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Updated: Jul 15, 2021
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Jabong.com reviews & complaints page 19

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K
Kirti Poddar
from Anand, Gujarat
Oct 17, 2018
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Address: Mumbai City, Maharashtra, 400079

I had cancelled this order number[protected]-4113601 post talking to the customer service. They asked not receive it. So i had returned it back. But today jabong delivers this order in my absence.

When log into my account to cancel it, it shows that the order is non returnable. I have crossed 15 days.. How come i have received it today not on 23rd september? How come its 15days??
+1 photos
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    Siddharth Thaker
    from Bengaluru, Karnataka
    Oct 16, 2018
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    Website: www.jabong.com

    I had placed an order on 12th october 2018 on jabong. And it was deliverd to me on 16th october 2018 when i opened the box, i found a pair of old shoes. Have raise a request for replacement.
    Request you to please look into this as impacting your credibility with the consumers.
    Have listed the order details below.

    Order details

    Order number[protected]-1395601
    Packet number

    [protected]

    Delivery service provider

    Myntra logistics

    Black sneakers
    Size: uk11 | qty: 1
    Sold by: wandwagon
    +1 photos
    Jabong.com customer support has been notified about the posted complaint.
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      Induindiradevi
      from Gobardanga, West Bengal
      Oct 16, 2018
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      Address: Hyderabad, Andhra Pradesh, 500075
      Website: Jabong.com

      I placed an order on 30 september for 6 items, i received 2 items, but jabong marked them as delivered, i don't know how and where they have delivered, i did not even receive any email confirmation of delivery, they are not even resolving the issue, i lost around 3 k due to this issue. My email is [protected]@yahoo.co.in and phone [protected]. Please note that the items that are not delivered are of park avenue and dorothy perkins
      Jabong.com customer support has been notified about the posted complaint.
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        H
        Himu44
        from Bhubaneshwar, Odisha
        Oct 16, 2018
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        Address: North 24 Parganas, West Bengal, 700117

        Hello, I ordered 4 shoes from jabong. Yesterday I got the msg for delivering 1 shoe.the delivery boy called me, and I told him preferred time as I lived alone in my house and I was not available at that time. But he refused to give it on that time and promise me to deliver it on the next day at my preferred time. Today I also got the msg for delivering the other three shoes. Again the delivery boy called me and told me that he can't deliver it today on my preferred time. I told him that I will give a call while I return home and pick up the delivery from a mutual suitable position. But when I called him he didn't pick my phone. Please make sure that the ordered items will delivered by tomorrow as it is very urgent.
        +1 photos
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          S
          Sonia Lovely
          from Delhi, Delhi
          Oct 15, 2018
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          Address: Indore, Madhya Pradesh, 452001

          My JAbong order number was[protected]-1543303
          I have been given the tracking number also of the same
          but i am unable to find the details as it is showing email not verified when i try to login my account
          If my account wasnt verified how could they process my order
          I m stuck right now
          I cannot login my account and therefore cannot track where my order
          I need to know where my parcel is
          What is the current status of my order
          Jabong.com customer support has been notified about the posted complaint.
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            V
            Venky188
            from Hyderabad, Telangana
            Oct 13, 2018
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            Website: Jabong

            I'm orderd one chinos in jabong 34 size but i got 28 size so i can raise the return request but return pickup not available in my pincode so i'm call to jabong customer excutive he suggested pls self return the product i'm giving delivery charges also. So i'm sending my chinos india speed post my product reached the 10days back but jabong not giving my money so i'm lose 1389 rupes jabong cheats customers order id[protected]-9883303
            Jabong.com customer support has been notified about the posted complaint.
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              S
              [email protected]
              from Mumbai, Maharashtra
              Oct 13, 2018
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              Address: Mumbai City, Maharashtra

              Hi... My two chinos order was supposed to get deliver by friday 12 oct. And next day on 20th ocy i received messge saying order has been cancelled. Note that my order was already paid. When i called customer care... Guy said they will be rwturning the refund amt. But customer guy never said abt rescheduling of order. I bought that two chinos during jabong sale window.. Which nw i coudnt purchase with such low price and i also dont have any intimation of my refund.
              Jabong.com customer support has been notified about the posted complaint.
              Oct 13, 2018
              Updated by [email protected]               after i thouggt..it looks like jabong only has cancelled it due to stock not present
              View replies
              I reffered my friend using my code he didn’t receive 35% off voucher on his mail id.
              my email: [protected]@gmail.com
              friends email: [protected]@gmail.com
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                J
                januthumm
                Oct 12, 2018
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                We have placed an order of varang embroidered chanderi kurta on 26th september under the order no. 108986264160347496901. The product status is showing delivered at 4th september 2018 received by my name.

