Ixigo Complaints & Reviews

Address: Gurgaon, Haryana

I had booked a train ticket through this app wherein the amount had got deducted through upi i. E google pay but the app showed some error and prompted me to make the payment again...
The ticket did not get booked but the amount of 667 was deducted and not yet refunded...
The ticket was from cstm to brahampur orissa
Kindly provide a refund of the total amount on the same.

+1 photos

Jan 18, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Hi Sona,

Greetings from ixigo!

We wish to inform you that refund of Rs 677.70 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do write back to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Indore, Madhya Pradesh, 452018

Sir, my pnr no is [protected],, i booked my ticket from indore to pune on 9 november and cancelled on 10 november through ixigo
As per your information, you told me that refund money₹2690has been refunded and rrn no is rsbi [protected] and advise to contact bank.
I have contacted bank several times and finally they told me that money is not credited in my account and for that contact your merchant.
All the time you say to contact bank and bank and their higher official say after details investigation to contact merchant... So what to do???.
Anyway please make arrangements to credited my refund money in my account immediately
My contact no is [protected]
Thanks

Jan 15, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Dear Dr Porwal,

Greetings from ixigo!

We sincerely apologise for the trouble caused. This issue has been raised to our team concern and shall be resolved soon. Also, do check your mailbox once as we have requested for some details for further pursuance of the case.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, 122002

I made a transaction from ixigo and entered irctc login id and chose google pay for payment but the ticket was not booked and in ixigo, there is no information about booking but in googlepay statement its showing "payment received by ixigo". Debited amount - 1539.66, date and time:14 dec 2019, 01:21pm and upi transaction id[protected] and google transaction id cicagkcoip2udw. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1539.66 asap.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by saikiran6779 Email Id = [protected]@gmail.com

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Hi Saikiran,

Greetings from ixigo!

Thanks for writing to us. Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app. Also, do share your registered e-mail and phone number.

You can mail us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Dec 15, 2019

Updated by saikiran6779 There is no details I can find in the app regarding transaction. All I have is transaction details which I have shared with you. I have already explained the scenario. Please resolve this as soon as possible

email ID : [protected]@gmail.com
phone no: [protected]

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that the refund INR 1539.66 was successfully processed to your account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo

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S

saikiran6779

from Chennai, Tamil Nadu

Dec 15, 2019

There is no details I can find in the app regarding transaction. All I have is transaction details which I have shared with you. I have already explained the scenario. Please resolve this as soon as possible

email ID : [protected]@gmail.com
phone no: [protected]

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I booked at flight today at 3.20 in the noon. The flight details are as follows:-flight: 6e801
Scheduled travel date :12th jan from bombay to raipur.
Amount of rupees 3799 has been deducted from my sbi account, but flight confirmation has not been provided.
Also in my ixigo app my future trip tab is showing a blank page. This scheduled trip is not listed in it.
Please do the needful at the earliest possible.

Jan 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Ixigo Customer Care's response Hi Supriya, as per the telephonic discussion with one of our team mate, your booking failed and amount will reflect in your account in 7 days. For any other concern, you may get back to us anytime.

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Poornima Bakthavachalam

from Bengaluru, Karnataka

Dec 10, 2019

Hey hi I booked my train ticket from Krishnarajapuram to katpadi but my ticket hast been booked payment alone got deducted...Wen will I get my refund

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Address: Phillaur punjab, Jalandhar, Punjab

Hllo sir/mam
Day before yesterday i have booked train from kurukshetra to una janshatbadi.. But after processing money was deducted and it was showed that.. Duplicate error.. Then i booked again then it was booked and i was trying to get your contact but i didn't find.. Now i find it so solve my problem
Transaction id ixitr[protected]
I request to to u.. Refund my money

Jan 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Ixigo Customer Care's response Hi Vikarant, we tried reaching you over call, but couldn't get through . As we can check, your booking failed and amount was refunded same day. Please refer to your registered mail Id for details. For any other help, please get back to us any time.

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A

anand lal Lal

from Delhi, Delhi

Dec 9, 2019

I booked Flight ticket of 2 persons my account has been debited. I did not get the ticket and also I lossed my money so do the need ful as soon as possible. What service are u providing its so poor and customers have to react like this.i have no money in my hand to book the next flight what I do so pls re credit the amount as soon as possible

regarding money deduction on train booking - Comment #3602885 - Image #0

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Divyasree Nandita

from Mumbai, Maharashtra

Dec 10, 2019

I am booking to try my flight 2 time Mumbai to Kolkata and cut the balance in my bank account 2 times but I can't find any tickets. So pls help me.

