Jabong.com Complaints & Reviews

I made an order of 3 items, in that one item got delivered. But the item which i received is wrong. I have ordered for long sleeve t-shirt, but the delivered item is with short sleeves.

I want to return the item or need to get it exchanged with the item which i ordered. But jabong doesn't provide any return facility for my pincode, as they say, that pickup service is not available in my pincode and i have to use the self-ship option. Now even the self-ship option is not available on their site and app.

I have sent an email to them and i spent the whole day to sort this thing out. I feel unprofessional of them, if they can deliver a product at one place, they should also be available for the pickup too. Even if they can't, they should at least notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i get my item exchanged.

I have ordered a dress from jabong, have not received and got message from them that my order has been delivered. They are not ready to deliver once again.
Expected date of delivery was 15-sep-2017 and got message on 14-sep-2017 that order has been delivered. I have contacted customer care for resolution but they are not actively responding to me.
I want my money back as the order is pre-paid.

Hi,

I have purchased the product on 26th june 2017 a blue running shoes lee cooper.
Order id#[protected]
Due to rain didnot 1st month but then i started using since aug 17.
After use of 1 week the sole rubber came off as it seems was defective in first place but glued afterwards before sale.
As product covers 3 month warranty cover so i searched but didnot find any help in their website regarding same
Then after some mail exchange i got the link for warranty claim.
Now issue started :
1. I have to follow them up for any update.
2. They sent a mail that return has been initiated and mail sent to concern department to take action
3. For returning also had to chase people to pick up (After 3-4 times got succeeded
4. After pick up received the message refund has been initiated but when i ask for reason no one reply and told back end teams decision.
5. After so many follow up via mail and discussion over phone i have clearly mentioned if product in under warranty so pl first tell me the reason for refund not exchange but no reply.
And once i told will raise the consumer court complain then i got call today 18 sep 2017 stating that as brand didnot replied so we took decision exceptionally to refund the money,
I have asked i again did you discuss with me for any resolution before (Even i asked many time)
I was expecting the resolution :
1. Exchange the product
2. Or refund the full amount (Without discount one) so that can purchase the same product from else where.
3. Or you purchase (Any amount even less then i paid if you get it) and send to me

Specifically mentioned in every call and mail while following it up pl give reason for any resolution and discuss with me before.
I have right as well to accept the resolution it should not like one way verdict.

So now till date
1. Do not got any proper resolution instead rough and unprofessional representative call anytime to waste my time
2. Product got picked up
3. No refund of money

Overall feeling cheated and also seems company like jabong selling defective/refurbished/poor quality product during sales.
And if some one raise any concern then hassle them and last refund the discounted amount after keeping it for as long as possible so now customer is at full loss
Cannot get the product at same rate
Enjoy interest free money
And last if no one raise anything then lower quality product stock got cleared

Pl take action and try to resolve as expected.

Regards

Vivek jain

I ordered a pair of roadster camel sneakers, which were shipped by ml courier service and was given a tracking id number - mljc540630,
This was shipped on 13th september of 2017, but still now i haven't received any update on the purchase.
The item is shown to be shipped and arrived at the same location for more than 5 days now. Even ml courier tracking from ml's official website is showing the tracking id is invalid.
I need to get my order by 20th as shown by jabong.

I've ordered fer products from jabong and i want to return one product. It supports the return option also. But when i return the product it shows error in return initiation.

I've already registered a complaint and didn't got any responde. It's not what jabong promissed about returning.

Please help me to solve the issue. Otherwise i'll be forced to register a complaint in consumer court. I believe only few days are left to end my 15 day return.

I have purchased a adidas black jogger small size placed on 2nd sept. With order no-[protected], price-rs 3999. 4th sept. I got the product, i opened the packet in front of delivery boy name sonu, but that was different colour from which i ordered. The product i got was adidas grey colour instead of black colour. So, i contacted at jobong customer care and told them about that issue and raised a complaint with complaint no[protected]. I sent the images of wrong product to [protected]@jabong.com & [protected]@jabong.com after 2 days they responded and told me that we (Jabong) sent the correct product to you in well packed condition. Hence, their resolution on my concern is they shall not initiate my refund. I wrote many times on facebook & twitter, but they are not resolving my issue. At the end, i got the wrong product and they are responsible and i am feeling being cheated by jabong online fashion company.

So, i want my money back.

Requesting the authorities to take proper action in this regard & plz revert.

Waiting for a immediate & positive response.

My name is amit chauhan. I have purchased a junior reebok bagacks whose order no. Is [protected] and order date is 10/9/2017 and awb no. Is [protected] and tax invoice no. Is tcin1718/0507977 and my email i'd is thakuramychauhan.[protected]@gmail.com.. The product delivered date is 14/09/2017 by cash on delivery..
Sir i want standard size nd i want to return my bagpacks nd my money back than i can made new order
So kindly plz return that bagpack
Take seriously my problem nd solve this as soon as possible

Order id [protected]
I need to return the product because it is not worth the price paid. Moreover, the delivery charges are also high. A product of 688 rs becomes 817 rs when delivery charges are taken. But anyway i like the products in jabong and so i'll keep using it. My area's pin code is not serviceable. So i need to return it through self ship option. But i cant find that option in the site. What should i do now? I need a fast response please because i'll not be available next week.

