Ixigo Complaints & Reviews

Sir i cancelled train ticket for mumbai dadar to tirunelveli exp date 01 jan 2019
Booking id: ixitr[protected]
Pnr. : [protected].
That ticket was cancelled one week over that refund amount 1640 is not credit my bank account but your app say credit success. One week is over money is not refund. I am also ask the bank officer. Officer also told money is not refund your account.
So kindly refund my money in the bank account.

Jun 14, 2019

Complaint marked as Resolved

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May 14, 2019

Ixigo Customer Care's response Dear Shaik,

Greetings from ixigo!

We apologize for any inconvenience caused. Details on refund has been sent to your email ID at shaika******[protected]@gmail.com

Regards
Team ixigo.

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Website: Ixigo

Dear sir tickets is not booked and payment is debit from my bank account.

My id. Im8979
Booking date. 12/5/2019
Book by. Ixigo
Payment by. Phone pe (App)
Booking id.. Uhgtsj0ovyjasfbb
Booking id.. P1905121857137609945701
Amt.917.45

My mobile. [protected]
Pls refund my amt.

+1 photos

Jun 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Ixigo Customer Care's response Hi Syed,

Greetings from ixigo!

We couldn't find your details. Could you please share the ixigo Booking/trip ID starting from "IXITR" at [protected]@ixigo.com so that we can assist you.
—
Regards,
Team ixigo

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S

Shivam3874

from Delhi, Delhi

May 15, 2019

Sir My amount of 2720 has been deducted thorw upi payment and ticket are not done as it stucks on loading page after payment .. so I reopen the app .. so the payment has been made but the booking process stop in between please raise my concern
Order ID: IXITR[protected]

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C

Chan22

from Mumbai, Maharashtra

May 15, 2019

My train ticket was not booked but payment deducted 1761 Rs
Plz solve the problem

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A

Aviever06

from Nagpur, Maharashtra

May 15, 2019

Order I'd - Ixitr[protected]
Order I'd -ixitr[protected]

Both the booking got failed but money is debited, it's been 7 days still it is not refunded

refund request - Comment #3432991 - Image #0

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Sir I cancelled train ticket for mumbai dadar to tirunelveli exp date 01 jan 2019 booking id.lXlTR[protected].That refund amount 1640 is not credit my account but your app tell credit in 5 days. 5 days over but the money is not credit so kindly transfer the money in my bank account. Sometimes your app tell money is transfer successful but the money is not credit my account

Jun 12, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 11, 2019

Ixigo Customer Care's response Dear Shaik,

Greetings from ixigo!

We apologize for the inconvenience caused. The Trip ID appears to be incorrect. Please share us the PNR number at [protected]@ixigo.com and we will assist you with the refund details.

Regards
Team ixigo.

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Address: deoria up, Deoria, Uttar Pradesh, 274001

18 april cancil train ticket pnr no [protected] but not refund my money in account many time send email not satisfy trip id IXITR[protected]) irctc refund amount 19 april to ixigo but ixigo not refund my amount in account long tme waiting ixigo not response please refund my money in account my refund amount 2110 refund me fast please refund my money in account

May 16, 2019

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Address: 500039

I Have booked a train ticket on 13th Apr 2019 time 08.21PM.
The transaction was failed my money deducted.I approached through Email they checked and replied we haven't charged the amount please check with bank. I called to ICICI customer care they said money credited to IXIGO bank account number xxxx1465. again i approached ICICI through email they confirmed with reference to my email they informed that my transaction money of Rs.1270.49 is successfully credited to the beneficiary(IXIGO) account vide RRN no[protected]. ICICI team suggested to check with the beneficiary(IXIGO).
I tired to ask again and again. Please help me on this.

Regards,
Swaroop,
[protected].

Ixigo customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal

Sir i have cancelled my train ticket through ixigo app from howrah to mumbai pnr no. [protected] order id of cancelled ticket is ixitr[protected]. Refund initiated on 19 apr 19 for rs 3620/- but my refund amount for rs 3620/- not refunded till date. You are requested to take action against my complaint as soon as please and return my money at my account.

Jun 13, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Ixigo Customer Care's response Dear Raje,

Greetings from ixigo!

We see that refund has already been processed from our end. If it is not reflecting in your account, we request you to share the bank statement from 13 March till date at [protected]@ixigo.com so that we can assist you.

Regards
Team ixigo.

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A

Achookre

from Delhi, Delhi

May 11, 2019

This is my statement from 13 Mar to till date

train ticket cancellation refund - Comment #3430308 - Image #0

train ticket cancellation refund - Comment #3430308 - Image #1

train ticket cancellation refund - Comment #3430308 - Image #2

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Address: 400706

I have booked two tickets through net banking (Trip id:ixitr[protected] & ixitr[protected]) on 15th march 2019 & cancelled the same on 25th april 2019. But as on till date i have not received the refund amount in my account. I have already sent a email to ixigo but didn't received any reply. So hereby request you to look into this matter urgently & do the needful the refund my money.

