Ixigo Complaints & Reviews

I have cancelled my trian tickets on 8 may still i have not received my money please do the needful as soon as possible i called up irtic they said contact ixigo its been past so many day still not got my refund please look after my case why its taking so many days they said ur money will come back on 15 of may now today it being 22 of may still not received

I have paid Rs. 290 for two tickets, i got refund only Rs. 150. May I know the reason.
And another thing, I received a reply as it was a clerk charges. But the ticket was cancelled from your end, then why did u take those charges, that is not a customer fault then why did u giving this kind of solution. This is not acceptable one.
May I know what kind of clerk charges it is?

I recently had tried to book train ticket from ckp to ndls through ixigo train app and gone for upi bhim payment. After my account got debited with an amount of rs.5290, ticket not booked and transaction failed after some time but my amount deducted from my bank account. But my refund amount not yet received. Reqst check and refund immediately. Pse check my transaction id in attachment file...

R/sir
I was trying to ticket from ckp to ndls through bhim upi payment gateway on 24/04/2019, ticket not booked and transaction failed after some time but my amount deducted from bank account (Indian bank). I am still waiting my refund amount not yet received so far. Reqst check and refund immediately. Please check my transaction id in attachment file...

I book train tkt from ixigo trains app from chennai to madurai pandian express. Travel date 30.4.2019. Pnr[protected]. Ixitr[protected]. After chart preparation ticket status is wl. I received mail from irctc refund amt will be refunded automatically from ur agent. But still now it was not refunded. Also i received a call from ixigo like your tkt not confirmed amt willbe refunded.

Sir. I lost my pnr no. Pls trace my details and send pnr number for the following tickets.
1. Shajahan netravathi exp mumbai to kayankulam on 23/05/2019
2. Shajahan netravathi exp kayankulam to mumbai 2/6/2019
3. Shajahan and jibina shajahan netravathi exp mumbai to kayankulam 3/6/2019
Thanks and regards
Shajahan
[protected] email [protected]@eim. Ae

I booked 2 tickets on 5th of may from delhi to bareilly (Avadh assam express) with pnr no. [protected] for the date 7th of may but my ticket was in waiting list. So i read on the websites that i could not travel with a wait listed tickets and if the ticket would be in waiting list after the chart prepared then i will be refund automatically. Its been more than a week. I still did not receive my refund.

Kindly look into the concern.

Dear sir

The following tickets were cancelled on 22 and 23 apr 2019. It is almost 20 days passed, still not got refund.

I mailed several times to your helpdesk but no response.

Kindly update me on the status

1. Your train booking for asha anit, arpitha anit, janardhanan pill, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.2495 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆refund status pl

2. Your train booking for janardhanan pill, asha anit, arpitha anit, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.6610 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆refund status pl

3. Your train booking for janardhanan pill, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.1840 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

👆👆 refund status pl

Sir i cancelled train ticket for mumbai dadar to tirunelveli exp date 01 jan 2019
Booking id: ixitr[protected]
Pnr. : [protected].
That ticket was cancelled one week over that refund amount 1640 is not credit my bank account but your app say credit success. One week is over money is not refund. I am also ask the bank officer. Officer also told money is not refund your account.
So kindly refund my money in the bank account.

Dear sir tickets is not booked and payment is debit from my bank account.

My id. Im8979
Booking date. 12/5/2019
Book by. Ixigo
Payment by. Phone pe (App)
Booking id.. Uhgtsj0ovyjasfbb
Booking id.. P1905121857137609945701
Amt.917.45

My mobile. [protected]
Pls refund my amt.

Sir I cancelled train ticket for mumbai dadar to tirunelveli exp date 01 jan 2019 booking id.lXlTR[protected].That refund amount 1640 is not credit my account but your app tell credit in 5 days. 5 days over but the money is not credit so kindly transfer the money in my bank account. Sometimes your app tell money is transfer successful but the money is not credit my account

18 april cancil train ticket pnr no [protected] but not refund my money in account many time send email not satisfy trip id IXITR[protected]) irctc refund amount 19 april to ixigo but ixigo not refund my amount in account long tme waiting ixigo not response please refund my money in account my refund amount 2110 refund me fast please refund my money in account

I Have booked a train ticket on 13th Apr 2019 time 08.21PM.
The transaction was failed my money deducted.I approached through Email they checked and replied we haven't charged the amount please check with bank. I called to ICICI customer care they said money credited to IXIGO bank account number xxxx1465. again i approached ICICI through email they confirmed with reference to my email they informed that my transaction money of Rs.1270.49 is successfully credited to the beneficiary(IXIGO) account vide RRN no[protected]. ICICI team suggested to check with the beneficiary(IXIGO).
I tired to ask again and again. Please help me on this.

Regards,
Swaroop,
[protected].

Sir i have cancelled my train ticket through ixigo app from howrah to mumbai pnr no. [protected] order id of cancelled ticket is ixitr[protected]. Refund initiated on 19 apr 19 for rs 3620/- but my refund amount for rs 3620/- not refunded till date. You are requested to take action against my complaint as soon as please and return my money at my account.

I have booked two tickets through net banking (Trip id:ixitr[protected] & ixitr[protected]) on 15th march 2019 & cancelled the same on 25th april 2019. But as on till date i have not received the refund amount in my account. I have already sent a email to ixigo but didn't received any reply. So hereby request you to look into this matter urgently & do the needful the refund my money.

Regards,
Shanil babu. A. V
Mob # [protected]

18 april cancil train ticket pnr no [protected] but not refund my money in account many time send email but not satisfy long time wait refund my money fast in my account ixigo app trip id ID: IXITR[protected]) many time send email not responding ixigo aap not helpline number no reply please my amount refund fast irctc refund amount 19 april to ixigo but ixigo not refund my money

Hi,

I booked a flight with trip id:[protected] which was not confirmed and yatra gave me refund for that. But ₹1000 ixigo money which was redeemed is still not refunded to me. Please have a look and resolve this issue and refund my money. Its already 10 days and i haven't got any reply from your side. Now its high time and i need my money back. There is no call support for the customer and on email we get only auto generated reply.

Regards,
Rajneesh gupta
[protected]

I booked train tickets on 5th may from ixigo app and the amount got deducted twice and there was no ticket reserved. U people told me to put a mail on your mail id and u would rply me within 24hrs but there is no rply from your end. Please refund my amount. This is not the way you deal with customers.
Kindly check into it the transaction details are attached.
Upi transaction id :[protected],[protected]

I had two failed transactions. Both are being mentioned below. Please do the needful as early as possible.
1. Payment id: 2ppw613jgbswfwczdi
Order id: ixitr[protected]
Train: 16526 kanyakumari exp
Destination: sbc-tvc
Payment was made on 29/04/2019 at 8:55 pm
Payment through google pay.

2. Payment id: 2nu3xowqbo4xxgh805
Order id: ixitr[protected]
Train: 16315 kochuveli exp
Destination: sbc-tvcl
Payment was made on 25/04/2019 at 3:19 pm
Payment through google pay.

I booked 2 tickets through ixigo app from jamtara to new delhi on train hwh-anvt yuva express amounting to 3053.54 on 5th may 2019. My email id is [protected]@gmail.com.
The payment was successful as per my upi id but the booking timer was still running when i returned to the app and eventually it failed. Please provide refund for my money asap.