Ixigo Complaints & Reviews

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for samalkot to chengannu through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id:ixitr[protected] date:18th march 2020

Can you please help?

Best regards,

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that the refund against the shared trip id has already been processed to your source account.

Please check the statement once.

Regards,
Team ixigo

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A

Akankhya Singh

Mar 19, 2020

I was booking a ticket from Bangalore to Bhubaneswar. 7250 Rupees got deducted from my SBI Account with Transaction ID P2003140923148397995935. I didn't get any ticket for the same. Could you please let me know when it will be refunded to my account.

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Akankhya Singh's reply, Mar 19, 2020

When will the amount be refunded? Any update?

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Address: Gurgaon, Haryana

Website: ixigo

I have tried to book train ticket today through ixigo app, money paid through upi transaction id:[protected] dated 18march 2020 which was successful but ticket not booked. Ixigo do not have customer care number nor email. Numbers available on various sites do not exist. Irctc not received the money, hence ticket not booked. I want my refund if ₹1140.40/-.
Thanks
Sulaiman akhtar

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 22, 2020

Updated by sulaiman74 Not yet received any response from ixigo. Please send them reminder or share their contact details to take up with them directly.Thanks

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that the refund has already been processed successfully to your source account.

Please check your bank statement once.

Regards,
Team ixigo

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Address: 192 park road, N.R.Extension, Chikkaballapur, Karnataka, 563125

Pm11tq
As indigo has changed the flight we cancelled, so indigo has refunded the amount but its not getting reflected in my account.
Kindly note this pnr number and transfer the amount at the earliest.
There are no numbers to contact ixigo official customer care, so i m entering in the complaint form.
Kndly do the favour at the earliest or please do call back to phone number [protected]

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised this query to our team concern and will get the same resolved at the earliest.

Regards,
Team ixigo

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Address: 131402

2 Mar 2020 ko m train tkt kr rha tha or Google Pay k through payment Kiya tha. mere account se 2496. 39 rupees kt gye jiski upi transaction ID h[protected] h bt ixigo payment failed dekha rha h or tkt b book nhi hua. Paise kte hue 7 days se jayda ho gya or Google Pay se baat krne pr vo bol rhe h ki unke side se payment successfull ho gyi h. Please help me to get my money back.

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have raised the query to our team concern and the refund will be credited into your source account in 7 days.

Regards,
Team ixigo

May 22, 2020

Updated by Rahulsdahi More than two weeks passed but did not get any refund

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D

Deepu 0815

Mar 19, 2020

When I was booking train on 12 March 2019 from jalandhar cantt to Jammu Tawi on Humsafar express I paid by Google pay but nor my ticket got confirmed nor refunded by ixigo

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Ixigo Customer Care's response, Feb 18, 2023

Verified Support

Hey, we hope you query was resolved, please let us know if you still need any assistance.

A

Ankita Walia

Mar 19, 2020

I ankita walia booked a flight ticket from Mumbai to chandigarh dated 18th March, 5am. the flight was booked on 16 March at around 9:30 pm
I made payment through BHIM upi from paytm.
Money has been deducted from my account but no ticket ID has been received.
Please reimburse my money as soon as possible.

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R

Rahulsdahi

May 22, 2020

More than 2 weeks passed but did not get my refund and also not any other information

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Ixigo Customer Care's response, Feb 18, 2023

Verified Support

Hey, we hope you query was resolved, please let us know if you still need any assistance.

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Address: New Delhi, Delhi

My flight date was on 18th october 2019 at 8:00 am. On the day i headed for journey, but i was told from the counter that my flight was overbooked and therefore i have to cancel for which i will be compensated and i did the same. But on monday 21st october i was refunded with only rs.260, but my actual flight ticket cost was rs.8287. I couldn't reach the helpline for so long and finally i found this window therefore i request to kindly look into my problem and refund the amount which is yet to be refunded. Thank you.

Booking id - if[protected]

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 16, 2020

Updated by Nitoka V Swu Appendages

Verified Support

May 05, 2020

Ixigo Customer Care's response Hi Nitoka,

Greetings from ixigo!

We can see that the refund amount received is after the deduction of the airline penalties. In such cases where the flight is cancelled by the airline last minute, a stamped endorsement copy is shared by the airline with the passenger. Please share the same with us using the chat option available on ixigo app and we would glad to take this up with the airline.

We request your understanding.

