Ixigo Complaints & Reviews

I booked the train ticket from your app but 2 times i booked it by mistake and the money was transacted to you but the both booking was failed due to some problem...It has been more than 7 days but i still didn't got the refund

1st booking -
transaction id - 2yk5lk7wzk9lu5s7hc
order id- ixitr[protected]
train - 12429, lko ndls ac sf.

2nd booking -
transaction id- 2yk1n8p9py8b0unrtb
order id- ixitr[protected]
train - 12429, lko ndls ac sf

I have booked train ticket in ixigo app for me and my parent from nagpur to hyderabad. And the return train is hyderabad to nagpur. Due personal reasons i cancelled the ticket 1days earlier to train departure date but i not got my refund.. Please refund my money as soon as.

Ticket cancelled date - 19/05/2019
Train cancellation name - 1. Ngp-hyb, dakshin express
Order id-ixitr[protected]

2. Hyb-ngp, nizamuddin express
Order id-ixitr[protected]

Person name-1. Snehal shahane age -38.
2. Prathamesh age-16

"Hi Matesh

Your Churu - Vapi train booking could not be confirmed. You can click here to re-book your ticket at no additional cost till 12:02 PM. Post that, refund will be initiated, which should reflect in your account within 5 working days depending on your bank." Date-02.05.2019
this massage show on my mail. but no any responce yet . that is your policy

Booking Id: IXITR[protected]
Train Name: Vivek Express
Date of Journey:[protected]

Hi
I have booked ticket from thalassery to ernakulam on 14th may which cost rs.960 which was in yhe waiting list .. when the final chart prepared my ticket got cancelled.. and i recieved messgae from ixigo app that they will refund my money by 4, 5 working days.. now it is 10th working day and i didint get my refund back to my account..i have contacted their customer care team everyday till now..they didnt take any further actions to solve my complaint.. please check and take necessary action..

Hi,

I have booked railway tickets from hubli to bangalore on 25th may 2019. Payment was failed and 913rs got deducted from my bank account. There is no record about the ticket in the application nor i got sms/email from ixigo about payment failure. How will i get the amount back and to whom i must contact. And there is no customer number available. Please help me in reverting back my amount.

Meri ticket buk nhi huwi he mere pese kab melenge wapash me apna id pasword bhul gaya tha is liye tiket buk nhi huwi he mera no [protected]. [protected] is ke liye muje kya krna padega mera account no [protected] plzz help me meri gmail. [protected]@gmail.com or kohi jankari chahiye to or bhi me de sakta hu mera naam parbin solanki he me kolkata he hu or ahmedabad se kolkata ki tiket lithi huvi nhi he

I booked ticket from thivim to thane in konkan kanya exp for 22 july 2019 the amount for the ticket was 1031₹ amount has been deducted from my account as soon i booked the ticket but now it's been few hours and it's still showing booking pending since there's no sign of conformation i have checked it many times.
Please refund my amount as i no longer want this ticket for now.

I had booked a flight ticket from ranchi to banglaore today. The transaction was done but I got no confirmation of the ticket, henceworth amount deducted from my account. I did emailed on ixigo email id but still not getting any reply whether they will refund or ticket is cofirmed. This ixigo app don't even provide customer care no.for help. Worst experienced ever from this app.
They should take some quick action regarding such problems.
I want my money back or confirmation of my ticket.

I booked flight ticket from Nagpur to bangalore using ixigo website. Money got deducted but after that no response. I tried to contact ixigo team but no reponse. infact no customer care number or contact number. I submitted support form and sent emails multiple times but no response.
money deducted 3115
flight tried to book goair
date 18th May 2019

I canceled my ixigo train trip of 20th June 2019. My PNR no was [protected]. When I canceled my trip I only got refund of ₹4330 excluding the agent and service charge fee of ₹130. So I request you to refund me my that money. At the time of booking I did not know that ixigo will charge ₹100 as payment charge. If you do not refund my ₹130 back then i will file a case against ixigo as money doesn’t grow on trees. Please have to word hard to earn such money and you people cannot take our money by fooling us. So refund my my money. Thank You in advance.

