[Resolved] Ixigo — ticket not booked

Sampath R

from Manuguru, Telangana

Address:	508213
Website:	IXIGO

Myself sampath
1. I have booked a ticket today from nalgonda (Nlda) to renigunta jn (Ra) (May 9 2018) in (Hyderabad-ernakulam jn spl express)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.405 rs has been deducted from debited card
My booking id:ixitr[protected]

My contact no..
My mail:[protected]@gmail.com

Please do the needs...

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Apr 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi Sampath,

Greetings from ixigo!

Please be informed the refund against the shared id has been initiated and shall be credited to your account in 5 to 7 working days.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

Mar 06, 2018

Updated by Sampath R Thanks ixigo... Problem solved..

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Comments

JOJO M J

from Malappuram, Kerala

On 26th February 2018 I have made a train ticket booking on ixigo worth Rs900. But booking not done. Money deducted from my account. My Transaction Ref No is IGACZPFWM4. I can't see any refund status on app. Refund will available or not.. What I want to do.. Please help me.. And your customer care number is wrong on website.

Sampath R

from Manuguru, Telangana

Problem solved Thanks ixigo..

Kanwarjeet Singh Chawla

from Meerut, Uttar Pradesh

I have booked a ticket with pnr no [protected] transaction id IXITR[protected] which is not confirmed on chart preparation W/L 1 email customercare ixigo from id rawnak.[protected]@gmail.com, filled complain on help section on app before departure of the train, but no response from the company side.
Pl. Help in getting the refund