Ixigo Complaints & Reviews

Hi sir
This is Abhishek I have tried yesterday night to book tickets from Hyderabad to New Delhi By flight Go- Air G8 426 Timing 2300 to 0120 on 29th of may I completed my payment from clear trip By IXIGO APP But I got neither my trip ID nor any message or email regarding that There was some server problem With details provided below rahulrohilla2007gmailcom Name Abhishek [protected] this number working [protected] this number lost IXIGO app registered number Now changed to [protected] Please look into this matter and reply me as soon as possible Thank you Please Call me at [protected] Amount deducted 20870 RS On POS PAYUST[protected] at wwwcleartripcom txn[protected] I hope you reply me today and resolve the matter as it is pending from last 6 days .
I have tried booking on 19th and today it's 24, and yet I have not received any payment back.

Jul 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo

We hope your concern has been resolved by Cleartrip as the refund has been processed to your account.

For any further assistance, you may call Cleartrip on[protected].

Thanks for your kind cooperation!

Regards,
Team ixigo

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Address: Lucknow, Uttar Pradesh, 226025

Website: Ixigo.com

Hello

I try to book train ticket on 16-may-2018 from lucknow to dhanbad train no-13308 ganga sutlaj express. Payment amount haa been deducted but booking failed. It said refund will be credit in your account within 5 daya but not get any refund. Please refund my money.
Order id-ixitr[protected]
Email [protected]@gmail.com
Bank statement are given in photo

+1 photos

Jun 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Ixigo Customer Care's response Hi Shivam,

Greetings from ixigo!

We wish to inform you that refund against the shared id is already been initiated from our end. Request you to please check with your phone banker with the shared ARN.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 24, 2018

Updated by shivamkrpandey I go bank and check my Bank statement today it dont show Any credit transaction. And banker say no amount has been credited.
Refund my amount of rs 1167 booking Failed on 16 May 2018 and i also provide today transaction receipt. Refund my Money
Order id-ixitr[protected]
Email [protected]@gmail.com

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Surjeet Chittoriya

from Hyderabad, Telangana

May 25, 2018

I book my ticket the amount is paid but my ticket is not confirm and my amount is not refund my email id is [protected]@gmail.com so please refund my amount or confirm my ticket I book my ticket on 14 may but it is not confirmed so refund my amount otherwise confirmed it

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A

abhijeet7ak

from Karwar, Karnataka

May 25, 2018

I had booked a train ticket on 24 april 2018 from belagavi to bengaluru in train no 16590. The fare was rs340. I cancelled it from itheir app itself. But still i have not got my refund
PNR-[protected]
ORDER ID- IXITR[protected]

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Address: Mumbai City, Maharashtra, 400089

Transaction id: n8ys8t3c9rgo1frym

Refund amount 6610.00

Reference id: [protected]

Pnr: [protected]

The above refund was processed by you on 10th may 2018 as informed to us and it was also informed that refund will be received within 5 to 8 working days.

Today's 20th may and till now this refund has not been received in our account.

Please let us know why.

Awaiting your response.

Nikhil rajan

Jun 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against the shared id is already done from our end. We have sent the ARN to your mail id as well. Please go through the mail once.

For further assistance feel free to write to us at [protected]@ixigo.com .

Regards,
Team ixigo

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Address: 410218

Hello,

I have booked flights tickets (Details as below) from app of ixigo. The amount has been deducted from my bank but no tickets confirmation has been received.

Flight details:

Mumbai - bali (29th june 2018)
Jet airways 9w12 mumbai to singapore
Jetstar asia 3k245 singapore to bali

Bali - mumbai (5th july 2018)
Jetstar asia 3k242 bali to singapore
Jet airways 9w11 singapore to mumbai

Jun 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Nikhil,

Greetings from ixigo

As per your discussion with our team, we hope your query has been resolved.

