Ixigo Complaints & Reviews

Dear sir
My registered email is [protected]@gmail.com
I have booked a ticket from dubai to mumbai return on 09/05/2018 amount of
19153 the
My money got deducted for my account but i didn’t get my ticket or any confirmation email
I have send u guys almost 6 email regarding this
Plz respond to my email asp
I want the refund as soon as possible
Do u have direct customer care number

Jun 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with the trip id. Also let us know the email id & phone no. entered while booking. It will help us to assist you better.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Krishna, Andhra Pradesh, 520011

Dear sir I booked ticks from Vijayawada to thadapalligudam on 8/5/2018 travailing date on 10/5/2018 rathnachal but still Train booking is pending it may take time upto 40 mints to update final status.bit still it was not updated so please try to refund my money back order I’d (IXITR[protected], IXITR[protected], OXITR) amount 480+455=935 Rs so please send cash back to my payed account sir

+2 photos

Jun 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared ids are failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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I was trying to book bus ticket (On 08.05.2018 for journey on 08.05.2018) from bokaro (Jharkhand) to kolkata (West bengal) in royal cruiser bus (Departing from bokaro @ 10:45pm). After payment some error occurred and seat not booked but amount deducted from bank account.
Refer transaction id [protected], inr 1977/- deducted from bank account while booking bus ticket through ixigo mobile app. But ticket not booked. Please confirm reversal of amount in bank.

Jun 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Aklank

Greetings from ixigo!

As discussed over the call, your concern has been escalated to Redbus keeping you in the loop and the same will be addressed shortly. We seek your patience in the meanwhile.

For any further assistance, you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Surat, Gujarat, 394107

Website: www.ixigo.com

On 05-05-18 i booked ticket from bhopal to surat i proceeded to the payment but after my money deducted from my account i didn't receive any ticket ixigo app redirected me to its home screen please provide me refund you are not even concern regarding your customers problem was it my fault that i trusted your application i have seen many complains of yours plz provide refund

Jun 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Ixigo Customer Care's response Hi Bittu,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with your registered email id & phone number at [protected]@ixigo.com. We'll swiftly look into it and address your concern. Please be assured that your amount is completely safe and will be surely reversed to your account if booking failed.

Thanks for your cooperation!

Regards,
Team ixigo

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M

Mohandass 2405

from Chennai, Tamil Nadu

Feb 17, 2019

I was booked train Feb 4.. the booking was failed.. but amount not credited till. Without my permission ixigo was sending amount to freecharge.. ixigo cheating the customer's.. I'm not happy to U.. kindly refund my money don't irritating customer

I'm complaining about the fraud - Comment #3353989 - Image #0

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I have booked a flight ticket from Bangalore to Pune for 23rd May 2018. I have not received any confirmation. But I have received message from SBI net banking about successful payment to RazorPay (ecommerce)and money is deducted from my a/c. I had 750/ ixigo money in my wallet.Please refund my money back.
'Money deducted from our accont and ticket not received ' if such issue occurs how can we book tickets through you.Actually we are travelling frequently. how can we have faith in you ?
Reply soon. Refund the money.

Jun 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Dear Bina,

Thanks for writing in.

Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with trip id. Also let us know the email id & phone no. entered while booking. It will help us to assist you better. You can also contact the provider directly for any assistance.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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C

coolgk7654

from Kachhwa, Uttar Pradesh

May 11, 2018

Hey what the kind of service you are providing.
I had booked a ticket through ixigo for which I was charged but the booking remain unsuccessful.
Said that payment will be refunded in 5 days but it's still under pending.
Please look into the matter and improve your service.

payment made but flight details not received - Comment #3094469 - Image #0

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Address: Allahabad, Uttar Pradesh, 125055

Website: www.ixigo.com

Due to system failure tickets wasn't booked but the amount deducted from my account.
I got a mail dated 30/04/2018 for the reversal of charges that was wrongly deducted, but till date I didn't receive a single notification on that and amount is also not reversed.
The tranid is : M77FQDADPSE130ZR0
Kindly resolve the issue and revert asap.

+1 photos

Jun 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Tanu

Greetings from ixigo!

We would like to inform you that the refund has already been initiated from our end. Kindly check with your bank once with the ARN: 75503728121019663723397. Please check your bank statement as certain banks do not notify via SMS.

In case of any further delay, you may write back to us with your bank statement from the date of debit and we will certainly take that forward.

