Ixigo Complaints & Reviews

Hi,

My IRCTC tickets got cancelled due to monsoon. I had booked 4 tickets on different days starting from Monday, 1st Jul 2019 to Thursday, 4th Jul 2019.

The agent - ixigo trains is not refunding the agent charges of ₹ 15/- per ticket. Now, when IRCTC refunds the full ticket amount why is IXIGO not refunding agent charges.

Kindly address.

Thanks,
Ammar.

Arounf 11:20am today .. i was trying to book the tatkal ticket on your app but the payment deducted of my tatkal ticket amount .. but any imformation about this transaction was not given to me by ixigo whether the ticket is booked or not .. after that i tried lot about to contact the ixigo service centre for this .. but didn't help any thing .please help me because tommorow the train will be if the ticket was booked .. tell me about whether the ticket is booked or not .. and what about my payment which was deducted ... my phone no. is [protected] and the email-id is [protected]@gmail.com.. please tell me faster about this .. as soon as possible
.. and i am sending photos of my transaction receipt of payment to u for ticket

I made a payment in ixigo for a train ticket through googlepay... Payment is successful but in ixigo app it shows nothing it doesn't provide trip id or anything about my payment & ticket
Plz provide me any information about this
I need a quick response from you because i need to book a ticket and the waiting list is increasing now... Tell me that the ticket booked or not

Hey this to inform u dat jst few minutes before i booked three ticket through the ixigo wid the details name - sarthak kumar and email - [protected]@gmail.com the amount was deducted from my account but the booking is not done yet neither i've received any travel i'd or anything
... Kindly help me out asap to refund my money. I am attaching the screenshot of amount deducted from my bank account
Kindly contact me on [protected] asap.

I tried to book train ticket on 4th may 2019 through ixigo portal with upi payment which fail first time. Subsequently i tried and payment was through but nither booking happen nor notification of failure got.
I wrote many times to ixigo and icici management about the same. Ixigo managemnet has given in writen that they had received payment and my bank has confirm from ixigo bank (Axis bank) that they got money and credited to ixigo.
Upi transaction id[protected]. Self has asked many times to ixigo to provide bank statement of that date which was not given.
Ixigo has taken money and neither responding nor refunding.

My train ticket booking are failed but refund is not back so please solve my problem. Photos added for details.

1st ticket order Id- IXITR[protected]
and payment Id-3ENTA7A95A4AXJ93M4

AND

2nd ticket order Id- IXITR[protected]
And payment Id- 3DCPS156JLP66J60WP

This is my two failed ticket details so please my money back in my bank account.. thank you

I booked a flight ticket from bengaluru to lucknow on 3rd june 2019 in the name of vaishnavi singh rana for 1st july 2019. But due to some reasons i had to cancel my ticket within half an hour. Booking id:[protected] flight: indigo 449 pnr: sk964n. After few days i got a refund of inr 990. When i had a word with indigo over the mail, they told me that they have refunded the amount of inr 4261 to the agency account used for making the reservation and that i have to contact the travel agency to claim the amount. I did the same and ixigo told me that they will refund rest of the amount within 5-7 working days. But now they are not responding to my mails. I have attached screenshots of both the mails. One from indigo and the other from ixigo in which they said they will refund the rest of the amount. My email address is [protected]@gmail.com and my contact number is +91 [protected]
Kindly resolve my issue asap.
Thanks.

On 20th june 2019 at 6 pm while booking train for 2 persons from srikakulam to secunderabad faluknama express worth 893.73 failed to book two times yet now i didnt recieved my money
They told that within 5 working days i would recieve money but they didnt refunded me and they dont have proper customer care number. And my booking id 's are

Ixtr[protected] and
Ixtr[protected]

893.73 +892.73 =1786.46 of total amount i should recieve.
They are cheating people without providing proper number or mail to contact them.

