Jabong.com Complaints & Reviews

I paid 478 rs. for order id [protected]. they delivered different product. then i made a complaint against this then they called and told that they will reverse pick the product and refund my money and close my comlaint.
now, while checking the mail from their side, i found that they are refunding only 378 rs.
first they delivered wrong product and then telling that they will refund money after inspecting the product and deducting 100 rs. as shipping charge.
this is clear a fraud case . this is good way to make money for them by deducting 100 rs.
pls take against them.

I bought certain items online and requested a return for few of them. Their courier man came and only took back a part of the return stating he did not receive an order to take back rest of the two items. He did not even look at the two products. Later jabong emailed me stating the two items are rejected due to quality check. They then asked for various pictures of the products. I emailed them the pictures and also stated that there is no quality issue as they were not even looked at. They did not respond. I contacted them four times but they kept on apologising but did not do anything about it and kept delaying the matter. It has been more than a month but they have still not collected the products nor returned my money. Do not trust their return policy at all. They are just sitting on it and I have two extra pair of shoes that do not fit.

I am having a complaint related to exchange service for my product in Kochi for Jabong as I bought a belt which is Large size and it was too large for me. I need the size which is medium size.As I had already paid for my product, it is loss of money for me if I didn't get the right size for me.
So please do the needful.

I want to return the track pant which i got today the order number is [protected]
The size which i bought is very big for me to wear and the cloth quality was not up to the mark.
Plz quickly return the money back as soon as possible...
Date on which i got the shippment is 6 july 2017
I always order all my clothing from jabong...
Plzz reply to me soon..

Order no. [protected]
Awb no. Sf14667281jb
I have made an order on 25.06.2017 of golden sandal (Brand - inc.5) (Inr 889) and golden watch (Brand – esprit) (Inr 2715). However, on 28.06.2017 i received courier with only sandals inside the packet.in my absence my mother received the parcel and she didn’t check the invoice/packet and received the parcel.
The watch was missing. Also, the packet’s seal was loose.

After repeated follow-ups through phone and email’s jabong reverted that the product was dispatched from their warehouse with proper sealed packing. However, they don’t guarantee for the courier company - shadowfox
Jabong accused me saying you shouldn’t have received the courier if the seal was loose/broken and said the watch was sent from their end. Also, they denied investigating the matter further with the courier company if the same went missing from their end.
This is a serious case of theft happening which either is done by jabong/shadow fox. It is jabong's responsibility to ensure product reach to consumer as promised.
I have become an unfortunate victim of this plot.

I have ordered a shirt which seemed quite appealing in the site but failed to gain my interest after receiving it. I tried the return option but it replied that the pickup was not available at my address . Even the self ship option is showing the same reply.
Why isn't the return possible when they can deliver to the same address while other sites offer pickup at the door steps.

I have placed my order on 24 th june 17 at 2:23 pm then i get expected delivery on 30th june then it got extended to 1st July then it extends to 3rd & then to 4th July now i don't even get any notification for expected delivery they are not giving me any information about my product Even i have call them many times to know about my product still my product id is not working it says it's invalid

I couldnt ship my package of CROCS
BAYA GRAPHIC MULTICOLOURED CLOGS With order ORDER ID [protected] .they told me that the pincode is not available in pickup therefore u have to self ship but i am not able to self ship my item through their page because that option is not available for me.plzz kindly do the needful against this :)

Order number is [protected], when i purchased this item, it only tells us that return is available, but its not written that we have to self ship the product. Having done that, jabong calls me for sending bank details, they did not even once intimated about uploading the courier receipt. Suddenly i get one message reflecting the amount of courier charges returned by jabong, when i called their customer care, they said I didn't upload the receipt thats why they will not refund the entire amount. They are a cheat, because it's customer care's duty to give all the details.

I order i product but the size of that shirt doesn`t fitted me . So i request a exchange request of smaller size of that shirt. But today i got my order and guess what that was totally different shirt i got. Now i m trying to exchange that different shirt which i have not selected is not able to be exchange. Kindly help me asap.
This is my order id which i place first but as this shirt`s size doest fitted me so i did a exchange request.
ORDER ID [protected]
Placed on Fri, 23rd Jun'17 at 9:13pm

Now this is my exchange request`s order id and delivered .

