Jabong.com Complaints & Reviews

I have ordered Gini jony blue capree ORDER ID [[protected]] but i have receive a wrong product on 17-aug 2018., which i requested to return the product and complain on 18-august 2018, , as per customer care executive i have sent a mail with product photograph, thety replied me we will arrange pickup in 5 days, but every time when jabong courier person came they refuse to take the wrong product because they do not have any mail about the wrong product. i am complaining this to customer care and mail several time but still there is no solution, since fifteen days i have receive SMS from Jabong for pick up the product and after few hours i got a SMS we are unable to pickup the product
since more then 30 days i am waiting for resolve the problem, waiting for solution
thanks
Ankan

I Mr. Syed Faisal Placed order on 23/9/18 Ruosh Appu 1 Brown Sandals,
order Id:[protected]-0908203 which expected to delivered on 26/9/18
but yesterday i got massage that out for delivery then later got massage that "Refuse to accept my Product", which i have'nt received any call from courier agent at the same time i tried to call but its switch off, courier agent name: Rama Krishna, Mob no: [protected], and also I called to customer care twice they have just said that they would raised the complaint but no confirmation email sent us still, this is not only the first time i m facing this whenever i Placed some order i used to get this type of situation, I would request to Jabong Team please take an action against this courier agent & deliver my product as earliest possible.

Thanks.

Hi,

I ordered this watch on 13th september and the product that got delivered was a different product than what i ordered.

Since then i have been calling jabong to return my order but all they are doing is keep asking for more time. They are lying to me every day and telling me to wait for 24 more hours 48 more hours and all that. I am frustrated with the way jabong reps have been lying to me.

Jabong if you are reading this, i beg you to please take back the product and i don't need your money. All i want is to save myself from the frustration and i swear to god, i will make sure neither me nor any of my friends order from jabong ever again.

I received KAYA ADVANCED ACNE CARE KIT on Sept 25, 2018, Order number [protected] and Tracking ID SF23165340JB.

One of the bottle in kit was empty..It looks like used product or it might got leaked while in process of delivery. I am unable to file return for this product as it is beauty product. I am very disappointed. I want to return that product. Please take action against that seller. It is sold by Proleague. Please take that product and refund the amount."

I have added photos of product, empty bottle and packaging box for reference

I have ordered 1 puma shoes and one puma shorts (ORDER ID [protected] which i requested to return the product, as per jabong courier person visited 2 times and i am not available to return the product
but i have not received any call from jabong courier person, i have called 4 to 6 Jabong customer care and requested to provide courier person contact number before visiting to my place, they denied to provide and informed me we don't have any details about courier person contact. i am fed up to call every day customer care and everyone giving different answer.please help on this

note:i have sent email 3 times to jabong no response from them, they are mentioning customer canceled find the attached screen shot

Kindly favour me what to do there is no customer service of jabong available that's why we are facing trouble. After placing my order i realised that my previous mobile no is not updated in my app. But i thought they will reach to my exact address first then they will call me but today evening i got msg by mail that my order is delivered. It is ridiculous that my order is delivered to some one else. Pls reply me as soon as regarding my problem.

I place the return request as i am facing problem due to the jabong app error, for a product order id: 108831416565850550503, product name: solemio
Blue solid regular fit casual shirt., i requested the fb jabong authorities for the help.
Even though they said it will be done, but still the product didn't receive return request.
Very bad working management of the jabong fb authorities, they dont work at all for customers, then why to waste our time.

Hi
I ordered a Wildcraft bag to Hubli Karnataka
But we did not like the product, do when we tried to return, it says pickup not available on this address
So when we tried to give Bangalore address, it still says pickup not available
What the hell is this?
U guys can come and deliver, but can't pick up...
Please provide me with some solution

Jabong order confirmation[protected][protected] placed on fri, 10th aug'18 at 1:12am, 3 items together, in which only one product delivered and the rest didnt delivered and requested for refund. More than 20days over no response or feedback from there end regarding refund. Several mails shooted up, but zero reply from there end. Even costumer care number too not reachable, everytime when we try, the msg says that "this mobile number is not registered with us" and getting disconnected...

Dear team,

I had placed the order on 9th of september 2018. The product was delivered on 12th september 2018 and i had returned the same on 12th september 2018. The pickup was supposed to be done by 17th september 2018.

I have been calling up the call centre and have registered the complaints, still there is no response from the team. And now when i check the app today, it is showing the return request has been declined.

After following up so much, without any response from your side, you guys have rejected the request. I would request you to kindly get the pickup done as soon as possible, otherwise i will have to raise the complaint at a higher level authority. The fault is from your end, and i am suffering because of the same.

I am also attaching the screenshot of the same.

Regards,
Nidhi ladha
[protected]

As i have raised return request for my product in jabong but they are declining my return request. This is not at all fair this is the second return request i have raised and i am not able to return it. Such a worst e-commerce. Please help me out of this so that i can return which i am not ready to keep it. As i talked to customer care also but they told that they wont cancel return request but why this is happening i am not able to know.

Order id[protected]-0441401
Return request placed on wed, 5th sep'18 at 7:11pm
Returning id :[protected] and picked the product on 6th sep'18 and received the message that refund has initiated.
Their policy the amount of refund will be credited to the bank account within 7 days post pickup.
But after running of 14 days also i could get back my amount. I sent an email but no reply has come yet from them which shows their poor service and makes me disappointed.

