mailed to me that refund of rs 1915.00 will be refunded in 10 days.
br...

I booked a 3ac train ticket for my journey from ernakulam south to bangalore city leaving station on 18/11/2017 through ixigo site which then redirected me to the irctc site. I am a senior citizen and have opted for concession as per rules. Due to unforeseen circumstances i am unable to undertake my journey tomorrow. The pnr number of my ticket is [protected]. When i tried to cancel the ticket on irctc site a message is reflecting that this...

My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
Details:
Mob. [protected]
Ticket partner : go air
Doj : 23 nov 2017
Name : asharam bidiyasar
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and...

I booked a flight from Chennai to Mumbai for 21st Sept, 2017. Time - 6:45am. PNR AYEL5J. I booked this from ixigo app which further redirected me to the yatra.com website
However i want to cancel the same and want to know how much refund will I get. But i am unable to do so.
Ixigo should have an option to cancel the flight as well, if it is being used for booking one. Why should one keep wandering from one website to another...

I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS**************5
UPI Transaction ID :[protected]

Dear sir

I haved booking Flight Delhi to Deoghar PNR NO I2YGKP. many time cont to indigo customer care executive told fare and refund price tag hidden not infom to customer, and ixigo customer demand mail required ticket cancelation charges, how to indigo and ixigi joint call possible customer care executive. and many days going and no clearity due to fare and refund price hidden tag...

Name nilesh bhavsar
[protected]

I booked a ticket on 26.03.25 at 8
27Am and the booking was unsuccessful whereas money was deducted from my account.

INR 4191 spent on Kotak Bank Card x9718 on 26-MAR-2025 at WWW IXIGO COM.
This message I recieved from bank.
I had received a mail for refund from ixigo on 26.03.25 At 11.46Am

I reached Customer support through chat, two-three times, they said that I will get refund at 26 Mar 2025, 12:44 pm.

I got a refund in Ixigo money max at 12:30 pm today but automatically it was deducted from ixigo money account and the ticket booking was successful.
Meanwhile, I have booked a ticket from IRCTC official website.

I have not received refund at stated time .So I talked to ixigo customer support executive who denied to refund my money and said to cancel the ticket.

Now if I cancel the ticket, I will incur a loss of ₹600 .All the proofs are attached for your reference.

I hope you will understand the situation and resolve the issue after 4 Hrs ticket pulled out by ixigo request you to please take a necessary action and resolve my issue with my refund

It is to inform that I have travelled from Dehradun to Srinagar on dated 22.02.2025.I had booked ticked through IXIGO Sites including meal during journey. I have done full payment, but While travelling Indigo Airline did not serve meal to us. I write mail to airline and they confirmed it that a refund of Rs 1000 has been submitted to booking site i. e IXIGO for further processing.
Now IXIGO have to refund me at earliest. I have talked yesterday IXIGO customer care but till positive action is awaited.
My Mob No is [protected].

My train ticket booking failed on 06/10/24 and refund does not credited in my ixigo money max account
Trip id - IXITRS[protected]
payment id - 26EXHNER8EHHHQ00I9G
amount - 2, 976

My incident is as follows
I was entering to pf 3 through the rear entry of Mangalore Rly Station Maveli express Mangalore to TVC
time 5;10 pm
Departure time 5.30 PM
I was travelling with kids' baggage etc

See parked train @ pf 3

We entered the train b4 3ac

Once we entered the train the lights were on, since the train was not moving as expected I checked with the attendant by 5.45 pm, and he only informed us we had boarded the wrong train which was not Maveli it was Malabar Express as confirmed by coach attendant

Train Maveli Already Left from another PF

Since the train was fully occupied I had no other choices other than standing in the pf with my 3-year-old twin children's