Regards,
Shanil babu. A. V
Mob # [protected]

Jun 11, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Ixigo Customer Care's response Dear Shanil,

Greetings from ixigo!

We regret that due to some technical issue the refund was not settled on the payment gateway inspite being initiated. We have processed the refund again today and it will show in your account on or before 5-7 working days.

For any additional query or assistance, you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

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Address: Anuj singh deoria uttarpradesh, Deoria, Uttar Pradesh, 274001

18 april cancil train ticket pnr no [protected] but not refund my money in account many time send email but not satisfy long time wait refund my money fast in my account ixigo app trip id ID: IXITR[protected]) many time send email not responding ixigo aap not helpline number no reply please my amount refund fast irctc refund amount 19 april to ixigo but ixigo not refund my money

May 16, 2019

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Hi,

I booked a flight with trip id:[protected] which was not confirmed and yatra gave me refund for that. But ₹1000 ixigo money which was redeemed is still not refunded to me. Please have a look and resolve this issue and refund my money. Its already 10 days and i haven't got any reply from your side. Now its high time and i need my money back. There is no call support for the customer and on email we get only auto generated reply.

Regards,
Rajneesh gupta
[protected]

+2 photos

Jun 10, 2019

Complaint marked as Resolved

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May 10, 2019

Ixigo Customer Care's response Dear Rajneesh,

Greetings from ixigo!

We regret for any inconvenience caused. The 1000 ixigo money have been credited to your ixigo wallet.

Regards
Team ixigo.

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Address: 831004

I booked train tickets on 5th may from ixigo app and the amount got deducted twice and there was no ticket reserved. U people told me to put a mail on your mail id and u would rply me within 24hrs but there is no rply from your end. Please refund my amount. This is not the way you deal with customers.
Kindly check into it the transaction details are attached.
Upi transaction id :[protected],[protected]

+1 photos

Jun 7, 2019

Complaint marked as Resolved

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May 07, 2019

Ixigo Customer Care's response Dear Jeet,

Greetings from ixigo!

We regret for the inconvenience caused. We could not find the failed booking with the given transactions. Please provide us the failed booking ID starting with ''IXITR'' or your phone number and email ID provided at the time of booking so that we can assist you.

Please share the same at [protected]@ixigo.com and we will get back to you with the details.

Regards
Team ixigo.

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H

hiren@12345

from Indore, Madhya Pradesh

May 8, 2019

THe wrost service
ixigo service spoil my whole business trip
so please refund me i have more than 900 to refund there one comapny employe call me and get some details from me and he told me to revert back within 24 hrs but no reply yet please call me on my number [protected]

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Address: Thiruvananthapuram, Kerala

I had two failed transactions. Both are being mentioned below. Please do the needful as early as possible.
1. Payment id: 2ppw613jgbswfwczdi
Order id: ixitr[protected]
Train: 16526 kanyakumari exp
Destination: sbc-tvc
Payment was made on 29/04/2019 at 8:55 pm
Payment through google pay.

2. Payment id: 2nu3xowqbo4xxgh805
Order id: ixitr[protected]
Train: 16315 kochuveli exp
Destination: sbc-tvcl
Payment was made on 25/04/2019 at 3:19 pm
Payment through google pay.

+2 photos

Jun 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ixigo Customer Care's response Dear Arjun,

Greetings from ixigo!

As per our telephonic conversation, we have sent you the details to your email ID- arj******[protected]@gmail.com

Regards
Team ixigo.

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[email protected]

from Mumbai, Maharashtra

May 8, 2019

I recently had Tried to book train 2/05/2019 ticket from Rajdhani express Delhi- Bangalore ixigo train aap and gone for debited card. After my account got debit of 13, 756 it doesn’t redirect me to the ixigo payment page and I didn’t receive any other confirmation regarding this.these don’t have a customer care service also. Please help me ...

amount debited but ticket not booked - Comment #3427274 - Image #0

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S

Soumik Adhikary

from Nashik, Maharashtra

May 8, 2019

Hii ixigo it's been over 24 hours I have cancelled the train ticket and still now the amount of RS 1900 has not been refunded into my account. My one was [protected]
Phone number [protected]
Email: [protected]@gmail.com
Pls help

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I booked 2 tickets through ixigo app from jamtara to new delhi on train hwh-anvt yuva express amounting to 3053.54 on 5th may 2019. My email id is [protected]@gmail.com.
The payment was successful as per my upi id but the booking timer was still running when i returned to the app and eventually it failed. Please provide refund for my money asap.

