Ixigo Complaints & Reviews

Hi sir

I am an Ixigo user. I have a complaint that I didn't have received my refund for my cancelled ticket on 19 Dec 2019.
I already spoke to irctc help desk but they asked for a transaction I'd and pnr number too. But I didn't have any of these.
So I request you to process my refund as soon as possible.
My failed Ixigo booking/trip I'd is: IXITR[protected].

Thanking you

Feb 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

Ixigo Customer Care's response Hi Sanjay,

Greetings from ixigo!

The refund for the mentioned booking has been processed already. We have shared the refund details via email to your email address sanjayagar******@gmail.com.

Let us know for any further assistance.

Thanks
Team ixigo

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G

gouravgoyal93 evh Goyal

from Noida, Uttar Pradesh

Jan 3, 2020

My name is gourav goyal having no [protected]...I had booked go air flight g8 145 of dated 4 january 2018, time-consuming 9:00 a.m ...I was booking from ixigo flight app and payment from phone pay via bhim upi ...4241 rs got deducted but no confirmation message received

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G

Gautam1101

from Delhi, Delhi

Jan 3, 2020

Sir I have booked a flight ticket from Delhi to Pune of RS 3795 through upi and after deducting the money, ticket not booked and there is nothing showing in the trips. Please help me it's urgent because I have to book my ticket today only ... please help me...please

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Address: Chennai, Tamil Nadu, 600076

PNR No. : [protected] I have booked five tickets from kovilpatti to chennai egmore in Train No. & Name : 12666/Cape Howrah Expand cancelled it but no refund has been received till date. I want to know the status of refund I had made payment through debit card and till date there is no credit to my bank account. Paid through my Yes Bank Debit Card online payment even after three month I could not see refund credit to my bank account

Feb 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Ixigo Customer Care's response Hi Shahul,

Greetings from ixigo!

The refund has already been processed. We have sent the refund details via email. You shall receive the email to your email address au*****[protected]@gmail.com.

For any other assistance do let us know.

Thanks
Team ixigo.

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[email protected]

from Lucknow, Uttar Pradesh

Jan 3, 2020

I m booked my ticket on 4 sep 2019 frm lucknow to ujjain train number -19306 and pnr number-[protected] .the train was cancel but my money is not refund yet so plz cheak the quiries and refummnd my money

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Pushparaj Singh H

from Indore, Madhya Pradesh

Jan 3, 2020

Amount debetid but ticket not confirmed and even till today I didn't received any refund, I need refund.

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Address: 781009

Ixigo — payment was successful but train ticket not booked

I made a transaction from ixigo and entered irctc login id and chose google pay for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in my bank statement its showing "transaction with pay global successful". Debited amount - 4095.40 date and time :26 dec 2019 08:20 pm and transaction id ixitr[protected] but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 4095.40 asap.

Jan 29, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ixigo Customer Care's response Hi Vikash,

Greetings from ixigo!

We wish to inform you that against the shared trip id: IXITR[protected] the ticket is already been generated with PNR [protected] and we have shared a ticket copy as well over you e-mail: vikkonl*****[protected]@gmail.com.

For any other assistance please do let us know.

Regards,
Team ixigo!

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kashish jaisingh

from Raipur, Chhattisgarh

Jan 3, 2020

I tried to book my ticket for three person on 21 dec 2019 and while making payment the gateway time got over but the money got debited .and no failed transaction is being shown on my account! Please reach me back with a refund number or update me with the information!
Transaction id- 9355l485l572
irctc id - rachna12_3

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A

Amal Santhosh

from Gauribidanur, Karnataka

Jan 3, 2020

My train ticket booking is done through upi but my ticket booking failed..I didn't received the refund yet..I tried twice. ..and each time a amount of 342 is debited from my account...even after 1 day I didn't get any refund or message regarding the same

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Suraj K. Hegde

from Bengaluru, Karnataka

Jan 3, 2020

Hi,

I just booked Mumbai banglore flight return but while payment via google pay was done but the purchase didn't complete...

Pls call me at [protected] or else pls give me ixigo customer care number

Around 5000 has been deducted

Thanks
Suraj Hegde

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I have booked tickets of inr 1420.4 through ixigo app for train - irctc. The amount has been deducted through paytm upi payment for which i have the transaction id and all details of the payment but there is no information on th ixigo app neither my tickets are booked. I called paytm but they said the transaction has been successful from our side so where is my money as there is no information on ixigo app regarding thr same neither i have tickets booked. There is no number available to contact ixigo. Please stop cheating customers and taking their hard earn money i need an immediate resolution on this..

Jan 28, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ixigo Customer Care's response Hi Tarun,

Greetings from ixigo!

Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest. Also, do share your e-mail and phone number as well.

You can share your details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Jan 30, 2020

Updated by Tarun959 There is no solution on my complaint to ixigo how can it be resolved irctc have no records of the ticket and SBI bank says the payment was successful that means the money is with ixigo

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Address: 490001

I have booked flight ticket round trip from ixigo app. From hyderabad to raipur and raipur to hyderabad.
I have done payment through phonepe upi and payment is successful but in ixigo app. No transaction and no booking is available there what to do now and get me refund or tickets done. Report me as soon as possible.
Transaction id - hdfc3c1f5d9900e452ea395e31aa238d17c
Gmail.- [protected]@gmail.com
Phone-[protected]

Jan 28, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ixigo Customer Care's response Hi Lalit,

Greetings from ixigo!

We wish to inform you that refund of Rs 4545 against the failed booking attempt has already been initiated and shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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I booked a flight from delhi to pune for the date 29th december 2019 18:15 flight from ixigo.
Rs 7156 got debited from my account but the ticket didnt get booked and i didnt get any sort of confirmation.
Payment done for go air flight no. G8 171 at 2:28 am via google pay.
My upi transaction id is[protected]
Kindly help me regarding this issue asap because i want to book another ticket as soon as possible.

Jan 28, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

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Address: 7/4, lasudia mori, dewas naka, indore, 452001

Dear IXIGO,

THIS IS MY SECOND MAIL...

I made a transaction from ixigo and entered irctc login id and chose DEBIT CARD for payment but ticket was not booked and in ixigo it showed error something like " no past bookings " but in my account statement its showing "transaction with successful". Debited amount - 3285/-, date and time : 20 December 2019, 15:11 pm and But in ixigo there is nothing visible about this transaction and PNR also not generated. So please refund the full amount of rs 3285/- asap.

you guys provided a mail ID for reply but when i sent the mail for the same, i got this

PLEASE REPLY WITH CORRECT MAIL ID, SO AFTER THAT I'LL SHARE MY CONTACT DETAILS.

""""Address not found
Your message wasn't delivered to [protected]@ixigo.com because the address couldn't be found, or is unable to receive mail."""

Jan 29, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

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Greetings,

My name is sujeet, i tried to book a train ticket from the he lxigo app. I made a payment of ₹1361 and the same amount has been deducted from my account. I could not log in with my irctc id so apparently the booking failed. I am rightfully entitled to receive refund from your company. The transaction id bears the number and is as follows:

Axissdkv30a60ba49abb7472090de38ba6e

Hope you will do me the needful.

Thank you.

Jan 23, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

Ixigo Customer Care's response Hi Sujeet,

Thanks for writing in. Please share your Booking ID, registered email ID and contact number at [protected]@ixigo.com, so that we can assist you further.

We will be waiting for your response.

Cheers!
Team ixigo

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SwaG Of Ahmedabad

from Borsad, Gujarat

Dec 24, 2019

I m already booking the ticket but not book train ticket & not refund to payment so please refund my payment.

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Address: 7/4, lasudia mori, dewas naka, indore, Indore, Madhya Pradesh, 452001

Website: www.ixigo.com

I booked a flight from indore to bangalore for the date 24th january 2019 from """ixigo"""app. 3235/- rs. Debited from my account but ticked not booked and payment also not refunded. I want my money, need help.
Payment done for indigo flight no. 6e 703 at 10:55 am.
""ixigo"" app also not providing any type of help or contact details.
They are looting the customers.
I need my money back. Please help me.

Jan 21, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We could not trace your booking from the details provided. We would appreciate it if you could please share booking the details with us. Also, do send your e-mail id and phone number.

We will look into it and resolve this at the earliest.

You can e-mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon Gurgaon District Haryana India - 122002, 122002

I had a booking from port blair to new delhi on 02 nov 2019. As flight was preponed by 2 hrs i have directly cancelled booking with airlines, and airlines have issued full refund.

Pnr number: po5ee4
Passenger name: gadipudi navya
Mobile no: [protected]
Email: [protected]@gmail.com
Refund credited: inr 8099
Refund needs to be credited: inr 3420

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Ixigo Customer Care's response Hi Prabhu,

Greetings from ixigo!

We would request you to please share the exact trip id and the PNR against which you are looking for the refund.

You can e-mail us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Dec 22, 2019

Updated by Prabhu Chaudhary Trip Id: IF[protected]
PNR NO: PO5EE4

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against PNR- PO5EE4 has already been processed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo

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Address: Mandvi, Mandvi, Surat, Gujarat, 394160

Dear sir/madam,
I have done my booking on 10th september and my traveling date is also same but amount is debited on 13th september. My upi transaction id is[protected], my google transaction id is cicagkcgsmfhvq, my train booking id is ixitr[protected] and my payment id is 4pmlcwu0izr5foi3gr. If ixigo served me this service then why will i book the same ticket for two times?
Please help me out with this issue. Its already 3 monthes and still amount is not reflected in my account.
Thank you.