Thanks
Team ixigo

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N

Nitoka V Swu

Mar 16, 2020

PNR no. H9GR4
E-mail ticket no.[protected]

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Urgent/ Emergency
I have booked flight tickets today for a trip Bangalore to Dimapur on 20/03/2020 through Ixigo App.
I was forwarded to pay to Le Travenus Technology Private Limited. They have deducted ₹ 9240 from my account but my flight ticket is pending. The payment was done through PayPal.
I have tried to call but didn't receive any customer care number on their app. And other numbers that I tried on Google are not working.
Please help me to resolve this issue immediately.
My booking reference IF[protected].
It's about 2 hours now but no news from them.
Thanks

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Hi Kevin,

Greetings from ixigo!

A full refund for the paid amount was successful towards the payment source on 15th March since the booking was failed.

In case you need any further assistance, you may reach out to us via the chat support option available on the ixigo app.

Thanks
Team ixigo.

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Urgent/ Emergency
I have booked flight tickets today for a trip Bangalore to Dimapur on 20/03/2020 through Ixigo App.
I was forwarded to pay to Le Travenus Technology Private Limited. They have deducted ₹ 9240 from my account but my flight ticket is pending. The payment was done through PayPal.
I have tried to call but didn't receive any customer care number on their app. And other numbers that I tried on Google are not working.
Please help me to resolve this issue immediately.
My booking reference IF[protected].
Thanks

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Hi Kevin,

Greetings from ixigo!

A full refund for the paid amount was successful towards the payment source on 15th March since the booking was failed.

In case you need any further assistance, you may reach out to us via the chat support option available on the ixigo app.

Thanks
Team ixigo.

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Address: 602, chandralok joshiwada charai, 400601

I had done payment for three flight from ixigo app through my paytm upi it has been succesfuly transfered the amount to le travaneous private limited to their upi id:- [protected]@axisbank but not recieved my booking details in message nor in mail.
So where is the issue money has been succesfuly sent to you but flight not yet booked or not. Even you do not have any helpline number which is worse again

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 14, 2020

Updated by MathMagic Mathamagic please open your helpline number

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

We can see this was resolved over the email and the refund details were shared with you.

Please let us know via the chat support in case you need any further assistance.

Thanks
Team ixigo.

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Address: New Rama store near Bank of India koderma Jharkhand, 825410

Website: Ixigo

I made a transaction from ixigo and entered irctc login id and choose upi i'd for payment but ticket was not booked and in ixigo it showed error something like "time out" but in upi payment it showing payment is successful but i don't get a ticket debited amount 2835.40 date-14th march 2020 timing-3:38 pm and transaction id[protected]. But in ixigo there is nothing visible about this transaction. So please refund the full amount of rs 2835.40 asap
Ixigo booking i'[protected]@gmail.com
Order i'd - ixitr[protected]

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Ixigo Customer Care's response Hi Ritu,

Greetings from ixigo!

As checked the refund for the amount INR 2835.40 was successful at our end on 14th March.

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Thanks
Team ixigo

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Address: Hajipur.BIRIDI ROAD, ODISHA, Jagatsinghpur, Odisha, 754111

Sir

Me trilochan behera 07/03/20 ko train ticket boking kia tha account se amount (683.18) kat geya bot ticket conform nehi hua plz sir refund my money sir me (Bhubaneswar to bengaluru) prasanti exp. Me ticket kiya tha

Mera

Paytm upi reference number[protected]/03/2020, amount - 683.18 /-

Sir plz refund my money.. 683.18 /-

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have not received the mentioned payment and the status at our end is failed. In case you have still not received the refund, please help us with the
bank statement in PDF format from date of transaction to till date.

Please reach out to us via chat support

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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Wat a thief site is this stupid ixigo... I will go to consumer forum i have booked my flight from bangalore to kolkata on an emergency situation my amount has been deducted from upi but got no ticket confirmed with airline they too told no flight booking is there i need my full money back as soon as possible
I have attached the receipt of reduction below

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Ixigo Customer Care's response Hi Yashvee,

Greetings from ixigo!

Your booking with booking ID (IF[protected] was failed. Please be assured that the refund has been processed successfully. Please find the below mentioned refund details:

Refund Amount: INR 6288
Refund Processed Date: 14th March 2020

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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C

Chandrahas Kamal

Mar 16, 2020

I have booked flight ticket from Delhi to Hyderabad and the payment deducted but the ticket has not been booked and the payment is 5735 through phonepe and it has not directed to the confirmation page and it has shown that try after some time and I request the ixigo to refund the amount as soon as possible because I need to book another ticket

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R

[email protected]

Mar 16, 2020

On 9 march 2020 My account debited by â‚¹580 for booking of my ticket
Bt i didnt get my ticket n Money also
I want my Money refunded ASAP
Very cheap level of service...