                But i have not received any order. I have received one email with attachement of sign proof. I. E not my sign.

                Also note that the shipment payment was already done online.

                Kindly expedite this complaint.

                Thanks,
                Janu
                Jabong.com customer support has been notified about the posted complaint.
                Oct 16, 2018
                Updated by januthumm                 any update?
                Oct 31, 2018
                Updated by januthumm                 can you please update on this complaint?
                View replies
                I ordered shoes and sandles, I got shoes but since there was some quality failure they cancelled the sandals. I did payment with the credit card and it's been 20 days I haven't got my refund yet My order number is 108931758223049150201
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                  R
                  Rojy
                  from Lucknow, Uttar Pradesh
                  Oct 11, 2018
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                  Address: Gorakhpur, Uttar Pradesh
                  Website: Jabong

                  I have ordered zivame bra i haved made return request on 6 of october but till now 11 of october i don't get any message for pickup. I have called customer care also for this. I am very disappointed by jabong. I want quick pickup of my product. Plz arrange pickup for my product otherwise i will never buy anything from jabong. Very bad experience after customer care help olso.
                  Jabong.com customer support has been notified about the posted complaint.
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                  I cancelled a product but the money is not refunded and it's really very frustrating because I didn't like the dress...
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                    N
                    Nicolr
                    from Gurgaon, Haryana
                    Oct 10, 2018
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                    Address: New Delhi, Delhi, 110008
                    Website: Jabong

                    Hi, i purchased few sweaters from jabong and they didn't fit me well. I was out of station where there was no network and when i came back i tried to raise return request for those items but after i was clicking the return button it was saying jabong was not responding properly and was not taking my return request. When i tried the other day it was saying that you have exceeded the return date. I contacted the jabong care and they denied to take my request. Those items are no use to me and the tags and everything is still intact. It's a huge loss to me. I'm a regular customer and i shop in bulk from jabong every month. Please assist.
                    My order no.[protected]-1075103
                    Jabong.com customer support has been notified about the posted complaint.
                    View replies
                    Pin code not serviceable
                    Reply
                    Hermias vr's reply, Oct 6, 2018
                    Pin code not serviceable
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                      B
                      babita thakur7233
                      Oct 10, 2018
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                      Address: Junagadh, Gujarat, 174303
                      Website: jabong.com

                      I ordered a jeans of size 32 from jabong but since its size is big i wanted to exchange it for a smaller size. When i tried to request for exchange i got a message that pick up service is not available from my address. I asked customer care executive too but of no use.
                      My concern is that firstly if a person can come everyday to my place to deliver jabong products then why can't he take the return/exchange products.
                      Secondly, if jabong cannot provide return/exchange service at specific places then it should be mentioned on their site while we are placing order. This is a simple case of misguiding the customers because they always say that return policies are user friendly.

                      This makes me very upset with jabong's service that it claims of providing to its customers.
                      Order id: 109018407456004906801
                      Placed on: 30 sep 18, received on: 8 oct 2018
                      Jabong.com customer support has been notified about the posted complaint.
                      View replies
                      I order a tshirt on 16 SEP .product not delivered till 1 Oct and now delay in refund .worst service I hv ever faced.i'm feeling now cheated.
                      Phone no [protected]
                      Reply
                      I had placed an order for dress berry tregging but I received jegging instead of tregging.all o[censored]s know the difference between tregging and jegging. this is not done
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                        S
                        Santhoshi PremilaGovar
                        from Chennai, Tamil Nadu
                        Oct 10, 2018
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                        Address: Madurai, Tamil Nadu, 625001
                        Website: Jabong.com

                        I had ordered sangria lehenga on 23rd September received package on 27th September... but there is missing of blouse on package..so i immediately returned the product...the delivery person pickup the package on very next day... still (10.10.2018) my money is not refunded on my bank account. ..kindly refund my money...
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                          S
                          Sharmistha Priyanshi
                          from Burla, Odisha
                          Oct 5, 2018
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                          Address: Bhadrak, Odisha, 756100

