Ixigo Complaints & Reviews

Address: Gurgaon, Haryana

Website: www.ixigo.com

I booked a ticket from warangal to bargarh on 22 september.The amount has been debited. I forgot my irctc password, so i was unable to book the ticket. The refund process initiated on 23 september and told it will be credited by 28. I didnot get refund and i complained to ixigo it didnot respond .my payment id EQFHUZ3EEWIPMB1BC and transaction id:IXITR[protected]

+1 photos

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and complete refund transaction details have been shared with you over e-mail. Kindly check your bank statement as some banks don't notify via sms when refund is credited. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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R

RK Jaanu

from Chennai, Tamil Nadu

Oct 22, 2018

Booking Id: IXITR[protected]
Train Name: BANGALORE EXP
Date of Journey:[protected]

railway ticket refund - Comment #3248393 - Image #0

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N

narenderveer singh

from Idukki, Kerala

Oct 22, 2018

I have booked five (5) tickets from your site from Amritsar to Ambala cantt for 16 /10/18 but it shows booking successful not seat nos..not allotted so make refunds RS. 566.45 to my account pls.

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Address: Palakkad, Kerala, 678001

While booking the ticket to palakkad to chennai in ixigo app, the amount has been taken successfully by the ixigo. And i forget the password finally. I trying new password by forget password option.ixigo send the new password aftr 5 min when the transaction session expire out.now the booking status is pending.my money is lost.i dont seen any relogin and complete booking using same order id /payment id ..pls help me.how to complete booking again? otherwise refund me immediately.

+1 photos

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Murali,

Greetings from ixigo

We can see that you were able to re-book ticket successfully with same amount. Hence, we hope your query is resolved.

For any assistance, you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: 601201

Website: [email protected]

While booking the ticket in ixigo app, the amount has been taken successfully by the ixigo. And i forget the password finally. So the booking cancelled and money has been deduced. While trying for a password i deduced my money three times.in the ixigo app they said that money will refunded 17th oct. But today is 17th. The money had not yet refunded. This is the money where i want to pay exam fees. Please help me sir,
And my booking id is
Ixitr[protected]
Ixitr[protected]
Ixitr[protected]

+1 photos

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Alagar Raj,

Greetings from ixigo

We wish to inform you that refunds have been already processed to your bank and complete transaction details have been shared over e-mail. Kindly check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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I am facing problem from ixigo, because i am not satisfied by ixigo, because i have not received my cashback of my round trip flight from chandigarh to srinagar on[protected] and return flight from srinagar to chandigarh on[protected] the flight booking no is [protected], so please give me cashback of my flight tickets as soon as possible, so that i will continue through ixigo

Nov 26, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that coupon was not applied on this booking hence, ixigo money could not be processed post booking confirmation. Kindly refer the e-mail sent by our team for further details.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Meerut, Uttar Pradesh

Website: [email protected]

I have booked 3tickets on 14th october... I got a message after payment deduction msg disclosed below... Anushka, sorry! Booking for your meerut city (Mtc) - kanpur central (Cnb) train with booking id: ixitr[protected] is still pending. We will confirm the final status as soon as possible.in case your booking isn't confirmed, your money will automatically be refunded to your account within 5 days. For any queries please write to [protected]@ixigo.com

Still i m waiting for my status... Didn’t get my money back... Now i booked my ticket on tatkal quota which is 800, 900₹ more costly than my normal ticket... My booking id is :meenaxisin...

How can i get my money back nd the compensation amount.!!

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank. Kindly check your bank statement as some banks don't notify via sms when refund is credited. Please also refer the complete transaction details of refund shared with you over e-mail.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Sir i booked one tkt from bam-sc in konark exp. At the time of booing, my tkt was nt confirmed. It had been 7 days of booiikng my tkt. My journey date was[protected]. My tkt on that date automatically cancelled. But my refund money didnt credited in my account. Pls share some regarding information. And solve my problem. I already checkted my accnt balance. Till now no responce came. Plz help me.

Nov 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ixigo Customer Care's response Hi Binayak,

Greetings from ixigo

We'd request you to please share your PNR with us at [protected]@ixigo.com so that we can assist you better.

We're looking forward to hear from you!

