Ixigo Complaints & Reviews

Hi,

I write to raise a complaint regarding an air ticket booking that i made through ixigo on august 21, 2019 for a journey to be made on august 25, 2019 for travelling from pune to kolkata. The ticket cost me rs.5044 and the amount got deducted from my bank account but i did not receive the e-ticket either through mail or on the app. I have attached the screenshot confirming the payment of rs.5044 being made successfully. The email id registered with my account is [protected]@gmail.com and my booking id is if[protected].

Kindly do the needful to resolve this issue as this is a complete harassment for someone booking last minute ticket to be waiting for the refund and let the prices raise higher in the meantime and end up paying a higher price for the same ticket with no fault of theirs. This is the 2nd time i am writing about the same complain as a reminder since there was no action taken by ixigo the last time.

I am also attaching the screenshot of the email received from ixigo during the booking confirming the pending and failed status as the last time ixigo denied of having any such booking based on the given details.

Thank you

On 20 th august, i was booking a seat in sl for bksc hwh 58014 train boarding from bokaro steel city junction on 23rd august, 2019. At that time due to their server error my payment and transaction for booking done but seat had not been booked.
Then i applied for money refund and was requested to wait for 5 days for completion of refunding. But 5 days has been over and no update about processing of refunding has been informed.
I want my full refund of money 115.49 rs.

My transaction for flight booking (Mumbai-hyderabad) on saturday, 24 th august 2019 through ixigo using google pay was failed and money got deducted from my account.
I had called icici bank and they said booking amount is transferred to vendor.
I need my refund immediately as i need to book my return flight.
Please find below transaction details.
Transaction reference:[protected].
Acc no.[protected]
Waiting for your reply.

Hi,
I did not receive my refund amount for my two cancel tickets. Tickets number are :

1. Ixitr[protected]
2. Ixitr[protected]
In app it is showing that refund us initated on the same day as it is cancelled i. E 11 aug, 2019.
Please refund my amount as soon as possible beacuse you are assuring us to provide refund amount in 5 working days and now it has been more than that working days. Please provide my refund amount.

Sir i booked my tickets from Gorakhpur to jhansi on 08.07.2019.. And it got auto cancelled on 21.07.2019 due to wait list...Sir i didn't get any refund from your side... Already one month pased away... Please refund my amount... I have contacted irctc for this.. they said that we have refunded the amount... Please contact to ixigo... And ixigo is saying that we have initiated the refund.. But the amount is not credited in my account..please help me sir.
PNR No _ [protected]
Date of booking _ 08.07.2019
Date of journey _ 21.07.2019

Yesterday exactly at 9:04 pm, i paid for a ticket from katihar jn to sealdah jn, via upi from google pay through vpa address, the money got deducted but the ticket was not booked, even no sign of ticket failure or anything appeared on the ixigo app.
I called the google pay service number, they said they have successfully transferred the money to ixigo and i should complain here.
The upi transaction id that was shown was
[protected]
And the google transaction id was
Cicagkc6_emvg

Dear sir/mam
I had done a booking from ixigo on dated 8/8/19 for a novotel hotel kolkata. But i cancel it as ixigo cancel my flight to kolkata.
A refund was initiated on dated 9/8/19 and it has been credited to ixigo account with txn ref no.[protected] by clertrip but not credited to my account.
So its a humble request from my side to credit it today to my original mode of payment.
I am calling to you continuously but not getting any response. Cleartrip has refunded that amount on 9th of august but you have not refunded it till now. Don’t do such actions so that you loose customers. I am your customer for a long time but not getting proper services.
Please return my money back immediately.

Thanks
Avinash kumar
[protected]
Kumaravinash. [protected]@gmail.com

Cleartrip id is :[protected]
Refund amount-17225
Refund initiated on 9/8/2109.
Merchant txn reference no. From cleartrip to ixigo[protected]

Dear sir/mam
I had done a booking from ixigo on dated 8/8/19 for a novotel hotel kolkata. But i cancel it as ixigo cancel my flight to kolkata.
A refund was initiated on dated 9/8/19 and it has been credited to ixigo account with txn ref no.[protected] by clertrip but not credited to my account.
So its a humble request from my side to credit it today to my original mode of payment.
I am calling to you continuously but not getting any response. Cleartrip has refunded that amount on 9th of august but you have not refunded it till now. Don’t do such actions so that you loose customers. I am your customer for a long time but not getting proper services.
I have attached my hotel voucher pleased check and refund it. I want refund today.

