Ixigo Complaints & Reviews

Address: Gurgaon, Haryana, 400093

I've booked a flight ticket from ixigo mobile app today at 2:48 pm. An amount of rs 7619 got deducted, but the ticket was not booked. The details are as follows:

Email id: [protected]@gmail.com
Phone no. [protected]/ [protected]
Name of booking provider: ixigo
Booking id: if[protected]
Transaction id:[protected]

I have confirmed from my bank that the amount was credited to the beneficiary account.

The ticket was from "bom-rdp, sun, sep 1" & from "rdp-bom, tue, sep 10".

I mailed them and tried to contact them, but there was no response from their end.

Aug 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Ixigo Customer Care's response Hi Sandipan,

Greetings from ixigo!

Your booking with booking towards the mentioned transaction has failed. The refund will reflect in your bank account within 5-7 working days.

Please note that Saturday, Sunday and public holidays are not considered as working days.

Kindly write back to us if you have any further queries.

Regards,
Team ixigo!

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I had booked ticket from DEL to VNS flight for 2nd July 2019 and cancelled the flight and they provide no refund.
However to get reimburse of amount i need to provide the refund invoice and they are not providing the refund invoice.
Booking ID IND[protected]
I have contacted them over calls many times they promised that refund invoice will be deliver in 2hrs but nothing revived from there side
Even they have not responded to my mails

Sep 12, 2019

Complaint marked as Resolved

they don't take any action

Ixigo customer support has been notified about the posted complaint.

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I booked 6 ticket from balasore to howrah on 28th july in bbs jan shatabdi, train no-12074 by the ixigo app
So at first it debited the amount 797. 94 rupees and then a messege came from ixigo that they couldn't book ticket and re book my ticket the debited amount refund in 5 working day.
So i booked 6 ticket by paying the same amount again.
Still now the amount is not refunded i put the screenshot of both booking details
Help me

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Dhananjay,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id - 3X0C8XF599K61GS518 has been initiated and shall reflect into your bank account within 5 -7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Today i booked an air ticket from guwahati to silchar. But the amount has been deducted and ticket not booked.

But as i had to visit silchar so i had no other choice but to booked it again.

Now what about my earlier transaction. When it will be refunded???

I am attaching the screenshot of sms received from hdfc after the amount get deducted.

I need my amount..
That's all.

Also cheap ticket cc sucks. I have called them several times but no response.

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Kamal,

Apologies for the inconvenience this may have caused!

We have escalated your concern to CheapTicket and it will be resolved soon. We appreciate your patience meanwhile.

Thank you for your cooperation!

Regards,
Team ixigo!

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R

Rajbalab

from Mumbai, Maharashtra

Jul 22, 2019

I have booked a ticket from Kumbakonam to Chennai on 21st July 2019 night. Unfortunately the ticket amount is deducted but I didn't receive my eticket and I have paid the money through UPI

airfare ticket - Comment #3491827 - Image #0

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Address: 600014

Sir
I booked my ticket from howrah to chennai in train no.12841 coromandal exp. And i cancelled ticket partly two times on 19/04/2019. I recived my one amount of rs. 1680/- on 26/04/2019 but i didn't get the another amount of rs.1680/-. The booking od no. Is ixitr[protected]. Please clarify that why the amount has not been credit in my account i suffered from three months for that.
Thank you

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed refund of another amount against the shared id has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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D

devaprasad denu

from Delhi, Delhi

Jul 23, 2019

Still i didt get my refund amount .. its over around 1 month going to over

I got a confromation refund amount from irctc
And i have attached the photo for your reference

cancel ticket refund regarding - Comment #3492914 - Image #0

cancel ticket refund regarding - Comment #3492914 - Image #1

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Address: Shop no 10, Open air theatre, Akola, Maharashtra, 444001

I was booking train Tickets from Amravati to Jabalpur on 8 July 2019 amount paid Rs 4907/-&3240/- tickets not booked but accepted payment. So please refund us our money at an earliest date
Wde transition UPI/DR/[protected] LETravel/UTIB/[protected]@[protected] RS 4907.45 AND
UPI/DR/[protected]LE TRAVEL/UTTB/[protected]@[protected] RS 3240
Please refund my amount Rs 8147.45 at an Earliest date
Thanking you and awaiting your reply

Ixigo customer support has been notified about the posted complaint.