For any further assistance, you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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L

Login by Facebook account

from Nagaur, Rajasthan

May 9, 2018

I booked the ticket on 5 may night for trip to ajmer to delhi cantt but my payment is succesful booking is pending and no notification about this problem to me plz resolve this the journey date is 8 may and train no is =12982 chetak express plz inform me about this otherwise in future i never booked on ixigo app

charges reversal not received for reference I'd: 4608505095 - Comment #3091826 - Image #0

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R

Ramkumar rath hamirpur Up 9898263561

from Ahmedabad, Gujarat

May 9, 2018

Plz सर जी मैं यूजर आईडी और पासवर्ड भूल गया कृपया करके मेरा यूजर आईडी और पासवर्ड देने की कृपा करें मोबाइल नंबर[protected]

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Address: Pune, Maharashtra

Website: ixigo

I tried to book a flight ticket from lucknow to pune for 10th november today i. E.
05/05/2018. The payment was successful but my ticket was not booked neither it is showing in my profile. I received a mail from ixigo that my payment is successful for flight booking but i did'nt receive my ticket. Please help me in getting my refund back.

Amount:- rs.4807/-
Booking id:- prl065pxsrb
Contact no.:- [protected]
Email:- [protected]@gmail.com

Jun 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Ixigo Customer Care's response Hi Satya,

Thanks for writing in. We would like to inform you that the booking id PRL065PXSRB reflects as failed and hence ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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T

Thesni

from Changanacheri, Kerala

May 9, 2018

I booked the train ticket yesterday and amount has been deducted from my account but booking is not confirmed...else you refund the money back as soon as possible.I have booked the ticket of YPR CANNANORE express from CRLM to TIR cant...please report my problem its a humble request.

flight ticket not booked but money deducted - Comment #3091817 - Image #0

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With reference to above subject, i have booked ticket and it has been cancelled due to some problem and you told refund of deducted amount will be credited into my account and till now i haven't received any money so please go through it...
1) transaction id: lzhmzm9s6kpb9etkd
Refund amount 130.00
2) transaction id: lzu022h57bdpqmrbv
Refund amount 130.00
3) transaction id: lpn6uun1eqs33yyg6
Refund amount 130.00

Jun 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Ixigo Customer Care's response Hi Vinayak,

Greetings from ixigo!

We would like to inform you that the refund has already been initiated from our end. Kindly check with your bank once as certain banks do not notify via SMS.

For any further assistance feel free to contact at [protected]@ixigo.com.

Regards,
Team ixigo

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V

vines ka adda

from Etawah, Uttar Pradesh

May 7, 2018

Today i booked a train ticket from delhi to chennai and transection is successfully but ticket is pending so tell me what i am do...

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Address: Kolkata, West Bengal, 700075

Website: www.ixigo.com

I had tried to book two flight ticket on 1st may 2018 in spicejet (Sg626) from kolkata to chennai (10th july 2018) through ixigo.com... When i tried to book... Payment get successful.. But ticket didn't booked... Money withdrawn from bank... But after payment get successful.. They (Ixigo.com) show session is out and no booking in my ixigo.com account. But booking is not done. I called to spicejet customer care and they told me to contact the ixigo.com becus they dont find any booking. So please immediately give my cash back

Jun 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Ixigo Customer Care's response Hi Manik,

Greetings from ixigo!

Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with the booking id if any. Also let us know the email id & phone no. entered while booking. It will help us to assist you better.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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S

Snrbrothers

from Alappuzha, Kerala

May 2, 2018

I made a train ticket book on ramnad to chennai ixigo app on April 11th, because I could not afford it. "That's the ticket for 1717, and then I've avoided it.And I have told you that for five days, I'll get back my bank account. .

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Ixigo Customer Care's response, May 4, 2018

Verified Support

Hi,

Greetings from ixigo!

Thanks for writing in. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [email protected].

Regards
Team ixigo

G

Gokul Sastivel

from Mannargudi, Tamil Nadu

May 3, 2018

I have booked train from Delhi to Chandigarh on 29/04/2018, two times the amount has been detected from the account and I was trying to call customer but I can't and there is a notification that the amount has been refunded but there is no message or mail anything

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Ixigo Customer Care's response, May 4, 2018

Verified Support

Hi Gokul,

Greetings from ixigo!

Thanks for writing in. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [email protected].

