Ixigo Complaints & Reviews

I did not get any refund eventhough TDR accepted on IRCTC website. Ixigo has not refunded my money.

Hello.. i had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by ixigo. please refund the money. train ticket information is given in photo attached.

+5 photos

Apr 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo!

We believe your concern has been addressed by our team over call.

For any further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo

Mar 22, 2018

JYOTIMAY DUTTA's response Booking date - 21.3.2017

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U

UP Sales

from Noida, Uttar Pradesh

Mar 21, 2018

1. Booking Id: IXITR[protected] amount not refund Rs. 5578
2. Booking Id: IXITR[protected] amount not refund Rs. 3233

Please refund amount.

My Mobile no. [protected]

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V

Vineet sonu

from Delhi, Delhi

Mar 22, 2018

Mera name vineet hai mujhai mera pf number meri mail I'd per summit ker di jia Kyo ki office mai koi sunta nhi hai please sir reqast hai meri employee I'd A384177
hai please kai baar complent ker choka hu
Koi replay nhi ata hi meri mail I'd hai [protected]@gmail.com
Mera mobile number [protected]
Please update me
Thank sir

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J

JYOTIMAY DUTTA

from Mundi, Madhya Pradesh

Mar 22, 2018

I just book a train ticket through ixigo train app.. Money is deducted from bank account and ticket was canceled.. What should i do right now.
i want my money back.. Do something
Bank hdfc
Train valsad puri express
Money 1600+
I have a screen shot

refund is not given for accepted tdr on irctc train ticket - Comment #3048518 - Image #0

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My pnr no. Was [protected]. The ticket was in waiting list (Travel date 01-mar-2018, train no. 12810 hwh mumbai mail, from jalgaon to mumbai) which got cancelled since it was an e-ticket) after the chart was prepared. I got the mail from ixigo on 8th mar 2018 that they will refund me in next 5-7 business days.
But yet not received the refund.
Please do the needful.

Apr 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund is already been initiated from our end. We have shared the refund details to your mail id.

For any other assistance feel free to write to [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 722173

Sir, i have generate a train ticket from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so i[censored] really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balance from a debit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail: [protected]@gmail.com

Apr 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 15, 2018

Updated by s900244 Sir, i was generate a ticket today the ticket id is IXITR [protected]
Its deduced 380 rupees plss refund my balance ... And when check in my account and call sbi customers care they said to complaints your website .. So plss sir give me my as a refund as soon as possible ..

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo

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Address: Kozhikode, Kerala

Booking i'd=ixitr[protected]
This ticket is canceld but i dont get back my mony ur message im pasting here.. (Akhil, sorry! Booking for your katpadi jn (Kpd) - kozhikode (Clt) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 345 has been initiated and will be credited to your account within 10 working days.
Re-book your ticket https://ixtr.app.link/oXJlr4GlSK)
I want my money

Apr 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we have already initiated the refund. Have shared the refund details with your mail id.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Website: www.ixigo.com

They are not refunding my money, as i already asked 5-6 times. The customer support stopped replying.
On 15th february i booked 3 tickets from katpadi to banglore. From my account balance money has been diducted but i didn't get tickets.
So i complaint to them first they told within 3 days we will refund you but now 30 days over still i didn't get anything.

Please help.

Thank you.

+1 photos

Apr 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund of Rs 315 has already been done from our end. We have sent the details to your mail id, please check.

For any further assistance feel free to contact us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Bellary, Karnataka, 583104

Dear sir/madam,

This is to inform you it's been more than 3 weeks and still i had not received refund against pnr no. [protected] and booking id : ixitr[protected]

Please take this on top priority and process the refund at the earliest.

I have also attached image for your reference.

Note: in case of too much of delay i may take this on public portal and may even sue you for wasting my hell out of time.

Thanks and regards,
Piyush.

+1 photos

Apr 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared PNR is already done from our end. We have also shared the details with you over chat. Request you to please check with your phone banker regarding the refund status.

