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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 96

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F
Frankie Jayant
from Phagwara, Punjab
Apr 29, 2019
Resolved
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Address: H no 73 w no 12 near Bangali hospital sardulgarh Mansa Punjab India 151507, Mansa, Punjab, 151507

Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
Jun 12, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Apr 29, 2019
Updated by Frankie Jayant Actually i booked a train ticket from Jodhpur to bathinda in janambhomi express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
Verified Support
May 01, 2019
Ixigo Customer Care's response Dear Frankie,

Greetings from ixigo!

We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

Regards
Team ixigo.
View replies
I have booked my train tickets on 22nd April 2019 and the booking was not confirmed but the money was not refundable so please help me out for my money to be refunded
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    J
    Junaid1121
    from Mumbai, Maharashtra
    Apr 27, 2019
    Resolved
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    Resolved

    I booked a sleeper ticket from mangaluru central to kuttippuram but it is not confirmed after the chart preparation.

    It is pqwl, 44 ticket. This is the message that says, this much amount is deducted by ixigo:

    Rs.236.66 debited by ecom txn using your card xx0138 at ixigo on 26apr2019 07:07:58.

    Because of no confirmation of berth, i travelled to the place by general ticket which is taken from mangaluru central railway station. Please do the needful to get my money refunded.
    +1 photos
    May 31, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Apr 28, 2019
    Updated by Junaid1121     Didn't get rs 160.

    Verified Support
    Apr 28, 2019
    Ixigo Customer Care's response     Dear Junaid,

    Greetings from ixigo !

    The refund has been processed by IRCTC on 28 April as per the refund website. It will be processed to your account within 5-7 working days.

    For any further assistance or query you can write to us at [protected]@ixigo.com

    Regards
    Team ixigo.
    View replies
    Anand Vihar TRM (ANVT) - Lucknow Ne (LJN) train with Booking ID: IXITR[protected] was not confirmed. Refund has been not credited in my account

    booked ticket not confirmed. - Comment #3419212 - Image #0
    Reply
    [protected] is my PNR number, I booked two seats which were in waiting list. After the chart have been prepared, my ticket was cancelled. So kindly give refund of my reservation charge as soon as possible.

    booked ticket not confirmed. - Comment #3422452 - Image #0
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      L
      Loknath Rao
      from Bengaluru, Karnataka
      Apr 26, 2019
      Resolved
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      Resolved

      Address: 698 Irwin Road, Mysore, Mysore, Karnataka, 570001

      [protected] i'm booking train ticket from "ixigo trains app" but my ticket was canceled. Still am not getting any refund amount yet
      My booking id is : ixitr[protected].
      I emailed this [protected]@ixigo.com. But nothing will happened.
      But they are sending deferent screen shot. My account passbook
      Screen shot sending with this id but no use...
      +2 photos
      May 28, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Apr 27, 2019
      Ixigo Customer Care's response       Hi Loknath,

      Greetings from ixigo!

      Please note refund against the shared id is already been processed from our end and relevant details are been sent to you over e-mail. Request you to please check your mailbox once.

      For any other assistance please write to us at [protected]@ixigo .com.

      Regards,
      Team ixigo.
      View replies
      Please my balance refund me please

      rs.885.13 not receiving - Comment #3418778 - Image #0
      Reply
      Sr
      Yesterday on 25 Apr 19 I have booked a train ticket from ixigo app but unfortunately at the end it couldn't be booked and the money has been deducted from my account.
      So please you are requested to refund my money back.
      My booking id is- IXITR[protected].

      rs.885.13 not receiving - Comment #3419156 - Image #0
      Reply
      PNR. [protected] Booking id. IXITR[protected] Train name. Sampark Kranti date of journey12.04.2019 but not refund amount
      Reply
      poonamamit's reply, Apr 22, 2019
      Not refund my amount
      I was booking for the train kcg to tata nagar and ticket is still pending and money is deducted from my bank account.
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        J
        Junaid1121
        from Mumbai, Maharashtra
        Apr 25, 2019
        Resolved
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        Resolved

        I didn't get my refund even after unsuccessful booking attempt... This is the message sent from ixigo:

        I booked on 16th april, still no refund even after 25th april 2019.

