Ixigo Complaints & Reviews

Address: Thiruvananthapuram, Kerala, 695005

Hi,

I was trying to book tickets from palani to trivandrum one day before. I had opted googlepay upi mode of payment. It was hung for some time while the payment was done, after few minutes later, money got deducted, but there was no indication regarding the ticket and transcation details in "ixigo" app. So it has not come under either successful or failed transcation history.

How can i get my money refunded?

Thanks and regards
Sreya

Jul 5, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Ixigo Customer Care's response Hi Sreya,

Greetings from ixigo

Please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued.

For any further assistance, please write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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P

Pinky201282

from Mumbai, Maharashtra

May 31, 2019

Sir I booked train ticket with ixigo number IXITR[protected] .Date of journey is 2nd of may from Kathua to Narela but ticket not confirmed.But my refund of ticket not credit back to my account till now.please give me the refund as early as possible.thanks

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Address: Khopoli, 410203

I'm booking tickets through ixigo app yet money deducted from my account but tickets not book from last month 27 I've been since then try to contact customer service but not responce.so pls my money refund to my account. I'm attaching screenshot of the payment proof.
Tickets booking date:27/04/19
Train number :22707 TPTY Double deck
Transactions id

Jun 30, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Ixigo Customer Care's response Dear Vijay,

Greetings from ixigo!

We apologize for the inconvenience caused. We see that the refund is already processed. If you have not yet received it, please send us the updated bank statement from the debit date to till date at [protected]@ixigo.com so that we can send to the finance team for further investigation.

Regards
Team ixigo.

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I booked the train ticket from your app but 2 times i booked it by mistake and the money was transacted to you but the both booking was failed due to some problem...It has been more than 7 days but i still didn't got the refund

1st booking -
transaction id - 2yk5lk7wzk9lu5s7hc
order id- ixitr[protected]
train - 12429, lko ndls ac sf.

2nd booking -
transaction id- 2yk1n8p9py8b0unrtb
order id- ixitr[protected]
train - 12429, lko ndls ac sf

Jul 1, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Ixigo Customer Care's response Dear Avijit,

Greetings from ixigo!

We understand your concern. Refund is already processed. The ARN/tracking numbers for the same is mentioned below. Please ask your bank to check with their central operations to track and settle/reconcile the same with the given ARN number.

Bank ARN number-
[protected]
[protected]

Please write back to us at [protected]@ixigo.com for more information or assistance.

Regards
Team ixigo

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Address: V.T.C complex Flat no.712/A ,tiranga sq.Behind the sangam cinema ,Nandanwan Nagpur, Nagpur, Maharashtra, 440009

I have booked train ticket in ixigo app for me and my parent from nagpur to hyderabad. And the return train is hyderabad to nagpur. Due personal reasons i cancelled the ticket 1days earlier to train departure date but i not got my refund.. Please refund my money as soon as.

Ticket cancelled date - 19/05/2019
Train cancellation name - 1. Ngp-hyb, dakshin express
Order id-ixitr[protected]

2. Hyb-ngp, nizamuddin express
Order id-ixitr[protected]

Person name-1. Snehal shahane age -38.
2. Prathamesh age-16

Jul 3, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Ixigo Customer Care's response Dear Snehal,

Greetings from ixigo!

The refund has already been processed. The details of the refund has been sent to your email ID at pr******[protected]@gmail.com. For more information or inquiry, please write to us at [protected]@ixigo.com

Regards
Team ixigo

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Address: churu, Churu, Rajasthan, 331001

"Hi Matesh

Your Churu - Vapi train booking could not be confirmed. You can click here to re-book your ticket at no additional cost till 12:02 PM. Post that, refund will be initiated, which should reflect in your account within 5 working days depending on your bank." Date-02.05.2019
this massage show on my mail. but no any responce yet . that is your policy

Booking Id: IXITR[protected]
Train Name: Vivek Express
Date of Journey:[protected]

Jul 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 26, 2019

Ixigo Customer Care's response Dear Matesh,

Thank you for contacting ixigo

We have already processed refund for the booking IXITR[protected]. The information for the same has been sent to you email ID- b****[protected]@gmail.com

Please write back to us at [protected]@ixigo.com for more information or assistance.