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Ixigo Customer Care's response Hi Samkit,

Thanks for your time over the call.

As discussed, we have forwarded your concern for the refund to our team and the same shall be processed in 48 hours and will reflect in your account in 7 days as per bank policy. We regret for the trouble faced.

For any other concerns, please feel free to write to us! We will be happy to help you.

Thank You,
Team ixigo

Jan 10, 2020

Updated by Samkit Shah0918 I didn't received any amount and its already 20 days what to do?

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that if the refund is still not credited please share your bank statement in PDF format from the date of deduction till today, so that we can get this checked and update you at the earliest.

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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Respected sir
I am piyush and i filed tdr against my pnr no.[protected] to irctc. After sometime they gave me a transaction i'd of payment but i didn't get my refund amount into my account. I mailed to irctc but they told me to contact to ixigo.
So i requested you to study my case and get back to me with positive response.
I hope you will definitely give me a good response.
Pnr no.[protected]
Mail i'd - [protected]@gmail.com
Thanking you
Yours faithfully
Piyush dua

Jan 22, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Ixigo Customer Care's response Hi Piyush,

Greetings from ixigo!

We wish to inform you that refund of INR 945.0 against the shared PNR has already been processed to your source account. Request you to please check your bank statement once post 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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[email protected]

from Mugma, Jharkhand

Dec 17, 2019

I booked my tickets from your app .but my tickets not confirmed but money got deducted.from Bagdogra to Bengaluru.several times i called to resolve my problems but couldn't get a solution.

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I made a transaction from ixigo through phone pe. I logged in using irctc id. All the details were filled appropriately and the payment gate was also opened as usual. Amount got debited but i couldn’t find any ticket or other details. I didn’t get ticket in my mail either. As my money is debited and ticket is not booked, please refund my money of 1097.35 rupees as soon as possible. This is my transaction id: c1912162003012040800675

Jan 21, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Ixigo Customer Care's response Hi Apoorva,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Hi,

I tried booking ticket from Tirupathi to Dharmavaram on 9th of dec 2019. When I was paying through UPI money got debited from my account and successfully credited to your account but ticket didn’t get book. The transaction itself is not showing in Ixigo transactions history. Kindly initiate the refund.

The upi transaction ID as follows
[protected]

Aug 9, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your booking details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app.

Also, do share your e-mail and phone number.

You can e-mail us your details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Dec 20, 2019

Updated by Alekhya476 Hi,

My ticket itself was not booked. I didn't even get PNR details of my ticket. The transaction itself is not reflecting in Ixigo app. Money got debited from my account and it got successfully credited to your account.

Email Id- [protected]@gmail.com
Phone number- [protected]

Dec 27, 2019

Updated by Alekhya476 Hi,

It's been more than 10 days I have raised the complaint. Till now I didn't get proper response from you. Kindly resolve my issue ASAP.

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of INR 223.19/- was successfully processed to your source account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo

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Address: Gurgaon, Haryana

I had booked a train ticket through this app wherein the amount had got deducted through upi i. E google pay but the app showed some error and prompted me to make the payment again...
The ticket did not get booked but the amount of 667 was deducted and not yet refunded...
The ticket was from cstm to brahampur orissa
Kindly provide a refund of the total amount on the same.

Jan 18, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Hi Sona,

Greetings from ixigo!

We wish to inform you that refund of Rs 677.70 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do write back to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Indore, Madhya Pradesh, 452018

Sir, my pnr no is [protected],, i booked my ticket from indore to pune on 9 november and cancelled on 10 november through ixigo
As per your information, you told me that refund money₹2690has been refunded and rrn no is rsbi [protected] and advise to contact bank.
I have contacted bank several times and finally they told me that money is not credited in my account and for that contact your merchant.
All the time you say to contact bank and bank and their higher official say after details investigation to contact merchant... So what to do???.
Anyway please make arrangements to credited my refund money in my account immediately
My contact no is [protected]
Thanks

Jan 15, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Dear Dr Porwal,

Greetings from ixigo!