Aug 14, 2019

Updated by Mmalhi1971 Please inform me your contact nos

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Address: No 19 LIG. K.Narayanapura, Bengaluru - 77, Bangalore, Karnataka, 560077

Dear sirs,

I have cancelled my train ticket on 4th july with pnr: [protected]
And booking id: ixitr[protected]. The refund amount rs1210 has not yet been refunded and transferred to my account.

Dear sirs,

I have cancelled my train ticket on 4th july with pnr: [protected]
And booking id: ixitr[protected]. The refund amount rs1210 has not yet been refunded and transferred to my account.

And also

I have cancelled my train ticket on 5th july with pnr: [protected]
And booking id: ixitr[protected]. The refund amount rs700 has not yet been refunded and transferred to my account.

Its been already 12 days got over. But still there is not status of refunding money to account. Pls do the needful as earlier as possible

Regards
Rajesh

Aug 16, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Ixigo Customer Care's response Hi Rajesh,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared ids has been initiated and shall reflect into your bank account by now as per bank refund policies. All refund details are sent over mail as well.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Address: 626101

Dear sir,
I have booked train ticket from mdu to kpd with booking id : ixitr[protected] and mdu to sa with booking id : ixitr[protected] on 5th july 2019. For both tickets, amount of rs. 1295.36 and rs.1173.59 were deducted but tickets were not confirmed.
For which, i received message for refund that will be credited in my account within 5 days. Till date, no money has been credited in my account.
Please do the needful and make refund as early as possible.

Thanks and regards,
Ameer abbas,
[protected]

Aug 16, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Ixigo Customer Care's response Hi Ameer,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id has been initiated and all the details are shared over e-mail as well.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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L

LAL KARAMWANI

from Mumbai, Maharashtra

Jul 16, 2019

I canceled my ticket which I booked n cancelled through Ixigo Android App.. Their order no.
IXITR[protected] &
IXITR[protected]
Waiting for refund in my bank account..

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M

Mmalhi1971

from Delhi, Delhi

Jul 23, 2019

I was booking train Tickets from Amravati to Jabalpur on 8 July 2019 amount paid Rs 4907/-&3240/- tickets not booked but accepted payment. So please refund us our money at an earliest date

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L

Løvêr ßøý Âmâñ Ñasim

from Patna, Bihar

Jul 23, 2019

Sir Maine 9/7/2019 ko ticket booking kiya tha aur mera booking cancel ho gya aur paisa mere bn account me refund nhi sir so plz mera refund kr dijiye Jald se Jald I want to request u sir plz

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S

Sunakshi Bansal

from Hyderabad, Telangana

Jul 23, 2019

A round trip from hyd to Delhi was booked on 8th July
After booking..e ticket shows swapped trip.
Flight which was supposed to be hyd to delhi is showing delhi to hyd and other round is also reversed here.
Please into this complaint at earliest.
Booking is[protected]

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Hello sir.i have booked my ratlam to Pune tickets on 10 July but that time tickets are not booked and 490 RS four time deducted.5 days are complete but my amt is not refund.
Booking ID: IXITR[protected]
Booking ID: IXITR[protected]
Booking ID: IXITR[protected]
Booking ID: IXITR[protected]
Plz help me sir.i was mail on ixigo feedback mail address but they r not responding.
Plz help me.my pnb ac no.is[protected]

+2 photos

Aug 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

Ixigo Customer Care's response Hi Kunjal,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared ids has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance.

Regards,
Team ixigo!

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P

panchal twinklle

from Mumbai, Maharashtra

Jul 16, 2019

I booked train tickets many time 1. 4july 2019/ Malwa express. 180/- Rs. 2 July 2019 Jaipur Bhopal express.100/-Rs. 9 June 2019 Malwa express 180/-Rs . 2 June 2019 100/- Rs.. Jaipur Bhopal express. Advance money cute in my account but no refunds.Not 5 day. Nd customer care services number is no reached.