Regards
Team ixigo

Verified Support

May 30, 2019

Ixigo Customer Care's response Dear Matesh,

Thank you for contacting ixigo

We have already processed refund for the booking IXITR[protected]. If the refund is still not reflecting, please share your updated bank statement from the debit date to till date at [protected]@ixigo.com so that we can share the same with our financial team for further investigation.

Please write back to us for more information or assistance.

Regards
Team ixigo

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Address: Kannur, Kerala, 670102

Hi
I have booked ticket from thalassery to ernakulam on 14th may which cost rs.960 which was in yhe waiting list .. when the final chart prepared my ticket got cancelled.. and i recieved messgae from ixigo app that they will refund my money by 4, 5 working days.. now it is 10th working day and i didint get my refund back to my account..i have contacted their customer care team everyday till now..they didnt take any further actions to solve my complaint.. please check and take necessary action..

Jul 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Ixigo Customer Care's response Hi Shuhaib,

Greetings from ixigo!

The refund is still in progress. We regret that it is taking more time than we anticipated as the refund is getting reversed from the Payment Gateway. So a manual refund has been initiated. We have already sent you the email about the same to your email ID- sh*******[protected]@gmail.com. For any further assistance please write to us at [protected]@ixigo.com

Regards
Team ixigo

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V

Vish3131

from Mumbai, Maharashtra

May 28, 2019

When I previously booked a ticket...I didn't get any confirmation..but 440 rs was deduced from my account..so I request u to plz refund my money back to my account.

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Hi,

I have booked railway tickets from hubli to bangalore on 25th may 2019. Payment was failed and 913rs got deducted from my bank account. There is no record about the ticket in the application nor i got sms/email from ixigo about payment failure. How will i get the amount back and to whom i must contact. And there is no customer number available. Please help me in reverting back my amount.

Jun 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 26, 2019

Ixigo Customer Care's response Dear Vinuta,

Greetings from ixigo.

We apologize for the inconvenience caused. We are not able to find the booking with the given information. Please share the details in brief at [protected]@ixigo.com and we will be glad to assist you.

Regards
Team ixigo.

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S

Sonu Kumard

from Mumbai, Maharashtra

May 27, 2019

On 21 may, i am booked train ticket first time through ixigo but unfortunately when i am booking train ticket throug ixigo my connection time out.I am requesting to you please refund my money of cancel ticket to my bank account.

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H

hani narkuti

from Tanuku, Andhra Pradesh

May 27, 2019

I didn't get my refund money since 1 month
And you are not clearing this issue I enquired in my bank too they too saying it was not there responsibility

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Address: 17 no chondo mondo line tallygunge, Kolkata, West Bengal, 700026

Meri ticket buk nhi huwi he mere pese kab melenge wapash me apna id pasword bhul gaya tha is liye tiket buk nhi huwi he mera no [protected]. [protected] is ke liye muje kya krna padega mera account no [protected] plzz help me meri gmail. [protected]@gmail.com or kohi jankari chahiye to or bhi me de sakta hu mera naam parbin solanki he me kolkata he hu or ahmedabad se kolkata ki tiket lithi huvi nhi he

Jun 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 26, 2019

Ixigo Customer Care's response Dear Parbin,

Greetings from ixigo!

As per our phone call, we believe that your query has been addressed.

For more information, please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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M

Mukesh28592

from Bengaluru, Karnataka

May 27, 2019

I am booked my trip in hosur to Coimbatore 16 may ...
Cancelled my booking...
No refund money in my account ..
Please refund my money

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Address: 4th bridge Napier town, Jabalpur, Madhya Pradesh

I booked ticket from thivim to thane in konkan kanya exp for 22 july 2019 the amount for the ticket was 1031₹ amount has been deducted from my account as soon i booked the ticket but now it's been few hours and it's still showing booking pending since there's no sign of conformation i have checked it many times.
Please refund my amount as i no longer want this ticket for now.

Jun 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Ixigo Customer Care's response Hi Shivam,

Greetings from ixigo!

We apologize for the inconvenience caused. We see that we have already replied to your query over the email to your email ID at sh******[protected]@gmail.com. We believe that your query has been addressed.

For any further query, please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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I had booked a flight ticket from ranchi to banglaore today. The transaction was done but I got no confirmation of the ticket, henceworth amount deducted from my account. I did emailed on ixigo email id but still not getting any reply whether they will refund or ticket is cofirmed. This ixigo app don't even provide customer care no.for help. Worst experienced ever from this app.
They should take some quick action regarding such problems.
I want my money back or confirmation of my ticket.

