Ixigo Complaints & Reviews

I recently had tried to book train ticket from vaishno devi katra to new delhi through ixigo train app and gone for upi paytm payment. After my account got debited with an amount of rs.6925.40 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me..

I booked a train ticket in kota patna express, i completed the transaction procedure, but didn't complete the booking due to your timeout facility.
So i again booked a ticket in the train, this time it was confirmed. Its been 6 days since that transaction of incomplete booking, my bank history shows, you took the money, but there is no transaction history.
The amount deducted was 593.1 6
When will i get my refund back.

I tried to book a ticket in ixigo for a flight from hyderabad to kannur (11/02/2020). I made the payment in googlepay and it is successful. When i called the customer service, they told me to make a new booking and is not concerned about my money loss. I still didn't get my e-ticket and the flight is tomorrow morning. Please help if you are concerned...

I made a transaction from ixigo and entered irctc login id and chose paytm upi for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in paytm statement its showing "transaction with pay successful". Debited amount - 6925.49, date and time :08 feb 2020, 02:42 pm but in ixigo there is nothing visible about this transaction. So please refund the full amount of rs 6925.40 asap.

Hello,
My name is renu pareek
On the 8th date my balance cut and my ticket also did not.
No massege etc. Came from your side how long my balance will come.
Due to balance na ha i am not able to get my train ticket again.
How long will my amout come in my account please solve my problem immediately, so that i can get my ticket booked.
You people no helpline number also be able to talk to

Yesterday i had booked a ticket from agartala to kolkata through ixigo app and my money had also been deducted. But still i have not got the e-ticket or got my money back. I have contacted customer care number but it says the line is busy. I have sent some screenshots regarding my messages and confirmation of my deduction of my money from my bank account. Please help.

Yesterday i had booked a flight from agartala to kolkata and also my bank balance got deducted and i have also got the message. But i have not got the e-ticket and also not got my money back into my bank account. Still my bank balance is showing that my money has been debited successfully and it has reached into ixigo account. I have given screenshots of my messages which i had received yesterday. Please help.

Dear sir,

I have already filed tdr. Please its screenshot given below. I had booked a confirmed e-ticket in satabdi train on dt 14.12.19
By ixigo app from howrah to puri. But this train's on-boarding station (Howrah) was diverted from howrah to khargpur on that day.
For this very reason, i was unable to attend to catch this train from howrah. Immediately i informed to railway enquiry about this problem.
They advised me to cancel the eticket through online. I tried but online cancellation was not done and then i had filed a tdr,
Whose details are given below.

Details of e-ticket :

Pnr no - [protected]
Train no - 12277
Journey date - 14.12.19 (Hwh to puri)
Name - p k patnaik
Ticket amt - rs 1170 + c. Fee rs 35.40 + p. G. Fee rs 23.91 (Total rs 1228.91)

Please look into the matter and do the needful. Due to the on-board station diversion decision by railway authority, i was
Missed this trip. So i must have get the refund of ticket booking amount as soon as possible.

Please consider my above request.

Best regards,

Pradosha kumar patnaik
Mob : [protected]

On 29 January 2020, I booked my flight Kolkata to dehli nd I did payment
through phone pay .from billdesk request which I received from ixigo.nd deducted 2948 rupees money from my bank account.but I didn't get any confirmation for my flight ..I have not get my tickets ..nd untill now I didn't get my refund.i do request for it of phone pay support team but I m not satisfied ..so please check it
I want my refund

Hello there...I have booked a round trip flight from hyderabad to dehradun and return on 5th of february 2020 and have done transaction by upi though the google pay app...the amount has been debited from my account but I did not recieve any confirmation regarding the tickets...i would request you to kindly look into the issue as soon as possible and get my money refunded...thank you..

I booked a ticket of indian railways through ixigo. It was for 11 dec 19 trip id ixitr[protected], mariani jn-new delhi. Wed, 11 dec. ₹10, 737
Pnr: [protected]train 12423 dibrugarh rajdhani. Train was partially cancelled and instead of originating from dibrugarh it started from guwahati due caa protests. I was supposed to board from mariani jn and train did not touch the station due partial cancellation. A tdr was filed by me. I am getting no response in spite of repeated calls to ixigo, irctc, indian railways a tdr was filed by me
[protected]: tdr
Please help me out to get my refund or what legal recourse should i take after 90 days of tdr elapses on 11 march 2020.
Regards
Wing commander pk pandey

