Ixigo Complaints & Reviews

Only 14th september i booked two flight tickets.. But booking was failed.. And payment has been done.. Around 4000 something money has been debited from my accnt..
I got a notification that booking is failed and if balance is deducted from the acccountt will be refund with in 3-4 dys.. And today is 19th.. I still don't get my money back.. Plz help me in this..

Hello sir,
My name is arunabh mitra... I was booking flight ticket for 2 from durgapur to surat for me and my father devjyoti mitra... Payment has been deducted but ticket was not issued... I am attaching the pic of the payment with the reference id below... Please refund this amount to my account... As my ticket has not been issued
Date of booking - 17 september 2019
Departure date - 26 september 2019 (Expected but no tickets issued)

I book 3 air tickets from kolkata to bangalore today for 24 september (Spicejet 6.55am) but did not get any confirmation message or mail... I didn't get pnr number... And the total cost is deducted from my bank account... I use phone pay method to payment... What can i do now... It is very emergency... I want refund very soon... I attached my payment details

I was booking ticket for train no 12438, NZM to Nagpur on date 26/08/2019, during booking Ticke money i.e. Rs 2414.29 was deducted from my bank account but ticket was not made. i am continously talking to customer care of SBI, IRCTC and ixigo but nobody is helping me. All of them are trqnfering this problem to eachother. please help me till now my money has not been refunded.
transc id - IXITR[protected].

kindly refund my money soon...
Avinash Hemrom

There’s no platform to reach out for any help from ixigo.
I don’t find any toll free or customer care contact email or phone number.
How do we get through?
It’s been 3 days and still no refund at all. I needed to book in urgency but failed to get a ticket, such a disappoint.
What is the fault here i don’t understand. Please slove my proble early to early... This is my booking id 2 sep 2019 2 sep 2019 to transfer-
Upi/dr/[protected]/le
Trave/utib/[protected]@axis/ixigo
But ixigo and le travense pvt ltd does not solve my problem i think both service vey poor

I made a transaction from ixigo and entered irctc login id and chose my upi in phonepe for payment but ticket was not booked and in ixigo it showed error something but in my phonepe account statement its showing "transaction successful". Debited amount - 273.19, date and time :7 sept 2019, 2:12 pm and transaction id p1909071412037974862070 but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 273.19 asap.

Booked two train tickets on 2nd sep 2019 costing rs.3926.07.
Ticket didn’t get booked but money got deducted.
Reference number[protected]
Date :22:48:25/0281
Ixigogurgaon, in

There’s no platform to reach out for any help from ixigo.
I don’t find any toll free or customer care contact email or phone number.
How do we get through?
It’s been 3 days and still no refund at all. I needed to book in urgency but failed to get a ticket, such a disappoint.
What is the fault here i don’t understand.

Your a/c no. XXXXXXXX7450 is debited for Rs. 1448.68 on[protected]:42:13 (UPI Ref no[protected].Update your Email ID in account.. And thus they have debited the above amount of money in phone pe app but when i again came to ixigo app they have shown transaction failed.. Plzz help me to get back my money ... Plzz help me i m not getting what to do

Sir i booked a ticket from guwahati (Kamakhya) to saharanpur on 01 sep 19 train no. 15655- kyq-svdk. I did my payment via bhim (Upi) payment of rs. 2015.40 is done but my pnr could not be generated niether i got refund. As you know first they ask id and than payment is done and in last password is submitted by after payment done password option did not appear and niether pnr gendered. My irctc id is itsvikash0. My email-i’d is ruhela. [protected]@gmail.com sir please do the needful to refund my amount of 2015.40 rs

Dear team,

I booked flight from ahemdabad to jaipur. Payment was made through upi and money will cut from my account but ticket confirmation is not come through any mail or message.
Kindly check and confirm the same.
Required details are as follows:-

Sg922 :- flight no
Booking date :- 3 september
Traveling date :- 18 october

Please revert as soon as possible.

Axissdkv3807ca056b1ee48f4a154f5702c
Amount: rs. 7303.0 please refund my moneyplease note, we have successfully credited rs.7303.0 and the merchant’s partner bank has confirmed the receipt of the payment.

If at all, the merchant denies the receipt of the same, we recommend you to contact your bank and raise a chargeback by providing transaction details that include, p1909020046049885595367 and the date and time of the payment done along with the utr. (This will be displayed in your bank statement.)

Also note that a chargeback must be raised with your bank within 60 daysfrom the date of the transaction.