Jun 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Ixigo Customer Care's response Dear Mushrrat,

Greetings from ixigo!

We apologize for the inconvenience caused. However we are not able to track this booking. Please share the booking details at [protected]@ixigo.com and we will get back to you.

Regards
Team ixigo

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I booked flight ticket from Nagpur to bangalore using ixigo website. Money got deducted but after that no response. I tried to contact ixigo team but no reponse. infact no customer care number or contact number. I submitted support form and sent emails multiple times but no response.
money deducted 3115
flight tried to book goair
date 18th May 2019

May 24, 2019

Complaint marked as Resolved

Money has been reverted to bank account after 6 days. [For others] if you don't get any ticket related sms or email please don't wait to book another ticket.

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We apologize for any inconvenience caused. As we have checked, we see that we have already replied to you at your email ID sas*****[protected]@gmail.com. We believe that your concern has been addressed.

For any further assistance, you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

May 24, 2019

Updated by Sasikumar7688 Issue resolved. Thanks.
Kindly add customer care number if possible and send any updates in SMS or email for failed transactions. Unnecessarily customer is waiting in confusion. Due to this failed transaction and without any updates I waited for 4 days to re-book ticket. During this waiting period same flight ticket cost has been doubled. I hope you will understand the state of your genuine customers.

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I canceled my ixigo train trip of 20th June 2019. My PNR no was [protected]. When I canceled my trip I only got refund of ₹4330 excluding the agent and service charge fee of ₹130. So I request you to refund me my that money. At the time of booking I did not know that ixigo will charge ₹100 as payment charge. If you do not refund my ₹130 back then i will file a case against ixigo as money doesn’t grow on trees. Please have to word hard to earn such money and you people cannot take our money by fooling us. So refund my my money. Thank You in advance.

Jun 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Ixigo Customer Care's response Dear Akansha,

Greetings from ixigo.

We appreciate your valuable feedback. For all bookings, we charge a minimal service fee apart from the applicable Payment Gateway fee. Gateway fees are the costs charged by organisations for accessing to the networks that handle the financial data processing of on line purchases. On this booking there was service fee of INR 30 and payment gateway charges of INR 100.72. You can avoid paying Payment Gateway fees if you use Bhim UPI for payment.

We do not charge any cancellation fees, however the original service fee and any payment fees paid at the time of booking is non-refundable.

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K

Komaldeep7

from Mumbai, Maharashtra

May 24, 2019

I booked a ticket on 14th may
time - 2.11 pm from borivali to surat amount- 551 and transaction got failed. My money got debited and still dint received my money back. Below attached is the screenshot which mention payment id and order id.
Please refund my payment at soonest.

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Address: 3/442 avas vikas colony yojna -3 jhunsi allahabaf, Allahabad, Uttar Pradesh, 211019

I had booked a ticket having pnr no. [protected] from ghaziabaad to prayagraj on 10/05/2019 but it was communicated that ticket was not confirmed and i will receive my refund amount within 5 days but till date i have not received my refund amount i had called irctc and i was told that irctc had refunded my 610 rupees on 12/05/2019 to ixigo but ixigo has not refunded my money. So it is requested to refund my amount at the earliest.
Nirvikalp pandey. Dated 21/05/2019
Advocate
High court, allahabad
[protected]

Jun 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 22, 2019

Ixigo Customer Care's response Dear Nirvikalp,

Greetings from ixigo!

We apologize for the inconvenience caused. The refund was already processed. We have sent the refund details to your email ID at nir*****[protected]@gmail.com

For any further assistance, please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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K

keshav mandal

from Noida, Uttar Pradesh

May 24, 2019

Dear sir/Mam

I already Cancelled the ticket 01-04-19.. but no refund in my account.. I waiting two month...
PNR NO.[protected]
Train Name . UTTER S KRANTI
Trian no. 12446

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Address: New Delhi, Delhi, 110092

I have book ticket agra to ahamdabad order id is ixitr[protected] payment is failed but amont is debit my account payment thourgh phone pay transation id is phone pay (P 1905211000212736285437 is sucessful
Ixigo payment id (305aout15bqujpp5ha total ammount 1386.47 time is (09.57)
Date 21/05/2019
Name mohit
Pls slove my problam fast i m waiting to my money...