I had booked a ticket having pnr no. [protected] from ghaziabaad to prayagraj on 10/05/2019 but it was communicated that ticket was not confirmed and i will receive my refund amount within 5 days but till date i have not received my refund amount i had called irctc and i was told that irctc had refunded my 610 rupees on 12/05/2019 to ixigo but ixigo has not refunded my money. So it is requested to refund my amount at the earliest.
Nirvikalp pandey. Dated 21/05/2019
Advocate
High court, allahabad
[protected]

I have book ticket agra to ahamdabad order id is ixitr[protected] payment is failed but amont is debit my account payment thourgh phone pay transation id is phone pay (P 1905211000212736285437 is sucessful
Ixigo payment id (305aout15bqujpp5ha total ammount 1386.47 time is (09.57)
Date 21/05/2019
Name mohit
Pls slove my problam fast i m waiting to my money...

I have cancelled my trian tickets on 8 may still i have not received my money please do the needful as soon as possible i called up irtic they said contact ixigo its been past so many day still not got my refund please look after my case why its taking so many days they said ur money will come back on 15 of may now today it being 22 of may still not received

I have paid Rs. 290 for two tickets, i got refund only Rs. 150. May I know the reason.
And another thing, I received a reply as it was a clerk charges. But the ticket was cancelled from your end, then why did u take those charges, that is not a customer fault then why did u giving this kind of solution. This is not acceptable one.
May I know what kind of clerk charges it is?

I recently had tried to book train ticket from ckp to ndls through ixigo train app and gone for upi bhim payment. After my account got debited with an amount of rs.5290, ticket not booked and transaction failed after some time but my amount deducted from my bank account. But my refund amount not yet received. Reqst check and refund immediately. Pse check my transaction id in attachment file...

R/sir
I was trying to ticket from ckp to ndls through bhim upi payment gateway on 24/04/2019, ticket not booked and transaction failed after some time but my amount deducted from bank account (Indian bank). I am still waiting my refund amount not yet received so far. Reqst check and refund immediately. Please check my transaction id in attachment file...

I book train tkt from ixigo trains app from chennai to madurai pandian express. Travel date 30.4.2019. Pnr[protected]. Ixitr[protected]. After chart preparation ticket status is wl. I received mail from irctc refund amt will be refunded automatically from ur agent. But still now it was not refunded. Also i received a call from ixigo like your tkt not confirmed amt willbe refunded.

Sir. I lost my pnr no. Pls trace my details and send pnr number for the following tickets.
1. Shajahan netravathi exp mumbai to kayankulam on 23/05/2019
2. Shajahan netravathi exp kayankulam to mumbai 2/6/2019
3. Shajahan and jibina shajahan netravathi exp mumbai to kayankulam 3/6/2019
Thanks and regards
Shajahan
[protected] email [protected]@eim. Ae

I booked 2 tickets on 5th of may from delhi to bareilly (Avadh assam express) with pnr no. [protected] for the date 7th of may but my ticket was in waiting list. So i read on the websites that i could not travel with a wait listed tickets and if the ticket would be in waiting list after the chart prepared then i will be refund automatically. Its been more than a week. I still did not receive my refund.

Kindly look into the concern.

Dear sir

The following tickets were cancelled on 22 and 23 apr 2019. It is almost 20 days passed, still not got refund.

I mailed several times to your helpdesk but no response.

Kindly update me on the status

1. Your train booking for asha anit, arpitha anit, janardhanan pill, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.2495 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆refund status pl

2. Your train booking for janardhanan pill, asha anit, arpitha anit, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.6610 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆refund status pl

3. Your train booking for janardhanan pill, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.1840 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆 refund status pl