For any further assistance, kindly call your service provider Easemytrip on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

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S

Shareen S. Anthony

from Nashik, Maharashtra

May 21, 2018

I have booked a ticked my money is deducted but my ticket was cancelled due to some reason. I got a msg that my rs will be refunded but till now I got no money.. Please help. Ticket was booked on 5 th may from badnera to pune. Today is 13th may, till now my money is not refunded

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Ixigo Customer Care's response, May 22, 2018

Verified Support

Hi Shareen,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo

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I had registered traintickrt and that was failed. But i didint receive the amount back. Reference id is [protected]. Please refund my amount. My mail id is [protected]@gmail.com. I have tonget 300 rupees as refund. Once i received an email with the following reference id. But i didint get the amount. But i was not able to reply to that mail id. Please make a solution. Refund my ampunt. As soon as possible

Jun 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against the shared id is already done from our end. We have sent the ARN to your mail id as well also please go through the mail once.

For further assistance feel free to write to us at [protected]@ixigo.com .

Regards,
Team ixigo

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BIjinu

from Kasaragod, Kerala

May 20, 2018

Where is my amount. Your cheating app make my money lost. Refund my amount

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B

BIjinu

from Kasaragod, Kerala

May 22, 2018

No i just received a message stating that your refund amount will be refunded within 7 working days and for any furthur enquires ur consumer number is [protected].such an email only. Please refund my amount. I[censored] refunded my amont then mail its evidence to my mail id.

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Address: New Delhi, Delhi

Sir
I am pardeep singh ixigo user my real name is pardeep singh but ixigo id is show pardeep singh. Please change it sinvh replace to singh my email id is [protected]@gmail.com and my ixigo registered mobile number is [protected].

Please my name spelling correction sinvh replace to singh. I hope you understand my problem and solution it as soon as possible.
Thanking you
Pardeep singh

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

May 21, 2018

Verified Support

Hi Pardeep,

Greetings from ixigo!

We would like to inform you that you can change or update your information by following these steps: Open the website ixigo.com --> Go to account section --> Go to edit profile where you can change or update the desired details.

Please reach out to us on [protected]@ixigo.com in case of any queries.

Regards,
Team ixigo

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Recently booked a flight ticket from pune to delhi of 21st june 2018 vide trip id emt45908598 in vistarauk 992. As a commitment provide of rs. 750 as cashback in the form of ixigo money i retained the services of ixigo. After making the flight ticket, i was shocked to see that till now i havent received any ixigo money as committed by the ixigo
I hope for expedite resolution of this issue

Jun 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Animesh,

Greetings from ixigo!

The ixigo money for Booking ID: EMT45908598 has already been credited on 17th May, 2018 in the ixigo money account linked to your email id [protected]@gmail.com used by you to login on ixigo while making the booking.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Basavarajm

from Bengaluru, Karnataka

May 21, 2018

I tried booking train via ixigo and for paying I used tez upi when I payed amount got deducted but booking is pending, this is happening second time pls refund my money back

cashback of rs. 750 not received - Comment #3103202 - Image #0

cashback of rs. 750 not received - Comment #3103202 - Image #1

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A

Anandhu AR

from Tiruvannamalai, Tamil Nadu

May 21, 2018

Sir on April 13 2018
I booked a ticket from kollam to katpadi
It's showing that payment success booking failure
They also show that refund initiated
But till now the money hasn't reached my account

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Subi Bhardwaj

from Gobardanga, West Bengal

May 21, 2018

Pls i want to knw abt my money, , which is not refund to my account ..so, pls refund my money as soon as possible

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D

D5frinds

from Ghatampur, Uttar Pradesh

May 22, 2018

I have booked ticket i 10 may payment success but booking failure this happened two times both time 2848 rupees and one time have concelled that's refund also not completed I have payed 8544 rupees this is second time I complained today is 21 may but refund is not completed so what can I do finally I decide to case ixigo

cashback of rs. 750 not received - Comment #3105219 - Image #0

cashback of rs. 750 not received - Comment #3105219 - Image #1

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Address: 560038

Website: Ixigo.com

I cancelled a flight ticket from bengaluru to new delhi on 7th may. The confirmation mail from ixigo as well as the cancellation menu showed a deduction of around inr 3600/-

The email from the ixigo stated confirmed that i will receive a refund of inr 6379/- however, today i got an sms with a refund of rs 515.00/- instead of 6379.

This is just a scam being done by ixigo and cheap ticket. Even the indigo airlines (Flight operator) website states that the tickets are refunded upto 1.5 hrs prior and i cancelled it way before that deadline as well (2.45 hrs).