Jun 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 21, 2019

Updated by Mohit S Baghel my email id is [protected]@gmail.com

Verified Support

May 21, 2019

Ixigo Customer Care's response Dear Mohit,

Greetings from ixigo!

We apologize for the inconvenience caused. The refund details has been sent to your email ID at s****[protected]@gmail.com.

For further assistance or information, you can write to us at [protected]@ixigo.com

Regards
Team ixigo.

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J

Jaggyloves

from Delhi, Delhi

May 21, 2019

My PNR [protected]. Train no.16795 from TBM to CUPJ. The total cost of ticket is Rs.198. I cancelled it since it was in waiting list even after the chart is prepared. Ixigo is refunding only Rs.55. Kindly explain. Usually in Irctc I get full refund for this case.

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Address: 800 bhawani peth 1/1 tulsiani estate, Opp Nishat Theater, Pune, Maharashtra, 411002

I have cancelled my trian tickets on 8 may still i have not received my money please do the needful as soon as possible i called up irtic they said contact ixigo its been past so many day still not got my refund please look after my case why its taking so many days they said ur money will come back on 15 of may now today it being 22 of may still not received

Jun 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 21, 2019

Updated by Ravi Ramchandani They not up to thier promise

Verified Support

May 21, 2019

Ixigo Customer Care's response Dear Ravi,

Greetings from ixigo!

We regret for the inconvenience caused. Please share the PNR or the trip ID at [protected]@ixigo.com and we will assist you as soon as possible.

For any further assistance, please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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B

Bakra bhai

from Mumbai, Maharashtra

May 21, 2019

My e ticket was not confirm...
PNR-[protected]

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प

प्रविण गायकवाड

from Mumbai, Maharashtra

May 21, 2019

I booked my ticket from mumbai to Tirupati.. my first transaction got cancelled due to some reason and the amount is debited from my account .. amounting rs 4380... after 5 working days it’s still happened ... please take action as soon as possible ...

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I have paid Rs. 290 for two tickets, i got refund only Rs. 150. May I know the reason.
And another thing, I received a reply as it was a clerk charges. But the ticket was cancelled from your end, then why did u take those charges, that is not a customer fault then why did u giving this kind of solution. This is not acceptable one.
May I know what kind of clerk charges it is?

Ixigo customer support has been notified about the posted complaint.

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S

Satya Rss

from Mumbai, Maharashtra

May 22, 2019

I booked 5 seats VSP to NGP
Now i want cancel 3 tickets in that..! Is it possible?

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I recently had tried to book train ticket from ckp to ndls through ixigo train app and gone for upi bhim payment. After my account got debited with an amount of rs.5290, ticket not booked and transaction failed after some time but my amount deducted from my bank account. But my refund amount not yet received. Reqst check and refund immediately. Pse check my transaction id in attachment file...

Jun 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 17, 2019

Updated by Bikul Kumar I recently had tried to book train ticket from Ckp to Ndls through ixigo train app and gone for upi Bhim payment. After my account got debited with an amount of Rs.5290, ticket not booked and transaction failed after some time but my amount deducted from my bank account. but my refund amount not yet received . Reqst check and refund immediately. pse check my transaction id in attachment file...

Verified Support

May 20, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo.

We apologize for any inconvenience caused. The details against this transaction has been sent to your email ID at bkto******[protected]@gmail.com,

For more information or assistance, write to us at [protected]@ixigo.com

Regards
Team ixigo.

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A

Ankitverma123456789

from Mumbai, Maharashtra

May 21, 2019

Ixigo is so bad for train booking. Everytime it cancels the ticket after booked. A lot of issue with the authenticity and server, sometime captcha isn't provided, sometime the server doesn't support.

No costumer care number,
They don't even respond to costumer

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P

Pʀɩŋcɘ Rʌjpʋt

from Patna, Bihar

May 21, 2019

I'm prince.
I was booked ticket on ixigo on 6th of May but its not completed and my money was deducted and I didn't get my money back. Already 6 days was passed. Pls refund it as soon as possible. I also contact the customer care no but no response was come I can i do so plz refund our money as soon as possible to my account

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R/sir
I was trying to ticket from ckp to ndls through bhim upi payment gateway on 24/04/2019, ticket not booked and transaction failed after some time but my amount deducted from bank account (Indian bank). I am still waiting my refund amount not yet received so far. Reqst check and refund immediately. Please check my transaction id in attachment file...