Regards
Team ixigo

S

skswamy

from Mumbai, Maharashtra

May 3, 2018

Hello sir/mam,
I am Mr.S.Kandaswamy, on 26th of april i was trying to book my train ticket from mumbai to tirunelveli through ixigo app.The transaction was rocessed but the ticket has been not booked.And till now i have not got any refund or normy ticket has been booked.

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Ixigo Customer Care's response, May 4, 2018

Verified Support

Hi,

Greetings from ixigo!

Thanks for writing in. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [email protected].

Regards
Team ixigo

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I had tried to book a ticket in tatkal in 28 th april 2018 in sach kand express from bhopal to chalisgaon... When i tried to book... Payment get successful.. But ticket didn't booked... Money withdrawn from bank... But after payment get successful.. They show go to irctc... Then booking get failed..... And i didn't get my money which was taken for successful booking.. But booking is not done... So please immediately give my cash back

Jun 2, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Ixigo Customer Care's response Hi Tejas,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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M

Muhammad Sharique

from Patna, Bihar

May 2, 2018

I hearby to request please refund of balance in my account as soon as possible otherwise I'll go to consumer court
Name - MD SHARIQUE
Tel. - [protected]

payment successful ticket not booked - Comment #3084256 - Image #0

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Maine[protected] ko train ticket book karaya lekin ticket book nahi hua. Or account se 660rs. Kat gaye.
Message mila ki 660rs. Aapke account m
5-7 din m jama ho jayenge. Lekin abhi tak 660rs. Jama nahi huye, plz turant 660rs. Account m jama karave.

Mujhe prapt message ki copy...

Refund of rs. 660 for your marwar mathanya (Mmy) - jaipur (Jp) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo.

Jun 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 25, 2018

Sanilreena's response yy

Apr 28, 2018

Updated by Meenakshi Swarnkar Refund of Rs. 660 for your Marwar Mathanya (MMY) - Jaipur (JP) train booking has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.

Apr 28, 2018

Updated by Meenakshi Swarnkar Plz 660Rs. Refund karen.

Verified Support

Apr 30, 2018

Ixigo Customer Care's response नमस्ते,

कृपया कर अपनी ixigo Booking/trip ID जो कि "IXITR" से शुरू होती हैं या अपनी रेजिस्टर्ड बुकिंग ईमेल ID हमें पे भेजें ताकि हम आपकी अच्छी तरह से सहायता कर सकें .

हम आपके उत्तर की प्रतीक्षा कर रहें है !

धन्यवाद,
Team ixigo

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S

Sanilreena

from Chennai, Tamil Nadu

Apr 30, 2018

I try to reserve a train ticket from thrissur to kasargod on 14 April 2018 through this app.But ticket was not confirmed and amount deducted from my account. That amount is not refunded till this date. So please refund that amount.When reservation failed I received amessage from you that amount was refunded within 5 days but Ihad not received yet.

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Address: 492001

Sir,
maine 1 april ko raipur to indore ticket book ki.Booking id tha 3347203, indigo 6E 245 8.30 - 9.50 morning.Booking amount is 2351/- payment ixigo money se kiya tha maine.Status confirmed bata raha tha.pnr no. nahi tha.phir maine ixigo main call kiya lekin site main diye no. kisi hotel ke hain.sir maine 5 - 6 din intzar kiyaki pnr no. aajaye ga. lekin nahi aaya.Call na lagne par sir maine cheap ticket se contact kiya, cheap ticket ne bataya ki aap ki id no. 3347203 ki ticket ixigo ki taraf se failture ho gayi hai, aap ko fresh ticket leni hogi.sir maine fresh ticket leli jis ka id no. 3481464 hey.jis ka amount 3329/- maine paid kiya hai ixigo money se 07/04/2018 ko.sir mujhe 978/- extra paid karna pada ixigo ki galti karne par.sir main middle class family se belong karta hu, mujhe please mera amount refund kijiye.please reply as soon as possible.
thank you.
jasvinder kaur bhatia
mob. no - [protected]

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Ixigo customer support has been notified about the posted complaint.