+1 photos

Jun 11, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ixigo Customer Care's response Hi Justin,

Greetings from ixigo!

As per our phone call your query was resolved.

For more information or assistance you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

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I have booked a ticket on 14 april 2019, at 04:32 pm and transaction has been failed and money has been debited from the account and i got the message that it will refund within 5 days. Now it has been more than 15 days and i have not received it yet. Please refund money to my account and i will not use this app again for ticket bookings. Thank you. My order id is ixitr[protected].

+1 photos

Jun 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 06, 2019

Ixigo Customer Care's response Dear Archana,

Greetings from ixigo!

We have already processed the refund for this failed booking. The details of the refund has been sent to your email ID at ar********[protected]@gmail.com.

You can write to us at [protected]@ixigo.com for any query or assistance.

Regards
Team ixigo.

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Pankaj @kumar

from Mumbai, Maharashtra

May 8, 2019

IXITR[protected] and second one is IXITR[protected] this two teckets booking failed when we e tickets booking by own my mob and debited two times Rs 4146.22 from my A/C...total amounts is Rs 8292.44...pls refund my money in my a/c as soon as possible

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A

Arpita Rawat

from Indore, Madhya Pradesh

May 8, 2019

Hey sir i m booking my ticket for mathura from indore but some technical issue it not get completed i lost my money. I booked my tickets two time but same thing again happens.. I want my all 760 rupees.. As soon as possible.. Plzzz
Thnku

refund not received order id ixitr94214280047 - Comment #3427820 - Image #0

refund not received order id ixitr94214280047 - Comment #3427820 - Image #1

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P

Pathan Omran Khan

from Delhi, Delhi

May 9, 2019

Hi Team,

i tried to book ticket and it was not successful. i have call to customer care# [protected] they have deducted from my account Rs. 25000, request you to please refund it.
Even i can't trust IXIGO.

Regards
P Omran Khan
[protected]

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S

Shaik Mohiddin Chisty Khaja

from Kakinada, Andhra Pradesh

May 9, 2019

I booked tickets in ixigo from 28-4-19, the booking id Booking for your Visakhapatnam (VSKP) - Jeypore (JYP) train with Booking ID: IXITR[protected] told me that in 5 days my money will back to my account but 7 days over my money was not refund, so pleace send my amount to my account.

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Address: Gurgaon, 122001

I had booked a ticket on your app at 25th april but due to some reasons ticket is not booked and amount is deducted from my account. After that i received a sms from your side that refund is processed and it is done with in 72 hours but till now i am not received any money from your side. Kindly don't irritate me and refund my amount.

I assure you that when i find my money i will uninstall your app and never complaint again. Please last time can you help me.

+2 photos

Jun 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 04, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

The refund for the failed booking has already been processed from our end. The information regarding the same has been shared on your email ID no*******[protected]@gmail.com. We request you to check the same.

For any further query or concern, you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

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R

Rckstr Suryafan Kamar

from Mumbai, Maharashtra

May 8, 2019

I book trains and cancelled the tickets .. but stil i dont get any refundable amounts.. the following trip that i cant recieved ..

trp id : IXITR[protected]

Trip id : IXITR[protected]

Trip id : IXITR[protected]

plz solve it

refund not received trip id ixitr9235413377 - Comment #3427319 - Image #0

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S

[email protected]

from Haridwar, Uttarakhand

May 8, 2019

My failed ticket money not refund. you told me your money refund on to 2 may 2019 but my money is not refund. please refund money soon.

refund not received trip id ixitr9235413377 - Comment #3427443 - Image #0

refund not received trip id ixitr9235413377 - Comment #3427443 - Image #1

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I have not received my refund for ticket cancellation from the last 18days. After dropping emails also they are no sign of progress.

There is no option of contacting you people via phone and emails and always getting an automated reply.

This is a very bad experience with ixigo

Please resolve this on high priority.

Order id ixitr[protected]
Order id ixitr[protected]

+2 photos

Jun 4, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 04, 2019

Ixigo Customer Care's response Dear Princi,

Greetings from ixigo!

We understand your concern. We regret that our automatic refund process did not worked here due to technical issue due to which refund was failed on the payment gateway. We have initiated the refund again. You should be able to see it in your bank account on or before 5-7 working days.

For any inquiry or concern, you can write to us at [protected]@ixigo.com and we will reply within 24 hours.

Regards
Team ixigo.

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Address: c-325 shalimar garden extn-2 sahibabad ghaziabad , uttar pradesh, 201005

I didn’t got my ticket refund. My booking failed on 25/4/2019. My trip id is ixitr[protected]. I booked ticket from ljn - aljn. Train no.12003 swarn shatabdi, journey date 29/4/19. Please help me on this issue and give my ticket refund as soon as possible. Ixigo had informed me that they will give my refund upto 2nd may, but still yet i didnt got my refund. Please resolve this issue as soon as possible

+1 photos

Jun 12, 2019

Complaint marked as Resolved

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May 04, 2019

Ixigo Customer Care's response Dear Sandeepan,

Thank you for contacting ixigo!