Please solve my issue and mke them to redund my amount

I booked a ticket through ixigo my booking failed but amount was deducted on complaining 3-4 times, they are saying check with your bank though they haven't provided me any reference number also and just like they do to their other customers they are asking me to wait.It was an upi payment still it has been more than 36 hours and my refund has been reflected in my account everytime they call and say refund has been initiated but they are liars they haven't even shared the RRN number as promised

I cancelled train tickets on diiferent different day for 4 passangers with same PNR-PNR: [protected]
Booking ID: IXITR[protected], 2 was cancelled on 19th and received the refund but 2 were cancelled on 27th and received the msg from IRCTC as well confirming tickets are cancelled, since then I am struggling to get my refund as I had to book tickets and because of this I couldn't.
I have been continuously following up on email but every time I am getting a reply that they have refunded on 19th, then what about the tickets cancelled on 27th? After continuous follow ups and warning I received a call from personal number of a representative assuring I will get my refund within 7-10 and same confirmation I received on email from IXIGO, I am following on the same since days but every time they are replying that amount has been refunded on 19th.
Its really frustrating! I don't want to tweet but now I feel I am bound to

I had made a flight booking on 20th may and the payment was made but the ticket wasnt booked, i did send a email to concerned but didnt get a response.
The tickets were
Blr 12:20 - cok 13:10 (4th july) _ airasia india i51124
And
Cok 7:10 - blr 8:15 (9th july)_ airasia india i51452
Name: lamya saleem
Booked email through - [protected]@gmail.com
Mobile number : [protected].

My order id IXITR[protected]
And my amount is 347.78

My order id IXITR[protected]
My amount is 347.78

My booking is failed and my money debited but my booking failed so that my booking is two times failed but my money not refund so that this booking date 12/06/2019 so that my fund refund my account / my upi account my ticket Lucknow to Bareilly train no 14205.

I have booked a ticket from mumbai CST to nagpur of 1 april 2019 which i cancelled and yet i haven't got the refund of it. Its being 2 month and yet i haven't got the refund of my journey.Another journey of 8 august 2018 from CSt to Nagpur, i have not got refund of this journey too.Its my humble request to pleasse look after my complaint and issue me the refund amount of my journey

Hi I am Shravana
On 20-06-19 i booked ticket from kamakhya train station to Murkongselek i proceeded to the payment but after my money deducted from my account i didn't receive any ticket ixigo app redirected me to its home screen please provide me refund you are not even concern regarding your customers problem was it my fault that i trusted your application i have seen many complains of yours plz provide refund

Actually i booked a train ticket from Shmata Vd Katra to Old Delhi in Jammu Mail on (06.06.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money and then I again book another ticket but cancelled it due to some other issues, which is also considered refundable.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund

Sir, i am booking a train online ticket from ixigo whose pnr no is [protected] and due to some my problem i will cancelled it on 12/06/19 before the date of journey that is 13/06/19 the train is from bhubnewsar to nagpur . After cancellation it was more than a week that i am not getting my refund money so please help me the train name is BBS LTT SF EXP

Dear Team,

I made the payment for a ticket from Hyderabad to Mumbai in the name of Tarun Karanam. The time of booking was 11:20am 19th June 2019.

My HDFC account XXXX1323 was debited for the booking amount of Rs 2487 (attached). However was not redirected to the page where the ticket is generated and neither have I received a confirmation email/ticket.

Kindly confirm in this case is a refund made and by when.

I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and but in phonepe statement its showing "transaction with payuglobal successful". Debited amount - 250.69 transaction id- C1906191043529124352650. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 250.69 asap.
Ixigo account email : [protected]@gmail.com

On 10.6.19, i booked two tickets from chennai to erode in trivandrum express(12695). Because of personal cause I cancelled it with in an hour.

Nearly 1week passed
But still I didn't get my refund and also didn't get the refund date even
As per the rule the refund should be provided within 5 working days

Still I ddnt get

I need my refund as soon as possible

Otherwise I have to make a complaint in consumer court about this issue

Hey I want to inform you that I have booked a ticket from ixigo
Dhanbad junction to New Delhi junction on 2 June from poorva express
And for any personal reason my trip was cancelled and I have cancelled the ticket and I have not get my cancelled money .
Whenever I tried to contact them they telling that there was a problem in auto refund money and they are telling this reason for more than 2 weeks