Regards,
Team ixigo

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N

Nancy Patel

from Bardoli, Gujarat

Oct 15, 2018

My ticket is still pending from 3 days nd last ticket cancelled but my fare was no given .., i[censored] r not going to give my mama money back them i will complain to police ..u r bog fraud companyi hope u do it fast take action otherwise it will not be good

refund my money due to waiting list of my ticket after chart prepared - Comment #3240407 - Image #0

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A

Aneesh Antony

from Ernakulam, Kerala

Oct 15, 2018

I had a transition to book train tickets cash credited but tickets not booked why..?? Plzz hel me

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N

Nathu@2215

from Kota, Rajasthan

Oct 16, 2018

Email id [protected]@gmail.com mob [protected] 03 October KO 8:03 par ticket bnana cha ticket NHI Bana 2871 RS KAT GYA SIR PLEASE HELP ME SANKAR LAL YADAV THA COSTMER KA NAME THA

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A

ak735333

from Bengaluru, Karnataka

Oct 18, 2018

Hi sir/mam

25/09/2018 i booked Bangalore to Goa round trip flight tickets than that day i cancelled my tickets.
still now i didn't receive my money back to my bank account please refund my money back.
I am waiting till 25th sept 2018,
I called so many times they didn't respond to me.

Trip ID: PRL06ZIN0OV

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Address: Korba, Chhattisgarh, 495677

Today i was booking a train ticket from raipur to korba. I opted the upi option in the payment section. Payment was successful but any result was not displaying in the app. I want the refund. The upi transaction id is[protected]. I tried to call the helpline number but it was not valid please take care of your services in this competitive world or you have to face a hard time in future

+2 photos

Nov 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ixigo Customer Care's response Hi Yash,

Greetings from ixigo

We're really sorry to hear that your ticket could not be issued. However, please be assured that your amount is completely safe and has been already refunded to your bank. It will reflect in your account within 2-3 working days. We seek your patience meanwhile.

Thanks for your kind cooperation!

Regards,
Team ixigo

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S

subhassnvelu

from Chidambaram, Tamil Nadu

Oct 15, 2018

Sir, I had cancelled my train ticket PNR.no.[protected] on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI.

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subhassnvelu's reply, Oct 10, 2018

Sir, I had cancelled my train ticket PNR.no.4146305924 on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI

P

Prasadarao k

Mar 26, 2019

Dear
I was booked tickets in ixigo
1) one ticket booked but not conform apount detected
2) ticket cancellation I was tried but it was not cancellation. It was showing trip not found
Please cancel these pnr no check and confirm

money deducted from upi but ticket not confirmed - Comment #3386809 - Image #0

money deducted from upi but ticket not confirmed - Comment #3386809 - Image #1

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Website: ixigo.com

Respected sir/madam,

I had booked a ticket from chennai central to delhi nizamuddin on 23rd september for duranto express for the date 8th october.
I cancelled suddenly as soon as my schedule was changed.
But till now the refund is not processed. I didn't receive the refund it has been above 15 days please process as soon as possible.

Payment id f0s8rvzkk4awc982p

Order id ixitr[protected]

Kindly find the attachment of need any clarification.
Please refund as soon as possible.

Thanks and regards,
Rahul k k,
[protected]@gmail.com,

+1 photos

Nov 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hey Rahul,

Greetings from ixigo

We wish to inform you that refund of Rs. 3430 is already processed to your bank on 24th Sep and complete transaction details have been shared by our team over e-mail. We'd request you to please check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Aniket Pillewan

from Savantvadi, Maharashtra

Nov 21, 2018

I book a ticket on 14th of November but my money is not refunded till now no response and nothing from your side i didn't accept tha you are lying the people in such a bad way i request you one more time to give my money back fastly because i m student and i have urgency of that money but you are just tring toh make me like a fool
My ticket is from nagpur to delhi i also send you the pics plzz give me my money back urgently

refunding not yet processed even after 15 days - Comment #3277662 - Image #0

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Website: ixigo.com

I was booking a flight on 10 oct from delhi to bangalore for 12 nov. The amount got debited from my account but the booking was not made. I contacted yatra and they said that there was an issue with the payment gateway and they could not do anything so ixigo will provide the refund. The amount deducted was rs 6796 so please give me a refund as soon as possible.

+1 photos

Nov 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hi Davinder,

Greetings from ixigo

We understand that your query is regarding Trip Id[protected]. Please be assured that your amount is completely safe and has been already refunded by Yatra to your bank. The amount should reflect in your account within 5-7 bank working days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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Girish Chhag

from Bhavnagar, Gujarat

Oct 16, 2018

Date: 10/09/2018
Transaction I'd : IXI:1KC96A3RDYHVBH4HWL-1
Refund amount: 1906.08
Reference Id : [protected]

Refund is not diposit till today.
Please arrange payment for the same.

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Please sir mene 10.10.18 ki train ticket ki booking ki thi wo kisi karan es completed nhi ho payi thi es karan wo pending rh gyi or cancel bhi ho gyi thi pr mere balance bhi kt chuka h mene do baar try kiya dono baar bhi cancel ho gyi or balance bhi reduce ho gya or ticket bhi book nhi ho payi or na hi abhi tk refund mila h so please sir help me my refund balance

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Ixigo customer support has been notified about the posted complaint.

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Hasan Mydeen

from Chennai, Tamil Nadu

Oct 15, 2018

I booked ticket from bijapur to solapur on 14/10/18 ma payment got success but no tickt came, it shows like to wait for 45 mins for new status train went off still tickt is pending

refund not recovery - Comment #3240452 - Image #0

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Sheshansh pandey

from Lucknow, Uttar Pradesh

Oct 15, 2018

Money deducted but booking is not confirmed

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I booked a 3ac train ticket for my journey from trivandrum to angamali leaving station on 17/10/2018 through ixigo app which has not been redirected me to the irctc site although the money has debited from my account and the booking has not confirmed.. The app shows the booking is pending.. How should the money will refunded back... What should i do if it not has refunded

Nov 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hey Abin,

Greetings from ixigo

We can see that you were able to re-book the ticket successfully under PNR 42XXXXX423.

For any queries, you can write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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Website: IXIGO APP

I just paid for the flight from Hyderabad to Delhi from ixigo app for the day November10th Vistara airlines at 8.30pm and paid through Tez app via VPA number and the payment was successful and amount was debited from my account but i didn’t get any confirmation of the ticket nor the ticket pass, I dont know what wrong happened in the following process
Please look in to the issue and resolve it as soon as possible

+2 photos

Nov 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by Krish Vathsav My booking id [protected]@gmail.com

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hey Krish,

Greetings from ixigo

We understand that your query is regarding Trip Id 8464339. We can see that your query is already resolved by the service provider Cheapticket & the confirmed ticket has been shared with you.

For any booking related assistance, you can directly call the service provider on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

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A

ashishk17

from Bhopal, Madhya Pradesh

Oct 11, 2018

I have done a train booking through UPI, Date on 08-10-18 and my money deducted from bank, but i didn't received any information regarding booking and also didn't received any ticket confirmation details on IRCTC account .. Please Do something, i need refund

airlines or flight confirmation issue - Comment #3236975 - Image #0

airlines or flight confirmation issue - Comment #3236975 - Image #1

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Address: Agra, Uttar Pradesh, 282001

Dear sir
I can't use this app so no more knowledge about this so my ticket is not book and i paid ur amount and not book my ticket so plzz refunmy amount
Shilpi, sorry! Booking for your agra cantt (Agc) - new delhi (Ndls) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 1082.96 i m can't wait for 5 day plzz huryy up
My co. No. Is [protected].

Nov 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Ixigo Customer Care's response Hi Shilpi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Hari thammu

from Hyderabad, Telangana

Oct 10, 2018

My self Hari i m booking for train ticket(Tambaram to vijayawada) on 2nd oct.payment sucessful 285/-rupees but ticket not confirmed. I want my money back. Already 4days completed. When u refund my payment amount. Pls @Hari thammu.Ph:-[protected]

refund my money urgently - Comment #3234165 - Image #0

refund my money urgently - Comment #3234165 - Image #1

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Shahid Ahmad Khan Asv

from Delhi, Delhi

Oct 10, 2018

I had booked ticket on dated 1st Oct 2018 by this ixigo app with booking id no IXITR[protected] but booking is unsuccessful and amount has not reflected into my account within 5 days as per company norms.the ticket which is unsuccessful booked in mau -anvt.

refund my money urgently - Comment #3234330 - Image #0

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Akshesh rathva

from Mumbai, Maharashtra

Oct 10, 2018

Respected sir, i tried my railway emergency reservation on 23 september and the company deducted the charges, after the booking was not occured then compay messaged me that they will refunnd my charges within 5 working day but i did n't get my refund yet my order id is IXITR[protected] so it my kindly request to further processed

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lakshmi Sam

from Puducherry, Puducherry

Oct 10, 2018

Hello.. I ve booked train tickets for 2 adults to travel frm Chennai to Surat.. In humsafar 3Ac..due to some issues I wasn't able to book d tickets.. I tried doing the other time.. Twice my amount was deducted.. It's been 5 days since my booking failed.. Still I didn't get the refund amount.. Kindly note the issuse and resolve it soon.. Thanks..