                          I had ordered a jeans with order id [protected] and it didn't fit me... So i wanted to return that item... But when i raised a return request it showed pick up address is not available... As far as i know i haven't violated any rules that are required to be followed during return of any product.. So please help me to return that item!! Kindly look forward into it.
                          Jabong.com customer support has been notified about the posted complaint.
                          View replies
                          I ordered shoes of hrx brand form having it has 3 month warranty I get shoes on 12 september, now shoes get damaged it is 4 october it's only 20 days and site doesn't offering any service of repairment.

                          not confirming return request - Comment #3234519 - Image #0
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                          Bank name is not accepting
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                          I have ordered one top and paid online and they cancelled it saying due to quality check issue we are unable to deliver product and my money din get refund yet {1000}.I got a mail regarding cancellation
                          I have replied them but no response

                          Please solve this ASAP
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                            A
                            Abhimanyu Halder
                            from Kolkata, West Bengal
                            Oct 5, 2018
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                            Address: Kolkata, West Bengal, 700115
                            Website: Jabong.com

                            I ordered a lee cooper shoe order id is 108933108417294711703 on 20 september 2018 got the delivery on 24/09/2018.
                            However after wearing it 2times only the sole of the shoe started to come out. It is under 3 months warranty as well. If such is the condition of the quality that within 2 times of wearing it the sole starts coming out and that too not even 15days. Please request to exchange my shoe at the earliest.

                            Thanks
                            Jabong.com customer support has been notified about the posted complaint.
                            View replies
                            Still the hologram on the sole is intact. See the red color part of the sole how the pasting of it is coming out. Used just 2 days. The shoe comes with 3 months of warranty.

                            quality of the product - Comment #3230803 - Image #0
                            quality of the product - Comment #3230803 - Image #1
                            quality of the product - Comment #3230803 - Image #2
                            quality of the product - Comment #3230803 - Image #3
                            quality of the product - Comment #3230803 - Image #4
                            quality of the product - Comment #3230803 - Image #5
                            quality of the product - Comment #3230803 - Image #6
                            quality of the product - Comment #3230803 - Image #7
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                              M
                              M_jg
                              from Hyderabad, Telangana
                              Oct 4, 2018
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                              Address: Hyderabad, Andhra Pradesh, 500032

                              Hi,

                              I ordered one dress with order id[protected]-4354501 from jabong and got damaged product with stain on it as i like that dress i requested for exchange product. I was not available to return product when picked up person called me and after that i checked the status and it was delivery unsuccessful. I tried to call the same person and he said there is no product with my name and number. I mailed jabong and they replied check with new product. Even i am not able to return it now as there is no option in details. Please do return and refund my money or exchange it asap.
                              Jabong.com customer support has been notified about the posted complaint.
                              View replies
                              I've ordered dressberry 2 ankle jeggings with order Id[protected] 0170103 from jabong and I've already paid through online payment but I didn't get my order. They keep on sending me more than 3-4 times that your parcel is out for delivery but the delivery boy didn't come and didn't even call . First I ignored it because it happens sometimes that they couldn't deliver our product as time but it's been 5-7 days they didn't have send any notification or msg. At least delivery boy should inform that he couldn't be able to deliver. This is really annoying and I'm very disappointed with jabong services. Kindly do return and refund my money.
                              Reply
                              Disappointed.
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                                T
                                Taqi
                                from Hyderabad, Telangana
                                Oct 2, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana, 500057

                                My jabong order no is 108995609446432668701, i've ordered cerruti1881 odissea master blue watch worth 21, 471 and after opening the box i have noticed that it's strap is damaged and now jabong customer support says it's not returnable.

                                Why would i take a damaged piece after paying full amount? I request jabong to take your product back and add refund in my jabong account to buy a new watch, i don't even want a refund in my bank account, i love jabong and i will be your valuable customer if you solve this issue and refund me, if not i will take action.

                                Thanks
                                Oct 17, 2018
                                Complaint marked as Resolved 
                                Thank you Jabong, I got the refund, my issue has been resolved.
                                Jabong.com customer support has been notified about the posted complaint.
                                Oct 04, 2018
                                Updated by Taqi                                 Quick update:

                                I want to thank Jabong team, specially chief officer for solving my issue and accepting the return.

