Ixigo Complaints & Reviews

Jun 22, 2018

Ixigo Customer Care's response Hi Karran,

Greetings from ixigo!

Please be informed as per IRCTC there are two ways to obtain refund against a partial confirmed ticket as shared by you.

Case 1: In case of an e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare,
less clerkage, shall be admissible for confirmed passengers also subject to the condition that the
ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty
minutes before the scheduled departure of the train.

Case 2: In case of an e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on the list of RAC or waiting list, then in
case of passengers or RAC or waiting list not travelling, a certificate shall be obtained from the
ticket checking staff to that effect and refund of fare shall be processed online through TDR,
indicating the details of the certificate issued by ticket checking staff and the online TDR shall be
filed upto seventy two hours of actual arrival of the train at passengers' destination and the
original certificate issued by ticket checking staff shall be sent through post to Group General
Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing
Centre, IRCA Building, State Entry Road, New Delhi – 110055.

For further assistance feel free to write to [protected]@ixigo.com.

Regards,
Team ixigo

Jun 19, 2018

Ixigo Customer Care's response Hi Ghanashyam,

Greetings from ixigo!

Please be informed we have already sent the refund details against IXITR[protected] to your mail id sahoo.[protected]@gmail.com. Also we haven’t received any credit against the shared id IXITR[protected] as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

For any further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 18, 2018

Ixigo Customer Care's response Hi Zaheer,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

For further assistance you can mail us on [protected]@ixigo.com.

Regards,
Team ixigo

Jun 18, 2018

Ixigo Customer Care's response Hi Ravi,

Greetings from ixigo!

Thanks for writing in. We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

For any further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 18, 2018

Ixigo Customer Care's response Hi Chandrika,

Greetings from ixigo!

The ixigo money for Booking ID: EMT47927658 has already been credited on 17th June, 2018 in the ixigo money account linked to your email id [protected]@gmail.com used by you to login on ixigo while making the booking.

You can use your ixigo money balance to pay for future flight bookings. Make sure to select the checkbox at the time of booking, before payment to redeem your ixigo money balance. You will get an instant discount on the total booking amount which is equivalent to your ixigo money balance.

However, please note that your ixigo money will expire in 75 days from the date of transfer to your account.

Feel free to write to us at [protected]@ixigo.com for any other assistance.

Regards,
Team ixigo.

Jun 18, 2018

Ixigo Customer Care's response Hi Sanjeeb,

Greetings from ixigo!

Thanks for writing in. We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

For any further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 18, 2018

Ixigo Customer Care's response Hi Surendra,

Greetings from ixigo!

Please be informed ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Hence request you to please contact the customer support of the bank and ask them to check with their Central Operations Team and they should be able to locate the refund. 

We appreciate your patience and co-operation.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 13, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Hence request you to please contact the customer support of the bank and ask them to check with their Central Operations Team and they should be able to locate the refund. 

We appreciate your patience and co-operation.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 13, 2018

Ixigo Customer Care's response Hi Satyabrata,

Greetings from ixigo!

Sincere apologise for the inconvenience caused. We have escalated this to Redbus team and shall update you once we get any response from their end.

For further assistance you can mail to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 12, 2018

Ixigo Customer Care's response Hi Akshaya,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 24/05/2018. We have sent all the refund details to your mail id [protected]@gmail.com. Please check once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

Jun 12, 2018

Ixigo Customer Care's response Hi Afzal,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 08/06/2018. We have sent all the refund details to your mail id [protected]@gmail.com . Please check your mail box once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 12, 2018

Ixigo Customer Care's response Hi Raahul,

Greetings from ixigo!

Please be informed ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Hence request you to please contact the customer support of the bank and ask them to check with their Central Operations Team and they should be able to locate the refund. 

We appreciate your patience and co-operation

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

Jun 12, 2018

Ixigo Customer Care's response Hi Jitendra,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 12, 2018

Ixigo Customer Care's response Hi Abhijeet,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 28/05/2018. We have sent all the refund details to your mail id [protected]@gmail.com. Please check once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 05, 2018

Ixigo Customer Care's response Hi Umashankar,

Greetings from ixigo!

We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us. Please contact the customer support of the bank concern through the number mentioned at the flip side of the card and share the ARN with them.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo