Ixigo Complaints & Reviews

Address: Durg, Chhattisgarh, 490020

Website: IXIGO

I booked a round trip from turin (Italy) to mumbai (India) from ixigo which goes via london.
My complaint is that :
1) why ixigo provide flights via uk borders if the person is going to travel from europe to india without providing information alert about the transit visa.
2.) ixigo never showed me a notification or alert for the transit visa i will require for travelling through uk so in that case false service.
3.) ixigo talks about customer satisfactions and does this frauds to the customer. Also "without providing any after support".

Ixigo customer support has been notified about the posted complaint.

Jun 12, 2018

Updated by Priyansh_123 I am a student and I live in turin(Italy), I booked a round trip from Turin(Italy) to Mumbai(India) from ixigo which goes via London.
My complaint is that :
1) IXIGO provided flights via uk borders even if the person is going to travel from Europe to India without providing information alert about the transit visa.
2.) IXIGO never showed me a notification or alert for the transit visa I will require for travelling through uk so in that case false service.
3.) IXIGO talks about customer satisfactions and does this frauds to the customer .also "without providing any after support".

"Now being a student in a foreign country who will be responsible if I catch this flight and suffer any problem in UK just because of this false information and fraud by IXIGO"

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Address: New Delhi, Delhi, 110085

Website: [email protected]

I booked bus ticket in red bus from delhi to haridwar dt 11.06.18 but amount 1380 debited my credit card account but no ticket issue please credit 1380 in my account asap. I also call red bus customer care no but no ticket booked and no massage in my mobile no and my email id please slove my problems atlist and and two working days
My name satyabrata kar
M. No [protected]
Mail id [protected]@gmail.com

Jul 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Ixigo Customer Care's response Hi Satyabrata,

Greetings from ixigo!

Sincere apologise for the inconvenience caused. We have escalated this to Redbus team and shall update you once we get any response from their end.

For further assistance you can mail to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sahil kar

from Akkarampalle, Andhra Pradesh

Jun 12, 2018

Please credit my amount 1380

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N

Namiya Jain

from Mumbai, Maharashtra

Jun 13, 2018

It has been more than 40 minutes, what do i do?
shall i book another ticket? I have a;ready emailed at [protected]@ixigo.com but there is no reply.

This is very urgent

please help at the earliest possible

Order id: ixitr[protected] on 8th june 2018

bvi - brc

12009 shatabdi exp

988 (payment done)

booking pending

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K

Kadam Vilas

from Muzaffarnagar, Uttar Pradesh

Jun 14, 2018

Please my cash is refund my account. Please send me my cash back my account .I am

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Address: New Delhi, Delhi, 110001

I booked my 2nd ac train tickets new delhi to warangal on 3rd june 2018 it cost 7423rs. My tickets were not booked and at the same time total amount dedicated from my account. Msg came from there side that within 5 days they will refund my money but till now 9 days are over they did not refund my money. They even don't provide any customer care no. From where we can ask our refund status.

Jul 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Azim A

from Alampur, Telangana

Jun 11, 2018

I booked my ticket but not receive my ticket amount of recent transation. I want ungent to go delhi plss do something or refund my amount

train bookings - Comment #3125361 - Image #0

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Ixigo Customer Care's response, Jun 12, 2018

Verified Support

Hi Azim,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo

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I had booked a ticket from mangalore to mavelikkara on 24/5/2018. Following the booking i got a message saying that the ticket was not confirmed and the refund will be initiated in 5 days. But till now i didn't get any refund in my account and it's been more than 15 days. I hope you will look on this and do the needful. Attaching the message i received during booking procedure.

Akshaya, sorry! Booking for your mangalore cntl (Maq) - mavelikkara (Mvlk) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 1348 has been initiated and will be credited to your account within 5 days.

Jul 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Jun 12, 2018

Ixigo Customer Care's response Hi Akshaya,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 24/05/2018. We have sent all the refund details to your mail id [protected]@gmail.com. Please check once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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I booked a ticket from bhopal to banglore for 2nd july 2018 but booking status is pending. I booked on 10th may at about 0348hrs. It's been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible.

Jul 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 10, 2018

Updated by Tush0808 Still reflecting same pending status. Please refund my amount. It is too emergency.

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Jun 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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S

sunilda12

from Agra, Uttar Pradesh

Jun 12, 2018

I have cancelled my ticket from new delhi to bangalore...and want my money back...
Pls refund my cancel money ...as early as possible..
I need this money urgent...
I want to know that the money will refund in my account or not. ??
It will be highly thankful to you...please refund this in 2-3 days...
Thanks...