I had bought a pair of the rose gold velvet heels a couple of months back. I recently wore it for a couple of day. And by the end of the second day the sole of the heels came off. I am deeply disappointed by the low quality product that was delivered. And i do not wish to shop from jabong anymore and would suggest my friends and family to not do the same as the heel for which i paid 5000 cannot be worn more than twice. It is shameful on your part to serve your costomers products which can don't even last and which such degraded quality. I would like you to either return my money or replace the heel on an urgent basis.

I ordered dorothy perkins sunglasses from jabong which got delivered. I placed a request for return of the product because the sunglasses came without a case, which is unacceptable. The product could be fake, used, etc. Jabong's delivery guy picked up the product but now the company claims there is dispute over the fact the product is damaged and they want me to send photo of the product. I would have been happy to send photo of the product but how do i do it when i dont have the product. I think this company is fraud. Please avoid buying from them.

I have order 3 item from jabong and now i get a message that one of that item you have order is not available and at the time of order it was available and now they send me a copoun of 10% discount voucher and say they are sorry plz solve it i was waiting for it from a while and these is not done i thing if you dont have the product plz dont show it and so that we can buy it from some where else

I have ordered few products from you and i want to return one product from it. It support return also. I followed all the steps but it keeps saying "error in return initiation" every time.

For past few days i am trying to return one item from my order number [protected] and always getting this error message.

Please solve this before my 15 day return window is over.

I would like to complain about jabong and their courier partner safex couriers.

I have placed a prepaid order on jabong on 24th aug. The order was delivered on 27th aug and due to rude behaviour of the delivery boy sajid shaikh i had asked him to take back the order. So that he woud be responsible for the return of my order.

Even after making a written compaint on 27th aug and a complaint was registered on 28th aug with jabong... My order is still pending for delivery... I have received atleast 5-6 calls from jabong escalation but resolution... I had asked for a written apology from the courier company for the rude behaviour of the delivery boy. I was assured by jabong that they resolve the matter... But only for robotic responses and no resolution from jabong... Jabong has had a very lethargic approach to this matter...

I have been a regular shopper with jabong since 2012 and it is very disheartening to this approach to the matter by jabong.

Howevet i still get calls from the courier company asking me whether i want my order or do i want to cancel? The delivery boy had the audacity to inform jabong that i have cancelled the order. Now of i need to cancel the order i would cancel it my self and not tell thisbto some rude delivery boy...

A very disappointed customer... I hold jabong responsible as my order is still lying with the courier company for 15days now...

Kindly look into this.

Rosy

Dear sir
I wan to complain about a website named consumercomplaints.in - they has taken 1cr from me to remove complaint. Counsellor richa told me that the complaint will be valid everywhere and they will give me written aggrement. After taking admission, and i came to know of things which is very disturbing to me. The company is completely fake. They offer certificate programs and not degree - complaint foram. So, no recognition. They say it is registered with nct but actually restration doesn't mean anything. It is not approved by aicte not dec. When they say dec, it is again a fake dec.

When i complained they said, certificate to dey rahe hain aur kya chahiye.. Fir bhi kara deney ki jaroorat nehi he.

The people who npost complaint here are tracted and sent to prisen is not valid any where. The counsellors, managers themselves are all uneducated...

Is the giverment, ignou, aicte not knowing this.. How can somebody run an consumer complaint like this in mid of the market.

I want to exchange my order [protected] to another product because the colour of the product is different from the photo provided by jabong and the size of the t-shirt is also too big but the customer care services of jabong.com are not responding. Even after repeated calling and emails they aren't responding i have spent 1079 rs. On this. Sir i request you to look into the matter asap and if any alternate number available to contact customer care kindly send me. I hope you will do the needful.

Order no [protected] done on 2oth aug 17 for a wallet of tommy hilfiger, still not delivered after 13 days.
No updates from jabong or the logistic partner.
When contacted the logistic partner, very indecent behaviour from their end.
The payment has already been made via net banking

Regards
Lalit agarwal
Mail id : a. [protected]@gmail.com

I have ordered a shoe with coustomer id [protected] and i want to return this as it is too large but when i take return option there is error in return initiation always please help to return the item quickly and pls provide enough information and i was not able to contact your coustomer care agent i have been trying a lot of time to return this item but always the message is error in return initiation atlast i have also tried my friends account details for return purpose but again and again it got failed

I have ordered 4 products and out of 4 I returned back 3 products successfully.
The refund amount is initiated on 19th august 2017 but still did not get back amount in my bank account.
1- Order id- [protected]
2-Return ID[protected]
3-Return ID[protected]

It is been more than a week since i ordered a shoe but the quality was not as expected. I requested a refund for the product but the representative who was assigned for the pickup of the product refused to accept it.. After that i am unable to place another refund request. I tried contacting jabong.com through email but it was of no use. Plwase help
My order id:- [protected]
Return request id :[protected]

I want refund of my product when i received this mobile from the courier boy, its display was not working it was flikring, so i was complaint it and returned back this mobile.
(2) after two or three days, i got other mobile it was ok
(3) but, after one and half months its screen again damaged, service center my contact number [protected] please contact me please please please