For any other assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Ghaziabad, Uttar Pradesh, 201010

Respected sir,
I have booked a ticket from this site but due to some unavoidable circumstances i had to cancel it. I was promised to get back the money after some compulsory deductions.
It's the 10th day now and i am yet to receive my refund.
Please guide me further.. I am posting the screenshot of the details in which there's a confirmation mail from your site..
The total refund i was to get was 240 rs.

+1 photos

Apr 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared PNR is already been initiated from our end. We have shared the details with your mail id.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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K

Kevlin Jack

from Kanpur, Uttar Pradesh

Mar 13, 2018

I have booked tickets from Lucknow to Haridwar on March 03, 2018. The tickets were not booked but an amount 885*3=2655was deducted.This amount has not been returned.
This is pure fraud and I will lodge an FIR against app managers if I didn't get my money back.
Inform immediately please.
Gautam Mishra

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S

Shubam Àggarwal

from Amritsar, Punjab

May 15, 2018

I have booked tickets from Nizamuddin to Kota junction and no i have no updates about my booking yet and neither are they are answering my mails properly its been three days when I booked my tickets and they are not giving me my money back

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Address: Nellore, Andhra Pradesh, 524001

Website: Yahoo

I have booked tickets from chennai central to nellore but not confirmed tickets. So they automatically cancelled tickets. Please make refund amount ro my account. And let me know how many days will take place to make refund to my account. What is the reason of not booking. Two times amount is diduct from my account but not booked. Both bookings are automatically cancelled

Apr 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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C

Cool chill

from Bengaluru, Karnataka

Mar 12, 2018

This is to inform it's been more than 2 weeks and yet have not received the refund. I have attached image for reference.

Take this on urgency.

Would kindly request to look into this issue and process the refund at the earliest.

Thanks,
Piyush Salecha

refund amount of train tickets - Comment #3035529 - Image #0

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Ixigo Customer Care's response, Mar 12, 2018

Verified Support

Hi,

Greetings from ixigo!

Please be informed the refund against the shared id is already been initiated from our end. Please check with your bank concern.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

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I tried booking a train ticket from "IXIGO" application using BHIM UPI as payment interface for an amount of 2152 on 18th December and my money got deducted and unfortunately i was not able to book the ticket and till date money is not refunded to my account, when i contacted ixigo customer care they told they will raise a charge back regarding this and after few days they called only to inform that they have refunded and asked me to contact my bank("Karnataka Bank") regarding this and when i contacted them they too told they will raise a charge back regarding this and i get to hear that their charge back was rejected by merchant bank ("AXIS BANK") here merchant bank means where IXIGO has their account, now from each side they are telling its not their fault and each of them is telling me to call other person
Transaction number is :[protected]

Apr 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 08, 2018

Updated by Laxmikanth Madhyastha And i also contacted BHIM UPI customer care and they are also telling money is refunded but actually it is not

Verified Support

Mar 12, 2018

Ixigo Customer Care's response Hi Laxmikanth,

Greetings from ixigo!

As per your discussion with our team concern the refund against the said transaction has already been done from our end. Kindly check with your bank concern.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Myself Zubair P
1. I have booked a ticket today from Chennai central to calicut (march 7 2018) in (mangalore express 12685)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.1165rs has been deducted from debited card
My transaction id:AXI91100000000475650391520321306057
My contact no..[protected]
My mail:[protected]@gmail.com

Please do the needs...

+1 photos

Apr 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the transaction has already been initiated and shall be credited to your source account 5 to 7 working days.

Foe any further assistance write to us at [protected]@ixigo.com .

Regards,
Team ixigo

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N

Nikhil Dahiya

from Gurgaon, Haryana

Mar 8, 2018

Sir I have book train tickets for Nashik and I have done payment but after taking payment page is showing login after some time and it fails but suddenly bank message came that amount have been deducted from your account and it happen two times my payment have taken two time please refund my money please provide please tell solution

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I have yet to be received my refund amount of rs6432 due to non confirmation of dbrt rajdhani 12424 on 25/03/2018 at20:15 against trans. Id:azcy5iyrum1ibzakb & book id:ixitr[protected]. Please arrange to credit the amount into my savings account of federal bank of tinsukia branch as the amount is deducted my federal bank debit card. Thanks. Mukul kalita, tinsukia, assam pin:796145 reference id:[protected]