ORDER ID [protected]

Placed on Sun, 25th Jun'17 at 5:44pm

I am attaching two jpeg image . One is of screenshot of order place so you can see what i ordered and second one is that shirt which i got.

I have received an email from Jabong this morning with a specific dress at Rs.675 when I check Jabong app it's showing a different price approximately Rs.900 and there are no coupons or discounts applicable or advised in email or an app these people are showing different rates at different places. I have seen this at multiple occasions where they show different rates at different stages. People who doesn't concentrate will pay more and regret later.

I have ordered the below product on 16th April and requested refund on 24th April. I haven't received the refund till today which is 29th June.

I have called them more than 30 times for the status and asked for the refund but they just keep me waiting without any resolution.

Pathetic service I have ever seen. They don't even update your new contact number and give you reasons for not being present on phone.

I am so much frustrated for this and lost trust from the website.

Please save your money and don't buy from Jabong. I have lost Rs. 3345.57

Product details:

NIKE
FLEX EXPERIENCE RN 6 BLACK RUNNING SHOES
order ID: [protected]

I placed an order on 6th June for 2 tops out of which one top, magenta washed shirt, could not be delivered hence it was cancelled by Jabong. As per the message received, refund of Rs. 735 was initiated on 17th June but i have not received it yet. Even on your website, status is marked as cancelled. In case the refund has been initiated, the status would have been 'Refund Initiated'.

I am really disappointed with your services. Even the customer care executives are not willing to help out in this case. This was not what I expected.

I have been following up since 7 days for a return of a product which was not picked up due to understanding issue on the part of the e-kart logistics executive. Every time i call or mail jabong, the only response received is that my problem will be addressed in 3 business days. This is very unprofessional. I am a full time employee and i do not have the time to constantly follow up with jabong on such an issue which should have addressed easily in the first instance.
After failing to get a proper redressal, i am forced to lodge a complaint. Screenshots of the email correspondence attached for reference

I have done an online payment through sbi net banking of rs.1082 and the transaction is failed but i got a message from sbi my account is deducted with transaction ref no[protected]igabnziaa7 for rs. 1082 with my order id [protected]. The transaction is failed and order also got cancelled. So, please resolve the problem immediately.

Hi team,

I placed an order numbered [protected] on 10 june 2017, which i cancelled on 16 june 2017.

The same was attempted to be delivered by your courier partner e-kart, which i refused to accept as mentioned by the sms sent by you.

But now it's been more than 10 days since i cancelled the shipment but yet not received the refund for the same.
I even contacted your helpline number but all in vain.
Your support service just gave false assurance but no results till date.

Look into this matter on priority and resolve this matter within 48 hours else be ready for the repercussions.

I had ordered 2 clothing items on monday, 26th june, 2017 at about 11.39 p. M from the seller called bren trading private limited on jabong.com through online transaction.. But the transaction failed due to some reason but the amount have not been refunded to me. My order id is-[protected]. Please look into the matter as soon as possible.. I want my money back

Sir, I am PRASAD HEGDE sorry to inform you that as per your reference [protected] dated[protected] I have to receive Rs2303/- through your gateway. Still it is not credited to my account as per banking details. If you have any credited details Kindly, furnish. ph; [protected]/[protected]. Waiting for reply.
T.Q.

Jabong is selling used, dirty, damage item i would like to inform you last month few days back i finished my shopping in 2 part near about worth 20000 rupees and suddenly i have to go back my work in qatar country and when i checked the item it was used by some one and ther selling also used and dirty item it i shearing my invoice no also-order id [protected] levi's blue denim. Name - prem singh
Live in qatar
Qatar contact no[protected]

If picture is required i will shear pic also
Please ontact with me also in email-premnegi. [protected]@gmail.com

Regarding the order#[protected],
I received my order (Shoes) on 12th june 2017, it was 1 size bigger so i put a returned request on 12'june'2017 itself.
Product was picked up 13th june'2017. Pick up guy was quite suspicious as he was asking too many questions and trying to peek inside my house, i asked him to mind his own business on which he got really offended.

Now i am getting mails from jabong that product hasn't been picked. I am very stunned that even a pick up guy can screw up my life.

Please note : he clicked pictures of the shoes while pickup and didn't give any receipt and said that 'your return has been complete'