Ixigo Complaints & Reviews

Address: HOUSE NO 121 RAIPUR KURD, NEAR OLD AIRPORT CAHNDIGARH, Chandigarh, Chandigarh, 160003

My ticket pnr no. [protected] my problem is that these train is cancelled on that date of travel and after that my refund is not return in my bank .i was contact in bank but in my bank there is no transaction happen in my account i have also bank statement.i want my money immediately in my account, i also register complaint to you in consumer court its complaint no. is 1444359.

thank you
rajender jha

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please note refund against the shared PNR is already been processed at our end. Refund details are sent over e-mail jhasumit***@gmail.com.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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R

Rachana M

from Tezpur, Assam

Jul 16, 2019

We booked Indigo flight with PNR no. DD6LSF on date 25 may 2019 via ixigo but same was cancelled on 06 june 2019.
Indigo confirmed that refund amount of flight approx 6900 has been sent to ixigo but same has not been received in my ixigo wallet nor in my account.

May please resolve above issue at earliest.

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Address: 400706

I have booked 2 ticket which was in waiting list then i cancelled 1 ticket myself at that time i received refund

2nd ticket was in waiting list i was not confired so the ticket is cancelled automatically
I have booked 10 day ago till now i did not received my refund

Booking id - ixitr[protected]
I have received passenger 2 refund

Passenger 1 arjun singh refund is pending

Jul 12, 2019

Complaint marked as Resolved

I have submitted some screenshots of my booking and cancelled ticket I have cancelled ticket of shivangi singh myself But arjunsingh ticket was in waiting list so i was automatically cancelled Arjunsingh refund is not initiated

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Arjun,

Greetings from ixigo!

Thank you for writing in. Please be informed remaining refund against the shared PNR has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Address: 73 mangal vihar gopal pra Bypass Jaipur, Jaipur, Rajasthan, 302018

Booking i'd 19184940, pnr ldlzhf booked with zero cancellation fee. But not showing on ticket.
I want to reschedule my ticket with other flight on same date or cancel my ticket with zero cancellation.
Cheap ticket tool free person says you have no option of cancellation. They misbehaving us. Take action against them.
Please arrange my ticket reschedule in another flight.

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Om Prakash,

Greetings from ixigo!

Thank you for writing in. We have raised your query to the Cheapticket and same shall be resolved soon.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Address: Gurgaon, Haryana, 122002

Website: Ixigo

Hi, i tried booking a ticket on ixigo site today morning. Pnr-[protected], after entering the otp the payment page went blank and all white. I waited for 7-8 minutes and later found that my ticket is auto cancelled and the amount of 872/- is deducted.

Now they say - only 625/- would be refunded.. And 190/- is the irctc agent charge.
I didn't cancel my ticket. I was auto-cancelled. I need a complete refund if 872/-. It's a harassment and i would like this to be escalated.

Aug 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Ixigo Customer Care's response Hi Riddhi,

Greetings from ixigo!

Please note booking was done as per your input only and the cancellation charges are levied by IRCTC only.

We seek your kind understanding here.

Regards,
Team ixigo!

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A

arun jai

from Mumbai, Maharashtra

Jul 15, 2019

I have done my train booking through ixigo Rs150.98 through google pay the amount got deducted from my account but the ticket process got cancelled. I cannot trace my amount in ixigo app kindly help me to resolve my query

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Address: 395004

I was booked train ticket from ixigo and first i was try to mad payment from phone pay app money deducted from phone pay but ticket not confirmed and for booking i have to done payment from google pay app.
Ixigo ticket booking id :ixitr[protected]
Phonepe transaction id: p1907110034222116706935
Amount
Phonepe: 405.49
Google pay: 413.66
Upi transaction id
Phonepe:[protected]
Google pay:[protected]

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Chirag,

Greetings from ixigo!

Please be informed, against the shared id ticket is successfully booked with PNR is [protected].

Please write back to us in case of any further assistance.

Regards,
Team ixigo!

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Hello receiver,
Yesterday i booked a flight for 30th july, 2019. The payment has been done of 3151 to the la travenues technologhy pvt. Ltd. But the irony is my flight has not been booked yet. It is as frustrating as you could never imagine. Please book my flight or else refund me the money back as soon as possible. And believe me yesterday i thought that my money got vanished. I lost hope but today someone special called me and shouted like hell to do this #. Help!!!

