Ixigo Complaints & Reviews

I booked a spicejet flight ticket for today from mumbai to madurai (1:25 pm) and the payment got deducted from my account but i haven't received any ticket.

Please look into this soon. I have attached the payment details that was done via google pay. You don't have a proper help section for this kind of problem. There is no customer care number. I hope this resolves soon.

Dear Customer,

Rs.1149.66 has been debited from account **1679 to VPA [protected]@axisbank on 28-01-20. Your UPI transaction reference number is[protected].

Above are the details of failed transaction.

I am not able to find any customer complain number or email id on ixigo mobile app for booking the complain.
Kindly suggest to resolve the issue and get my money back

I had booked 6 tickets from Chennai central to New Delhi ..RS 4947.70 has been deducted from my account on 26.1.2020 at 16.43pm .. It didn't ask for IRCTC final password...my booking couldn't be completed..my money is also not refunded still... kindly book the ticket or refund ASAP..
UPI transaction Id[protected]
Google transaction Id CICAgKCerrz5UQ

Sir,
I booked a train ticket from anand vihar trm to new alipurduar in train 12506 for 22 feb of manoj. After redirecting to payment page i paid it through phone pay but after payment (Deduction of money) i was not redirect back to ixigo app and not get any confirmation or information about the ticket. Amount has been deducted from my account. I m not getting its detail in txn history of ixigo app and

Sir / madame
Mai mera ticket booking kiya tha gorakhapur se hisar tak ka booking hone ke bad kisi karad ticket cancel karna pada but uska refund abhi tak nahi mila mujhe maine mera transection diabet card se kiya tha mera trip id ixitr[protected] or aapke officers ke tarf se jo details mila hai o ye hai

Epg txn id
[protected]
Authorization id
Na
Txn id
Ixi-b8d10xonhdue7jyhl9-1
Txn uuid
Eul9vtygol6kmeva4ff
Unique request id
2afbpopyg0ynwq89ci
Sent to gateway
True
Reference id
[protected]
Initiated by
Api
Rrn :

[protected]
Please sir / madame mera problem solve kariye amount 425 hai

I have done total 3 transactions through ixigo aap for booking train tickets on 17.01.2020 out of these 2 transactions showing booking failed but it already over 7 days that not refund amount of both failed transactions credit to my bank account.

Total disputed amount 1126.81x2=2253.62/- which should be credit to my account.

Reply of ixigo-

"refund against the trip id/pnr has already been initiated on[protected] and should reflect in your bank/wallet by[protected]. Refund breakup is as follows: refunded in bank/credit card/debit card: rs. 1126.81, refunded in phonepe refunded as ixigo money: rs. 0 refunded in other wallet: rs. 0 if you do not receive the refund on time, please contact the bank"

"you should have received the refund in your bank account by now. If you haven't received it yet, i request you to please raise a complaint with your bank's nodal officer for retrieval of funds as the refund was initiated from our end on 23 jan"

In this regards my question is that why should i contact with officer of the nodal bank for my refund amount...

I have booked flight ticket round trip from ixigo app. From kolkata to bombay and bombay to kolkata
I have done payment through google pay and payment is successful but in ixigo app. No transaction and no booking is available there what to do now and get me refund or tickets done. Report me as soon as possible.
Transaction id - cicagkceip-xdg
Gmail.- [protected]@gmail.com
Phone-[protected]

We have booked 2 times on 12/01/2020 and amount was 1066 +1066 rs
Booking ids are ixitr[protected], ixitr[protected]

And another booking on 19/1/2020 of amount 421 and booking id is ixitr[protected]

If we raise a complaint about refund it says refund initialized, contact your bank. But bank says refund is not initialized.

This app is cheating the customers by putting the responsiblity...

While i was booking a flight from delhi to hyderabad through ixigo. At the time of payment, i choose to go through phonepe upi and the transaction was successful and 5k got deducted from my account. As there is no customer care support facility from ixigi i mailed them and in reply they wrote that they didn't receive money related to my query so they can't help out this. But they can by asking their partner billdesk for support. I think this is a fraud organization this is not the first time with me many people already complaining about this.