        Muhammed, sorry! Booking for your kuttippuram (Ktu) - kannur (Can) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 297.94 has been initiated and will be credited to your account within 5 days.
        May 30, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 26, 2019
        Ixigo Customer Care's response         Dear Junaid,

        Thank you for contacting ixigo

        We understand your concern. We have already processed the refund. The details of the refund has been shared on your registered email ID at mu************[protected]@gmail.com

        Please write back to us at [protected]@ixigo.com for any other query.

        Happy Travels
        Team ixigo
        View replies
        My train tickets from Jhansi to Lucknow intercity express
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          J
          jay.kumar
          from Bengaluru, Karnataka
          Apr 25, 2019
          Resolved
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          Resolved

          Ixigo charged my bank account but the transaction failed and ticket was never issued. When i asked them for refund there customer service said that they cannot find the trip by transaction id and didnt issue me a refund. This is fraudery and consumers should be aware.

          Ixigo case :[protected]

          Ixigo transaction id: ixibs[protected]
          +1 photos
          May 28, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Apr 25, 2019
          Updated by jay.kumar           Bank transaction details 23 Apr 2019 [protected]TECHIXIGO [protected] 23 Apr 2019 545.25
          Verified Support
          Apr 26, 2019
          Ixigo Customer Care's response           Dear Jay,

          Thank you for contacting ixigo!

          We understand your concern. We have processed a refund of INR 545.25 on 23 April. This will reflect in your account within 5-7 working days.

          Please write back to us at [protected]@ixigo.com for more information or assistance. 

          Happy Travels
          Team ixigo
          View replies
          Kozhikkode (CLT) - H Nizamuddin (NZM) train with Booking ID: IXITR[protected] could not be confirmed due to payment failure.

          ixigo charged my bank account but never booked the ticket - Comment #3419148 - Image #0
          Reply
          Money deduction 2times but train booking only one time 617rs deduction is wrong... 607is correct. It's my account slip . It's my train trip to Mumbai from Delhi. I am doing booking payment, sbi is wrong plz check it out

          ixigo charged my bank account but never booked the ticket - Comment #3419336 - Image #0
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            B
            Bholu Sorout
            from Gurgaon, Haryana
            Apr 24, 2019
            Resolved
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            Address: Gorota Hodal palwal, Palwal, Haryana, 12345

            Sr mene ixigo se 15 apr ki sam ko 6. 23 pm pr ticket book kr rha tha kisi karanvas peese kt gye lekin ticket nhi ho payi praveen kumar ke name se ticket thi delhi to srinagar 26 apr ke liye mb no. [protected] email [protected]@gmail.com 4126 pese cutt hue sr plzz kya ye pese vapas aa skte hai or aa skte hai to sr pllz mero ko 10 days wait krte krte ho gye lekin a hi tak koi refundable nhi aya or na hi koi msg aya hai
            May 27, 2019
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Apr 26, 2019
            Ixigo Customer Care's response             प्रिय ग्राहक,

            Ixigo से संपर्क करने के लिए धन्यवाद!

            हम आपकी चिंता को समझते हैं। बुकिंग संसाधित नहीं की जा सकी और विफल रही। रिफंड 25 अप्रैल को संसाधित किया गया था और यह 5-7 कार्य दिवसों के भीतर आपके खाते में दिखाई देगा।

            अधिक जानकारी या सहायता के लिए कृपया हमें [protected]@ixigo.com पर लिखें।

            यात्रा की शुभकमानाएं
            टीम ixigo
            View replies
            I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.Already gone 13 days.
            So request you please refund my money as soon as possible..

            not accept ticket - Comment #3414621 - Image #0
            Reply
            supervisor's reply, Apr 24, 2019
            To the author Jyotiprakash Nayak