Apr 27, 2018

Updated by rammibhatia Sir,
maine 1 april ko raipur to indore ticket book ki.Booking id tha 3347203, indigo 6E 245 8.30 - 9.50 morning.Booking amount is 2351/- payment ixigo money se kiya tha maine.Status confirmed bata raha tha.pnr no. nahi tha.phir maine ixigo main call kiya lekin site main diye no. kisi hotel ke hain.sir maine 5 - 6 din intzar kiyaki pnr no. aajaye ga. lekin nahi aaya.Call na lagne par sir maine cheap ticket se contact kiya, cheap ticket ne bataya ki aap ki id no. 3347203 ki ticket ixigo ki taraf se failture ho gayi hai, aap ko fresh ticket leni hogi.sir maine fresh ticket leli jis ka id no. 3481464 hey.jis ka amount 3329/- maine paid kiya hai ixigo money se 07/04/2018 ko.sir mujhe 978/- extra paid karna pada ixigo ki galti karne par.sir main middle class family se belong karta hu, mujhe please mera extra amount refund kijiye.please reply as soon as possible.
thank you.
jasvinder kaur bhatia
mob no - [protected]

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S

Sanilreena

from Chennai, Tamil Nadu

Apr 30, 2018

Sir, I have try to reserve a train ticket from Thrissur to Kasargod on April 14 2018.. through this app. But the reservation was failed and Rs 195 as fare debited from my account. Then I received a message from you as refund will be made within 5 days.But till this time the payment was not made. Please do the needful for refunding seriously.

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Address: Ranchi, Jharkhand, 834009

Website: www.ixigo.com

Anvt to rnc ticket booking करने के क्रम में मेरे account से balance काट लिया गया ।
मगर टिकट हमारा book नही हुआ।
Ixigo के तरफ से sms भी मिला कि आपका amount refund कर दिया जाएगा 5 days में
मगर मुझे अभी तक कोई भी amount प्रप्त नहीं हुआ है।
More details please check my snap.
Thank-you
Shahnawaz
[protected]

+4 photos

Jun 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Ixigo Customer Care's response Hi Shahnawaz,

Greetings from ixigo

We wish to inform you that your booking reflects as payment failed and the amount was not charged by us. In such instances, amount is auto-reversed by your bank in 5 days. If the amount is not reversed yet then please contact your bank once as they will be able to assist you better in this regard.

If you still face any issue, kindly write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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S

Shlok Bang

from Mumbai, Maharashtra

Apr 25, 2018

I haven't received the refund for my cancelled ticket. Also, I had a failed booking in which the money was credited but the booking didn't happen. It's been 8 days.

please refund my train ticket booking amount. - Comment #3078735 - Image #0

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Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi,

Greetings from ixigo

We wish to inform you that your refunds have been already processed to your bank account. Kindly check your bank statement once as some banks don't notify via sms when refund is processed. If you still face issue with refund, please write to us at [email protected]. We'll address your concern quickly.

Thanks for your cooperation!

Regards,
Team ixigo

N

nidhi thapa

from Haridwar, Uttarakhand

Apr 25, 2018

I have booked train ticket and the payment is done... but the booking is still pending...from the website ixigo.com... pls pet me know if i will get the refund or not.???.. or how much time it will take to confirm the ticket.

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Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi Nidhi,

Greetings from ixigo

We wish to inform you that full amount has been already refunded to your account. Kindly check your bank statement once as some banks don't notify via sms once refund is processed. If you still face issue with refund, please write to us at [email protected]. We'll address your concern quickly.

Thanks for your cooperation!

Regards,
Team ixigo

M

Mani Dhas

from Attingal, Kerala

Apr 26, 2018

Sir i have book my ticket (SL) this site..balance succesfully credit but ticket not confirm ...
So plz what should i do.. for refund my BALANCE.. PLZ...

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Ixigo Customer Care's response, Apr 30, 2018

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better. Kindly share the details at [email protected].

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Ajmer, Rajasthan, 305801

Hello i booked ticket from ixigo on 11th april but the ticket has not been confirmed and also my money deducted from the account and today is 13th day from the date money is not refunded by ixigo pls let me know when will i get my money i am attaching the screenshot of transaction and the mail i received from ixigo pls send my money fast bcs its been 13th day.

+2 photos

Jun 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Ixigo Customer Care's response Hi Ankit,

Greetings from ixigo

We wish to inform you that refund is successfully processed on 13th April to your bank account & our team has also shared the ARN number over e-mail with you. Kindly check your bank statement once as some banks don't notify via sms when refund is processed.

If you still face any issue, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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A

Alben

from Delhi, Delhi

Apr 25, 2018

I have cancelled my train ticket bt i didnt got my refund till now.I also sent one detailed letter to ixigo as well. But didnt get any reply.

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Hello
I tried to book a ticket of her airways from new delhi to chennai on 24/04/2018. The flight number was 9w 739and the departure date was 14/06/2018. The required money ₹3954 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or jet airways. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue...