Passenger name-Nandita Das.
Mobile no-[protected]/[protected]
Mumbai to Kolkata
Flight- I5 317 Air Asia
Time-01:50 to 04:45

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Website: www.ixigo.com

Dear sir,

Today i tried to book return flight from bombay to delhi for dates 15th dec and 22nd dec from ixigo website.
I had made the payment of 8163 rs using upi and amount was deducted from my account.
However there was no update regarding the booking on the website and i did not received any confirmation message or email.
So i am not sure whether the booking is done or not.
If not please let me know the process to get the debited amount back.

Regards
Sunny deol
[protected]

+2 photos

Dec 7, 2019

Complaint marked as Resolved

Debited amount refunded back

Ixigo customer support has been notified about the posted complaint.

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Shivani2312

from Delhi, Delhi

Dec 11, 2019

I paid for booking tickets but the ticket wasn't booked and didn't even got my refund.kindly provide me with my refund

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Dear sir,
Before 2-3 days i booked a flight to imfal to delhi. But my surname is wrong so i talk to indigo customer care so they are telling that you have booked a another flight within one hour and provide us pnr. Then you get full refund of flight ticket.
Yesterday i talk to ixigo customer care so they said first you cancelled your ticket by your ixigo application and give reason that flight cancelled by airline. And you get full refund in two parts first 4568/- then 1500/- but after waiting two and three days till now i don’t get any refund.

Pnr no.- rdjkmal
Booking id - if[protected]

+2 photos

Jan 6, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

Ixigo Customer Care's response Hi Abhijeet,

Greetings from ixigo!

We apologise for the inconvenience caused.

We would like to inform you that your request for cancellation is in process and once we get the refund from airlines same will be processed from our end, and it will reflect in your source account within 7 days.

Feel free to write us back in case of any further query.

Regards,
Team ixigo!

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P

Pramesh Vishwakarma

from Mumbai, Maharashtra

Dec 10, 2019

PNR: [protected] Transaction Id: [protected]
I had cancelled my ticket but I haven't received it my money yet

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Sir,
I tried to book a ticket from patna junction to tatanagar junction today at 10:30 am from ixigo app.in payment section i chose to pay from google pay upi, the transaction was successful and money got deducted but the ticket was not booked and nothing showed in the app. Please look into the issue or help refund my money as quick as possible. I was debited amount of rs 587. Iam also attaching a proof of payment:

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by Raj7198 My email id: [protected]@gmail.com

Verified Support

Dec 05, 2019

Ixigo Customer Care's response Hi Raj,

Greetings from ixigo!

We couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest. Also, do share your e-mail and phone number used for the transaction

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app.

You can mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

Dec 05, 2019

Updated by Raj7198 Sir, after the money transaction there was nothing showing in your app, no messages or no mail was received and no booking id or trip ID is also present in the app I have in the app and in the transaction section no notification nothing is there, I am sending all the rest of informations which you have asked for and also some useful information about the money transaction. Please refund my money I thought that some offer you will give to the new user but you gave nothing and instead you looted the money. I have seen many complaints about the same money transaction and booking issue in this consumercomplaints forum. If there is problem with your app why aren't you solving it why aren't you first removing your app bugs and errors. Sir I am a common person living outside from home and i have no more money to book the ticket again and if you now don't refund my money I will certainly go to higher authority to complain about you. Otherwise refund my money.
Mobile no.: +[protected]
Email id: [protected]@gmail.com
My username in your app: Chandan Kumar
Payment method: Google pay upi
Transaction id:[protected]
From: [protected]@okicici
To: [protected]@axisbank
Timing: 10:40 am
You can verify all of them, I have already sent a photo of the transaction as a proof. "SIR/ MAM PLEASE REFUND MY MONEY"

Dec 05, 2019

Updated by Raj7198 Here are some proofs:

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of INR 587.70 has already been processed to your source account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.
For further assistance please do let us know.

Regards,
Team ixigo

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K

kanodia170

from Delhi, Delhi

Dec 9, 2019

I am trying to book a flight ticket from Lko to Pnq and payment is successful and my money is deducted from ola money but in ixigo no booking is shown and Unique Bill Id: IXI-AR3VADON3YWPKIHLY1-1.
Kindly help me in this issue.
My email:[protected]@gmail.com
contact number-[protected]

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Address: Navalur, Chennai, Tamil Nadu, 600041

I just spoke to customer care executive of ixigo and got a confirmation that remaining refund amount which needs be given is pending from refund team. Please expedite this request and do the needful. Also, she told that this case will be notified to refund team as well.