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S

Sonam Mahajan

from Udupi, Karnataka

Oct 11, 2018

Sir i have booked round trip from bangalore to amritsar through ixigo . Money deducted from my account but i didnot get any ticket booking cofirmation details. Please help me refund my. Money... I have paid through google pay... I have proof
Booking name : Ms. Noor Arora
Mobile number [protected]

refund my money urgently - Comment #3236754 - Image #0

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Address: Gurgaon, Haryana

Website: www.ixigo.com

I had booked train ticket on dated 1st oct 2018 by mau - anvt express from akbarpur to delhi but booking is unsuccessful and amount has deducted from my account with transaction id ixiirq2081t93slglscxw-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated. So it's fraud company not fulfill her terms and conditions.

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Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by Shahid Ahmad Khan Asv I had booked train ticket on dated 1st Oct 2018 by mau -anvt express from Akbarpur to Delhi but booking is unsuccessful and amount has deducted from my account with transaction ID IXIIRQ20181T93SLGLSCXW-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated.so it's fraud company not not fulfill her terms and conditions.

Verified Support

Oct 08, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. We wish to inform you that full amount is already refunded to your bank & complete transaction details along with refund reference number have been shared over e-mail. Please check your inbox once. Kindly check your bank statement as some banks don't notify via sms when refund is credited.

If still there is a delay from bank side to settle the amount then please contact your bank's customer care and share the details with them for retrieval of funds.

Thanks for your cooperation!

Regards,
Team ixigo

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Ram Sathya

from Chennai, Tamil Nadu

Oct 9, 2018

Yesterday day book my tickets to tcn express from Mayiladuthurai to Tambaram but didn't get tickets still now pending my booking, please confirm my status

amount not refunded after 5 days - Comment #3233009 - Image #0

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Ixigo Customer Care's response, Oct 10, 2018

Verified Support

Hi Ram,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [email protected].

Regards,
Team ixigo.

N

Naresh Kumar Baral

from Salem, Tamil Nadu

Oct 10, 2018

My payment alredy debited but ticket not confirmed and my payment not refund...this site not recive my complaint...helpline not available this site...

amount not refunded after 5 days - Comment #3234799 - Image #0

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Address: Erode, Tamil Nadu, 638001

Booking id: prl06lqragt.
While cancelling this booking it was showing clearly that cancellation charges for that trip was 2625 and the refund amount to bank is 5926. But after cancelling the ticket the amount refunded is entirely different.
Best part of ixigo is no customer centre to call. You can send only feedback or u can chat with computer where only fixed response are recieved.

Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hey Narendra,

Greetings from ixigo

Sorry to hear that you got less refund amount however, we wish to inform you that refunds are processed by the service provider you book through and we don't charge any fee for either booking or cancellation. You can easily contact your service provider through "CAll" button in My Trips option or write to us at [protected]@ixigo.com. In regards to your concern, we escalated your query to Sastiticket & your total refund of Rs. 5926 is successfully processed to your bank. Kindly refer the transaction details shared over e-mail once. The amount should reflect in your account within 5-7 bank working days.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Erode, Tamil Nadu, 638001

Sir very much upset with Ixigo..
Booking ID: PRL06LQRAGT.
While cancelling this booking it was showing clearing that cancellation charges for that trip was 2625 and the refund amount to bank is 5926. But after cancelling the ticket the amount to be refunded is entirely different.
And the best part is Ixigo doesn't have customer care center, whatever problem is send them feedback, for which no one is going to reply and you cannot reach them.

Ixigo customer support has been notified about the posted complaint.