We sincerely apologise for the trouble caused. This issue has been raised to our team concern and shall be resolved soon. Also, do check your mailbox once as we have requested for some details for further pursuance of the case.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, 122002

I made a transaction from ixigo and entered irctc login id and chose google pay for payment but the ticket was not booked and in ixigo, there is no information about booking but in googlepay statement its showing "payment received by ixigo". Debited amount - 1539.66, date and time:14 dec 2019, 01:21pm and upi transaction id[protected] and google transaction id cicagkcoip2udw. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1539.66 asap.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by saikiran6779 Email Id = [protected]@gmail.com

Verified Support

Dec 15, 2019

Ixigo Customer Care's response Hi Saikiran,

Greetings from ixigo!

Thanks for writing to us. Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app. Also, do share your registered e-mail and phone number.

You can mail us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Dec 15, 2019

Updated by saikiran6779 There is no details I can find in the app regarding transaction. All I have is transaction details which I have shared with you. I have already explained the scenario. Please resolve this as soon as possible

email ID : [protected]@gmail.com
phone no: [protected]

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that the refund INR 1539.66 was successfully processed to your account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo

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saikiran6779

from Chennai, Tamil Nadu

Dec 15, 2019

There is no details I can find in the app regarding transaction. All I have is transaction details which I have shared with you. I have already explained the scenario. Please resolve this as soon as possible

email ID : [protected]@gmail.com
phone no: [protected]

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I booked at flight today at 3.20 in the noon. The flight details are as follows:-flight: 6e801
Scheduled travel date :12th jan from bombay to raipur.
Amount of rupees 3799 has been deducted from my sbi account, but flight confirmation has not been provided.
Also in my ixigo app my future trip tab is showing a blank page. This scheduled trip is not listed in it.
Please do the needful at the earliest possible.

Jan 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Ixigo Customer Care's response Hi Supriya, as per the telephonic discussion with one of our team mate, your booking failed and amount will reflect in your account in 7 days. For any other concern, you may get back to us anytime.

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Poornima Bakthavachalam

from Bengaluru, Karnataka

Dec 10, 2019

Hey hi I booked my train ticket from Krishnarajapuram to katpadi but my ticket hast been booked payment alone got deducted...Wen will I get my refund

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Address: Phillaur punjab, Jalandhar, Punjab

Hllo sir/mam
Day before yesterday i have booked train from kurukshetra to una janshatbadi.. But after processing money was deducted and it was showed that.. Duplicate error.. Then i booked again then it was booked and i was trying to get your contact but i didn't find.. Now i find it so solve my problem
Transaction id ixitr[protected]
I request to to u.. Refund my money

Jan 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Ixigo Customer Care's response Hi Vikarant, we tried reaching you over call, but couldn't get through . As we can check, your booking failed and amount was refunded same day. Please refer to your registered mail Id for details. For any other help, please get back to us any time.

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anand lal Lal

from Delhi, Delhi

Dec 9, 2019

I booked Flight ticket of 2 persons my account has been debited. I did not get the ticket and also I lossed my money so do the need ful as soon as possible. What service are u providing its so poor and customers have to react like this.i have no money in my hand to book the next flight what I do so pls re credit the amount as soon as possible

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Divyasree Nandita

from Mumbai, Maharashtra

Dec 10, 2019

I am booking to try my flight 2 time Mumbai to Kolkata and cut the balance in my bank account 2 times but I can't find any tickets. So pls help me.

Passenger name-Nandita Das.
Mobile no-[protected]/[protected]
Mumbai to Kolkata
Flight- I5 317 Air Asia
Time-01:50 to 04:45

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Website: www.ixigo.com

Dear sir,

Today i tried to book return flight from bombay to delhi for dates 15th dec and 22nd dec from ixigo website.
I had made the payment of 8163 rs using upi and amount was deducted from my account.
However there was no update regarding the booking on the website and i did not received any confirmation message or email.
So i am not sure whether the booking is done or not.
If not please let me know the process to get the debited amount back.

Regards
Sunny deol
[protected]

Dec 7, 2019

Complaint marked as Resolved

Debited amount refunded back

Ixigo customer support has been notified about the posted complaint.

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Shivani2312

from Delhi, Delhi

Dec 11, 2019

I paid for booking tickets but the ticket wasn't booked and didn't even got my refund.kindly provide me with my refund

Ixigo Complaints & Reviews

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I am complaining about to not to get the refund for my cancelled booking even after 7 working days.

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amount debited but ticket not confirmed

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amount debited but ticket not booked - irctc

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payment debited from my account but flight ticket not booked

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refund of a non confirmed ticket

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didn't get refund

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made transaction from ixigo. amount got debited but ticket didnt get booked

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money got debited. but ticket didn't get book. requesting refund.

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no confirmation on booked tickets but amount got deducted from the bank through upi

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not received refund

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payment was successful but train ticket was not booked

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flight booking amount deducted, ticket not sent.

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regarding money deduction on train booking

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flight booking not confirmed but amount debited

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