Jabong.com Complaints & Reviews

Hi Yesh,

Sorry for the experience. We rely on the various logistics partners for reverse pick-up services at various pin-codes and because of their dynamically updated list of serviceable pin-codes, we're unable to provide reverse pick-up services at certain pin-codes. We truly regret the inconvenience caused. Please share with us your order id at support.jabong.com and we'll further assist you with your concern. Your patience & cooperation is appreciated.

Team Jabong

Hi Yesh,

Sorry for the experience. We rely on the various logistics partners for reverse pick-up services at various pin-codes and because of their dynamically updated list of serviceable pin-codes, we're unable to provide reverse pick-up services at certain pin-codes. We truly regret the inconvenience caused. Please share with us your order id and we'll further assist you with your concern. Your patience & cooperation is appreciated.

Team Jabong

havnt got any confirmation mail or sms against the order placed

i have ordered a kurta from the website for which have made online payment, money has been deducted from the acoount but didnt receive any confirmation mail or sms from jabong

Hi Yesh,

Sorry for the experience. We rely on the various logistics partners for reverse pick-up services at various pin-codes and because of their dynamically updated list of serviceable pin-codes, we're unable to provide reverse pick-up services at certain pin-codes. We truly regret the inconvenience caused. Please share with us your order id and we'll further assist you with your concern. Your patience & cooperation is appreciated.

Team Jabong

Hi Andrea,

Kindly ignore the previous reply. We truly regret the inconvenience caused & the delay in resolution. I've shared this with the relevant department & this has been escalated. They're working on it & will get this sorted asap. You shall be expecting a call from our customer care folks with an update within 24 hrs. Kindly bear with us.

Team Jabong

Contact the HOD: Bhushan---E.mail: [protected]@jabong.com / [protected]@jabong.com

Hi Jayant,

Sorry for the experience. We truly regret the inconvenience caused. I believe that the refund has already been processed & your concern stands resolved. In case you need any further assistance, feel free to reach out to us at[protected] and our care folks will help you.

Regards,
Abhi

Delivery of defective reebok shoes

i ordered reebok shoes on16th march 2014. I found them defective having a hole on the shoe .i would like to request you to kindly give me another pair of origonal reebok shoes.

Contact the HOD: Bhushan---E.mail: [protected]@jabong.com / [protected]@jabong.com

Hi Muskaan,

Sorry for the experience. I believe that the coupon has already been linked to your a/c as I see you've placed an order on the 23rd of NOV & the same was delivered to you. I hope that you're satisfied with the product. Thanks for your patience & cooperation in this regard. Feel free to reach out to us at[protected] in case you need any further assistance.

Regards,
Team Jabong

Hi Muskaan,

Sorry for the experience. I believe that the coupon has already been linked to your a/c as I see you've placed an order on the 23rd of NOV & the same was delivered to you. I hope that you're satisfied with the product. Thanks for your patience & cooperation in this regard. Feel free to reach out to us at[protected] in case you need any further assistance.

Regards,
Team Jabong

Hi Muskaan,

Sorry for the experience. I believe that the coupon has already been linked to your a/c as I see you've placed an order on the 23rd of NOV & the same was delivered to you. I hope that you're satisfied with the product. Thanks for your patience & cooperation in this regard. Feel free to reach out to us at [protected] in case you need any further assistance.

Regards,
Team Jabong

Hi Muskaan,

Sorry for the experience. I believe that the coupon has already been linked to your a/c as I see you've placed an order on the 23rd of NOV & the same was delivered to you. I hope that you're satisfied with the product. Thanks for your patience & cooperation in this regard. Feel free to reach out to us at[protected] in case you need any further assistance.

Regards,
Team Jabong

order not placed yet money deducted

I ordered two items at jabong but the window closed after payment and my order was not placed while the amout of Rs. 2513 on 7/12/2014 was deducted from my sbi account . Ref No IG00HFXEP1 . Please do something about it as soon as possible.

Hi Manish,

Sorry for any inconvenience caused. I see that your order was delivered within before the committed time & I hope that you're satisfied with the product. Your feedback is duly taken & shared with the team. Thanks for sharing it with us. Feel free to reach out to us at[protected] or via our support forum at support.jabong.com for any further infor or feedback.

Regards,
Team Jabong

Hi Manish,

Sorry for the experience. I see that your order was delivered within the committed delivery time & I hope that you're satisfied with the products. We truly regret if this caused any inconvenience. Feel free to reach out to us at[protected] in case of any further feedback or concerns & we'll be happy to help. Have a great day ahead.

Regards,
Team Jabong

not delivering the item yet

I have not received my item ------i have tracked the item through the docket number. but itz posted that my order item have been delivered.

Hi Abhishek,

Sorry for the experience. We truly regret the inconvenience caused. As per your discussion with our customer care representative, I hope that you query stands resolved and the resolution provided was satisfactory. We sincerely appreciate your patience & cooperation in this regard. Feel free to reach out to us at[protected] or via support.jabong.com for any further feedback or concerns.