Meanwhile, we will also contact the merchant’s partner bank regarding this issue. Usually, the bank takes up to 30 days to share an update. As soon as we hear from them, we will convey the same to you.

Hello,
I booked a flight on ixigo app for jai to pnq and paid using net banking. Money was deducted from my account, as seen in the attached screenshots. However, no tickets were booked, and no booking id was generated. I got no information from ixigo even acknowledging anything.

Please process my refund as soon as possible. I have already written a mail to [protected]@ixigo.com but got no response.

I had trying to book an flight go air g8 643 from mumbai to delhi which timing has 21.15.
And my booking timing of ticket was 5.10pm on 31august. At the end of booking process there was a message that flight ticket booking has failed..
But an chargable amount of rupees 20299 are deducted from my account immediately.
So plz kindly refund my money very soon.

Hi,

I write to raise a complaint regarding an air ticket booking that i made through ixigo on august 21, 2019 for a journey to be made on august 25, 2019 for travelling from pune to kolkata. The ticket cost me rs.5044 and the amount got deducted from my bank account but i did not receive the e-ticket either through mail or on the app. I have attached the screenshot confirming the payment of rs.5044 being made successfully. The email id registered with my account is [protected]@gmail.com and my booking id is if[protected].

Kindly do the needful to resolve this issue as this is a complete harassment for someone booking last minute ticket to be waiting for the refund and let the prices raise higher in the meantime and end up paying a higher price for the same ticket with no fault of theirs. This is the 2nd time i am writing about the same complain as a reminder since there was no action taken by ixigo the last time.

I am also attaching the screenshot of the email received from ixigo during the booking confirming the pending and failed status as the last time ixigo denied of having any such booking based on the given details.

Thank you

On 20 th august, i was booking a seat in sl for bksc hwh 58014 train boarding from bokaro steel city junction on 23rd august, 2019. At that time due to their server error my payment and transaction for booking done but seat had not been booked.
Then i applied for money refund and was requested to wait for 5 days for completion of refunding. But 5 days has been over and no update about processing of refunding has been informed.
I want my full refund of money 115.49 rs.

My transaction for flight booking (Mumbai-hyderabad) on saturday, 24 th august 2019 through ixigo using google pay was failed and money got deducted from my account.
I had called icici bank and they said booking amount is transferred to vendor.
I need my refund immediately as i need to book my return flight.
Please find below transaction details.
Transaction reference:[protected].
Acc no.[protected]
Waiting for your reply.

Hi,
I did not receive my refund amount for my two cancel tickets. Tickets number are :

1. Ixitr[protected]
2. Ixitr[protected]
In app it is showing that refund us initated on the same day as it is cancelled i. E 11 aug, 2019.
Please refund my amount as soon as possible beacuse you are assuring us to provide refund amount in 5 working days and now it has been more than that working days. Please provide my refund amount.

Sir i booked my tickets from Gorakhpur to jhansi on 08.07.2019.. And it got auto cancelled on 21.07.2019 due to wait list...Sir i didn't get any refund from your side... Already one month pased away... Please refund my amount... I have contacted irctc for this.. they said that we have refunded the amount... Please contact to ixigo... And ixigo is saying that we have initiated the refund.. But the amount is not credited in my account..please help me sir.
PNR No _ [protected]
Date of booking _ 08.07.2019
Date of journey _ 21.07.2019

Yesterday exactly at 9:04 pm, i paid for a ticket from katihar jn to sealdah jn, via upi from google pay through vpa address, the money got deducted but the ticket was not booked, even no sign of ticket failure or anything appeared on the ixigo app.
I called the google pay service number, they said they have successfully transferred the money to ixigo and i should complain here.
The upi transaction id that was shown was
[protected]
And the google transaction id was
Cicagkc6_emvg

Dear sir/mam
I had done a booking from ixigo on dated 8/8/19 for a novotel hotel kolkata. But i cancel it as ixigo cancel my flight to kolkata.
A refund was initiated on dated 9/8/19 and it has been credited to ixigo account with txn ref no.[protected] by clertrip but not credited to my account.
So its a humble request from my side to credit it today to my original mode of payment.
I am calling to you continuously but not getting any response. Cleartrip has refunded that amount on 9th of august but you have not refunded it till now. Don’t do such actions so that you loose customers. I am your customer for a long time but not getting proper services.
Please return my money back immediately.

Thanks
Avinash kumar
[protected]
Kumaravinash. [protected]@gmail.com

Cleartrip id is :[protected]
Refund amount-17225
Refund initiated on 9/8/2109.
Merchant txn reference no. From cleartrip to ixigo[protected]