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Address: 560102

Website: ixigo

I had booked a vistara flight through ixigo for 18th june[protected], amount paid rs 3849/-) which i cancelled on exactly one month earlier that is on 18th may, 2018. Even though the flight was marked as 'fully refundable', i have been informed to have been deducted the full base fare (Rs 2450) and will be refunded just rs 1400/-. I have 2 complains regarding the issue:
(1) vistara website states that there is no cancellation penalty if cancelled before 72 hours, and i have made the cancellation a whole month before. Then why have i been deducted this much amount?
(2) it's been nearly 20 days from cancellation, and i've checked with vistara and sastitrip both, that they have initiated the payment then only, then why is ixigo taking so much time?

Ixigo customer support has been notified about the posted complaint.

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Address: Buxar, Bihar, 802119

I am afzal alam, i had tried to book a train (15015) ticket between bhopal to yesvantpur on 8th june 2018 bearing booking id ixitr[protected] but as i made transaction 1284 rs. Deducted from my debit card account but i didn't get a ticket. So when i should get my my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly...

Jul 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Ixigo Customer Care's response Hi Afzal,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 08/06/2018. We have sent all the refund details to your mail id [protected]@gmail.com . Please check your mail box once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Mumbai City, Maharashtra

Refund of Rs. 700 for your train booking PNR [protected] has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.
Refund of Rs. 1314 for your C Shivaji Maharaj T (CSMT) - Ratnagiri (RN) train booking has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.

Jul 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 08, 2018

Updated by Raahul Patil Please sir I receive those msg (Refund of Rs. 700 for your train booking PNR [protected] has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.
Refund of Rs. 1314 for your C Shivaji Maharaj T (CSMT) - Ratnagiri (RN) train booking has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo. ) on 4 June but my amount still not refunded please help mee.

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Jun 12, 2018

Ixigo Customer Care's response Hi Raahul,

Greetings from ixigo!

Please be informed ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Hence request you to please contact the customer support of the bank and ask them to check with their Central Operations Team and they should be able to locate the refund.

We appreciate your patience and co-operation

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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I jitendra kumar booked a ticked before 2 week ago 13/05/2018
From warangal to jhansi in ap ac express

Ticket process was not completed and
I have paid 2000+money for my ticket ac 2-tier ticket
I have recived a mail and message from ixigo about rturn money but no action come

My money not return in my account pls do something about my problem
I faces many problems
Pls changes ur poor service and take a action quickly

Jul 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Ixigo Customer Care's response Hi Jitendra,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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V

Votech

from Firozpur Jhirka, Haryana

Jun 7, 2018

I book my ticket to Delhi to Hyderabad but it is in waiting list and the ticket is not confirmed and I can't able to travel with the waiting list ticket, now in how much time my money would be refunded

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Ixigo Customer Care's response, Jun 12, 2018

Verified Support

Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo.

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Your app ixigo is showing that rs1917 is refunded but it is not added to the bank.. And no msg is given by you that it is refunded just your is app is displaying it... And it is also not there in bank transaction history that this type of amount has been credited... So look after this complaint asap... Because yoy said refund will be done in 3 to 4 days but it is the 10th day.

Jul 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 08, 2018

Updated by Abhijeet Geetey I've booked a train ticket from Nagpur to puri in 18422-AII PURI BI WEEKLY EXPRESS on 28th may, 2018.But unfortunately, the ticket was automatically cancelled due to some technical errors and it said that the amount of Rs 1917/- will be refunded within 5 days, but there is still no sign of such process yet.On checking the status of the refund I found that it was already refunded but I've still not received any kind of SMS of any kind of credit in my account yet.
Kindly look after my refund process as it's been too many days & still no sign of refund in accordance with your refund policy.

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Jun 12, 2018

Ixigo Customer Care's response Hi Abhijeet,

Greetings from ixigo!

We wish to inform you that the refund against the shared id is successfully initiated from our end on 28/05/2018. We have sent all the refund details to your mail id [protected]@gmail.com. Please check once.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Nagpur, Maharashtra, Aryan

Website: www.consumercomplaints.in

My refund of 1394/- of train ticket from nagpur to jabalpur. Refund of rs. 1394 for your nagpur (Ngp) - jabalpur (Jbp) train booking has been processed to your bank. The arn number is 74332748149814871188524. You should receive this amount in your account within 48 hours. Thank you, team ixigo. But my refund is not received yet. So pls refund it as fast as possible. Booking id - ixitr[protected]

Jul 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Ixigo Customer Care's response Hi Umashankar,

Greetings from ixigo!