Do they really think that customers are sitting like fools out here who don’t know what these guys are trying to do to just make money? Where is your customer empathy or success team?

+2 photos

Jun 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Shayon,

Greetings from ixigo

We apologise for the inconvenience caused. We wish to inform you that refund is processed by your service provider through which you book. We have escalated your concern & same will be resolved in 24 hours. Be assured, your amount is completely safe and will be refunded as promised.

Thanks for your kind cooperation!

Regards,
Team ixigo

May 22, 2018

Updated by Shayon Dasverma Hi Team,

Please check my concern. It has been more than 5 Days not 24Hrs as you mentioned and nothing has happened!

Also, The refund was already processed for only 515 Rs instead of 6379 for which I raised the concern. Please read the query before you respond!

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Shayon,

We hope your concern has been resolved by Cheapticket.

For any further queries, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Jun 26, 2018

Updated by Shayon Dasverma Hi,

Thanks ixigo team for the resolution. I didn't receive a single call from Cheap Ticket but Ixigo was constantly in touch with me to get the refund processed.

Complaint has been resolved.

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A

Abu Iquyan

from Raha, Assam

May 17, 2018

I had book ticket from ixigo and my payment is successful but my ticket is still waiting i didn't get any refund or ticket

incorrect refund initiated - ixigo + cheap ticket scam! - Comment #3100021 - Image #0

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Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Abu,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

A

Ashish Solunke

from Nagpur, Maharashtra

May 18, 2018

Hi,
My name is laxman solunke i booked ticket on 8th may 2018 my trip id is IXITR[protected]
But i still didnt got my refund please help me with this

incorrect refund initiated - ixigo + cheap ticket scam! - Comment #3101518 - Image #0

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Billy Meyer

from Thiruvananthapuram, Kerala

May 21, 2018

Booked a ticket nearly 2 weeks back and the status is still pending. Is there a way to cancel the ticket.

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Address: Madurai, Tamil Nadu, 0064006493l9020

Good evening sir,

Sir, we are reserve the train ticket for (06/05/2018) trivandrum to madurai junction. Journey date (07/05/2018). Train no.56701rupees 135.00 debited my bank account, but the ticket was cancel. But we can't receive the refund. So please kindly return the money for my bank account please quickly.

Thank you.

Your truely,

Karthick

Jun 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Ixigo Customer Care's response Hi Karthick,

Greetings fro ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR along with registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 16, 2018

Updated by Karthick Segoy Transaction ID:NGRLN0DO7TP9U9Q7

May 16, 2018

Updated by Karthick Segoy Reference ID:[protected]

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I have not received refund of rail reservation for ra.1674 despite your message dt.07.05.2018 that
It has been processed and money will receive within 48 hours. Atm 74332748126812543871490 till date our bank account has not credited please check and refund the amount. It is too late despite your message on it. My email id up. [protected]@nic.co.in
Pl. Refund the above. Amount
Thanks

Jun 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 15, 2018

Updated by U P saini Thank you

Verified Support

May 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we have already refunded the said amount to your source account. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Your bank's branch may not be able to trace the refund from their record. Please ask them to check with their Central Operations Team and they should be able to locate the refund.

We appreciate your patience and co-operation.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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sksaddamhossain

from Bhubaneshwar, Odisha

May 16, 2018

Plz refund my cash

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Ixigo Customer Care's response, May 16, 2018

Verified Support

Hi,

Greetings fro ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR along with registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

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Sir, I have booked a ticket of SEALDAH-BALLIA (13106) from Shahpur patoree to Sealdah on 9th May 2018. The transaction for the said journey was completed but just after few moment I received a text message that my ticket was not completed and my money will be refunded in 5 days. Till now I have not received my money.
My transaction id is: I7LMIPG9PCCNMGYFI.
EMAIL ID: [protected]@gmail.com

+1 photos

Jun 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Vikash,

Greetings from ixigo

We wish to inform you that your refund of Rs. 305 has been already processed to your bank. We have also shared the complete refund details over email. Kindly follow up with your bank if the refund is not credited to your account yet. For any queries, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Surat, Gujarat, 395005

Website: Irctc

Dir. Madam /sir
I had booked a ticket 04/05/18 on. Train number 19063 danapur exp. Ticket not booked and b the amount of rs. 1847 was deducket
The transaction id:
Till now i have not received the refund amount so kindly look into
Metre for fast results for my refand
Thank you regards
Mukesh ravani
Email id. [protected]@gmail.com

+2 photos

Jun 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 15, 2018

Updated by tamunti devi Sir. Mere account me refand amount Nani aya hai aaj 8days ho gaya aap check kar lewe

Verified Support

May 15, 2018

Ixigo Customer Care's response Hi Tamunti,

Greetings from ixigo!