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T

tejal wasankar

from Mumbai, Maharashtra

Jul 17, 2019

I booked train ticket on[protected] and due to some reason the booking was cancelled but the money is not refunded and today's date is[protected].
The train number was 12111 CSMT AMI Express. Order Id: IXITR[protected]
Even I contacted my bank but the money was not refunded.
So please see to my complaint and reply asap.Thank you

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Address: HOUSE NO 121 RAIPUR KURD, NEAR OLD AIRPORT CAHNDIGARH, Chandigarh, Chandigarh, 160003

My ticket pnr no. [protected] my problem is that these train is cancelled on that date of travel and after that my refund is not return in my bank .i was contact in bank but in my bank there is no transaction happen in my account i have also bank statement.i want my money immediately in my account, i also register complaint to you in consumer court its complaint no. is 1444359.

thank you
rajender jha

+1 photos

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please note refund against the shared PNR is already been processed at our end. Refund details are sent over e-mail jhasumit***@gmail.com.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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R

Rachana M

from Tezpur, Assam

Jul 16, 2019

We booked Indigo flight with PNR no. DD6LSF on date 25 may 2019 via ixigo but same was cancelled on 06 june 2019.
Indigo confirmed that refund amount of flight approx 6900 has been sent to ixigo but same has not been received in my ixigo wallet nor in my account.

May please resolve above issue at earliest.

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Address: 400706

I have booked 2 ticket which was in waiting list then i cancelled 1 ticket myself at that time i received refund

2nd ticket was in waiting list i was not confired so the ticket is cancelled automatically
I have booked 10 day ago till now i did not received my refund

Booking id - ixitr[protected]
I have received passenger 2 refund

Passenger 1 arjun singh refund is pending

Jul 12, 2019

Complaint marked as Resolved

I have submitted some screenshots of my booking and cancelled ticket I have cancelled ticket of shivangi singh myself But arjunsingh ticket was in waiting list so i was automatically cancelled Arjunsingh refund is not initiated

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Arjun,

Greetings from ixigo!

Thank you for writing in. Please be informed remaining refund against the shared PNR has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Address: 73 mangal vihar gopal pra Bypass Jaipur, Jaipur, Rajasthan, 302018

Booking i'd 19184940, pnr ldlzhf booked with zero cancellation fee. But not showing on ticket.
I want to reschedule my ticket with other flight on same date or cancel my ticket with zero cancellation.
Cheap ticket tool free person says you have no option of cancellation. They misbehaving us. Take action against them.
Please arrange my ticket reschedule in another flight.

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Om Prakash,

Greetings from ixigo!

Thank you for writing in. We have raised your query to the Cheapticket and same shall be resolved soon.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Address: Gurgaon, Haryana, 122002

Website: Ixigo

Hi, i tried booking a ticket on ixigo site today morning. Pnr-[protected], after entering the otp the payment page went blank and all white. I waited for 7-8 minutes and later found that my ticket is auto cancelled and the amount of 872/- is deducted.

Now they say - only 625/- would be refunded.. And 190/- is the irctc agent charge.
I didn't cancel my ticket. I was auto-cancelled. I need a complete refund if 872/-. It's a harassment and i would like this to be escalated.

+1 photos

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Riddhi,

Greetings from ixigo!

Please note booking was done as per your input only and the cancellation charges are levied by IRCTC only.

We seek your kind understanding here.

Regards,
Team ixigo!

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A

arun jai

from Mumbai, Maharashtra

Jul 15, 2019

I have done my train booking through ixigo Rs150.98 through google pay the amount got deducted from my account but the ticket process got cancelled. I cannot trace my amount in ixigo app kindly help me to resolve my query

ticket auto cancelled - Comment #3486288 - Image #0

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Address: 395004

I was booked train ticket from ixigo and first i was try to mad payment from phone pay app money deducted from phone pay but ticket not confirmed and for booking i have to done payment from google pay app.
Ixigo ticket booking id :ixitr[protected]
Phonepe transaction id: p1907110034222116706935
Amount
Phonepe: 405.49
Google pay: 413.66
Upi transaction id
Phonepe:[protected]
Google pay:[protected]

+2 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Chirag,

Greetings from ixigo!

Please be informed, against the shared id ticket is successfully booked with PNR is [protected].

Please write back to us in case of any further assistance.

Regards,
Team ixigo!

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Hello receiver,
Yesterday i booked a flight for 30th july, 2019. The payment has been done of 3151 to the la travenues technologhy pvt. Ltd. But the irony is my flight has not been booked yet. It is as frustrating as you could never imagine. Please book my flight or else refund me the money back as soon as possible. And believe me yesterday i thought that my money got vanished. I lost hope but today someone special called me and shouted like hell to do this #. Help!!!