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Subham,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared transaction has been initiated and shall reflect into your bank account by now. Please check your bank statement once.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Sir 2 hours before i made payment to ixigo as ixigo requested the fair for the train ticket then i paid the fare via phone pay app
— — — (-from bandra to new delhi which is on 18 july-) — — -
Then after paying the fare i forgot to return back on the ixigo app to fill the password and captcha for getting ticket and by mistake my phone get switch off after just paying the fare

Now sir my account is deducted but i didn’t get any trip id or ticket
Neither i receive any mail or msg by ixigo regarding that ticket

I hv only request msg made by ixigo for paying the fare for ticket and i have the receipt which i paid to ixigo

Now sir i want to cancel that ticket as it was already is in wait list n i want refund sir
Pls help me

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Ankit,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Hi Team, My name is Kankan, while try to book train ticket through ixigo app payment made through UPI was successful however, app crashed and not able to book the ticket.

All details about payment made are in picture attached. Please help to get the money back asap.

UPI Reference ID :[protected]

Thanks

money deducted while making the train ticket however ticket not booked app crashed

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry, we couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us at [protected]@ixigo.com.

Regards,
Team ixigo!

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A

Arun Garg Nosar

from Udaipur, Rajasthan

Jul 10, 2019

Hii sir mene kal relve ke 4 tikit buking kiya vo tikit felad ho gya or rupaye rifand nhi huaa

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Arun Garg Nosar's reply, Jul 9, 2019

Hii

P

Pk tanwar

from Mumbai, Maharashtra

Jul 10, 2019

I booked a 3ac ticket from dhupguri to rohtak for 23/07/19 on 08/07/09 at 5:55 PM
rupees 3450 for 2 passenger debit from my account for that but i did not get any ticket yet.
Please look into the matter

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Address: C416 dda flats jasola vihar new delhi, New Delhi, Delhi, 110025

Website: www.ixigo.com

Sir help me my booking on 2 july 2019 from meerut to allahbad junction is cancelled due to timeout after completing payment... Due to which ticket is cancelled and amount was deducted from my account
Trip id - ixitr[protected]
Payment id -3ln262050hu8yclvgz
Today its 9july and last date of refund is 7 july even they are not responsing my mails.. Thousands of customers facing this problem by this company they even complain on playstore to remove this app... Plz resolve my isse they are doing fraud with customers... Or advice me to sue against them.. I am lawyer in high court of delhi.. For how much amount i can sue on them because they are doing auch things with thousands of customers...

Aug 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Ayaz,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id has been initiated and shall reflect into your bank account by now. request you to please check your statement once.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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A

Ayaz1932

from Mumbai, Maharashtra

Jul 10, 2019

No answere yet...not responding to emails and complaint ...its 8th day after deduction of money not refund my amount ...its totally fraud

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Dear ixigo team,

today i was doing bus ticket booking from ahmedabad to pune by considering that ixigo is a good platform for bookings as i had good experiences in train ticket bookings.

But after payment done there was no any notification by you & money deducted from my account.
even, i’ve checked history on app also but there is nothing there.
what’s the problem? please revert back immediately.

Aug 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Ixigo Customer Care's response Hi Avinash,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can share details over e-mail at [protected]@ixigo.com.

Regards,
Team ixigo!

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B

bambam1981

from Kota, Rajasthan

Jul 10, 2019

Sir,
I have not received refund in concern bank account against Trp Id :-IXITR[protected].

You are requested kindly resolved the issue for the same.

Thanks
Ravi

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Address: Ghaziabad, Uttar Pradesh

Hello team, i am kankan tried to book ticket through ixigo app. Interestingly on the payment tab i choose bhim upi which let me to approve payment wich 3 min wait time. Once i returned back to ixigo app to continue with the booking after payment the app restarted itself with no details left for me. There is a bank payment reference no. Not sure if i can share the same here. Please help to get the money back asap
Thanks

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Komal,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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C

cotharam

from Mumbai, Maharashtra

Jul 8, 2019

Ticket book Hua nahi payment Kat ho gaya

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Hi
I was booking tickets from delhi to kanpur for 22nd october using upi payment mode on ixigo app... Using my mobile number [protected] and irctc i’d kbhatia123

The money (6290) was deducted from my upi app and the ixigo website took me back to the passenger list page.. I checked on irctc website and ixigo too there is no mention of this transaction in successfull or failed?

