Jabong.com Complaints & Reviews

Jul 19, 2016

Updated by luckymridula It has already been cleared from their auto-generated email on 30th June that Jabong has refunded an amount of INR 838.95 to a credit card with HDFC bank against the disputed order, [protected]. But my credit card issuing bank is OCBC, Singapore. I have repeatedly sent them my bank statement of OCBC bank indicating that no refund of INR 838.95 was credited to my credit card with OCBC bank. But still they are not solving the issue. They are not admitting their mistake.


Moreover, the manager was trying to confuse me with the previous refund against another order ((INR. 941, order no. [protected]). My bank statement indicates one refund against the order no. [protected]. He was telling me that there is no debit of INR. 941 in my bank statement. My bank statement indicates the debit of INR. 941, still he could not find this. I think this is the way to make me confuse.

Jabong team is repeatedly calling my mother in India. As she was supposed to receive the order, I gave her name and mobile number for proper delivery of the product. My mom told them to contact me because I placed order and I have account in my name in Jabong. But the team member told that they don't want to talk to me, Mridula Biswas. The fact is that my mom cannot properly speak Hindi and English. So she is not able to make them understand the fact. Moreover, she is not aware of my account and credit card in Singapore.

Image of their transaction to HDFC bank and my bank statement of OCBC bank are attached herewith

I am really frustrated with the issue.