            The receipt does not show the issuer ID (IXIGO).
            You need to claim the amount from the bank, who issued the payment card and performed the fraudlent transaction.
            If in 10 days the bank refused to process the refund, you can claim the refund via complaining procedore at the Reserve Bank of India.
            If they failed in 10 days, you can submit the calim to the district court only, using the assistance of the lawyer or the legal professional.
            Such service will cost you Rs 8"000 or more.

            sr manager for ICAO / IATA irregulations matters (Asia and Europe)
            Aryan engineers Ltd,
            UK Company Number 10997305
            for request with documents, use electronic address
            aryan @ vivaldi.net
            [remove spaces in address field]
            यह साइट अंग्रेजी भाषा में संचालित है।
            This site is operated in the English language.
            Reply
            Booking id no. IXITR[protected]& booking id no. IXITR[protected] from lalgadh jn. To durgapura to train no 22282 date 29 .03 .19 will not complet by yr app service ..till today date not refund in my bank account. So give responce for my complant. Tnx
            Reply
            supervisor's reply, Apr 24, 2019
            Nobody has a duty to reply (to refund) to

            - anonymous complaint,

            - complaint without the correct addresse,

            - indeffinite complaint,

            - complaint without evidencies (receipt / invoice), upon such evidence is in the possession of the responder.
            Sir Mana Ek Ticket Book Ki thi 1May ki .jammu To Bandra : Mushtaq Ahmed But Ticket Fail ho gye mera Money Debit Ho gya :752: Account Se 5 Din Ho gya But Mera paise wapas Ni aaya please Check

            not accept ticket - Comment #3416427 - Image #0
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              V
              vd0201
              from Mumbai, Maharashtra
              Apr 24, 2019
              Resolved
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              Hello,
              Today morning on 24th april i made a booking for 3 passengers in 12931 adi double decker from mumbai central to ahmedabad in ac chair car
              The amount is 2028.80 rs has been debited from my debit card and even the bank details shows the amount has been deducted but still the ixigo app shows the payment has not been done! And tickets haven’t been booked please help me out.
              May 27, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 25, 2019
              Ixigo Customer Care's response               Hi,

              Greetings from ixigo!

              Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

              You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

              Looking forward to your reply.

              For further assistance please write to us at [protected]@ixigo.com.

              Regards,
              Team ixigo.
              View replies
              From my account amount was deducted and not return yet and tickets wasn't booked on 2feb 2019. I booked my ticket from ixigo app. Ticket wasn't booked but my amount will be deducted from my account.
              Please refund my amount to my bank account.

              payment made but tickets not booked - Comment #3414139 - Image #0
              Reply
              Please delete my account becoz i forgot the user id and password and when i try to recover it then it can't be recovered by using my email [protected]@gmail.com
              And mobile no.[protected]

              payment made but tickets not booked - Comment #3414149 - Image #0
              Reply
              I have transferred money for three times without knowing about this app. I preferred sleeper coach ticket but it is not confirmed and the amount is not refunded and the tickets are not yet confirmed y.please refund the amount
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                S
                Saina_29
                from Kolkata, West Bengal
                Apr 23, 2019
                Resolved
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                Address: 9/moore Avenue santinagar, Kolkata, West Bengal, 700040

                I booked tickets from patna to howrah but some how transaction expired rs 1260 also deducted from my account... My order id ixitr[protected] plz refund my money within how may days will i get my money back. It's a very bad experience for me in ixigo.. I will think again... Before booking through this app...
                Plz it's an request i want my money back...
                May 26, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Apr 25, 2019
                Ixigo Customer Care's response                 Hi Saina,

                Greetings from ixigo!

                Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                Rest assured! Your money is safe and will surely be refunded to your bank.

                Please write back to us at [protected]@ixigo.com, in case of any further assistance.