We would like to inform you that the refund has already been initiated from our end and we have mailed you the refund details as well. Kindly check with your phone banker regarding the refund status.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Srichandana pulyala

from Khammam, Telangana

May 15, 2018

I have entered wrong incache...so my ticket reservation was cancelled... when will I receive my refund n how much I'll receive... without booking train ticket, , amount was deducted, , , user ID :Ch101921... password :Av523RLUY... ordered id:IXITR[protected]..

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Ixigo Customer Care's response, May 16, 2018

Verified Support

Hi,

Greetings from ixigo!

We would like to inform you that the refund of Rs 699 for your failed booking has been initiated and would reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo

S

Srichandana pulyala

from Khammam, Telangana

May 15, 2018

I entered wrong incache..so my ticket reservation was cancelled...when will I receive my refund n how much I'll get...how much money will be deducted after cancellation...

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Please refund my train tickets booking failed amount 615 for 3 members from nzm to gwl train no 19326 booking date 13/05/2018 my ixigo booking order no # ixitr[protected] my failed amount credit in my bank account as soon as earlier. I am ixigo user my id is pardeepsi and email [protected]@gmail.com refund when credit 48 hours complete from booking failed.
Please resolve my problem earlier
Thanking you
Pardeep Singh

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Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

May 16, 2018

Verified Support

Hi Pradeep,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Patna, Bihar, 800001

Dear madam/sir,
I had booked a ticket on 11.04.18 on train number 12303 poorva express from patna to new delhi but unfortunately the ticket was not booked &b the amount of rs.1894 was deducted.
The transaction id: igujiwwo5vfkmlp6
Till now i have not received the refund amount.
So kindly look into the matter for fast result for my refund.
Thanking you
Regards
Rohit tikari

My e-mail id is [protected]@gmail.com

Jun 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Rohit,

Greetings from ixigo!

We couldn't find your details. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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I was booking 2 tickets, one from jharsuguda to cuttack in tapaswini express another from bhubneshwar to jharsuguda in bhubneshwar-rourkela intercity. The booking failed but the amount was deduct from a/c. Though the stimulated time is 5-7 working days, i need the money urgently. So please refund my money as soon as possible. Kindly refund rs 430 of tapaswini express and rs 500 for bhubneshwar-rourkela intercity express. The booking was done on 12.5.2018

Jun 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Ayushi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 14, 2018

Updated by Ayushi3599 The registered Email ID is [protected]@gmail.com
1) train name- bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id - IXITR[protected]
Booking of both these trains had failed but the money was deducted

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Ayushi,

Thanks for sharing the details. We have sent your complete refund details to your e-mail id since the refund has been already processed to your bank. We'd request you to please check with your bank once. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Ayushi3599

from Patna, Bihar

May 14, 2018

The registered email ID is [protected]@gmail.com
1) train name - bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id- IXITR[protected]
Booking of both these trains had failed but money was deducted
So please refund the money as soon as possible

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R

renu2319866

May 16, 2018

31 mar, i tried using first time ixigo & 2 times but it failed. Cleartrip said will return money & they returned on 20th Apr 2018. But AED 65.07 per ticket is deducted...Why it is so...Give my money back

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Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Renu,

Greetings from ixigo

We apologise for the inconvenience caused. We'd request you to please send us a brief query of your concern at [email protected] or call your service provider on 9595 333 333 for quick assistance. It will help resolve your concern quickly.

Thanks for your kind cooperation!

Regards,
Team ixigo

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Address: Mumbai City, Maharashtra, 400063

Website: ixigo iphone mobile application

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for new delhi to mumbai central through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".
br...