Apr 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the amount will be credited to the source account in 5 to 7 working days. Please be assured your money is safe.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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M

Maini Karki

from Patna, Bihar

Mar 8, 2018

My name is Maini Karki. I have canceled my train tickets from Haldwani to Dehradun. When will I receive my refund amount?? In how many days?I need it urgently. Mail me [protected]@gmail.com

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Yesterday i was booking ticket and my account deducted 470rs from my account and suddenly booking cancelled transaction made from bank and amount didn't came back yet. Please be needful. I am very worried regarding my amount as because i was making tickets properly and didn't done any mistake but suddenly on webpage it shows booking cancelled not done and money not came yet. Please help..

Apr 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Kindly share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Chennai, Tamil Nadu

I was booked a ticket in bus using ixigo app (Chennai - madurai) mjt travels on 2nd march 2018. But the bus was cancelled, still the amount was not refunded. My ticket details :pnr mjti2jn535237,

Your trip chennai - madurai is cancelled due to vehicle damaged.

Please call [protected] for more details.

Mjt travels. Please do the needful and credit my money.

Apr 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 26, 2018

Razz Biswal's response My cancel ticket money refund

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

As per our discussion your concern has been addressed.

For any further assistance write to [protected]@ixigo.com.

Regards,
Team ixigo

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R

Razz Biswal

from Coimbatore, Tamil Nadu

Mar 6, 2018

[protected]

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Z

Zulfikar Beawar

from Jaipur, Rajasthan

Mar 7, 2018

Dear sir
I booked an air ticket from mumbai to udaipur by indigo airways.
The ticket is confirmed it had more than 2 days but I dont received my ixigo money of worth rs 500.
I request you to please send my ixigo money on my account gmail= [protected]@gmail.com

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Address: 508213

Website: IXIGO

Myself sampath
1. I have booked a ticket today from nalgonda (Nlda) to renigunta jn (Ra) (May 9 2018) in (Hyderabad-ernakulam jn spl express)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.405 rs has been deducted from debited card
My booking id:ixitr[protected]

My contact no..
My mail:[protected]@gmail.com

Please do the needs...

Apr 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi Sampath,

Greetings from ixigo!

Please be informed the refund against the shared id has been initiated and shall be credited to your account in 5 to 7 working days.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

Mar 06, 2018

Updated by Sampath R Thanks ixigo... Problem solved..

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J

JOJO M J

from Malappuram, Kerala

Mar 6, 2018

On 26th February 2018 I have made a train ticket booking on ixigo worth Rs900. But booking not done. Money deducted from my account. My Transaction Ref No is IGACZPFWM4. I can't see any refund status on app. Refund will available or not.. What I want to do.. Please help me.. And your customer care number is wrong on website.

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S

Sampath R

from Manuguru, Telangana

Mar 6, 2018

Problem solved Thanks ixigo..

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K

Kanwarjeet Singh Chawla

from Meerut, Uttar Pradesh

Mar 8, 2018

I have booked a ticket with pnr no [protected] transaction id IXITR[protected] which is not confirmed on chart preparation W/L 1 email customercare ixigo from id rawnak.[protected]@gmail.com, filled complain on help section on app before departure of the train, but no response from the company side.
Pl. Help in getting the refund

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Hi,
I had booked a ticket from mysore (Mys) to chennai central (Mas).. The refund of rs 285 has not been done.. Please do it as soon as possible..
Refunded money-rs 285
Reference id-[protected]
Transaction id-8as3vv7649s3i8aqs
Emai [protected]@gmail.com
Merchant-www.ixigo.com

Dear ixigo, you had sent me a mail that my money will be refunded within 5-7 days. Its almost 23 days now, and still i am waiting for my refund.
I have attached the snapshot of the email of refund that was sent from your side.

Please do the needful as soon as possible. Thanks.

Apr 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 01, 2018

Updated by Money sinha Refund Email Snapshot

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

This is to inform you that amount against the shared Transaction id has already been refunded from our end. we have sent all the refund details to [protected]@gmail.com.