We understand your concern. Booking ID IXITR[protected] had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Please write back to us at [protected]@ixigo.com in case of any further assistance.

Happy Travels
Team ixigo

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Address: Gwalior, Madhya Pradesh, 474001

Hello

I booked a train ticket from ixigo app from fatehabad to gwalior for 3/05/19. My amount is deducted from my card is 3504 inr but i didn’t get and booking i’d, train pnr, or transaction i’d.
I mailed them couple of time but there is no reply i got from there side.
I feel like trapped from this site.
There is no customer care number available for any quiry or there is no sales service available.
I request to all of you plz don’t booked any ticket from this site.

Regards

Harsh bhagtani
Email. [protected]@icloud.com
Mob. [protected]

Jun 5, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ixigo Customer Care's response Dear Harsh,

Thank you for contacting ixigo !

We understand your concern. Booking had failed and refund of INR 3504.22 shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement. Same information has also been sent to your email ID at Ha*******[protected]@icloud.com

Please write back to us at [protected]@ixigo.com in case of any further assistance.

Happy Travels
Team ixigo

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Address: Varanasi, Uttar Pradesh, 221005

Hi ixigo
I booked a ticket from bsb to be on 01/05/19, entered the details including irctc username. However, it did not ask irctc password and redirected me to sbi bhim app, rs 1660.41 was deducted but ixigo did not show any transaction at all! No message or mail from ixigo.
The customer reference number is[protected], at 10:53:26am.
Kindly take note on that and refund my money immediately as you claim in using upi gateway.
Look forward to hearing from you.

Dr mugdha singh
Drmugdha. [protected]@gmail.com

Jun 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 02, 2019

Ixigo Customer Care's response Dear Dr Mugdh,

Greetings from ixigo !

Please share your contact details at [protected]@ixigo.com so that we can assist you.

Regards
Team ixigo.

May 03, 2019

Updated by Msbhu Contact details
Email - drmugdha.[protected]@gmail.com
Phone -[protected]
Kindly revert with status of my refund.

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M

Msbhu

from Noida, Uttar Pradesh

May 3, 2019

Mail id - drmugdha.[protected]@gmail.com
Ph-[protected]
Kindly revert back and tell me what is the status of my refund.

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Address: New Teachers Colony, Jhabua, Jhabua, Jhabua, Madhya Pradesh, 457661

Payment fraud by ixigo customer service call center by me so I complained in our city syber cell and police control room and my bank also.total 99724 amount widrow in my account by ixigo custmer call center associates in 5 to 7 minits and payment widrow by 8 transection in my account one amazon purchase and 7 more add money in paytm.
So pls kindly note down my complaint and refund my payment please

Jun 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 02, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We apologize for the inconvenience caused. We request you to share your concern and contact number at [protected]@ixigo.com so that we can assist you.

Regards
Team ixigo.

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S

Surender Bhola

from Noida, Uttar Pradesh

May 2, 2019

25april KO tickets cencle Kiya but an tak refund money Nahi Kiya.

payment fraud by ixigo customer service with me - Comment #3422490 - Image #0

payment fraud by ixigo customer service with me - Comment #3422490 - Image #1

payment fraud by ixigo customer service with me - Comment #3422490 - Image #2

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M

MalaKondaiah Gurram

from Coimbatore, Tamil Nadu

May 2, 2019

On april 2nd i booked tickets from Secunderabad Jn (SC) - Nagarsol (NSL) train with Booking ID: IXITR[protected] was not confirmed. But money is deduced from my account .till now i didnt get my refund.i was very dissatisfied by the work of ixigo.contact me immediatly .
my mail id :[protected]@gmail.com

payment fraud by ixigo customer service with me - Comment #3422590 - Image #0

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A

abhi mukul

from Mumbai, Maharashtra

May 2, 2019

I just booked tickets from Howrah to samastipur and I paid via Google pay .my money deducted but I didn't get any tickets.on ixigo it show no transaction but on Google pay it show transaction successful with transaction id and reference number.what to do now???

payment fraud by ixigo customer service with me - Comment #3422598 - Image #0

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Actually i booked a train ticket from tirupur to chennai central in cbe mas express today (21.04.2019) and (22.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund...

Apr 29, 2019

Complaint marked as Resolved

How will u get my refund amount.

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Ixigo Customer Care's response Dear Karthika,

Greetings from ixigo!

We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

Regards
Team ixigo.

Ixigo Complaints & Reviews

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payment fraud by ixigo customer service with me

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not refund my amount

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