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7 Comments

Website: www.ixigo.com

Dear sir,
I booked a train ticket from nasik rd station to csmt for sevagram express (Departing from nasik road station on 5th may) on 3rd may 2018. Unfortunately, the transaction was failure and i got the message that the refund process will be commenced in 5 working days. 5th may morning, i received another text that my refund process has been commenced and cash would be transferred to my bank account in 48 hrs. It's been a week since and i haven't yet got my refund. Kindly look into the matter soon as possible. I got the transactions id in case required which i would disclose in personal interaction. Thanks..

+1 photos

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Harshwardhan,

Greetings fro ixigo!

Please be informed refund is already been processed from our end. Request you to please contact the customer support of the bank concern and ask them about the refund status with the shared ARN.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Pardeepshivi

from Noida, Uttar Pradesh

May 15, 2018

Please refund my booking failed due to technical issues Rs 615 on 13/5/18 from nzm to gwl train no. 19326 ASR INDB EXPRESS order no IXITR[protected] Please refund my amount no delay policy

Thanking you
Pardeep Sinvh

didn't get refund of rs.480 after transaction failure. - Comment #3097356 - Image #0

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M

Mohan22995

from Chennai, Tamil Nadu

May 15, 2018

I wanted to book train ticket, I initiated the process, made payment via 'bhim' app, money was debited from my Bank account but ticket was not booked. I request you to please refund my money.

didn't get refund of rs.480 after transaction failure. - Comment #3097579 - Image #0

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I booked my ticket via ixigo trains app but the ticket was not booked but in app it shows as payment initiated and the if the money has been debited it will be refunded in your account with in five days even though after completion of five days also money is not credited to my account so please refund the debited amount to my account please kindly process my complaint

+1 photos

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi Mounika,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

Feel free to write in to [protected]@ixigo, if you need any other assistance!

Regards,
Team ixigo

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bhawesh thakkar

from Durg, Chhattisgarh

May 11, 2018

I have tried to book raipur to dadar in 3rd ac booking is not conrfm and amount is deducted plz give the refund fast because I will go to mumbai for a medical reason

about my debited money from account - Comment #3094472 - Image #0

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Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Bhawesh,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

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I have booked the ticket from ixigo and the amount is deducted. I have received the payment confirmation mail along with transaction id, card number, mobile number, email id. I have contacted the booking provider i. E sasticket which says they did not receive the payment and they are asking to make another booking which is not convenient for me because the problem is not from my end.

+2 photos

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that the booking id PRL067DB0NU reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to get back to us on [protected]@ixigo.com with any further queries.

Regards,
Team ixigo

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S

Shreya Jadhav

from Shahpur, Gujarat

May 11, 2018

Refund is not done even after 5 days

booking not confirmed but amount deducted - Comment #3094459 - Image #0

Reply

Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Shreya,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund status.

Feel free to write in for any other assistance to [email protected]!

P

Purav pandey

from Gurgaon, Haryana

May 11, 2018

Refund of Rs. 2047 for your Bandra Terminus (BDTS) - Kalka (KLK) train booking has been processed to your bank. The ARN number is 74056638121812065496694. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.

booking not confirmed but amount deducted - Comment #3094543 - Image #0

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Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Purav,

Greetings from ixigo!

Please be informed we have already refunded the said amount to your source account.
We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.

We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Solapur, Maharashtra, 413226

Website: [email protected]

Im booking train h nizamuddin - nagpur train booking could not be confirmed due to payment. Sir aardley 5-7 warking day campletd but not credit my refund rs. 2383 rupees.
A ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] [protected] for further details.

My transaction id : m4cmqg2oc9wio90df

+1 photos

Jun 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 10, 2018

Updated by Rohitraje Shinde im booking train H Nizamuddin - Nagpur train booking could not be confirmed due to payment . sir Aardley 5-7 warking day campletd but not credit my refund Rs. 2383 Rupees .
a ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] [protected] for further details.

MY Transaction id : M4CMQG2OC9WIO90DF

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Rohit,

Greetings from ixigo!

Please be informed the refund against shared id transaction id : M4CMQG2OC9WIO90DF is already been processed from our end and we have shared the details with you over mail mail as well.

Request you to please get in touch with the customer support of the bank concern regarding the same.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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