My booking ID : IF[protected]

Note: I have received only 3701 rupees for this trip as the refund amount.

Team,

Please update on the below
Regards,
Vinoth B

Sent: Monday, December 2, 2019 1:21:43 PM
To: [protected]@ixigo.com ;
Subject: Re: Query for Booking with ID:IF[protected]. Status: REFUNDED

Hello Team,

I have paid around 18092 rupees for the trip to Delhi (scheduled for Dec 20)through Ixigo app last Wednesday.Due to inevitable situation and medical emergency, I have cancelled the tickets next morning i.e Nov 28, 2019. As per cancellation policy, i am supposed to get full amount. But the ticket mode I have booked is partially refundable which I am totally ok with the process. My concern here is I got only 3701 rupees as my refund amount which is totally unfair. The refund summary evaluation looks like Rs 7578.

+1 photos

Jan 7, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Ixigo Customer Care's response Hi Vinoth,

Greetings from ixigo!

We have raised your issue to our team concern and the same shall be resolved soon.

Please bear with us in the meantime.

Regards,
Team ixigo!

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B

Bhargav Sane

from Pune, Maharashtra

Dec 6, 2019

Hi, just now I booked ticket for indore, RS.665/- were deducted from my bank account but I didn't receive any ticket.

Kindly credit my account with same amount.

refund remaining amount is pending - Comment #3600998 - Image #0

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Sir, please take early action to credit a sum of rs 6014.00, which was erroneously credited with your account by debiting from my sbi debit card [protected], on 10 september 19 for booking a flight ticket 6e 337 booking id if[protected] for journey from kochi to pune for journey on 13 september 19 in the name of athanas george. Txn #qt[protected]. Sbi confirmed that amount already credited with you by rr no qt[protected], mer id qsm[protected]. Please take early action to credit the amount in my account sb a/c no [protected] (Jiji j abraham), sbi koipuram, ifsc code sbin0070810. I m a serving jco of indian army. An early action requested.

Jan 7, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Ixigo Customer Care's response Hi Abraham,

Greetings from ixigo!

We are not able to track any details with the shared information. We would request you too please share your e-mail and phone number via mail at [protected]@ixigo.com so that we can get this checked and assist you.

Looking forward to your response.

Regards,
Team ixigo!

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M

Mo Aasif

from Mumbai, Maharashtra

Dec 4, 2019

My name is Gulam Rabbani
My contact no [protected]
I did flight booking on 23 nov at 12:18 around.
My money is deducted but the is not booked.

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O

Opaque

from Delhi, Delhi

Dec 6, 2019

I have booked a trip from mumbai to delhi on 12 Dec.amount has been deducted through upi but I did not have got my ticket.

refund of amount debited for non generated flight ticket - Comment #3601001 - Image #0

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Sir i was booking trin from aluva to benglore that time i pay 4051.83 from paytm my amount was deducted but train tickets are nit booked and my amount was alsobnot returneded till so what can i do now, the money will be despotied back in my account or ticket will be confirm let my know fast as much as possible please give me suggestions it is very very urgent for me

+1 photos

Jan 5, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Ixigo Customer Care's response Hi Farooq,

Greetings from ixigo!

We wish to inform you that refund of Rs 4051.83 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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A

Ambeshrox

from Mumbai, Maharashtra

Dec 6, 2019

I was booking ticket from CSTM to bangluru cantt.. I paid through gpay the amount deducted from my account but my booking is pending.. Plz help there is my exam on 12th dec

amount deducted but tickets are not booked - Comment #3601026 - Image #0

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Address: 370, 1ST FLOOR, POCKET C, GROUP I , JANTA FLATS, HASTSAL, HASTSAL,UTTAM NAGAR,NEW DELHI-110059., 110059

I had cancelled vistara airlines pnr no. Te69wq on 1st december, 2019 through ixigo mobile app. While cancelling my ticket, the mobile screen was shown as the cancellation charges for rs.3000/- + 273/- i had agreed to proceed the cancellation of the above ticket. After the cancellation i got a message in my mobil no.[protected] the refunded amount would be rs.751/-. And i got the amount in my account of rs.751/ today.

Since, i wants to get back the amount of rs.2320/-. From ixigo. Pls do arrange to return my balance amount of rs.1569 at your earliest.
With regards, c. R. Sathyan unni.