                Regards,
                Team ixigo.
                View replies
                I did a train reservation in which my 1400 rupees were cut and the reservation was cancelled my account did not return rs 1400 so far
                Reply
                I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .
                So request you please refund my money as soon as possible..

                transaction failed - Comment #3414055 - Image #0
                Reply
                My name is padmabati swain .I canceled my ticket on11/04/019 but I have not got my money and please refund my money .
                Reply
                Padmanoj1's reply, Apr 15, 2019
                I canceled my ticket but I don't got my money plz refund it
                Payment successful but bus ticket conformation no
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                  P
                  Pra1111
                  from Mumbai, Maharashtra
                  Apr 23, 2019
                  Resolved
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                  I have tried booking tickets multiple times.. Both the times my booking failed and my money is still pending with you.. My payment id's are 2m3v2ull7uli59h6pc which i tried booking on 21 april at 7:48 pm and the other payment id is 2msbq3gvlmzncfjqg5 which i booked on 23 april at 10:20 am through upi.. Please refund my money.. All my money is stucked
                  I want to book my tickets immediately and this mess happened because of your app
                  Please resolve my matter as soon as possible
                  +1 photos
                  May 26, 2019
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 25, 2019
                  Ixigo Customer Care's response                   Hi,

                  Greetings from ixigo!

                  Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                  Rest assured! Your money is safe and will surely be refunded to your bank.

                  Please write back to us at [protected]@ixigo.com, in case of any further assistance.

                  Regards,
                  Team ixigo.
                  View replies
                  I booking train ticket on 14 April but payment is taken on bank but booking failure I need my full amount Rupees 9941 plz solve my problem my order I'd is IXITR[protected] so refund I want plz which date my refund is come to my bank

                  refund immediately - Comment #3414159 - Image #0
                  Reply
                  Sir
                  I book a ticket from Raipur to agara cant
                  08/04/2019 at 17:25 hrs OrdeID:IXITR[protected] but booking is pending and money deducted my account 489.36 so please refund my money to my account
                  Reply
                  I booked train ticket on14/04/2019 renigunta to howrah but booking failure amount is taken but refund is not come in bank plz solve my problem
                  Reply
                  My amount was wrongly deducted from account while ticket booking on 11 apr 2019 aprox time 14:51 .when I was booking ticket from secunderabad to manmad but the process of ticket booking was not completed, There is no ticket was booked
                  So please refund my deducted balance
                  Reply
                  We booked a bus ticket on 21 St April for going from Eluru to Banglore bus in big bus 12 u seat no we booked the ticket on date 11 on your ixigo App money payed by card money was cutted from bank 1992/-Rs but confirmed message did not came to our phone or email
                  Reply
                  Payment debited from my account but ticket not confirmed but amount refund not credited to my account
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                    A
                    Aslam Ibnu Ansar
                    from Delhi, Delhi
                    Apr 23, 2019
                    Resolved
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                    Address: Jinnah street,Thulasiyapattinam,Nagai Dt, Nagapattinam, Tamil Nadu, 614714

                    Actually i booked a train ticket from mannarkudi (Mq) to tambaram (Tbm) in mannai express (15.14.2019) but the booking didn't take place successfully only the amount from my account was taken, and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund..

                    Thank you,
                    +2 photos
                    May 27, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 25, 2019
                    Ixigo Customer Care's response                     Hi Aslam,

                    Greetings from ixigo!

                    Please note refund against both the shared ids are processed from our end and we have sent you all the refund details to your e-mail id: as*****[protected]@gmail.com. Request you to please check your inbox and the bank statement as well.