I made a transaction to "le travenues technology" "[protected]@axisbank" and entered irctc login id and chose paytm upi transaction for payment but ticket was not booked. But in upi statement its showing "transaction was successful". Debited amount - 1666/-, date and time :18 jan 2020, 10:26am and the transaction upi reference number:[protected]. Irctc password to complete the booking. So please refund the full amount of rs 1666/-on upi id: [protected]@paytm
My email id:[protected]@gmail.com

Upi transfer reference no;[protected]
The amount debited on 18/01/2020 10.26am rupees 1666.87/-
Upi id; [protected]@paytm
Mob;[protected]
Please refund tme amount on this upi id

Hi,

This is regarding the issue where i tried to book a flight ticket from ahmedabad to chennai for 27th february (Departure from ahmedabad on 27th and arrival in chennai early hours of 28th), the payment has gone through but i haven't received my ticket.

I contacted customer care and they asked me to write to "[protected]@ixigo.com" and apply for a refund. It's been 3 days and there has been no response.

I've attached a screenshot i made successfully through google pay upi as proof of purchase.

I request you to kindly process the refund and let me know how long it will take.

Best,
R sai kausthub
[protected]@gmail.com

Hi ixigo,

Heard a lot about your prestigious reputation in booking market but it was all a false pretense. I booked a ticket yesterday from agra to bangalore for 27th april 2020. I made the payment via upi gateway using googlepay but didn't receive any ticket. There is no way to contact your complaint redress cell via phone and you don't reply to any emails either. Please look into the issue as soon as possible. I have attached the payment receipt of googlepay transaction.

Regards,
Aashay chaturvedi

Dear sir

Today i'm booking my train tickets but the amount of two tickets 1337.70rs debited in my account but the tickets are not booked
So please cancel my booking and return that deducted money
My transaction by Bhim upi
So please check the issue and support

Time -Today 9.20am
Passenger 2. Varanasi to borivali
Total amount -1337.70
By Bhim upi

I...

Through my recent transaction in ixigo, an amount of rupees 1957 has been deducted from my amount..

When i was trying to book a ticket, due to some technical issues the transaction was failed but the amount was deducted, and the refund was not initiated..

I request you to look into this matter a initiate a refund for me quickly...

Booking id : ixitr[protected]

Sir,
My name is amrik singh ladhi
I booked 2 train tickets as on 31jan 2020 for which [protected]@axisbank requested for the payment of the tickets on my bhim upi i made the payment but my tickets booking was unsuccessful and the payment was successful. The transaction no.[protected] the timing of payment was 15:36:43 the amount paid was=₹1315.40.
Please refund my amount.

I heard a great about ixigo flights application. I trusted the application and have done my transaction but i never expected this would happen.

Please go through my problem and resolve it soon. I would be thankful to ixigo team.

This is about a concern regarding money transaction to ixigo flights merchant mobile application for booking four (4) flight tickets on 11th january, 2020 from jaipur to vijayawada through phonepe, andhra bank upi.

My money (Rs.22060) got deducted and my phonepe transaction is successful. However, my tickets were not confirmed. As reference, kindly check the attached file which contains phonepe payment receipt.

I tried to contact ixigo customer service on the same day. They said we didn’t receive your amount, please check with your bank.

Then i contacted my bank they said had sent me an attachment stating payment is successful from their end. Please contact ixigo.

When i contact ixigo they said contact with bank, when i contact my bank they said contact ixigo, vice-versa : (: (: (.

I also mailed the bank statement to ixigo mail id but no response yet.

It’s almost altogether 15 days but still i didn’t got my money back. Therefore, i sincerely request you to solve my problem as soon as possible and refund my money back.

Thank you..

Sir mera refund aana tha is app se but ab tak refund nahi aaya hai ye bolte hai humne amount initiate kar dia hai account me but actual me vo amount phonepe ke through aani thi because maine phonepe se payment ki thi and phonepe wale bol rahe hai ki inhone koi bhi amount ab tak initiate nahi kia hai sir inhe call karo toh bolte hai bank ko karo bank ko karte hai yoh bolte hai inhe karo but sir aaj 13 days ko gaye but ab tak mera refund nahi aaya. Please initiate refund in my account. Please sir

I booked a ticket from mangalore to chennai today for 25th may, 2020 9:40am flight through indigo.
I was charged rs 2775 by letravenues technology for the same but haven't been issued a ticket yet!
Reference number for the same [protected]

My mobile number is [protected]
I have attached screenshot of the money debited also the sms of the transaction is below:

Rs 2775.00 debited from a/c *3466 on 29-01-20 to vpa ixigo. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report