For any further assistance you can write to [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Chennai, Tamil Nadu, 600106

Hello,

Myself branesh arvinth.
I have tried to book a ticket from chennai to nagercoil (24 apr 2018 - 8.15 train) on today. Cash has been debited from my account. But it displays a error message regarding the booking process.
Please kindly refund my money rs.385/- asap.
Thanking you

My contact

Branesh. [protected]@gmail.com
[protected]

Apr 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 01, 2018

Updated by Branesh Arvinth Please refund my money asap .

Verified Support

Mar 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund amount of Rs 385 has already been initiated and shall be credited to your account in 5 to 7 working days.

For any further assistance you can write to [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Chennai, Tamil Nadu, 600119

Dear sir/madam,

I piradi vasu booked flight indigo from ixigo having pnr number n932gi

I have not received the refund amount till now, i have contacted indigo and sasti ticket.com they have told that they have refunded to ixigo, but i havent received the amount from you till now.

Sastiticket.com has given me the following reference number, prl05mr6jrj

Please provide my refund amount on priority.

Regards,
Piradi vasu
+91 [protected] +[protected]
Vasu[protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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IndiGo Customer Care

from Delhi, Delhi

Mar 8, 2018

Hi Vasu,

We request you to get in touch with concern travel portal from where the booking is made.
Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team

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Address: New Delhi, Delhi, 110046

While booking the ticket yesterday the amount was deducted twice for Rs. 1455 but the ticket was not confirmed at the third time the ticket got confirmed when I again booked through my free charge wallet. Now when and in how much days I will get the refund of 1455 which was deducted twice incorrectly. I have already attached the copy of my bank statement will you look into the matter and get it resolved asap.

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Ixigo customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by Rahul Ojha While booking the ticket on 25 Feb, 2018 the amount was deducted twice for Rs. 1455 but the ticket was not confirmed for twice at the third time the ticket got confirmed. Now when I will get the refund of 1455 which was deducted twice incorrectly. I am sending you the attached copy of my statement to check and when I will get my refund back in my account. This is the first time I had faced this kind of issues with ixigo.

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M

Money sinha

from Bengaluru, Karnataka

Mar 1, 2018

Hi,
i had booked a ticket on 15th feb from mysore(MYS) to chennai central(MAS).. The refund of rs 285 has not been done..please do it as soon as possible..
refunded money-rs 285
reference id-[protected]
transaction id-8AS3VV7649S3I8AQS
emai [protected]@gmail.com
Merchant-www.ixigo.com

money deducted but ticket not confirmed - Comment #3023220 - Image #0

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I was try to book my train ticket on shatabdi express from nia-r on[protected] and the ticket was not booked but the money is deducted from my account the message was came to me that it will be refunded to you in 10 working days but it is not credit to my account so plzz do it fast this is too late to credit
Punjab national bank
[protected]

+1 photos

Apr 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi Rajat,

Greetings from ixigo!

Thanks for writing in. We would like to inform you that we haven’t received any credit against the shared id. As it was a payment failure request you to please check with the bank concern regarding the same.

Feel free to write at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo

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K

Kamatham mallikarjuna Rao

from Bengaluru, Karnataka

Mar 1, 2018

I have booked a ticket for 9-3-2018 from Tirupati to Ernakulam for 5 members in 2nd AC. Now I want to cancel one member from the team. But, I am unable to cancel the ticket. The irctc website says that the ticket was not booked through ircrc and cancellation can not be done. Tell me please how to cancel the ticket

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R

rdv5966

from Pune, Maharashtra

Mar 1, 2018

I have booked a train ticket by ixiogo, but now i don't want to travel on 28 feb, so i now i want to cancel this ticket but i am not getting any option to cancel. please help me out to cancel this ticket as soon as possible because after some days i am not able to cancel this, and i don't want to lose my money.

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Address: Pune, Maharashtra

Website: Ixigo

Hi

I have booked train ticket via ixigo app but when trying to cancel it via ixigo app its saying pnr is not generated or flushed. Can you pleas help me into this. This is very bad from ixigo your app is just disgusting. Will not tell anyone to use ixigo in future.

Ixigo not even having any customer care number and i have dropped message so many times but no response from them.

Apr 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo!

Please share the booking id starting with IXITR or the PNR so that we can assist you better.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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