I did book tickets again for to and fro from new delhi to kanpur however money has been deducted thrice... I need my 6290 back... I spoke to irctc they say i need to talk to ixigo however there is no customer service for ixigo... Pls help me

Below is the message showing on my bank site

Upi-le travenues [protected]@axisbank-utib[protected]-le travenues techn

Regards
Vineet
[protected]

Aug 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Vineet,

Greetings from ixigo!

We tried to reach you but were not able to connect. Please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. Please share the details with us at [protected]@ixigo.com.

We will be waiting for your response.

Regards,
Team ixigo!

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B

Bharathdj

from Mumbai, Maharashtra

Jul 8, 2019

Dear sir/Mam
I have booked my tickets in ixigo via google-pay (upi) and my money was deducted from my bank account amd tickeck is neither confirmed nor failed so kindly solve my problem as soon as possible...
Upi id:[protected]
To:- Le Travenues Technology pvt lmtd
[protected]@axisbank

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Address: 560057

Hi,

I have tried train ticket booking through ixigo app, where i got the payment and transaction are all done. But post the authentication by irctc due to some internet issue i unable to complete that authenticate process. Hence still it is booking has not been confirmed. The booking is pending: sbc - tpj train number: 16232 - mailaduturai exp,. Trip id: ixitr[protected]. Payment id: 3oa7wy83xeg0vbbnsh. Help me to get the booking confirmation.

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Apologies! We wish to inform you that your booking could not be confirmed as the transaction failed. The refund has already been initiated and will reflect in in your Bank Account in 5-7 working days.

For any other assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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S

streat walker

from Mumbai, Maharashtra

Jul 8, 2019

I am trying to book my ticket from ranchi yo anand vihar all the process is received by ixigo my money deducted during transaction but I have not get any massage or further information related to my booking 2309 rupees amount is deducted and not ur server is slow but u have not provided any information regarding my booking

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Address: Bellary, Karnataka, 583101

On 04th may 2019 at 08:11 am, i tried to book train ticket from ballari to secunderabad through ixigo train app and gone for upi paytm payment. After my account got debited with an amount of rs.549.88 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.

These don’t have a customer care service also. Please help me..

And refund my ammount

Aug 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

Ixigo Customer Care's response Hi Mahesh,

Greetings from ixigo!

We could not trace your booking from the details provided. We would appreciate it if you could share the booking details with us over e-mail: [protected]@ixigo.com. We will look into it and resolve this at the earliest.

Looking forward to your response.

Regards,
Team ixigo!

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H

Hariprasad Dandime

from Delhi, Delhi

Jul 8, 2019

Today I paid the train ticket amount 570 rupees from phone Pay account. And I didn't get the ticket but the amount is deducted from my account. Please refund my money as early as possible. Or send me the phone number where I can contact to ixigo. My contact number is [protected].

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M

Manthan Naik

from Surat, Gujarat

Jul 8, 2019

I have got my refund back for my booking
I have booked from surat to mumbai

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R

Renu Mani

from Cuddalore, Tamil Nadu

Jul 8, 2019

28.06.19 kovilpatti to Chennai train booking.. Booking is cencelled but I don't have payment in my account.. How many days in payment retun

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Address: Bhiwadi, Alwar, Rajasthan, 301019

I have booked train ticket from ixigo apps as on 23.06.19 and cancelled this ticket same day and another ticket booked in same day in another train. Refund of cancelled ticket amount rs.1080/- not refunded till 05.07.19 where as during the cancellation process, your refund amount to be credited within 04 to 05 days in concern bank. After waiting of 10 days i talk with ixigo helpline for the same, she (Tara) is saying your refund has been processed by our end, contact to concern bank, when i contacted with bank, bank told me that bank not received any amount rs.1080/- between 23.06.19 to 05.07.19 behalf of your account where as ixigo apps is showing refund status is success and irctc is not showing refund status success.

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jul 05, 2019

Updated by bambam1981 My ixigo Trp ID is IXITR[protected].

Verified Support

Jul 06, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We could not trace your booking from the details provided. We would appreciate it if you could share the booking details with us over e-mail: [protected]@ixigo.com. We will look into it and resolve this at the earliest.

Looking forward to your response.

Regards,
Team ixigo!

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I have booked a ticket on 12 jun 2019
Payment id is 3asr4x92b92v1zy4j9
Order id ixitr[protected]. Booked on brd to nizamuddin
Why not refund in my money
Second id ixitr[protected]i have booked on ticket bhandara road to nizamudin on 02 jun 2019 payment is deducted rs 1629
But. Ticket is not booked is payment not refund why not refund in my money

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Roshan,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id has been initiated and shall reflect into your bank account by now as per bank refund policies.