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Website: www.ixigo.com

Mera naam Anuj Raj hai main 28 tarikh koticket booking kiya tha pesa detection Ho Gaya aur booking failed Ho Gaya Paisa refund time 5 days tha aur aaj 9 days Ho Gaya abhi tak Paisa nahi mila aur nahi koi reply maila Jo rules aap logo ne bataya tha usko follow karna chahiye na mujhe lagta hai ye log fraud Nahi To achha on this a paisa refund kar date

Nov 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by ucy My name is Anuj Raj my mobile number [protected]

Verified Support

Oct 07, 2018

Ixigo Customer Care's response नमस्ते,

असुविधा के लिए खेद है I हम आपको बताना चाहते हैं कि आपकी धनराशि हमारी तरफ से भेजा जा चुकी हैं जिसका ARN:[protected] नंबर ये हैं I कृपया कर अपने बैंक के साथ संपर्क करें या अपने बैंक स्टेटमेंट की जांच करें क्योंकि रिफंड प्रोसेस करने के बाद कुछ बैंक एसएमएस नहीं भेजा करते हैं।

हम रिफंड डिटेल्स की फाइल ईमेल से भेज रहे हैं I कृपया अपने बैंक को ये फाइल दिखाएँ I ये फाइल रिफंड का योग्य सबूत है I इस से आगे हमारी तरफ से कुछ भी पेंडिंग नहीं है I अगर रिफंड में देरी हो रही है तो कृपया बैंक से संपर्क करें और शिकायत दर्ज करें I

यदि आपको किसी अन्य सहायता की आवश्यकता है, तो कृपया कर हमें बताएं I

Team ixigo

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A

alok365

from Kanpur, Uttar Pradesh

Oct 10, 2018

I have booked train tickets on 18 september through ixigo application on my smart phone but the booking was failed due to some reason.
it is been about 21 days but the refund is not been received in my bank account till now.
please look forward to this issue and make my refund credited into my bank account.

refund money train ticket - Comment #3234114 - Image #0

refund money train ticket - Comment #3234114 - Image #1

refund money train ticket - Comment #3234114 - Image #2

refund money train ticket - Comment #3234114 - Image #3

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alok365

from Kanpur, Uttar Pradesh

Oct 10, 2018

I have booked train tickets on 18 sept. 2018 but my booking was failed some how and the refund amount is not been received into my bank account till now.
Please make my refund been credited into my bank account as soon as possible.

refund money train ticket - Comment #3234277 - Image #0

refund money train ticket - Comment #3234277 - Image #1

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Dhilip 1557

from Udagamandalam, Tamil Nadu

Oct 11, 2018

I have booked a train ticket through ixigo app initially they said no service charge for booking tickets so i booked the tickets from salem to chennai and back later a month they have debited 11 rs for each transaction totally 22 rs from my account this is cheating

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I have booked a railway ticket on 3rd of october from chennai central to mumbai chhatrapati shivaji, my amount was deducted 2 times but still now my tickets are not booked neither i received my money in my account. My i’d is evaharry — u can check and please do the needful urgently. I want my money to be credited to my account as soon as possible so that i feel happy.

Nov 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. It was a highly rare scenario when railways could not generate the PNR however, please be assured that your amount is completely safe & has been already refunded to your bank. It should reflect in your account within 3-4 days as per bank refund policies.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Shivam, I booked a train to jodhpur from miraj but it was a failed booking at the end rupees 544 were deducted from my sbi bank account.

The Ixigo app help center says : your refund will be generated within 5-7 days but 10 days have been completed and still the refund is not generated. The app is non responsive and no other way to contact the company.my trip Id: IXITR[protected] and payment I'd: FIYKPSYAVIKAOZY6J. Please generate a refund as soon as possible

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Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Lokishivam Plz do it as soon as possible

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

Please be informed that your full amount has been already refunded to your bank & we had also shared complete refund details with you over e-mail when you reached out to us. Please check your bank statement as some banks don't notify via sms when refund is credited. Be assured, there is no formality pending form our side.

If you still face any issue, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Bangalore, Karnataka, 562114

Website: Ixigo trains

1st i booked the tickets it went to payment page n done payment, amount had deducted from my account bt tickets nt yt confirmed.. Wen i saw in my booking page it showed it is in pending by yesterday evening bt after 7pm it showing dat booking has failed.. Then wer the deducted money from my account.. So plz book the train or refund my amount by today itself

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Nov 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We are really sorry to hear that your ticket could not be issued. However, please be assured that your amount has been already refunded to your bank against ARN 30001082748273139084770. It should reflect in your account within 3-4 days depending on your bank refund policies. We have also shared the complete refund transaction details over e-mail. Kindly check your inbox once.

For any further assistance, please feel free to reach out at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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V

vijinder sonia arora

from Dirba, Punjab

Oct 3, 2018

My transaction for id PRL071C7I8V failed..but amount was deducted from my account..now I not sure whether I want to redo my booking or not since this is the first time I am booking via ixigo

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