Jabong.com Complaints & Reviews

Hi

My product was out for delivery on 5th Aug but the product is not delivered. Again the product was out for delivery on 7th Aug but again same issues.
The delivery company mentioned here is ML courier, but I tried calling the courier company they said they have no relationship with Jabong.

Tracking Id - MLJP6566805.

Please help me with delivery of my product.

Thanks,
Amit Asnani

This is regarding my order id[protected]-0249201, placed on fri, 13th jul'18

I have received only 1 item even though the order says pack of 2 and this happened for 4 items

The delivered items looked used with no proper packing,
Upon multiple complaints, they asked me to return the items.
Now they are saying that the return is on hold because of quality checks.

Its been a month and there is no resolution, it is a mistake from jabong
1. First they delivered single pieces instead of pack of 2
2. There was not brand packing, the items where put in transparent overs
3. Looked used and dirty (All the 4 items)
4. When complained and returned they are saying quality check is not passed
5. I am waiting for the refund

I had ordered a clothing product from jabong app on 1 august and received the product on 6 august a and disnt like it so i wished to return and ask for refund
But the only option to get my money back was the amount added to the wallet which i didnt own
There is no option to update my bank details
I tried calling the customer service but its pathetic too

I have ordered a salomon s cross 4 running shoe for rs 6000 /- from jabong and the shoe delivery is on the 2nd august 2018. It is the 7th aug now and there is no updates from the customer care department or from the dispatch team on when the product is going to be delivered.

Every time i call they tell me give us 48 hrs to respond and yesterday the executive told me to cancel the order, even the floor managers i have spoken to are not helping and they are explaining me procedure of order cancellation.

If you get irate a little they just bang the phone on you, that is the process it seems. I am not sure whom to ask or whom to call to get my order delivered.

I had placed an order for the product on 26th july order id [protected] and the expected delivery date was 1 aug 2018. I have been following up since the last 7 days and the customer service dept tells me is the there is some operational/technical issue which we are working on and will provide the resolution within 5 working days. After 5 working days, when i follow-up with the customer service department myself, they say that the product delivery is cancelled. This is the kind of resolution that was provided on my query. I highly doubt the kind of customer service that you are providing. This is my first order with jabong and it was a pathetic experience.

I ordered a pair of roadster camel sneakers, which were shipped by ml courier service and was given a tracking id number - mljc5616414,
This was shipped on 28th july of 2018, but still now i haven't received any update on the purchase.
The item is shown to be shipped and arrived at the same location for more than 5 days now. Even ml courier tracking from ml's official website is showing the tracking id is invalid.
I need to get my order by 6th of august as shown by jabong.

Yesterday (06/08/2018) at afternoon a guy delivered two of my products (A hand bag from adisa and a lounge wear.) and when i told that guy that i do not have change of 2 rs, he took my 20 rs and went. Most important why the delivery person do not have the card swiping machine we face a lot of problems. We do not have a change all the time and the delivery person behaves unprofessionally. This is very bad.
But,
If i could get a satisfying result, i would really appreciate that.

Thank you.

Have ordered some items from jabong during your big discounts in the previous month. I. E.. July 2018. But 1 product delivered to me now 2nd one cancelled from there side even not get a call from jabong also tried to call cc but not connected. My order will be deliver on 7 of august till yesterday shows some transportation issue but today it cancelled.

I need to return the product which i have ordered as the item disent look good on me. Each time the return has been initiated a message appear as "error in return initiation".

I have tried numerous times still the same error appears. Kindly help to return the product & to refund the money back.

The order id - [protected]

Regards
Agra varghese

Mljp6212640 and mljp6181419. Two pairs of shoes were scheduled for delivery on 3rd august. Today is 7th august and no delivery from jabong. Why do you advertise yourself as an efficient ecommerce marketplace when you can't keep up with simple delivery terms.

Your deadline 3rd august.. So you should all be dead by now. God knows who is the manager but what a shame to you all.. You didn't keep up the word you promised.

I am trying to return two items from my order id [protected] because of fit issues. But after repeated attempts with different settings i am unable to process return. I will settle for exchange to a bigger size but it is not available. Aftwr browsing net i feel it's a deliberate ploy by jabong. If problem is not solved i am planning to take a legal action.