                    For any other assistance do write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo.
                    View replies
                    I've booked 4 tickets from delhi to jodhpur jn, mandor express for 17th april19, 21:15 under SL, the amount has been deducted from my account but no msg nor do any email of the confirmation for tickets has been showing up. Also it is not showing in the app as well.
                    Worst service.
                    I'm stuck and unable to plan anything.

                    im complaining about my refund issue - Comment #3414632 - Image #0
                    Reply
                    I booked two tickets on 21st March, 2019. My money got deducted from my account but the booking got cancelled. Its been more than 3 weeks. I need my refund as fast as possible .
                    Reply
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                      R
                      Raqeebuddeen ahmed
                      from Perundurai, Tamil Nadu
                      Apr 22, 2019
                      Resolved
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                      Resolved

                      Failure of ticket booking and deduction of money from my sbi account, but there is no transaction details of my deduction in ixigo app history...
                      And i couldn't able to cancel or to do anything to refund my money back..
                      I have attached photo for details of my money deduction from my account..
                      Plzz help me to get my money refunded..
                      +1 photos
                      May 26, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 25, 2019
                      Ixigo Customer Care's response                       Hi Raqeebuddeen,

                      Greetings from ixigo!

                      Please note refund against the shared transaction is already been initiated and shall reflect into your account in 5 working days.

                      Rest assured! Your money is safe and will surely be refunded to your source account.

                      For any other assistance please write to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo.
                      View replies
                      Please sir mai tickets cancelled how Gaya hai per 1590RS wasps nahi aya hai this tickets is ltt to ddu
                      Reply
                      No number to contact and not refunding properly not proper guidence
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                        S
                        Sivakumarc
                        from Hyderabad, Telangana
                        Apr 22, 2019
                        Resolved
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                        Resolved

                        Address: 606601

                        Dear ixigo iam booking on 14/04/2019 renigunta to howrah but payment is successful but booking is failure iam not received my refund plz give me my refund my i'd ixirt[protected] amount is not come i need my amount rupees 9941 plz give if iam waiting for 8 days but no response my account number [protected]. If you not give i will definitely go to suicide. Plz help
                        +1 photos
                        May 27, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 23, 2019
                        Ixigo Customer Care's response                         Hi Siva,

                        Greetings from ixigo!

                        Please note refund against the shared id has already been processed to your source account. We have sent you all the refund details as well over e-mail.

                        For any other assistance please do write to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo.
                        Apr 27, 2019
                        Updated by Sivakumarc                         Dear sir plz give me my refund
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                          S
                          Simsonraj
                          from Tirunelveli, Tamil Nadu
                          Apr 22, 2019
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                          I was try to book train ticket in ixigo app from tirunelveli to ernakulam in sleper class ticket in jamnagar express for rs.220. While booking transaction amount is debited and received msg from bank but i didn't get ticket from ixigi ewhile checking passbook ixigo received amount from bank account without any ticket issue and in our app there is no other customer complaint no. I need refund of my full ticket fare of rs.220.
                          +2 photos
                          Ixigo customer support has been notified about the posted complaint.
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                            U
                            Uthra Karthikeyan
                            from Jayamkondacholapuram, Tamil Nadu
                            Apr 21, 2019
                            Resolved
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                            Resolved

                            While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
                            And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?
                            +1 photos
                            May 25, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 22, 2019
                            Ixigo Customer Care's response                             Hi,

                            Greetings from ixigo!

                            Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                            Rest assured! Your money is safe and will surely be refunded to your bank.

                            For any other assistance please write to us at [protected]@ixigo.com.

                            Regards,
                            Team ixigo.
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                              G
                              Gowhar007
                              from Mumbai, Maharashtra
                              Apr 21, 2019
                              Resolved
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                              Resolved

                              transaction expired

                              Address: Zainshah Colony Aishmuqam, Anantnag, Jammu and Kashmir, 192129
                              Website: ixigo train ticket booking app

                              Hello Sir/Madam,
                              I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
                              As my transaction expired for today can I book my ticket on the same transaction tommorow?
                              The transaction receipt is attached......
                              +1 photos
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                              Rhithm
                              from Mumbai, Maharashtra
                              Apr 20, 2019
                              Resolved
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                              Resolved

                              Address: Gurgaon india, Nagpur, Maharashtra, 440002
                              Website: Train ticket booking application

                              I had trying to book train ticket on ixigo app of train no. 22403 on 20 april 2019.
                              I was making payment through debit card.

