Jabong.com Complaints & Reviews

Sorry? Seriously? I’m the one who should be sorry here. Sorry for making the mistake of purchasing from your company. You have given me nothing but inconvenience and headaches of more than a month. Countless hours of phone calling, emailing, filing complaints, and yet, what do I get? Another one of your typical “we will contact you in a while”. Kindly enlighten me, how do you define a “while”? One week? Month? Year? How ironical of you to call your team as ‘care’ team when all it does is keep making me wait until I get sick of waiting and give up. Let me warn all fellow customers here, do not fall into these people’s tricks. I do not know what happened, but this company itself returned my t-shirt and never made an effort to refund the money to me. Not only am I left without a purchase, but also lose my money. So, in the end, my purchase was basically giving Jabong my hard earned money to buy a huge load of tension and exasperation. I don’t even expect any response to this comment of mine. Perhaps one of the cliche “we are sorry for your inconvenience…” by one of the automated bots. I don’t expect to get my money. But I do expect all the readers of this post to be warned against the predicament they are getting themselves into while purchasing from Jabong.

Sorry? Seriously? I’m the one who should be sorry here. Sorry for making the mistake of purchasing from your company. You have given me nothing but inconvenience and headaches of more than a month. Countless hours of phone calling, emailing, filing complaints, and yet, what do I get? Another one of your typical “we will contact you in a while”. Kindly enlighten me, how do you define a “while”? One week? Month? Year? How ironical of you to call your team as ‘care’ team when all it does is keep making me wait until I get sick of waiting and give up. Let me warn all fellow customers here, do not fall into these people’s tricks. I do not know what happened, but this company itself returned my t-shirt and never made an effort to refund the money to me. Not only am I left without a purchase, but also lose my money. So, in the end, my purchase was basically giving Jabong my hard earned money to buy a huge load of tension and exasperation. I don’t even expect any response to this comment of mine. Perhaps one of the cliche “we are sorry for your inconvenience…” by one of the automated bots. I don’t expect to get my money. But I do expect all the readers of this post to be warned against the predicament they are getting themselves into while purchasing from Jabong.

now i want the email id of sanjeev mohanty or else i will proceed with legal proceeding FIR against you guys

No they have sent me an email that they will try to attempt the same for 3 times and if that is not true
what the hell is this i want refund i will file a fir for sure
if we cannot reach you in 3 consecutive attempts

We would be closing this complaint, believing you wish to keep the product.

Jabong
2:27 PM (20 minutes ago)

to me
My Orders | Return/Exchange
Complaint Received
Complaint ID:31370138
Hi BALBEER SINGH,

We have received your Complaint against the order no. [protected], registered under Complaint ID: 31370138. We apologize for the inconvenience caused and assure you that we would put in our best efforts to resolve your issue at the earliest.

Please note that the expected time of resolution is 5 working days. Our Complaint resolution team will reach out to you within 48 hours and will explain the next steps.

Please take note of the following points

If pickup is pending


Be assured that 3 attempts will be made for the same in next 5 working days. Please keep your shared primary contact number handy as our team will try to contact you on the same

If we cannot reach you in 3 consecutive attempts

We would be closing this complaint, believing you wish to keep the product.

what the hell is this now i want my refund i have cancelled the order

Same issue happened, i had returned the item on 12th of september, they told me the refund is initiated on 1st october but till now i havent got my refund even after taking all the necessary measures with bank, after providing the bank statement, one issue occurred and it came to our notice that it was a finance team mistake of crediting the amount to different customer on 1st october and credit my account with another customer refund, it happened to be a case of cross refund, but till now no resolution provided by jabong, the amount is also big of rs 6456 that you cant forget

They even provide you with fraud banking reference id and just say u have to deal with the bank, where the id never exists

I have not received any response from jabong team. Moreover, they have Freezed the entry and now it's showing blank wherein I could see that specific product I ordered.worst customer service I could ever think of

Same thing in my case too.

#Worst shopping brand.

I want to exchange my order [protected] to another product because the colour of the product is different from the photo provided by Jabong and the size of the T-shirt is also too big but the customer care services of Jabong. com are not responding.Even after repeated calling and emails they aren't responding i have spent 1079 rs. on this. Sir i request you to look into the matter asap and If any alternate number available to contact customer care kindly send me. I hope you will do the needful.

Hello
My return order no [protected] was collected by jabong dispatch partner on dated 26th July 2016.But I have not received any confirmation message(sms) and mail from jabong company regarding acknowledgement of item received and initiation of refund process yet.Hoping for your positive response.

Please update the cancellation on ur site so i can return the product and buy the same product after refund

Please do it fast as the friend of mine is available for a week on that address it would then be difficult for me to return or exchange the kurta

Please tell me how much time will it take i have only a week for exchange/ return

ORDER ID [protected]
Placed on Fri, 15th Jul'16 at 3:06pm
ORDER ID [protected]
Placed on Fri, 15th Jul'16 at 2:59pm
I cancelled both the orders which were successful but they are not updates on website. they are exchange orders and by cancelling them now i want to return the product due to small size
i cancelled the exchange because no one is able to collect the exchanged item

No pickup point,
Courier charges not return...
On inquiry... policy changes
...
No satisfaction at all...
Never suggest to any person

I am getting the same reply since last four days. Can you tell me when my package will be delivered. Or simply refund me the amount.

Thanks finally I received a mail from jabong today n issue has been resolved
They have credited my jabong account.

I ordered one Kurtis from jabong. Quality is very bad. I want to return that Kurtis bcz it is a defective piece there was a huge cut on one side of Kurti. Since 15 days I have been calling and sending emails to customer care but I got no response. This is seriously ridiculous.
Kindly take a look into this.

Dear Customer,

Thank you for writing to us. We would like to inform you that the estimated date of delivery for your order is[protected], it shall reach you on or before that. Meanwhile, we've informed the team for an expedite.


Regards,
Team gojavas