We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us. Please contact the customer support of the bank concern through the number mentioned at the flip side of the card and share the ARN with them.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 600116

Website: ixigo.com

Booked a ticket with trip id:4056865
Pnr:qc7s5x
Airlines cancelled the ticket because of operational reasons
Paid 960 using my credit card and 1250 fromixigo money
I got only 460 credited to my card till now
Lost 500 bucks and did not get ixigo money 1250 that i used for this booking
The cancellation was done by airlines. Why should i be penalized?...

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Address: 626004

I want my money bock which i have book a train ticket in your website for virudhunagar to chennai eggmore which ticket was not booked but money have reduced from my account in the sum of 175rupees which the money i wants return back my name is thiruppathi i already registered acomplaint about that now i am registering an another complaint on you i want my money back in 2 days else i surely give a police complaint on you this was a sured one.

Jul 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 29, 2018

Updated by Thiru13119 I want my money in two days

May 29, 2018

Updated by Thiru13119 Still i not get my money or any replay from you sure i want my money back

Verified Support

May 31, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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V

Varsha Lahane

from Pune, Maharashtra

May 31, 2018

We booked a train ticket on 19 May '18
Thane to Nagpur Vidarbha express for 2June'18 . The booking was fails 2 times of
Rs 7024 but we didn't receive the payment
that should be send by 24 May '18 .
The ARN no. is74332748140813906161497

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R

Rajela

from Siliguri, West Bengal

Jun 4, 2018

My booking not but why??
Payment successful, booking pending but why??

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Address: Coimbatore, Tamil Nadu, 641029

I have booked and ticket that I have that has been failed but amount has been successfully charged and another account ticket has been booked but I have cancelled it so the amount refund has been not claimed in my bank account so please refund my amount as soon as possible so please refund my amount rupees 5412 and rupees 7343 so in my bank account my bank is SBI so please refund my account as soon as possible

Jul 2, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Ixigo Customer Care's response Hi Ujjal,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

abhilash muthyapu

from Hyderabad, Telangana

Jun 4, 2018

Heelo sir i have booked tickets roundtrip of hyd to delhi but the amount of 450 was not credited to my ixogi account... please look into this... flight details
Flight number : Sg471
pnr: Y56IHL name : abhilash muttepu date of journey 15.06.2018...

train train ticket refund amount has been not refunded - Comment #3118138 - Image #0

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Ixigo Customer Care's response, Jun 5, 2018

Verified Support

Dear Abhilash,

Greetings from ixigo!

Kindly share the trip id and the email id & phone no. entered while booking. It will help us to assist you better.

Looking forward to your reply!

For further assistance you can write to us at [email protected].

Regards,
Team ixigo

B

Bhanu22

from Mumbai, Maharashtra

Aug 16, 2018

I have paid fare of train from Allahabad to new Delhi Prayagraj Express on 15 Aug 2018 but after payment I can't reach to the IRCTC official website... That's why I can't book my ticket. But fare is deducted from my account..

train train ticket refund amount has been not refunded - Comment #3184992 - Image #0

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Address: Hyderabad, Andhra Pradesh

Dear, sir i booked a indigo flight from kolkata to hyderabad on 12 th may. It's pnr :zbfhyf. I cancelled flight ticket and i got no show refund of rs.790 from sasti ticket but i got only rs.290 in my bank account and received rs.500 in ixigo money. I want total rs.790 to be deposited in my bank account, i don't want any money to be deposited in ixigo money

+2 photos

Jun 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We understand your concern & regret the inconvenience caused. However, we wish to inform you that refund is always processed to the original mode of payment. As you paid Rs. 500 via ixigo money during the booking, refund of Rs. 500 has been processed to same account.

To know more, please visit https://www.ixigo.com/money#money_q2

For any further queries, kindly write to us at [protected]@ixigo.com

Thanks for your kind cooperation!

Regards,
Team ixigo

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bibh9920

from Jamshedpur, Jharkhand

May 29, 2018

Today's 22th may and till now this refund has not been received in our account.

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Ixigo Customer Care's response, May 31, 2018

Verified Support

Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo.