Reply

[email protected]'s reply, Mar 12, 2020

When it will resolve
Pathetic service

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Address: Near, Ashram Marg, Jawahar Circle, Jaipur, Rajasthan 302015, Jaipur, Rajasthan, 302015

I was trying to book my tickets from jaipur to surat on 9th march 2020 through ixigo app. 1st time payment done then also tickets did not booked (Booking id was ixitr[protected] screen shot attached). 2nd time again tried to book tickets again same incident happened (Booking id is ixitr[protected] screen shot attached) 3rd time again tried to book (Booking id is ixitr[protected] screen shot attached) that time also tickets not booked.

Then finally i booked my train tickets from irctc. Requesting you to initiate my refund process & share the confirmation mail on the same.

Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Customer,

We have received the payment for 2 booking ID's and the refund for those transactions was initiated the same day as the bookings were failed. The refund usually takes up to 7 days.

we would request you to kindly wait and write to us at [protected]@ixigo.com for further assistance.

Thanks
Team ixigo.

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C

Comrade Raghunadh

Mar 16, 2020

Please refund amount it was showing successful payment but I didn't get any train ticket
Upi trans id:[protected]

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K

Keval Chheda

Mar 16, 2020

I had done payment for flight tickets from ixigo flight payment has been recieved by [protected]@axisbank and company name is le traveneous private ltd but did not recieved any mail or messages related to my flight detail which i had done payment. so please revert me details related to my flights ti ckets

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R

Ritu Barnwala

Mar 16, 2020

Payment was successful but I don't get a ticket and amount debited from my account so can u help me for refund my money.

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L

lijus

Mar 16, 2020

I have booked a train ticket through Ixigo and same has been canceled. After 15 days also my refund amount has not been credited. Followed up multiple times and they have not responded against the transaction IXITR[protected]. Ticket booked on 26th February and cancelled on February 29.

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S

SudarshanTapar1

Mar 16, 2020

I booked ticket from ixigo on 26.02.2020.My transaction was failed twice and amount rs.1297.6 + 1297.6 deducted from bank account. I not get refund of above amount till date.
My contact no.is [protected].
Transaction details:
IXITR[protected]
IXITR[protected]

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Address: Ambala, Haryana, 133001

Hi,

I tried to book train ticket in ixigo app. My payment mode is upi app after successfully paid via upi app, i returned to ixigo app where i need to enter my irctc password for the booking to complete, but ixigo app didn’t take to the irctc login page instead it went to home page of ixigo app. When i checked the transaction history of ixigo app, there is no failed transaction. I only have the evidence of payment receipt which i paid via upi app please find attached pay receipt of amount deducted in bank account. I need my full money to be refunded to my bank account. Kindly do the needful. Thanks

Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Hey Sourav,

Greetings from ixigo!

Please share the details with us at [protected]@ixigo.com for us to assist you better.

We appreciate your understanding.

Thanks
Team ixigo.

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On 8th March 2020, I tired to book flight tickets through IXIGO App. Amount of Rs 3, 575 got debited, but the booking was not successful and the ticket was not generated. I thought that the amount will get refunded automatically, so I went ahead to book another ticket. The 2nd time booking was successful. I need the refund of 1st one. Today is 10th, I neither received any notification from IXIGO regarding the refund nor am I able to contact the customer care. Transactionn Reference Number is[protected].

Apr 16, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Hey Swetha,

Greetings from ixigo!

We could not find your booking details.

We would request you to kindly share the registered contact details at [protected]@ixigo.com.

Thanks
Team ixigo!

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I booked my train ticket on IXIGO from Secunderabad to Howrah and the amount got debited from Google pay and transaction was successful there but got cancelled in ixigo app.I haven't got my money back and it has a been 7 days and the AI Tara denies that the amount has been credited to their account but it has been debited from mine.it would be a great help if you refund my money as I am in dire situation.

Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Sumer,

Greetings from ixigo!

We can see that the refund was initiated from ixigo on the same day and should have been credited by now.

We would request you to write to us at [protected]@ixigo.com for further assistance.

Thanks
Team ixigo.

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Hi,

I tried to book train ticket in ixigo app. My payment mode is upi app (Google pay). After successfully paid via upi app, i returned to ixigo app where i need to enter my irctc password for the booking to complete, but ixigo app didn’t take to the irctc login page instead it went to home page of ixigo app. When i checked the transaction history of ixigo app, there is no failed transaction. I only have the evidence of payment receipt which i paid via upi app (Google pay). Please find attached the google pay receipt of amount deducted in upi app. I need my full money to be refunded to my bank account. Kindly do the needful. Thanks

Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We could not find your exact details.

