Ixigo Complaints & Reviews

On 6 march 2020 i was making my booking through ixigo for ahmedabad to ratlam in train no. 19309, i paid the money but ticket was not booked. I want refund, not in ixigo wallet but to my bank account otherwise i am going to court for this company because in future i never want to book my ticket online through any mode or any app. Indian railway booking online is the worst thing in the world. This ixigo do not have any customer care no.

I have booked a flight ticket from chennai to mumbai on 4th march 2020 through hdfc net banking.

Money has been deducted from my account but ticket has not confirmed. I need that money very badly right now. Please help me to initiate the quick and full refund against the payment.

Booking payment details

Payment done to - [protected]-techixigo

Reference[protected]

Withdraw amount - 3008

Respected sir/madam,
On the date 12 january 2020 i booked the train ticket via ixigo app. To book this ticket i made payment via phonepe.
On 21 january 2020 i cancelled the ticket and ixigo customer care sent me message that they initiated the refund and refund will be credited to my account in 7 working days. But still the amount has not been credited into my account.
Now when i am contacting them from last 40 days they are telling me that, your refund initiated and they have nothing to do with this. At the same time bank authority saying that they did not received any refund money.
Thank you!

(Following are the details of transaction)
Ac. No.-[protected]
Transaction id[protected]
Booking amount -1988.15 rupees
Refund amount - 1815 rupees
Date of booking[protected]
Date of cancellation[protected]
Rrn id/no.- rphw[protected]
(Provided by ixigo app)

I am doing booking of flight from pune to delhi of 11.15 flight payment deducted from my acct but booking not done pl refund my amount to my account ixigo reference no is #chd2202815. On 04 march 20 payment of rs.20423 my registered mob no is [protected]. Payment is done from matoshri shaikshanik pratishthan's state bank of india acct no.[protected] ifsc code-sbin0007160
My registered mail id is kiran. [protected]@gmail.com

Respected sir.

Kindly go through the contents and refund my money in my a/C in i
i bank sb a/C no.[protected].I cici bank .I have tried on 03 March 2020 on about 8:am in .morning two times to reserve my seat in gangadamodar train from Dhanbad to patna.Both times my money is deducted from my a/C.Still I didn't get my refund.And transaction is failed dueto some reason.plz.do needful

Regard
SHABAB AHMAD

Sir i did bot get refund back in my account in subject column this is my ticket id given by irctc please contact me as soon possible i contacted irctc conusmer helpline and they said that they alredy send money and said that if i did not get money in my aacount then talk to ixigo please help. Me
And i am trying to contact you but your contact no. That provide on online did not connect so please contact me

I booked a flight from da nang to mumbai for march 23, 2020. Booking id : ff[protected] through flipkart. Ixigo is the travel partner of Flipkart.

Malindo rescheduled the flight so I opted for refund.

As ixigo is the booking agency they have to raise RA to process the refund but they are not doing so and harrasing the customer.

I have been mailing Sumeet from Ixigo. Marking him in all emails but no revert.

They have been so inappropriate in handing the issue. There was no fault on my part as the airline rescheduled and was paying the refund.

But both Flipkart and Ixigo are not handing this on priority to refund the amount.

Transaction done for irctc ticket on 1st march 2020. But ticket is neither booked nor money refunded. Not any transaction history shown on ixigo app. So please do the needful and refund my money. Transaction history on amazon pay is attached with this mail. But on the ixigo app nothing is showing. It even didn't asked for irctc password. So please do the needful.

I made a transaction from ixigo and entered irctc login id and chose paytm for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in paytm statement its showing "transaction with le travenues technology was successful". Debited amount - 237.32, date and time :1 March 2020, 07:56 pm and transaction ref no:[protected], but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 237.32 asap.

I made a transaction from ixigo and entered irctc login id and chose paytm for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in paytm statement its showing "transaction with le travenues technology was successful". Debited amount - 4616.38, date and time :26 feb 2020, 07:31 pm and transaction ref no:[protected], but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 4616.38 asap.

Sir,
1. My ixigo booking reference number is if[protected] and my pnr number is dpj4gr.. Indigo flight number 6e 2148 from del to sxr on 12 jan 20..

2. Due to bad weather conditions flight cancelled by concerned agency.. But the refund generated by indigo through ixigo still pending.. Payment still pending at ixigo flight payment.