Refund details are already been shared over e-mail; roshans*****[protected]@gmail.com.

Feel free to write in if you need any other assistance!.

Regards,
Team ixigo!

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I cancelled my waiting list train ticket using ixigo app. The ticket was booked using the same app. I have received refund amount on my first ticket but did not receive refund for my return ticket which was cancelled very immediate after first.
Ixigo does not have customer care number, they have so called help centre where i tried to chat several time but no response from them. Now i dont know how i can contact them they even not specified any transaction number so my bank is unable to help me without transaction number

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Bhushan,

Greetings from ixigo!

Please be informed refund against the PNR [protected] has already been initiated and shall reflect into your bank account within the stipulated time as per bank refund policies.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Hi,

My IRCTC tickets got cancelled due to monsoon. I had booked 4 tickets on different days starting from Monday, 1st Jul 2019 to Thursday, 4th Jul 2019.

The agent - ixigo trains is not refunding the agent charges of ₹ 15/- per ticket. Now, when IRCTC refunds the full ticket amount why is IXIGO not refunding agent charges.

Kindly address.

Thanks,
Ammar.

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

Ixigo Customer Care's response Hi Ammar,

Greetings from ixigo!

We wish to inform you that Agent charges levied are Non-Refundable in nature as they are charged towards the expense incurred in the booking process.

Thus, in case of train cancellation as well entire ticket amount is refunded but not the Agent charges.

We seek your kind understanding in this case.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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Arounf 11:20am today .. i was trying to book the tatkal ticket on your app but the payment deducted of my tatkal ticket amount .. but any imformation about this transaction was not given to me by ixigo whether the ticket is booked or not .. after that i tried lot about to contact the ixigo service centre for this .. but didn't help any thing .please help me because tommorow the train will be if the ticket was booked .. tell me about whether the ticket is booked or not .. and what about my payment which was deducted ... my phone no. is [protected] and the email-id is [protected]@gmail.com.. please tell me faster about this .. as soon as possible
.. and i am sending photos of my transaction receipt of payment to u for ticket

Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

Ixigo Customer Care's response Hi Gaurav,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the failed transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!

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I made a payment in ixigo for a train ticket through googlepay... Payment is successful but in ixigo app it shows nothing it doesn't provide trip id or anything about my payment & ticket
Plz provide me any information about this
I need a quick response from you because i need to book a ticket and the waiting list is increasing now... Tell me that the ticket booked or not

Ixigo customer support has been notified about the posted complaint.

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K

Kapilrawat11

from Noida, Uttar Pradesh

Jul 2, 2019

Sir
On 1 july i book a train ticket. The train ticket is not book but the amount is debited. I pay from paytm upi. The upi refer no is[protected]. Paytm say the amount is credited to axis bank ltd. I want my amount back because the train ticket is not booked.
Please solve my problem. ASAP

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S

Seshan Pv

from Mumbai, Maharashtra

Jul 4, 2019

Hi, I booked train ticket from Trishur to Chennai central railway station to travel on 9-July-2019. But after payment, money debited from my bank account but booking is shown as pending for few hours now. Please either confirm and send me my ticket or refund the amount.

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R

Ritwik Mahapatra

from Delhi, Delhi

Jul 4, 2019

Hi,

I paid Rs 3610 by UPI towards train ticket booking on 4th July at around 9:53 AM. Money has been debited but the ticket has not been booked. Could you please process refund ASAP.

Thanks,
Ritwik

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 93

my train cancelled refund is not return in my bank account

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didn't receive my refund

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booking i'd 19184940, pnr ldlzhf booked with zero cancellation fee. but not showing on ticket

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ticket auto cancelled

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money deducted twice for one ticket booking

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payment done but flight not booked

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I didn't get trip id and ticket anything

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upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund

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not refunding my amount yet... deduct on 2 nd july

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bus ticket booking/I am complaining about my deduction without booking happen

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money deducted from my bank account not credited back for failed booking

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help needed

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payment id 3oa7wy83xeg0vbbnsh

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money didn't refund

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refund not credited in bank account from 23. june-19 to 05.07.2019.

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not refund in my money

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refund not received on train ticket cancellation

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agent charges

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train tatkal ticket is not booked but payment deducted of tatkal ticket

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payment successful but in ixigo it shows nothing

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