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Address: 132114

Sir

I have booked a 5 person ticket name mr joginder, meena, anjali, shivam and aman on dated 25/5/18 in train no 12311 from panipat to kalka order no 1x1tr[protected], but after that payment is deducted from my account and ticket is not booked.in the transection the message is show "payments is successful, booking is pending". So do some fast. Confirmed my ticket or refund my money

Jun 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Thank you for writing in. Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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bibh9920

from Jamshedpur, Jharkhand

May 29, 2018

Tran no obu90rpagmj9abg04 ref amt 2623/- & tran no obsd35zst4ldljgjh amt rs 2623/- amt not refund in ou account so kindky credit in our account or debit card
account no [protected]

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Address: New Delhi, Delhi, 110005

Sir mujhe 19 may 2018 ko cancelled hui tickects ka refund abhi tak nhi mila. Maine 4 transactions cancelled by company. Lakin uska refund abhi tak nhi mila. But apps mein status mein refunded show kar reha hai. Mere account mein ek bhi refund nhi aaya. Plesase solve this issue. My transactions no. Are

Order id -
Ixitr [protected]
Ixitr [protected]
Ixitr [protected]
Ixitr [protected]

Jun 30, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Sachin,

Greetings from ixigo!

Please be informed the refund against all the shared ids has already been done from our end. We have mailed you the details to [protected]@gmail.com. Kindly check once and speak to the customer support of the bank concern.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 29, 2018

Updated by sachin anil Sir maine custmore care per baat ki wo kekhte hau ki unke paas arn no. Ka koi records show nhi kr reha. Bank branch nein bhi gaya to unhone bhi yehi keha ki in arn no. Ki koi details unke paas nhi hai. Aap ixigo company walo se hi poocho ki jis transactions company se unhone rs. Transfer kiye hai to wahi se conferm kare ki paise kyo transfer nhi hue kyoki rs. Transfer karne ka record to unhi ke paas hai. Sir pls solve this.

May 29, 2018

Updated by sachin anil Sir bank wale keh rehe hai ki for example agar mein unke bank se kisi ko rs. Send karta hoon aur agar wo uske paas nhi recice hote to uske baare mein wo keha pata karega ki rs. Kyo nhi recive hue uske liye aapko jahan se rs. Send kiye the wahi jana hoga. Wo bank wale bata sakte hai ki rs. Kahan ruke hue hai.
Isi tarah agar ixigi walo ne aapka rs. Refund kiya hai to ye unko wahi se pata krna hoga ki rs. Kahan ruke hue hai.

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Address: 132114

Sir I have booked 5 person ticket name Mr Joinder, meena, anjali, Shivam and aman train no 12311 from panipat to kalka on dated 25/5/2018 order no 1X1TR[protected] by your ixigo app and after that ₹ 800/- payment is deducted from my account and booking is pending show. Take some nessercery action. Please confirm my ticket or return my amount

Parvesh Kumar
[protected]

Jun 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

For further assistance feel to write in at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 626004

I have played money for train ticket booking it has reduced from my account but the ticket still not received by me i want money return back or i need my tickets soon in one or two days while my money of sum 175 have been taken from my account the ticket is to virudhunagar to chennai eggmore sure i need my ticket please i request u to take the sudden action of this complaint money have been taken from chandrasekaran. T's account my name is thiruppathi sekaran the account holder is my father sure i need solutions

Jun 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Feel free to write for any further assistance on [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: 416115

Hi I Am sharwankumar Jain I have recently made a booking of Dadar Bikaner express
It shown that ticket was confirmed and thus I booked but it was not confirmed
also I didn't got my money back. This is the message that I received

sarwan, Sorry! Booking for your Dadar (DDR) - Bikaner Jn (BKN) train with Booking ID: IXITR[protected] was not confirmed. Refund of Rs. 2988 has been initiated and will be credited to your account within 5 days.
Re-book your ticket https://ixtr.app.link/232Nh6qq1M

Jul 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared id is already been done from our end. We have sent the refund details to your mail id sarwan.[protected]@gmail.com. Please check with the phone banker concern regarding the same.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 111

false and incomplete information

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credit my account in amount 1380

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train bookings

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no refund initiated

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amount deducted but ticket booking pending no status update

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forgery in refunds

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balance to refund

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please refund my amount

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return money

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refund of 1917 is not done

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money

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never received the ixigo money that i am supposed to get because of flight cancellation by the airlines

I want my money back

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train train ticket refund amount has been not refunded

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refund initiated incorrectly

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payment is deducted but booking is pending

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not refunded in my account

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payment is deducted from my account but ticket booking is pending

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train ticket has not booked but money has reduced from the account

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refund not made

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