Jabong.com Complaints & Reviews

Hi Team,

Please note that I had ordered a Fossil CH3016 on 6th of Feb 2018. the same was delivered to me on 9th Feb 2018, but the same was damaged.
I requested an exchange of the watch and it was stated in the Jobong App, that the watch will be delivered to me by 16th. On 10th I got a message stating that pick-up for replacement will be done on that day. There was no communication after that. After waiting for 2 days on 12th of Feb on an inquiry call it was found that replacement of a product can only be done post pick-up and it will take about 7-8 days for the product to reach me.
Out of frustration I cancelled the product and bought the same product on 12th itself. Today, i.e. on 14th I got a call from the logistics team regarding pick-up and the lady over the call confirmed that pick-up will be done on 15th.
After agreeing to this, I instantly got a message stating that pick-up request was cancelled on customer request.
All the details are recorded in your records for Mob num [protected]
I just have few things to say:
1. Why does a replacement of a product takes more than 10 days and cant there be an express delivery system.
2. Why was I stated that pick-up will be done by 10th and then no communication was done.
3. Even-after several follow-ups and requests no action was taken.
4. Why logistics team makes it look like that it is the fault of the customer.
5. Why is product not delivered as per the time stated.
6. Why does customer needs to make a follow-up call so many times for just 1 product.
7. Even after so many requests I am not sure whether the product will be delivered to me on 16th on not, as I need it on 16th itself.

Mob: [protected]
Ref codes :
[protected]
[protected]
[protected]

Order ending with - 04947. I had placed an order with jabong for two dresses on 5th jan, 2018. I returned the products on 10th jan, 2018 and still now i didn't get refund for one of my product and when i call jabong they say its already initiated by their end and when i check with bank they say that they didn't receive the money. I had called jabong customer care for the 3rd time on 2/13/18 regarding the written confirmation that the money is refunded to the bank and they told they need 24 hrs to send that email and till now i didn't get any email from them, when i called now they are again asking me to wait till end of the day.

I was trying to return my order because of its size issue. But i am unable to provide the pick up address because there is no pick up from that pin code. So i tried for the self shipping process, but there is no space for providing the drop in address. I am fed up with this site as it is not confortable. I am now unable to return my order. Even i cant proceed with the self ship option. Too bad.

Had buyed a dress from jabong. The colour faded after a single wash. Was lucky enough that i used the dress within 15days. On complaining received same reply "since the 15 days return policy has expired we cannot accept the product". Did i pay money for wearing the dress just for once? The product is totally useless just after a single wash. Waiting for a call from their legal team but havent received it since 7 days

I had ordered black brouge casual sneaker from jabong.com on 3rd feb while tracking i found that it had reached gangtok on 9th feb. But yet i have not received the item. The customer care says that item has reached in COURIER named as ML Logistics but there is no such type of courier name in sikkim gangtok. Pls help

I placed an order on 8 th night for the fast delivery of wallet of Peter England that was a gift to my friend but has received the empty box in delivery nothing is inside, tried calling you guys worst experience with Jabong for the first time, previously all was well, it was a gift and it was embracing for me infront of every one, that the box was empty without wallet order id [protected] please check this and get in touch plzz.

I ordered a tshirt on 25th of jan still didn’t received it. Its been 20 days now they r saying the product is lost but the product is still available on app they should provide me the same from their other stocks or should initiate refunds with interest of 20 days. They are not doing anything.
Order id # [protected]
These companies or apps have no fear of law and order they are doing what they want. Least worried about the consumers.
Its high time seriously.

I ordered a pair of puma shoes on 27-1-18., this was shipped by ml courier on 29-1-18 with a trekking id mljc2314881.
It is disappointing that i haven't received the shoes till now.
What is more frustrating is that ml courier's official website is showing the tracking id invalid.
What do i do? 10 days is too long a time to wait for a pair of shoes.
Thank you

I made an order on 26 jan from jabong and product was delivered on 1st feb and it was wrong brand wrong color and no price tags on that. I complaint jabong against this issue they said maximum of 5 days will be taken against this issue to resolve from experts. No body responded and whenever i mail them or call them they say its under process and you will be contacted soon. They have mailed me 5 days time for issue but after 8- 10 days also its pending. They are not conducting pickup of product till issue gets resolved which means i wont get refund because they are not getting any conclusion against the product. Order no-[protected]

Sir/madam
I was trying to return my order because of its size issue. But i am unable to provide the pick up address because there is no pick up from that pin code. So i tried for the self shipping process, but there is no space for providing the drop in address. I am fed up with this site as it is not confortable. I am now unable to return my order. Even i cant proceed with the self ship option... Too bad

This company is completely chetaing the customer by not providing proper service. I am not able send back or return the product to having as it is small in size and the return is not initiating. It's my 2nd product withheld in my hand which is waste of money for me. Altogether its cost more than ₹3000 for me. This company does give service for returning goods and customer care service is fraud. We are not possible to get in contact with customer service. Please do the necessary and take actions against this fraud company.

On 6th feb 2018, i placed an order for 5 items but the order has not been placed due to some error and the amount for the same has been debited from my axis bank account. I dont know this whatever the error is but this is not accepted from your part. The amount for the order was rs3656.
I want the amount to be refunded as soon as possible. Since 2 days i am calling your customer care number, what the helll are you guyzz providing to your customerssss. Your execitive said that the amount will be refunded in 2 business dayss, and i have not recieved the amount yett...!

I bought a pair of shoe and i need to exchange them but iam not able to exchange because of non serviceable pincode. I applied almost every pincode that is related to me and no response. The product has been received since 3-4 days before. I need to exchange them very soon. I want just a size exchange not a product. Please please help me out with this. As i expected it was so easy and smooth to handle till when it comes to enter pincode. That is the only problem.
Jabong is one of my favourite online shopping app. Hope jabong team wont make disappoint me with this. Only found this way to expose you. No other way i could find out. Exchange is only possible within 15 days and i have been trying since the days i got and till now i could apply.

I had placed an order (Id-[protected]) worth rs 5111 on 25 jan and returned two items from it worth rs. 1999.

Now they had refunded me amount less than 1999. When i called customer care they had no explanation for it. I spent more than 100rs on customer care call to get this issue resolved but it is not resolved yet. Jabong is looting people and give worst customer experience. Please look into it.
Thanks
Meenu

I am writing this complaint regarding my (Request id[protected] related to my recent orders here is proof (Attached the photos of the received product).

Order id [protected]

Order id [protected]

Your delivery executive wrongly updated delivery status of the product.

I have received the product crocs duet navy blue clogs i. E order id [protected].

I have rejected the product at the time of delivery u. S. Polo assn olive solid casual jacket i. E order id [protected].

But your delivery executive in the status he updated order id [protected] is delivered.

I was trying to return my order because of its size issue. But i am unable to provide the pick up address because there is no pick up from that pin code. So i tried for the self shipping process, but there is no space for providing the drop in address. I am fed up with this site as it is not... I also
Sent email to jabong team regarding drop off adrs.

I ordered a pair of sandal from jabong and it shows out for delivery but it's not yet delivered. I tried to track down my parcel using the couriers official website but when i try and track my parcel using the tracking id it simply says the id is invalid. Why is that so?
I could really need some help here asap.
Help help hel help help help help help help help help help help help help help help help please help me help

I bought a top on 6th january. I want to return the top... I am not able to initiate the return. Order number [protected]. Pls do something before 15 days get over. I tryed to return the product many but i am not able to initiate. The product in suitable for return it goes till review but when it comes to thank you... It comes error in initiation... Keep take step as soon as possible

This is happening for the second time where the clothes is ordered through jabong and that were sent through ml courier service was not delivered to me. The delivery guy did not call me both times. I waited for 4 days and then the order was sent back to the warehouse. This is totally unacceptable. The order i have placed now also looks like it will not be delivered.

I was trying to return my order because of its size issue. But i am unable to provide the pick up address because there is no pick up from that pin code. So i tried for the self shipping process, but there is no space for providing the drop in address. I am fed up with this site as it is not confortable. I am now unable to return my order. Even i cant proceed with the self ship optio... Too bad.. Please do necessary