                                My return has been scheduled in 2-3 days. Will update and make this complaint as solved once I receive the refund.

                                Thanks!
                                Oct 17, 2018
                                Updated by Taqi                                 Thanks Jabong, I got the refund, my issue has been resolved.
                                View replies
                                I have been trying to return a product in Jabong and my 15 days return period is getting over soon. Please get this problem solved once and for all, since I'm viewing a lot of complaints online about return, I'm kind of losing trust in Jabong.
                                Reply
                                I ordered shoes of hrx brand form having it has 3 month warranty I get shoes on 12 september, now shoes get damaged it is 4 october it's only 20 days and site doesn't offering any service of repairment.
                                Reply
                                FIRE & ICE's reply, Oct 13, 2018
                                I got a call from +917319820247 this number he offered to return the money in account for that he asking otp and card details and I deny that but he knows all about this complain and my number how??
                                FIRE & ICE's reply, Oct 13, 2018
                                And my problem is not resolve yet Jabong deny taking back the shoes or repairing it it said it is not manufacturing damage may be they are right but what quality shoes they make or sell if they can't even last for 1 month
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                                  K
                                  Kanchan Gowri
                                  from Yarada, Andhra Pradesh
                                  Sep 30, 2018
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                                  Address: Visakhapatnam, Andhra Pradesh, 530007
                                  Website: Jabong

                                  I ordered 2 kurtas from jabong, expected delivery date crossed, still didn't receive my package. It's been 10 days. Tensed up as i already paid n afraid they might have lost the package. No updates in track order after 2 days from order date. This is my first purchase from jabong. Thanks jabong 🙏, this will be my last purchase from u. I didn't expected this to happen from such a well known site. I am not living in an isolated world, i can expect to get my package on time.
                                  Jabong.com customer support has been notified about the posted complaint.
                                  View replies
                                  Rosaline bras pack of 2
                                  Rosaline bras pack of 3

                                  very bad courier services - Comment #3225828 - Image #0
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                                    megha92
                                    from Ahmedabad, Gujarat
                                    Sep 30, 2018
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                                    Address: Gurgaon, Haryana
                                    Website: Jabong

                                    I was order Rosaline bras of 2, Rosaline pack of 3 .I have received incomplete and wrong products from in packet.Then I have called customer care he tells me i[censored] receive wrong products then I have do self courier on Jabong address.I was courier the products by dtdc courier service, It was reach on Jabong address on 20th September.After done all of these things, I have done many calls to Jabong customer service, every time he said it's process your money is refunded early, but none of money refunded, they said we have taken your complaint already, I am anger and hopeless by these type of carelessness!!!
                                    +1 photos
                                    Jabong.com customer support has been notified about the posted complaint.
                                    View replies
                                    Order number[protected]-9910901
                                    I have received empty parcel with proof of everything and showed the same .They dont care about customer after getting money and harrass them indefinitely.
                                    After receiving empty parcel Jabong is not taking action .
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                                      S
                                      susnata2000
                                      from Kolkata, West Bengal
                                      Sep 29, 2018
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                                      Address: 700102

                                      I bought a jeans on jabong.com and it did not fit me. So, I decided to return it but when i did so it said "something went wrong, please try after sometime"
                                      i even changed my bank details but nothing worked.
                                      It happened to me once earlier but I managed that time but I managed that time.
                                      I don't know what to do next, please help me otherwise the 15 day return policy would end.
                                      PLEASE HELP!
                                      +1 photos
                                      Jabong.com customer support has been notified about the posted complaint.
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                                        sky amit
                                        from Pune, Maharashtra
                                        Sep 27, 2018
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                                        Address: Pune, Maharashtra
                                        Website: www.jabong.om

                                        Dear Concern,

                                        My product is cancelled by jaboong and my product payment is not intiated yet or there is no message from jabong, online shopping app for home or office delivery and also the refund have not been intiated by the company. I haven't raised any cancellation ticket for the product.

                                        Kindly look into this matter at high priority.

                                        Regards,
                                        Amit Negi
                                        Contact no - [protected]
                                        Jabong.com customer support has been notified about the posted complaint.
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