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I have book fligh from mumbai to jaipur by ixigo app but still i'm not getting my ixigo offer money cashback... I booked flight on 1st april. A offer was showing on the screen... So i book the flights but i didn't found the money.. Please check it and send me the offer money.. My booking trip id is [protected] from mumbai to jaipur. I want to book one more ticket. But i'm unhappy with ixigo

May 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that your ixigo money has been already added on 22nd April in your ixigo account linked with [protected]@gmail.com

Kindly check once again.

Feel free to reach out at [protected]@ixigo.com if you still face any issue!

Regards,
Team ixigo

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Address: Mumbai City, Maharashtra, 400005

I booked ticket from ixigo the trip id[protected], on 27th april, i requested to reschedule the ticket for return journey on the same route with dates 3 june and 12 june which cost around 8000-/rupee and cost of my current ticket is 8650-/ so after cutting the convenience fee which is 2250, i need to pay almost 2-3 thousand rupees but no co-operation from these people. And they are demanding me to pay 10300-/ for rescheduling the ticket. What should i do now???

May 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi Jyoti,

Greetings from ixigo

As per your discussion with our team, the rescheduling charges are levied by the airline and unfortunately, we have no control over it. You can also directly reach out to Indigo if you have any doubts. Be assured, we don't charge any additional fee and that our service is absolutely free. We seek your understanding here.

Thanks for your cooperation!

Regards,
Team ixigo

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V

vinay mandala

from Kodar, Telangana

Apr 27, 2018

I paid money for two train tickets but it's showing payment is successful and booking is pending
what should I do to get my tickets
can anyone give reply to my complaint as fast as possible

ticket reschedule - Comment #3080916 - Image #0

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Address: New Delhi, Delhi, 110003

Website: Ixigo trains

Sir a day before yesterday iam booking a ticket from new delhi to amritsar of amritsar shatabdi train in executive class of rs. 1749/- which runs in evening 4.30pm from delhi to amritsar on a name of gurpreet singh but the amount deducted from my bank account and ticket is not booked so plz solve this problem as soon as u can plz reply iam waiting.

May 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 21, 2018

Jasjyot kaur's response My problem is not resolved yet

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi Gurpreet,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Jasjyot kaur

from Delhi, Delhi

Apr 23, 2018

I booked the train ticket yesterday and amount has been deducted from my account but booking is not confirmed...else you refund the money back as soon as possible.I have booked the ticket of ashram express from ajmer to delhi cant...please report my problem its a humble request.

amount deducted from bank but train ticket not booked - Comment #3076004 - Image #0

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Ixigo Customer Care's response, Apr 26, 2018

Verified Support

Hi Jasjyot,

Greetings from ixigo!

As informed you over the mail on 24th of April the refund of Rs 735 for your failed booking has been initiated on 23/04/2018 and would reflect into your bank account within next 2-3 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write to us for any further assistance on [email protected].

Regards,
Team ixigo

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I have booked 2 tickets from moradabad to haldwani in ndls kgm sht (12040) on 18th april 2018 for the journey date of 22nd april 2018. The money has been debited from my account though the tickets were not booked. Therefore i initiate a refund as mentioned that the refund will be made in 5 working days but still not received it. Id-ixitr[protected]. As mentioned in your reply that our complaint is short and chances are their that it can't be resolved so for that reason i am increasing my word limit. This was the first time i booked a ticket using this app because of which i am suffering so much so please see to it and try to resolve my problem instead of focusing on the number of words of complaint. Assuring you that not to repeat such kind of mistake.
Thank you.

Jun 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Please be informed we haven’t received any credit against the shared id IXITR[protected] as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

Feel free to write in at [protected]@ixigo.com if you need any other assistance!

Regards,
Team ixigo

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Khelanta Bai Meena

from Bhopal, Madhya Pradesh

Apr 23, 2018

Sir, I have booked 03 nos railway tickets through ixigo app but I haven't received cashback yet.
So I requested to kindly send cashback in my account for perusal please.
Thank you.

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Address: 444904

Hello sir,
My self Pavan Dhamankar at amravati.
My problem is i purchase Ahmedabad to badnera rail ticket . And my money was redeemed from the account. But after purchase ticket, app server says Ticket booking failure.Any way i was purchase again ticket . And i want my deduct money. 1092 Rupees deducted my Account.So i request u plz refund my money.

Jun 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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