We would request you to share the registered email address and the phone number at [protected]@ixigo.com

Thanks
Team ixigo.

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S

Sharu Rock

Mar 10, 2020

Upi transaction ID [protected] Amt 737.70 got deducted havenâ€™t received ticket

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Sharu Rock's reply, Mar 6, 2020

I haven’t got tickets how can u say resloved

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Address: 6A 101 Lord Shiva Parodies Chotta Mhasoba Birla College, Thane, Maharashtra, 421301

I recently had book flight ticket from bagdogra airport to mumbai airport through ixigo flight app and gone for upi payment. After my account got debited with an amount of rs.10763rs it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me..

Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Hey Apoorv,

Greetings from ixigo!

We could not find your booking details.

We wouls request you to share the exact registered email address and the phone number at [protected]@ixigo.com.

Thanks
Team ixigo.

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I have booked a ticket from ksr bengaluru to kottayam for the 17th of march. I made the payment via phonepe and money got deducted from my account but the ticket is not booked. I want a refund. The booking was made on march 9th.
Name : angela elsa sony
Date: march 9
Payment amount : 418.19
Transaction id : axissdkv3710d35938c4046f1ba28bc7a08
Payment gateway : phonepe

Apr 19, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We could not trace your details. We would request you to share the registered contact details at [protected]@ixigo.com.

Thanks
Team ixigo.

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P

Pradeep ji

Mar 10, 2020

Sir I have book a ticket from ixigo aap from jhansi to unnao but I can not get my ticket and my money will be deducted from my account. Please help me for returning my money.
Please find the attachment.

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Pradeep ji's reply, Mar 7, 2020

And I have not get any kind of pnr number

S

Sunchit Sharma

Mar 10, 2020

From my id : [protected]@gmail.com via ixigo i booked Bangalore to Dehradun and return tickets for which i paid 9955 which got deducted from my bank but ixigo did not show any tickets booked.

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I booked 3 tickets from ixigo app. Railway tickets of train 12030 swarna shatabdi, 16:50-23:15 from amritsar to new delhi of 10th march 2019 and my money got cut twice. Can u please initiate a refund asap. There is no transaction being shown but im putting a picture of money cut from your account. Please see to it. There is no way in ixigo’s app to work on this matter

Email: [protected]@icloud.com
Booking id : ixitr[protected]

Apr 15, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We can see that we have shared details over chat pertaining to the refund.

Please let us know in case of any further assistance by writing to us at [protected]@ixigo.com.

Thanks
Team ixigo.

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I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on 6 march 2020.

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Bus ticket - 7 march 2020 ashok travels indore to gwalior

Payment deducted - rs1260/-

Apr 21, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Hi Vivek,

Hope you are doing good.

Sorry! We haven’t received any payment. If the amount has been debited from your account, it would automatically be reversed to the original mode of payment within 7 days. Hence, we request you to contact your bank with the transaction details for more information.

Please feel free to reach us at [protected]@ixigo.com for any further assistance.

Thanks
Team ixigo.

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T

tuhinghosh01

Mar 10, 2020

Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done.Amount deducted is rs.458 .68/- on03.03.2020. Please refund the money asap

Reply

tuhinghosh01's reply, Mar 4, 2020

Still no response from ixigo team after 24hrs please look into the issue and initiate my refund amount.

R

Richu John Santhosh

Mar 10, 2020

I paid ixigo Rs 698.19 on 11th Feb through Googlepay but no ticket was booked . It didn't even ask my IRCTC password and before tht it went back to home page.
My IRCTC id is richujs123 and the ticket I was booking was from ERS to PUNE. Please do something about the refund it's been 2weeks

Ixigo Complaints & Reviews

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ixigo money deducted but still not got the flight details and e-ticket.

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refund

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train ticket money refund issue

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my cancelled air india isn't yet refunded

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did not receive flight ticket (money deducted)

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did not receive flight tickets

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payment done from ixigo through upi but not got my ticket details even confirmation mail or message

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amount debited but ticket was not confirmed

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train ticket booking issue

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i ave paid for flight booking through upi payment successful but no flight booking

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refund process

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deduct money from upi account.

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amount debited, booking unsuccessful

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money deducted successfully but payment in app cancelled

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amount debited but train ticket not booked

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deduct from account but didn't receive any confirmation from ixigo

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payment gateway issue

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money got deducted twice

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payment successful in google pay but ticket not booked need refund

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