3. Please do needful action against ixigo flight service. Document attached in annexure.

I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in phonepe statement its showing "transaction with payuglobal successful". Debited amount - 1590.90, date and time :23 feb 2020, 03:54 pm and transaction id: c2002231554333347932142, but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1590.90 asap.
Ixigo account email : [protected]@yahoo.co.in

Tnx
K adivishnu
Registered mobile : [protected]

Dear sir, i have booked ticket on 26.08.2019 for which i have filed tdr to irctc. Tdr has been paased by irctc and they also have given the transaction id but i have not yet received. When i filed complain regarding this tdr to irctc they replied to contact la travenues technology pvt ltd. Kindly check
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 1865.0 refunded [protected] 28-nov-2019 rds refund topup refund for cancellation [protected]
Regards praveen kumar [protected]

Hi, issue: the details of my booking are: ticket number: 40259010 trip id: ixibs[protected] passenger name: undefined contact details: [protected]@gmail.com / [protected] please look into this and get the issue resolved at the soonest. Thank you, undefined

Issue : as discussed their are two pandharpurs in maharashtra, the one which i need was pandharpur near solapur not the pandharpur near aurangabad. I was on my station unfortunately bus service person said you booked it for pandharpur near aurangabad which is wrong.

Now while booking we can neither check nor edit any details but been booked as per my requirement, also im unable to cancel kindly process for refund urgently as i have purchased another ticket & moved to my destination

Regards,

Yogesh shivnath sharma
[protected]

I tried booking a flight ticket from durgapur (Rdp) to mumbai (Bom) on 20th feb through upi (Phone pe). The ticket was being booked for 22th feb, 2020. My payment was done but my ticket was not confirmed. There was even no message of any flight ticket being confirmed. Please see to this problem and get my money refunded. I am attaching the screenshot of the payment done.

Hi,

This is regarding the issue where i tried to book a flight ticket from ahmedabad to chennai for 27th february (Departure from ahmedabad on 27th and arrival in chennai early hours of 28th), the payment has gone through but i haven't received my ticket.

Ixigo said they will refund the amount within 7 days but it's been more than 12 days and i haven't received it. It is very frustrating that i have to keep following up so much! Pls have a look at this.

R sai kausthub
[protected]@gmail.com

I booked one ticket from ixigo:

Ticket details:
Del-bho-indigo 6e 5356 11:45am-13:05pm 26 april
Pnr-jidlwm
Amount paid via phone pe application :2, 279rs
Transaction id :axissdkv39077cd1d5173445a8bab4ef240

From application it is showing one comapany name for this transaction: le travenues technology private ltd
Email id given: [protected]@axisbank
Debited from hdfc account ended with 6800 with utr:[protected]

Screen shot attached below for the same.

Case:
I booked one ticket from ixigo on 3rd feb, and called ixigo support to cancel my ticket on 4th feb morning. They said they cancelled my ticket and as requested i ll get full refund as i am cancelling my ticket within 24 hours of time.
After few days i called them again about my refund they said they have processed and i ll get soon.
And today when i called them for refund again, they said they have refunded the amount to some company and you need to ask the company.
When i asked the company name and number they said its confidential. If confidential to give any information then they have to tell me when i am going to get my amount. They are denying to give any information about anything.
I feel like cheated. I just want my refund back. If ixigo is not able to sync with the comapanies involved for transaction then there is no point of getting a ticket from their portal.
Why would someone come to you and get cheated.

Its ixigo's problem. Whey would i suffer.
I need refund of this flight.
I need refund of all mental agony i am facing via you guys.

Just refund my amount.
Note: [protected]@gmail.com

Registered mail id by which ticket booked: [protected]@gmail.com

I had booked a to and fro trip ticket from Trivandrum to Mumbai on 3rd of feb 2020 for the dates 7th and 13th feb respectively . The payment failed but the balance was deducted from my account. When I enquired, they said the payment is received but booking failed and asked me to wait 7 days for automatic refund . It's been 10 days, till date I received no refund. I enquired about 5 times, all they gave was some vague reply. My booking ID is IF[protected]

I recently had tried to book train ticket from vaishno devi katra to new delhi through ixigo train app and gone for upi paytm payment. After my account got debited with an amount of rs.6925.40 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me..

I booked a train ticket in kota patna express, i completed the transaction procedure, but didn't complete the booking due to your timeout facility.
So i again booked a ticket in the train, this time it was confirmed. Its been 6 days since that transaction of incomplete booking, my bank history shows, you took the money, but there is no transaction history.
The amount deducted was 593.1 6
When will i get my refund back.