Thanks
Avinash kumar
[protected]
Kumaravinash. [protected]@gmail.com

Cleartrip id is :[protected]
Refund amount-17225
Refund initiated on 9/8/2109.
Merchant txn reference no. From cleartrip to ixigo[protected]

A payment was made on 19th aug 2019 night. The flight was being booked to kolkata from bhubaneswar but the payment was failed and rs 4774 /- got deducted from my bank account no. [protected].
Fyi, i have booked another flight after that and this time it was successful.
Please do the needful so that i can get back rs 4774 at the earliest.
Kindly let me know if any further information required.

Hi,

I write to raise a complaint regarding an air ticket booking that i made through ixigo on august 21, 2019 for a journey to be made on august 25, 2019 for travelling from pune to kolkata. The ticket cost me rs. 5044 and the amount got deducted from my bank account but i did not receive the e-ticket either through mail or on the app. I have attached the screenshot confirming the payment of rs. 5044 being made successfully.

Kindly do the needful to resolve this issue as this is a complete harassment for someone booking last minute ticket to be waiting for the refund and let the prices raise higher in the meantime and end up paying a higher price for the same ticket with no fault of theirs.

Thank you.

Hello receiver,
Yesterday i booked a train for 4th september 2019. The payment has been done of 790 to the la travenues technologhy pvt. Ltd. But the irony is my train has not been booked because the page is closed something error has been occurred. I hope that you understand my problem and humbly request you to refund my debited amount.

Thank you

I have booked my train ticket's with pnr [protected] (Booking id: ixitr[protected] and [protected] (Booking id: ixitr[protected]. The train got cancelled due to flood. And my refund not yet received for the same. I got mail from irctc stating that my refund will be given by agent through whom i booked (Ixigo). I have waited many days for your refund but no refund. Also ixigo didnt send any messages regarding refund. Please find the attached screenshot. Kindly revert immediately...
Contact [protected]

This is the message that i had got;

Avinash, your train booking for avinash, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.570 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

I had booked a train from ernakulam to bangalore. I booked on 4th july 2019. I didn't get my money refunded still. Please take further steps to resolve the problom as soon as possible. Please check on your system.

I have booked my train ticket with pnr [protected] secunderabad to palakkad. The train got cancelled due to flood in kerala and my refund not yet received for the same. I got mail from irctc stating that my refund will be given by agent through whom i booked (Ixigo). I have waited many days for your refund but no refund. Also ixigo didnt send any messages regarding refund. Please find the attached screenshot. Kindly revert immediately

Upto now i did not receive my amount for cancellation of train ticket. I booked train ticket on 9th august 2019. It is almost 7 days, when i will receive amount. Customer care number is continuously busy. I almost waited for 1 week there is no response from your side. Please let me know when i will get money back. I already wrote a mail to irctc, they said that they sent money. How much time it will still take to refund my money. Please send my money soon

I was booking 2 tickets from ndls to sbc from this ixigo app. I entered the details and completed the payment and when I entered back to ixigo app the page could not be loaded and the amount has been deducted from my account which is rs2175.49/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could not be booked why am i being charged for it and if i have been wrongfully charged then they must send the refund immediately as it is their fault completey

My booking ID is IF[protected]. I had searched for flights on 14/08/2019 for truejet but unfortunately when I was booking there was error I tried so many times at last when I refreshed and booked it was booked on 15/08/19. Immediately I tried contacting customer care they were suggesting me to contact the airlines when I asked I booked in your app you should help me why should I call the airlines for rescheduling or canceling it's very bad and I request everyone not to use this app

I booked a train ticket, they didnt even ask my irctc password. Amount of 1375 got debited from my account but no confirmation from ixigo about it. App shows no past booking.. They dont even a customer care to call. Please refund my amount of 1375. Atleast make a customer care no. Where we can call. Dont steal money like this ways. I need my refund back.

Hi sir,

Greetings,

Your complaint has been forwarded to le travenues technology pvt. Ltd. India. Customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
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Till the refund amount has not been credited to my account, i checked my bank statement, please let me know if you need any further details from my side, thank you. Ixigo complaint status update [id: 2405637]

I would like to complain about my booking. I booked 2 tickets from ixigo i complained about 1ticket already now my another ticket please check it too only half amount i got by your mistakes. The rights are on my side so you should refund full amount to my account as possible as you can i'm submitting all the proofs you want please try to refund my full amount to my account