Jan 6, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

Ixigo Customer Care's response Hi Sathyan,

Greetings from ixigo!

We wish to inform you that the refund amount shown during the cancellation is tentative one and we also mention in the same in the refund calculation page.

"The refund amount is approximate and is calculated on the basis of the fare rules and restrictions. The final amount refunded to your account may vary".

We seek your kind understanding here.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Gokulprasanth Nagaraj

from Delhi, Delhi

Dec 3, 2019

Payment was done but the train not booked.

vistara airlines ticket cancellation - Comment #3598483 - Image #0

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R

Redsubash

from Mumbai, Maharashtra

Dec 4, 2019

Sir I have booked tickets but the irctc psswrd was wrong AMD it got back when will I get the refund

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Address: New Prabhat Colony, Amravati, Maharashtra, 444605

I booked flight ticket on 9 sep from nagpur to mumbai of air india. But flight is delayed by 2 hrs so i got call from air india that you have option to cancel ticket without any charges 100% refundable and said we will refund your money to ixigo portal they will pay you, so i option to cancel the ticket. But then ixigo give me partially refund ie only rs 220 out of total rs3515. I already mail the documents from air india office which shows that i have charged zero rupees. Worst customer service i want to file case on company for this fraud.

+5 photos

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ixigo Customer Care's response Hi Sameer,

Greetings from ixigo!

We sincerely apologise for the inconvenience caused. Please note we are following up your case with our team concern and waiting for their update on the same.

Please bear with us in the meantime.

Regards,
Team ixigo!

Dec 02, 2019

Updated by sameer93g Always gives same answer from 2 months, say something new. Your not the worth of anything you are providing not bookings not customer services nor payments . Worst customer services.

Verified Support

May 07, 2020

Ixigo Customer Care's response Hi Sameer,

Greetings from ixigo!

We wish to inform you that refund of INR 2916 against trip id: IF[protected] had been processed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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S

Supriya K N

from Mumbai, Maharashtra

Dec 4, 2019

Was trying to book flight money is deducted from my account, but ixigo declined my booking can I gety money ack soon, confirm me if I am getting my money back, make sure I get .. I need to use it for my further booking, I chose ixigo as a trusted app I dint know it can be thins, disappointed.
Transaction I'd:[protected]

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I made a transaction from ixigo and entered irctc login id and chose ola wallet for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but i received the message, its showing payment of rs. 598.31 using olamoney postpaid for your transaction eirc-cd85-0knz on ixigo is successful. Debited amount - 598.31, date and time :29 nov 2019, 4:47 pm. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and nothing at all on ixigo. So please refund the full amount of rs 598.31 asap. Transaction i'd:eirc-cd85-0knz
Ixigo account email : [protected]@gmail.com

Jan 2, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that refund of Rs 598.31against the failed booking attempt has already been initiated and the same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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S

Supriya K N

from Mumbai, Maharashtra

Dec 4, 2019

Transaction Id:[protected]
Confirm me will I be getting my money back soon

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Supriya K N's reply, Nov 26, 2019

I was trying to book my flight my money got deducted but ixigo declined my booking can you confirm me that I would be getting my money back it's important and emergency
Transaction id: 933017363254

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Address: Postman Circle, 590001

Sir/madam,
I had booked flight ticket on 5th october and due to inconvenience i had cancelled my flight ticket with pnr no. H72rqv on 15th october i haven't received 2656 inr as refund till to date. I also tried on customer care numbers to talk to the customer care executive and get problem resolved but i couldn't get the line. It was either busy or unattended. I kindly request you to look into the matter and help the needful.

Jan 2, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would request you to please cancel the mentioned booking from the App as well selecting the appropriate reason in order to get the refund processed.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: 400097

As per irctc refund credited to le travenues technology private limited for pnr number no [protected]. However the same is not yet credited to my card. Kindly expedite. Contact no [protected] transaction i’d is [protected]. Refund processed on 8th november by irctc. Why is the refund not yet credited to my card. I need this resolved immediately and credited to card by eod 28th nov 2019.

Dec 31, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

Ixigo Customer Care's response Dear Sai,

Greetings from ixigo

Please be informed that the refund against the PNR: [protected] has been approved and processed from ixigo. The same will be credited to your account within 7 days.

For anything else, feel free to write back to us.

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Was trying to book flight money is deducted from my account, while I used bhimupi app, but ixigo declined my booking can I get money back soon, confirm me if I am getting my money back, make sure I get .. I need to use it for my further booking, I chose ixigo as a trusted app I dint know it can be thins, disappointed.

