Jabong.com Complaints & Reviews

Order #[protected]
I had ordered a sisley multicolored tshirt on 16th july, 2016. After a complaint of the product not being delivered on time, they have updated that they have delivered it today (30th july, 2016) but neither did i receive a call from courier service nor have i received the product. The payment was done online through debit card. Customer care is not responding. Worst service by jabong. I seriously need my money back or a response as to where the product is.

I have ordered a baggit l domo beads white sling bag from jabong
Placed on : fri, 22nd jul'16 at 11:56am
Order id: [protected]
Your order has been confirmed! : fri, 22 jul 2016 at 12:05:06
Your order has been cancelled : fri, 29 jul 2016 at 11:23:27 (with no reason)

When i called to jabong customer care they just said that this product has been cancelled due to quality check.
When i ask them:
If this product does not pass your quality check then why this is still available for purchase online or do you have only one piece of the product or the tire stock of this product fails the quality check then it should not be available for purchase now.
Then they said we apologize. that's it
When i ask them to transfer the call to there manager the call was disconnected.
They just blocked money for some days - gained interest out of it - fooled the customer and move on for another profit deal. the business model for jabong is just to fool the consumer.

Regarding order [protected]

Hi,
I have ordered park avenue grey solid slim fit chinos. and urbantouch blue checked regular fit casual shirt on july 16th.

I got my casual shirt delivered but not chinos, in tracking it is showing that delivery unsuccessful. can i know the reason for it.
I am not happy with so much delay in delivery. please reimburse amount into my bank account if not able to delivery the product.

I sent the above mail details to [protected]@jabong. com on july 27, 2016 and followed it up on july 30, 2016 still no response from them

I[censored] r not able to provide the products give me a refund

I want to return Siyora elite earring of Rs 2445/-from my order no [protected].account shows return already initiated but not received return id nor has anyone come for pick up.15 days of free return would expire soon .then the company would not take their product back.plz help me.
Website has constant problem sometimes it dsnt show product delivered .. Sometimes returning the product is a major headache.this site should close down

Dear sir/madam,

My order no. Is [protected] and my register email id with jabong is [protected]@gmail. Com. I had ordered nike track pant from jabong. Com on 18/07/2016. But after 4 days 2 days i had email to jabong for delivery, because it is showing 29 july which means it will take 11 days to deliver. But i had not received any email from jabong. On 23 i had cancel this order and on 24 i had received email from jabong that your refund is initiated and you will receive in maximum 5 to 7 days. It means by 29 i will receive refund amount but i had not received till now, it is 01 august today. I am calling regularly from 29 and they tell me that you will receive refund within 24 hrs. Or 48 hrs. Several times they said i think product will be delivered. I don't know what jabong team is doing, please help me in this regards.

Thanks & regards.
Barinder sandhu.

I did some shopping from jabong.com, but some products i did not like so i had to return .
Not its been 1 month, my money is not refunded and when i am trying to contact customer service, calls are put on hold and no one receives (from 2 weeks).
Then i mailed to [protected]@jabong.com, but no response.

I would like you take some major steps . this is not at all entertaining .
Please take immediate actions.

Order - #[protected]

Hi,
I have received my one product out of two on 24th of july. Order number [protected]. The product is not satisfactory at all. First of all the size doesn't fit me properly, it hurts when tried walking and it looks as i[censored]sed by someone, there were no tags attached to the sandal and it looks poor and not good. I hence want to return it. Frustrating jabong app in didn’t give me return option at all. After few days it did and the product is returned successfully. I have the receipt also but the app still doesn’t say its returned. It still says pick up initiated. Also i called more then 50times to customer care number[protected], i am on waiting all the time. It's so irritating to be on waiting and listen to ivr and hold tone for so long and always. Most horrible service i have ever experienced. You don't have 24/7 customer service too to call at night. As during day call never gets responded. Other customer service of myntra, flipkart are far so good. My other sandal of order number [protected] which i placed is sent back to warehouse without communicating to me. I see that in track order in app and i don’t even want that sandal now. I don’t know how can you sent product back to warehouse just like that and no refund yet. The status still says sent to warehouse and no refund provided to me for both the product.
I hereby want my refund to be given soon and hence avoiding myself to give future court complaints as i already had bad days and mind frustrated because of jabong service. My contact number to be called is — [protected] and email address - [protected]@gmail. Com

Dear sir,

I want to return one of your product and get my refund back.I ordered for one blue polo Tommy Hilfiger T shirt on 26 july 2016, order number: [protected], invoice number: RPSINV/1617/00072214 .I want to return this T-shirt because of the size issue.I have used COD as mode of payment.

kindly get it returned and refund my money back.Its been already few days that no information is received although i cancelled the order.My account details are as follows: Prabhat verma A/c no. :[protected]
Punjab National Bank, Vishwas nagar, delhi-110032

My product is still not dispatched i ordered my shirt 2 week ago no sms noting i want your senior manager contact number i tried to contact infinite time but no one picks up the call no one is attending the calls this is for sure that this was for the last time i shopped from jabong. I want your response immediately call me at [protected] anytime 24/7!!!