Jun 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 17, 2019

Updated by Bikul Kumar r/sir
i was trying to ticket from ckp to ndls through bhim upi payment gateway on 24/04/2019, ticket not booked and transaction failed after some time but my amount deducted from bank account (indian bank). i am still waiting my refund amount not yet received so far . reqst check and refund immediately. please check my transaction id in attachment file...

Verified Support

May 20, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo.

We apologize for any inconvenience caused. The details against this transaction has been sent to your email ID at bkto******[protected]@gmail.com,

For more information or assistance, write to us at [protected]@ixigo.com

Regards
Team ixigo.

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S

shekher Lal

from Mumbai, Maharashtra

May 21, 2019

Pnr no [protected].
Manmad to Patliputra
Dated 08.05.19
Tickets had in waiting after charting.

Reply

shekher Lal's reply, May 15, 2019

Refund money not received

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I book train tkt from ixigo trains app from chennai to madurai pandian express. Travel date 30.4.2019. Pnr[protected]. Ixitr[protected]. After chart preparation ticket status is wl. I received mail from irctc refund amt will be refunded automatically from ur agent. But still now it was not refunded. Also i received a call from ixigo like your tkt not confirmed amt willbe refunded.

Jun 16, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

Ixigo Customer Care's response Hi Shunmuga,

Greetings from ixigo!

As per our telephonic conversation, the refund details have been sent to your email ID at sh*******[protected]@gmail.com. Please wait till Monday. For more information please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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R

Rameshsravs

from Chennai, Tamil Nadu

May 16, 2019

I was ramesh cancelled my trip but not get refund this is refer number
2J5S4BK0170DDIKNS

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G

Gourab Behera

from Delhi, Delhi

May 21, 2019

My booking is cancelled but money is deducted from my bank account it’s been 10 days my money is not refunded why it should need to follow up you should refund the money automatically. Kindly and sincerely refund my money asap

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Address: Alappuzha, Kerala, 690502

Sir. I lost my pnr no. Pls trace my details and send pnr number for the following tickets.
1. Shajahan netravathi exp mumbai to kayankulam on 23/05/2019
2. Shajahan netravathi exp kayankulam to mumbai 2/6/2019
3. Shajahan and jibina shajahan netravathi exp mumbai to kayankulam 3/6/2019
Thanks and regards
Shajahan
[protected] email [protected]@eim. Ae

Jun 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Ixigo Customer Care's response Dear Shajahan,

Greetings from ixigo!

We are not able to find any trip with the given details. Please share your ixigo account email ID and phone number at [protected]@ixigo.com and we will assist you at the earliest.

Regards
Team ixigo.

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S

sandiyadency

from Hyderabad, Telangana

May 15, 2019

I have booked train tickets on 30-4-19 from chittoor to Hyderabad in Venkatadri Express but later i cancelled my Tickets but not yet get back my amount... so please try to refund that amount as soon as possible...

Booking ID : IXITR[protected]
PNR : [protected]

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S

Shewtaji

from Delhi, Delhi

May 15, 2019

I have camcelled my flight from indore to guwahti on 30 april PNR no is JEJV2M yet my refund is not recieved.

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D

Darshan Varma

from Mumbai, Maharashtra

May 21, 2019

Sir, While I was booking my train ticket on your app. I want to pay from my BHIM UPI id. While transaction, amount debited but next step not follow. So my ticket not done. Amount debited. Now what I should do? Please help me. This amount is very important for me..
Payment transaction ID[protected]
in [protected]@axisbank

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 95

ticket did not get booked, but cash got deducted

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deducted money not refunded

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did not got refund

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please give my refund.

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booking id: ixitr98509801219 not refunded 725/-

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thalassery to ernakulam train cancellation refund

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payment failure

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meri ticket book nahi wali he

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ticket pending refund

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regarding irregularities in flight ticket confirmation

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money deducted but no response

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refund of cancellation fee

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refund of ticket

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ticket failed money is debit my account

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not my refund money

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issue with refund

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amount not refund

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amount deducted my account but ticket not book

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train ticket amt refund

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pnr number

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