                              While booking, ixigo deducted amount ₹993/- from my account but then they did not book mt ticket.
                              Ixigo did not send me any transaction i'd as well as sent directly interruption occurred massage.


                              There was no contact no. As well as they did not send any transaction id of it & no booking id. Please help me to get my money back from ixigo.
                              Jun 1, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 21, 2019
                              Ixigo Customer Care's response                               Hi,

                              Greetings from ixigo!

                              Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                              You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                              Looking forward to your reply.

                              For further assistance please write to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo.
                              Apr 24, 2019
                              Updated by Rhithm                               IXITR[protected]

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                                N
                                Nakib786
                                from Barpeta, Assam
                                Apr 20, 2019
                                Resolved
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                                Resolved

                                Address: Makum Jyoti Nagar, Tinsukia, Assam, 787125

                                While booking a train ticket from new tinsukia ntsk to new jalpaiguri njp on date 25/04/19. But the amount had debited from my bank account but ticket is not found. How will i get the money back to my account. As it urgent to make ticket but this issue make me a problem.
                                I made the ticket from other person, but for this issue make me to pay money two time. Please help to solve this as soon as possible.
                                And please credit the amount on my account asap.
                                Thanks
                                +1 photos
                                May 23, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 21, 2019
                                Ixigo Customer Care's response                                 Hi,

                                Greetings from ixigo!

                                Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

                                For further assistance do write to us at [protected]@ixigo.com.

                                Regards,
                                Team ixigo.
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                                  S
                                  Sunny Sebastian
                                  from Kannur, Kerala
                                  Apr 20, 2019
                                  Resolved
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                                  Resolved

                                  Dear sir,

                                  I have been regularly booking irctc tickets through your esteemed app.

                                  Yesterday i booked a ticked from kottayam to ahmedabad junctionn through your app and successfully made the payment.

                                  However at the time of logging into irctc credentials the transaction did not go through successfully.

                                  The transaction history in your app shows "payment successful booking pending".

                                  Order id: ixitr[protected] date: 19th apirl, 2019

                                  Can you please help?

                                  Best regards,
                                  May 26, 2019
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 20, 2019
                                  Ixigo Customer Care's response                                   Hi Sunny,

                                  Greetings from ixigo!

                                  Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                                  Rest assured! Your money is safe and will surely be refunded to your bank.

                                  In case of any further assistance, please write to us at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo.
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                                    S
                                    Sanjay95000
                                    from Ludhiana, Punjab
                                    Apr 19, 2019
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                                    Address: Chandigarh, Punjab

                                    I got my booking from chandigarh to prayag on 11 february 2019 monday and cancelled it but till date 19 april 2019 friday please do something to it my rs 1960 have not be refunded. My trip i’d was ixitr[protected] and payment i’d is1t7g2rkoomxggl5o2 please consider it as soon as possible because it have been already very late. I have already been talking to there customer care but they are not doing anything for this
                                    Ixigo customer support has been notified about the posted complaint.
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                                      K
                                      kuldeepdabur
                                      from Basi, Punjab
                                      Apr 18, 2019
                                      Resolved
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                                      Resolved

                                      Address: 139 kunjpura road karnal, Karnal, Haryana, 132001

                                      As per my complaint, i booked two tickets for new delhi to mumbai rupees 3983.26 on date 12/04/2019 but ticket confirmation is failed and payment status is successful so i didn't received my refund payment last one week
                                      My account number[protected]
                                      Ifsc code - icic0002480
                                      Account holder - rajiv kumar
                                      Hope as soon as you give my money
                                      Thanks
                                      May 28, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 20, 2019
                                      Ixigo Customer Care's response                                       Hi Kuldeep,

                                      Greetings from ixigo!

                                      Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                      You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                      Looking forward to your reply.

                                      Please write back to us at [protected]@ixigo.com.

                                      Regards,
                                      Team ixigo.
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