Regards,
Team Jabong

I placed an order of Puma bag with order no [protected] on 03 December 2014 at 2:55am. I paid for the product via my Citibank debit card. I got a confirmation message that I will get my product on 07 December 2014.Later on I got a message that your product has been dispatched and will be dilevered to you on or before 06 December 2014 via GoJavas with tracking no 23410139.
On 06 December 2014, I received a message from Jabong that their courier partner has delayed the order and will get the delivery within 48 hours. I waited for 48 hours but there was no response from Jabong nor from GoJavas.
I called up Jabong customer on 08 December 2014 and cleared them about the issue. I got a response from customer service executive that he is raising a complaint against the courier service and you will receive a mail regarding the complaint. My complaint was registered with request id 13701016.
On 09 December 2014, I got a call from Jabong customer service regarding the issue and confirmed me that I will be getting the delivery of my product within 48 hours from complaint lodged.
I waited for 48 hours but still the product was not delivered to me nor any response from Jabong or GoJavas. Then I raised a complaint via email to [protected]@jabong.com. Since the time I have raised my complaint, I am receiving those scripted mails from Jabong Team that "Sorry for the inconvenience caused", "We have raised your issue to higher authority", We seek your understanding and patience" etc.
I have been continuously following up with the customer service but I am just receiving their apology mails but I seek no resolution on same. I kept my patience and waited for long time but there is no solution out for this. I have paid for the product and expected a good service but Jabong dissatisfied me. Jabong is disturbing me mentally as I have purchased the product with my hard earned money. I never faced such a bad situation with any other online shopping sites. Everyone other companies have given me the best service with the satisfactory product but with Jabong my experience is bad.
I am highly regretting for my purchase from Jabong.
I wanted this to be escalated to higher level management as there is no progress of resolution.


Thanks & Regards,
Darshan Gawde
Email id: darshan.[protected]@gmail.com
Phone no: [protected]

I placed an order of Puma bag with order no [protected] on 03 December 2014 at 2:55am. I paid for the product via my Citibank debit card. I got a confirmation message that I will get my product on 07 December 2014.Later on I got a message that your product has been dispatched and will be dilevered to you on or before 06 December 2014 via GoJavas with tracking no 23410139.
On 06 December 2014, I received a message from Jabong that their courier partner has delayed the order and will get the delivery within 48 hours. I waited for 48 hours but there was no response from Jabong nor from GoJavas.
I called up Jabong customer on 08 December 2014 and cleared them about the issue. I got a response from customer service executive that he is raising a complaint against the courier service and you will receive a mail regarding the complaint. My complaint was registered with request id 13701016.
On 09 December 2014, I got a call from Jabong customer service regarding the issue and confirmed me that I will be getting the delivery of my product within 48 hours from complaint lodged.
I waited for 48 hours but still the product was not delivered to me nor any response from Jabong or GoJavas. Then I raised a complaint via email to [protected]@jabong.com. Since the time I have raised my complaint, I am receiving those scripted mails from Jabong Team that "Sorry for the inconvenience caused", "We have raised your issue to higher authority", We seek your understanding and patience" etc.
I have been continuously following up with the customer service but I am just receiving their apology mails but I seek no resolution on same. I kept my patience and waited for long time but there is no solution out for this. I have paid for the product and expected a good service but Jabong dissatisfied me.
I got a call from their customer service executive Charu on 13 December 2014 and they are ready to refund me back my amount paid. I was getting a good discount on that product but now they denied to give the same product nor the discount which was applicable. The product was for 2599 INR and I was getting the same bag at 1388.42 INR after all the discounts. Now this is really a mental harrasment for me that even after keeping me waited for 10 days I am not going to get the delivery of the product as the executive confirmed that it has been lost by their courier company. This is really making me upset and frustrated that if Jabong offers you some discount they will not deliver you the product at the discounted price and will land up with the solution that the refund will be processed but product wont be delivered on 'Discounted Price'.
Now if i claim that i want the bag in same discounted price but Jabong denied to give the same as they say that the product is lost and same product cannto be delivered on same price.
Jabong is disturbing me mentally as I have purchased the product with my hard earned money. I never faced such a bad situation with any other online shopping sites. Everyone other companies have given me the best service with the satisfactory product but with Jabong my experience is bad.
I am highly regretting for my purchase from Jabong.
I wanted this to be escalated to higher level management as there I wanted the same bag for which Jabong offer.


Thanks & Regards,
Darshan Gawde
Email id: darshan.[protected]@gmail.com
Phone no: [protected]

To stop message

I request you to stop message for jabong product on My Mobile No.[protected]

Hi Pawar,

Sorry for the inconvenience caused. We rely on the various logistics partners we've tie ups with for reverse pick-up services. At a certain point of time there are pin-codes that are not serviced by our partners & we're not able to provide reverse pick-up but we're constantly working with them to ensure that we can provide a hassle free shopping experience. However, in case your self ship the products Rs.160 per kg is refunded in the form of Jabong credits if you send us a scanned copy of the courier receipt. If you're not able to, then a flat 100 credits are refunded into your a/c. I'd request you to share your order no. with us so I can check & address your concern. You can write to us at support.jabong.com & we'll inveastigate. We'd appreciate your patience & cooperation in this regard.

Team Jabong

very very bad service by jabong.com

I am Karthik. I ordered an aviator (Fa-1017-C4 Grey Aviator) from jabong on 15/01/2015. The name and the images shown suggests that it is a grey aviator. But the description says it is green in color. Usually customers do not go for the description. Hence they order seeing the images and even I did so. But the product i received on 19/01/2015 was a green aviator and of poor quality. It did not look brand new to me. I am extremely unhappy with the service provided by Jabong. Lost my money as well as the desired aviator.

I am Karthik. I ordered an aviator (Fa-1017-C4 Grey Aviator) from jabong
on 15/01/2015. The name and the images shown suggests that it is a grey
aviator. But the description says it is green in color. Usually
customers do not go for the description. Hence they order seeing the
images and even I did so. But the product i received on 19/01/2015 was a
green aviator and of poor quality. It did not look brand new to me. I
am extremely unhappy with the service provided by Jabong. Lost my money
as well as the desired aviator.

Hey Karthik

I am sorry for the inconvenience caused. Please share your order no. with me so that I can check with the team.

Regards
Samar

Fake return

A gojavas.com courier man pick up my item on 25th nov.2014 but company have not reach...plzzzzz help me

Damage

I've received my package but after opening, i found that is torn a bit! Order No.[protected]