I have been trying to reach out jabong customer care that they have sent sent a wrong product yet they aren't reciprocating.I had ordered a black catwalk sneakers instead they have delivered a blue catwalk sneakers with a size smaller than mine.I had requested for pickup for wrong product but the courier guy failed the test coz it was a wrong product.So again I requested them for reverse pickup and refund of my money, but they are hiding like thieves.Either they say they are getting back to me or they can't find the relevant order details which is a lie.I have sent them the correct order ID along with required information of the wrong product received but they care a little for their customers.I have left all my work and running after this but these people are so heartless that they are just stalling so that my product reaches expiry date and i wont be able to raise a return request and have to keep the pathetic product with me because they weren't able to make sale out of it.

I ordered a tommy hilfiger wallet from jabong, but fabric quality is not good.
I want to return it. But jabong doesn't provide any return facility for my pincode, as they say that my pincode is not serviceable. When i called their customer service, they said that i have to return it myself by using the self ship option. Now even the self ship option is not available on their site and app. Neither have they responded to my emails. I spent the whole day to sort this thing out. Its just so unprofessional of them. If they can deliver products at one place, they should also be available for pickup. Even if they can't, they should atleast notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i return my wallet.

My first order has turned to be a horrific experience.
I have been left devasted and robbed by Jabong .
They are insensitive thugs with no responsibility.
Order number[protected]-9910901
They abandon customer after getting money and harrassment them indefinitely.
After complaining atleast 200 tweets and atleast 100 Facebook posts these insensitive leeches didn't have any mercy towards Innocent customer.
My whole family is in trauma as we are from humble background and they have looted our hard earned money
I also send them picture of my package and immediately intimated about my empty parcel
Their company also acknowledged their mistake and promised me that I will get my money back but they falsely declined on my request
I have never felt this cheated ever before
Biggest sin in my life to try Jabong
It was my first and last order from Jabong
I am crying because of Jabong
Never faced so much harrassment and embarrassment like this
Boycott Jabong and stop other innocent customer from getting fooled
This company is white collar crime company
Their associates also promised me refund but their higher management doesn't want to satisfy customer but Instead loot them

Sir

We are a paytm merchant with No-[protected] registered under name of Rajesh Arora & No-[protected] under Umesh Arora both being operated by my father.

Yesterday my father received an order for which customer was supposed to paytm us the amount on [protected], he made reasons that payment couldnt be done with our number so he asked for an OTP from my father and my father provided him with it. In a minute our 1060 were deducted from our paytm account at jabong with order id - 108907042534385853503 and wallet txn id - [protected].

My father called him and he agreed to give payment next morning i.e. today, 18th sept, 18.
In the morning he convinced my father to give him the id password of his paytm account so that he would add money to it as he didnt have his kyc done, when my father provided him with the password of [protected] registered with Umesh Arora's aadhar card, he changed the password and changed the registered number from [protected] - . Basically he transferred our kyc to his number. And now we cannot access our account

We have logged a complain with cyber crime department and hope you will do the needful.
We are attaching complain photo, screenshot of payment at jabong, otp & mail of password being changed.

Regards
Preyrit Arora
S/o Rajesh Arora
M- [protected], [protected], [protected]

I ordered a kurta of size l from jabong but since it didn't look good on me i wanted to return it. When i tried to request for return i got a message that pick up service is not available from my address. I asked customer care executive too but of no use.
I ordered many times from jabong and they provide pick up service later from my current location
If jabong cannot provide return/exchange service at specific places then it should be mentioned on their site while we are placing order. This is a simple case of misguiding the customers because they always say that return policies are user friendly. It's really disappointing
This makes me very upset with jabong's service that it claims of providing to its customers.
Order id: 108854629680993396103
Placed on: 11sep18, received on: 15sep 2018

I have ordered two kurtis from jabong.com on 16th september 2018 from mail id shreya. [protected]@gmail.com. The transaction amount 854 was debited but the order is not placed. I spoke to customer care they said that they need my order id but since i haven't received any order id but the amount was deducted, i feel cheated. I am also attaching the images of the message that gives the details of the amount debited. It is my request to refund the money as soon as possible.

I orders the crocs on 6th sept. It was supposed to get dispatched on 7th but it got dispatched on 8th. It was to be delivered on 12th but the courier service didn’t arrive for delivery and made a false remark of failed delivery. I immediately called the courier service asking about it to which they told me that they were not able to deliver as there map was not working and will be delivered on 13th or 14th. When i called the same courier service on 14th eve they said they are closed for next 10 days and don’t have the package with them. I called jabong customer care and asked them to give me the courier service details as i will hand pick the item instead of waiting for this too busy courier guys to deliver as per their convince but jabong doesn’t have any clue who are they courier services. Other online shopping suppliers at least provide specific contact details and at time give details of courier services. I had faced the same problem before but didn’t want to complain as it was their 1st time. But it has started to reoccur every single time and most probably it will be my last order with jabong. It is the 3rd day in waiting and most probably purchase the sandal physically instead of wasting time with them.

I recently ordered ADIDAS GREY FLIP FLOPS DATED[protected].ordered confirmed. And also give expected delivery date by 12 sep 2018. but right now the order is not recieved..order id (108822854326148685601)

so please solve my problem on positive side according to me...otherwise I will give a complaint on consumer court for wasting my time.