I have ordered but the product was never delivered to me. Even no call was initiated for the delivery by the salesman. Please refund my amount for the order num - [protected]

I have placed order on jabong. com order id [protected] on 16 july, 2016 which was expected to be delivered on 26 july, 2016 but still it is not delivered.
I can see the status as "delivery unsuccessful and product has returned to warehouse please contact customer support".
I have tried calling so many times and sent email [protected]@jabong. com but jabong's customer care are not responding to calls and emails.
I want to know the real status of my order.

I want to cancel the order and need my full amount back as i don't rely on jabong anymore for such a pathetic customer care.

Order ID: [protected]
I had ordered a product on 15th July and paid the money in advance, was to be delivered on 25th but there has been no delivery till date. Asked for a refund of my money but all the customer service guy does is that he/she escalates the matter to his manager and there is never a communication back from their end. Daily I waste 45 minutes to just get connected over and speak to an agent who eventually does nothing about it.
Having sold the company off, have you people sold your integrity and commitment too towards the customer.
I am harassed and the matter is serious because there had been utter neglect from the company towards my concerns.
I really want to file a suit and claim compensation now.

I ordered a pair of shoes from Jabong.com on 12th July 2016 and it was expected to be delivered by 21st July 2016.

on 19th July 2016 it showed that the product is out for delivery but since then I have not received this order.

Moreover, I have been consistently trying reaching to them over phone but each and every time the call is placed on waiting and no one answers and each time Rs.10 gets deducted.

My jabong return order with Return id 31321307 shows that the return request is closed and refund initiated in the form of jabong vouchers. But the same is not reflected in my jabong account. Please initiate the same. i am sharing the screenshot of the jabong page which shows that my request is closed.
I am highly dissatisfied with the services of jabong. I even tried calling on the customer care number bt got no response.
The pick up for the above return was arranged 15 days back and still no refund reflected. I want my money back or otherwise consumer court will be my next option.

We have been contacting jabong for last many days but despite follow ups they are not giving us our exchange items. Our order no is [protected]. We placed this order on 12 July. We received our item and requested for exchange. Their executive came to us on 18 july and took the items with a promise to deliver the items in next 2-3 days. We have receipts their written acknowledgement regarding the pick up.

However despite numerous calls, we are not getting our items. To add to our woes, they are showing their order status as delivered. on 21 July. We have been trying to resolve the issue but to no avail. Service of Flipkart and amazon is far better when it comes to refund and exchange. I am feeling harassed and cheated by their service.

My name is shivank.i have ordered a pair of sparx shoes with order no - #[protected].
and i found that to be uncomfortable and not to the amount i have paid.So, i want to return them but unable to return.1st i tried on jabomg app but there is no option to return.also, i called customer care twice but they put my call on hold for approx 10 min but still after waiting so long no one helped.

plz help me to return product as soon as possible

I had ordered my nike sneakers on 16th of july frm delhi estimated delivery date was 26th of july but i hadn't received it yet nike
Liteforce iii grey sneakers
Order id: [protected]
Placed on: sat, 16th jul'16 at 5:17pm even they fooled me by sending wrong tracking number. they don't even responsded for queries a very poor customer service. plz help me sort this out asap

In February i placed order of 4 products and i returned one of the product. That time i received refunded amount as jabong credits but when i tried to use that amount i was not able to trace that amount in my jabong account.The details are as under-

Order no - [protected]
The product which i returned was- Belle fila white printed short
Barkha

9th july ordered 2 products. A trouser & bag. I gave back the trousers for exchange & after a week they said they cant exchange it an will give me back my money on 23rd july. I sent them bank details on the same day and i haven't received the money yet.
The worst part is i haven't received my bag yet! It been almost a month. I call the the customer service and its always busy. After half an hour of waiting you get connected to the customer exec and only the same reply that the complaint has been escalated blah blah.
The bag is stuck in bhiwandi & when i call the courier company and they say that jabong did not send the documents which comew along the product which makes them not deliver the product.
Please do something about it! I was supposed to gift that bag to my sister and it been over a month. Help me!

I found my Jabong order got cancelled by them without my consent.

This is unfair practice of retaining money for couple of weeks and later cancelling the order.

ORDER ID [protected]
Placed on Sun, 24th Jul'16 at 5:38pm
TOTAL AMOUNT:1485.00
Status shows : Cancelled

Regards..Vijay