Transaction I'd:[protected]
Thanks

Jan 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Ixigo Customer Care's response Hi Supriya,

Greetings from ixigo

Thank you for writing to us. Your booking with booking ID IF[protected] has failed. The refund will reflect in your bank account within 7 days.

You will get this amount under the name of 'Le Travenues Technology or ixigo' in your bank account. Please refer to your bank statement to know more.

Kindly write back to us if you have any further queries.

Regards,
Team ixigo

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Address: 400706

Hi,

This is in regards to my pending/ failed booking via ixigo train against my

Trip id - ixitr[protected]
Payment id - 689db6k49mnq0waa4r

Train no 12289 - csmt ngp duronto

I have mistakenly entered incorrect irctc user id and the amount rs. 2640.40 got deducted from my upi id.

The booking is still showing pending and transaction time for irctc password too got expired.

Wanted to check refund status on same.

Looking forward for the solution with the above problem.

Hereby, attaching a screenshot of the booking details.

+1 photos

Jan 5, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

Ixigo Customer Care's response Hi Prateeti,

Greetings from ixigo!

We apologize for any inconvenience caused and we wish to inform you that your booking: IXITR[protected] could not be confirmed, as the transaction failed. The refund has already been initiated and will reflect in your bank account in 7 days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Please note: For faster refunds, you can set up ‘Instant Refunds’ on ixigo. All you need to do is link your UPI ID, with your ixigo account.

Please follow these steps to set up Instant refunds on ixigo:
1. Visit the ‘Profile’ section on the app
2. Click on the ‘Instant Refund’ option
3. Enter your UPI ID
4. Accept the terms & conditions and click on continue

If you still face any issue, do let us know. We are always an email away!

Thanks,

Team ixigo

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V

Vanshika Shailly

Jul 22, 2021

Hyy
I cancelled my train ticket nd got refund as ixigo money max 1230
Nd when i tranfer it to my account through my upi id
It hasn't reflected till now in my account
Its been 5 hrs

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I would booked a train ticket on 10.11.2019. There was a problem with my booking. Money will deducted, but there is not refund after 11 days. I get the message from ixigo on 11.11.2019. Its is, shaik md, sorry! Booking for your tirunelveli (Ten) - ksr bengaluru (Sbc) train with booking id: ixitr[protected] could not be confirmed due to payment failure. If money has been deducted from your account, your money will automatically be refunded to your account within 7 days. But there is not refunded. Please do needful

Dec 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that refund of the failed booking attempt has already been initiated and the same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: A1201 The Island Society, Wakad Pune, Pune, Maharashtra, 411057

Hi team,
I have following up from last month yet i did not get any proper update and again i mailing you for an update for amount which should be refunded as now which didnt happen. Below is the issue.

I did train reservations on 9th october 2019 (Details as shown below). However last month i had received two messages that both train cancelled but i did not receive the amount yet. Please let me know when the amount will be refunded to my account.

Cancelled trains information (Pnr, jd, train number) :

B. Train number : 14309

Journey date : 2nd jan 2020

Stations : from h nizamuddin to saharanpur

Pnrs :

1. [protected]

2. [protected]

3. [protected]

4. [protected]

Total amount : 8057.85 rs

Please find the attachment for reference.

You can contact me on the below number in case of any issue. Please let me know on the urgent basis when can i received the amount.

Thanks

Mansoor ansari

+91-[protected]

+1 photos

Dec 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2019

Ixigo Customer Care's response Hi Mansoor,

Greetings from ixigo!

We wish to inform you that against the mentioned PNRs no refund has been initiated by IRCTC. However, against the PNRs mentioned in the attachment refund is already been processed to your source account. Request you to please check your bank statement once.

PNR [protected]- Trans id 8ZMJCH5OMDYLBES4M7- Rs 2475.0/-
PNR [protected]- Trans id: 8ZMFJCJ506VWGKTOK5- Rs 2205.0/-
PNR [protected]- Trans id: 8ZM8TKG2PAD1S9HUPB- Rs 2475.0/-

For any other assistance please do let us know.

Regards,
Team ixigo!

View replies

D

Dayashankar Mishra

from Mumbai, Maharashtra

Nov 27, 2019

My bank Id says money deducted but ticket is not confirmed. Go air flight 22/11/19 from Lucknow to kolkata 19.20 hours rs 2426. Bank transactions is[protected]
Reply asp
D s Mishra
[protected]

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