Sir i booked 5 tickets on 23rd january, 2020 at 11'o clock and i do payment with my phone app and it's all payment is successfully but in ixigo i see ur payments is unsucessfull and i do payments 5 times and in 5 times i do 4 times payments of 562.7and 1 of 1145 and i get refund only of 3 payments of 562.7 and another payments not come till now plz sir solve this as u can

I booked 4 tickets from gomoh to aligarh jn on 22/01/2020. My money got deducted from account as i was paying through upi but i didnt saw irctc window for tickets confirm. I didnt received any mail or text regarding refund initiated. I have contacted phonepay as i was paying through it they said even they didn't received any update from the merchant.

Kindly take some action and inform when will i be getting refund.

Ill put the transaction id below.

Kindly help

I am booking sleeper class ticket for train no 19037 from bandra to gorakhpur jn.
Payment would be done money deducted from my bandhan bank account but ticket not book
Deducted money 753.19 rs would be debited.
Passenger name is vishal bharti.
Please resolve as soon as possible for refund my money as same bank account
Bandhan bank
Ifsc-bdbl0001766
Ac-[protected]
Thank you.

In ixigo app they claimed that they will give a coupon of 5000 rupees if we are on the train and click the running status and inform that we are on the train. I did that in my two different travels as they have informed in the app and the offer.

Everytime i contact them reg the coupon they just have a same template that we will get back to you in 24-48 hours. I have been sending email since 6th jan2020. Till date i have received same response. Nothing has happened.

They dont even provide a support ticket number for the request and they dont do anything what they have promised.

Respected sir/ma'am
I was booking a train ticket from ixigo in saraighat exp(12345) payment done through phone pay. Money got deducted from my bank (Rs 588.19) but i didn't received the ticket nor i got the refund for not giving me the ticket!
I kindly request you to check on the issue.
Transaction id (AXISSDKV3de35d0468ce9487dbe30fbf85d)

I was booking my train ticket and i choose the payment option as upi
(Googlepay) then i got the payment request from ixigo to my google pay as rupees -1226₹ the the payment was successful but i didn't notice get any confirmation about tickets it didn't even asked my irctc password but the payment was successful and i didn't get any confirmation of tickets. Please solve my problem

Hello Sir /Madam
I am Narendra kumar using the app ixigo train verified by my number [protected], A day before yesterday I booked a ticket from "Ambala cant" to "Gwalior" on the name of Narendra (age 32) but ticket is not booked even when payment has been deducted from my account through phone pay account kindly resolve, details are as follows
TRAIN NUMBER - 01710 ( ATT -JBP EXPRESS)

PASSENGER NAME- NARENDRA

JOURNEY DATE - 26 -JAN -2020

I was trying to book flights for delhi to bagdogra. Onward journey date was 7th march 2020 and the return journey date was 15th march 2020. During payment i selected the ‘upi’ option since it was offering some cashback option. I went back to ‘gpay‘ app to approve the request for money for this transaction from “le travenues technology pvt. Ltd”. Post approval the money got deducted from my account but i didn’t receive any tickets or any kind of booking confirmation. There’s no customer care support number in the app where i can get this issue resolved. Please either confirm my bookings or refund the money back.

I had booked flight from ixigo train app on 8 jan from new delhi to lucknow flight vistara and money was paid via phonepe of 2739 but the flight was not booked i had already mailed with my details but ixigo is denying that they have received the amount, i had contacted phonepe care and with my bank and they have said that transaction is successful with the merchant order id (Rphw[protected]) and transaction id c2001081857045490285291
Kindly provide the refund for the same as it has been more then 10 days.

I was booking tickets from ixigo train app, but it showed payment failed but the has been deducted from my account. The amount was of 3692.36 inr having transaction I'd P2001171821128190801851, on 17 Jan 2020 at 06:21 PM.Also ixigo is not displaying the transaction.
how can i get my money back as it is not showing the transaction in the app.
I request you to refund my money back.

I did my ₹3007 payment in gpay on 15 jan 2020 and after the successful transaction, i received an error message and there was no transaction or trip updation in the app and i didn't get my ticket. I'm in a hurry because the trip is due in 2 weeks and the tickets are filling fast, i either need the money or the tickets asap to ensure peaceful journey. Kindly give me my tickets or a full refund.