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Subham,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared transaction has been initiated and shall reflect into your bank account by now. Please check your bank statement once.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Sir 2 hours before i made payment to ixigo as ixigo requested the fair for the train ticket then i paid the fare via phone pay app
— — — (-from bandra to new delhi which is on 18 july-) — — -
Then after paying the fare i forgot to return back on the ixigo app to fill the password and captcha for getting ticket and by mistake my phone get switch off after just paying the fare

Now sir my account is deducted but i didn’t get any trip id or ticket
Neither i receive any mail or msg by ixigo regarding that ticket

I hv only request msg made by ixigo for paying the fare for ticket and i have the receipt which i paid to ixigo

Now sir i want to cancel that ticket as it was already is in wait list n i want refund sir
Pls help me

+2 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Ankit,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Hi Team, My name is Kankan, while try to book train ticket through ixigo app payment made through UPI was successful however, app crashed and not able to book the ticket.

All details about payment made are in picture attached. Please help to get the money back asap.

UPI Reference ID :[protected]

Thanks

money deducted while making the train ticket however ticket not booked app crashed

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry, we couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us at [protected]@ixigo.com.

Regards,
Team ixigo!

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A

Arun Garg Nosar

from Udaipur, Rajasthan

Jul 10, 2019

Hii sir mene kal relve ke 4 tikit buking kiya vo tikit felad ho gya or rupaye rifand nhi huaa

upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483005 - Image #0

upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483005 - Image #1

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Arun Garg Nosar's reply, Jul 9, 2019

Hii

P

Pk tanwar

from Mumbai, Maharashtra

Jul 10, 2019

I booked a 3ac ticket from dhupguri to rohtak for 23/07/19 on 08/07/09 at 5:55 PM
rupees 3450 for 2 passenger debit from my account for that but i did not get any ticket yet.
Please look into the matter

upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483006 - Image #0

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Address: C416 dda flats jasola vihar new delhi, New Delhi, Delhi, 110025

Website: www.ixigo.com

Sir help me my booking on 2 july 2019 from meerut to allahbad junction is cancelled due to timeout after completing payment... Due to which ticket is cancelled and amount was deducted from my account
Trip id - ixitr[protected]
Payment id -3ln262050hu8yclvgz
Today its 9july and last date of refund is 7 july even they are not responsing my mails.. Thousands of customers facing this problem by this company they even complain on playstore to remove this app... Plz resolve my isse they are doing fraud with customers... Or advice me to sue against them.. I am lawyer in high court of delhi.. For how much amount i can sue on them because they are doing auch things with thousands of customers...

+1 photos

Aug 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Ayaz,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id has been initiated and shall reflect into your bank account by now. request you to please check your statement once.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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A

Ayaz1932

from Mumbai, Maharashtra

Jul 10, 2019

No answere yet...not responding to emails and complaint ...its 8th day after deduction of money not refund my amount ...its totally fraud

not refunding my amount yet... deduct on 2 nd july - Comment #3482570 - Image #0

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Dear ixigo team,

today i was doing bus ticket booking from ahmedabad to pune by considering that ixigo is a good platform for bookings as i had good experiences in train ticket bookings.

But after payment done there was no any notification by you & money deducted from my account.
even, i’ve checked history on app also but there is nothing there.
what’s the problem? please revert back immediately.

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Avinash,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can share details over e-mail at [protected]@ixigo.com.

Regards,
Team ixigo!

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B

bambam1981

from Kota, Rajasthan

Jul 10, 2019

Sir,
I have not received refund in concern bank account against Trp Id :-IXITR[protected].

You are requested kindly resolved the issue for the same.

Thanks
Ravi

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Address: Ghaziabad, Uttar Pradesh

Hello team, i am kankan tried to book ticket through ixigo app. Interestingly on the payment tab i choose bhim upi which let me to approve payment wich 3 min wait time. Once i returned back to ixigo app to continue with the booking after payment the app restarted itself with no details left for me. There is a bank payment reference no. Not sure if i can share the same here. Please help to get the money back asap
Thanks

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Komal,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 91

sandipan - amount deducted but ticket not booked

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refund invoice

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debited amount not refunded

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airfare ticket

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cancel ticket refund regarding

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tickets refund

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ticket cancellation amount not yet refunded reg:-

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no refund till date (waiting for last 11 days)

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refund money of my tickets

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my train cancelled refund is not return in my bank account

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didn't receive my refund

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booking i'd 19184940, pnr ldlzhf booked with zero cancellation fee. but not showing on ticket

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ticket auto cancelled

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money deducted twice for one ticket booking

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payment done but flight not booked

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I didn't get trip id and ticket anything

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upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund

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not refunding my amount yet... deduct on 2 nd july

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bus ticket booking/I am complaining about my deduction without booking happen

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money deducted from my bank account not credited back for failed booking

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