I need to return the product which i have ordered. As i don't like the material of the kurtha which i order. It doesn't look good on me. But it has been numerous times that a msg appear "error in return initiation" when return is requested. My order id is [protected]. It has been 3 days since the product has delivered.

The return is possible until 15 days.

Please help me to return the product & provide with the refund back

ORDER ID [protected]
I ordered a few items through jabong 2 weeks back.
I have not yet received one of the items worth more then Rs 4000 and one more product received is damaged. Complained the same day i received which there is no reply from them. its a terrible experience. please see the pics attached.

Order no:[protected]
I had placed my order on 29th july.. But yet i do not get my order. Upon calling jabong cc, these guys tell me even they don’t know where the order is. What kind of pathetic tracking service is this. Can anyone tell me where my order is plz... Actually i got a msg that it is going to reatch me on or before 6th agust but till now there no respond from the shipping or the delivery boy num.. Help me

I have ordered some items from jabong during your big discounts in the previous month. I. E.. July 2018. But today i received a call from this number i. E..‭+[protected]‬ saying that they were unable to deliver my orders. I don’t receive a single call from your courier service in mizoram which i assume to be blue dart. This is my first experience in jabong online shopping which turns out to be very unreliable. I never experience such problems in any other online shopping portals. You should instruct your courier service in mizoram to be reliable. I heard from people that jabong courier in mizoram are very unreliable and it makes me feel more worried. My order number is:#[protected], from this there were items that already reach aizawl but failed to deliver. Id -#[protected] was also expected to arrive yesterday.
I also have orders that were still in transit, there were #[protected],
#[protected],
#[protected] and
#[protected].
I request you to kindly look into my orders and take necessary action as soon as possible.

I had ordered two apparels from jabong which didn't fit me and eventually i raised a return request.
The products got picked up within no time and i receive an email from jabong saying since they do not have my bank details my refund cannot be processed. I tried entering the details into the form provided but that doesn't opens up and within no time jabong closes my request saying my money is safe with them. What does that mean? Where?
They have no active cc support as well.
I have tried sending them multiple emails but they don't tend to revert to any!
Well that doesn't concerns me, i need my money back and would never think to order again from this hopeless site.

I received a multicoloured printer skater dress on 26-jul (Order no.[protected]-0967901). I sent an email on the same day that i want to return the product. I also called the customer care on 27th july (First time) and informed about this as the product delivered had no sleeves and that the photograph showed with sleeves. My requested was accepted and received an email stating that it will be collected on 6th august (Return number:[protected], refund amount: rs. 954.45).

On 28th july, i received an email stating that the return request was put on hold due to quality check fail. I'm not sure how can a product be failed in quality when no one came to pick up the product. So i called up to the customer care again (Second time) on 31st july. I received an email stating that i receive an update within 3 business days. But there was no update.

Finally, i called up again for the third time to the customer care on 3rd august about this and i was assured that a jabong executive will come and collect the product and an update will be sent in 48 hours. But still there is no reply.

Could you please look into this at the earliest? I'm a regular customer of jabong so it would be great if this is resolved for smooth journey moving forward.

Dear jabong
I have purchased charcole arrow formal trouser from sane retaile ltd

Order no [protected]

I have received trouser of louis philip company with label of arrow company. How it possible??

Not received my original product.

Serial no of product and price tag are diffrent, i not received my original product

I ordered a chinos from jabong having "order id [protected]" on 30th july'18 and the estimated delivery date was 9th aug which i constantly received from jabong via sms and mail which said "tracking id mljp6726356 courier service ml". Yesterday out of the blue moon i received a mail saying "your product was delivered. I was home the all time and did not received my product. Neither the courier boy tried calling me. I raised a complaint at jabong customer care. I even asked them about ml courier services, they said it stands form myntra logistics but didnot provide me with any contact no or address of the courier company. I even tried calling myntra and they said that the ml (Myntra logistics) is solely responsible for myntra orders. They don't deliver any orders from jabong.
I think there is some kind of fraud going on.

I bought a black solid blouse with order id [protected] on 30th july, 2018, from jabong.com. I want to return it because i felt the fitting is not good at all. On proceeding towards return, i am getting a error toast "error on return initiation".
Kindly please help me in returning this product at the earliest and refunding the money as soon as possible.