Jabong.com Complaints & Reviews

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Have arranged a call from our care team. Please bear with us.

Team Jabong

Hi,

Sorry for the entire episode. Please help me with your order id and write to us at [protected]@jabong.com. We will get back to asap and resolve this issue.

Regards
Team Jabong

I wish i could rate it NEGATIVE[protected]VE

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Have shared this with the care team and they should get back to you with an update. Please bear with us.

Team Jabong

Yet I haven't received my product jabong customer support has replaced the order on 19th of November.Yet waiting!!I just hope I am not fooled this time & I won't be satisfied till I get the product in my hand.

claiming less no of products has been picked up

I retured all products and they gave me slip for only 1 product. later it was identified by supervisors of courier service that pick up guy is at fault. still no action has been taken against him. n i have to bear the loss

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Have shared this with our team and they will get back to you with an update. Please bear with us. We are here to help you always.

Team Jabong

Dear Customer,

We have reviewed your concern cum disappointment and apologise for the trouble you have faced. Have escalated to teams concerned and shall try and get this resolved ASAP .


warm regards,

Team gojavas

Still no update.Today also the same message like before.its really really worst...

yesterday no body has called even after so much of discussion with customer care people.Today also half day is gone.

I should get 10 times of price for this.Is this the way you should treat the customer..only for namesake yesterday

discussion with only lots of "Sorry" has copied and pasted.i don't understand why people are using the word "sorry" ?

Is this the word we learn form the foreigners to control the situation, then you don't have any ethics.

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please provide us with your order number at [protected]@jabong.com or support.jabong.com and well will quickly fix the issue. Appreciate you patience regarding this. ^Sayan

Apologies for the inconvenience caused. Your exasperation is justified. Please help me with your order id at [protected]@jabong.com or support.jabong.com. Please bear with us.

Regards
Team Jabong

Hi Ajju,

This matter will undergo a thorough investigation as it's of great concern to us & the culture we practice and believe in at Jabong. We will require your help & will be thankful if you can apprise us with more details on this. Kindly write to us at [protected]@jabong.com & be assured that all your information will be strictly kept confidential. Your cooperation & understanding in this regard will be much appreciated.

Regards,
Team Jabong

This Jabong service is totally pathetic and third class. I had ordered Jeans worth 1000 bucks one month ago. But even after repeated follow ups with the customer care the result has been totally negative. These people dont take interest at all in listeing to customer grievience. Everytime I call them they say they are delivring the next day but till today they have not been able to deliver the item.Therefore I decided to go for the consumer court.

Today they have provide fake proof of delievery

there is no update or any contact from jabong.com I was jabong customer till 2012 here is my order history with jabong
order id [protected] Placed on Sat, 5th May'12 at 11:46pm Total amount: R 2066.40
order id [protected] Placed on Sat, 5th May'12 at 11:46pm Total amount: R 2066.40
order id [protected] Placed on Sun, 17th Feb'13 at 7:58pm Total amount: R 4538.30
order id [protected] Placed on Wed, 25th Sep'13 at 12:34pm Total amount: R 949.00
order id [protected] Placed on Wed, 28th May'14 at 7:35pm Total amount: R 2724.00
order id [protected] Placed on Thu, 29th May'14 at 2:46pm Total amount: R 2163.00
order id [protected] Placed on Thu, 29th May'14 at 2:46pm Total amount: R 2163.00
order id [protected] Placed on Thu, 29th May'14 at 7:02pm Total amount: R 2163.00
order id [protected] Placed on Mon, 23rd Mar'15 at 5:49pm Total amount: R 1087.80
order id [protected] Placed on Fri, 24th Jul'15 at 7:47pm Total amount: R 1598.00
order id [protected] Placed on Fri, 24th Jul'15 at 7:48pm Total amount: R 1598.00
order id [protected] Placed on Tue, 18th Aug'15 at 4:44pm Total amount: R 1447.95
order id [protected] Placed on Wed, 26th Aug'15 at 4:31pm Total amount: R 1569.91
order id [protected] Placed on Thu, 27th Aug'15 at 4:30pm Total amount: R 3234.36
order id [protected] Placed on Sat, 19th Sep'15 at 6:05pm Total amount:
order id [protected] Placed on Wed, 23rd Sep'15 at 5:30pm Total amount: R 1245.43
order id [protected] Placed on Wed, 23rd Sep'15 at 5:35pm Total amount: R 1245.43
order id [protected] Placed on Fri, 25th Sep'15 at 5:53pm Total amount: R 4018.73
order id [protected] Placed on Sat, 26th Sep'15 at 5:28am Total amount: R 4018.73
order id [protected] Placed on Fri, 30th Oct'15 at 1:56pm Total amount: R 2758.90
till before this order there was no issue with jabong, for order id [protected] I have received only empty box with waste papers. and jabong care person says they have confirmed that item was shipped then where it has gone simply they want to say that I am making false refund / replacement if so then jabong has to see the customer profile and past performance also. please inform them to share all there investigation detail with us .

Dear Pratibha,

Greetings!

Thank you for bringing this concern into my notice. Please be informed that as per our records refund against product(s) "Navy Blue Solid Shirt" and "Rust Checked Shirt" has already been initiated from our end and it is stuck somewhere at your Online Mobikwik Wallet.

I would request you to contact your Online wallet i.e. Mobikwik with the given ARN number for refund[protected], of Refunded Amount INR. 848/-, as on 5th Oct'15, as the ARN is a proof of the transaction done between our PG (Payment gateway) and Online wallet (Mobikwik).

Furthermore, our finance team has forwarded the procedure of filing grievance at Mobikwik on your email id. You are requested to follow the procedure given in mail. Furthermore, I would also request you to share the wallet statement in PDF format from 24th Sep'15 to till date.

Moreover, regarding available Jabong credits in your Jabong of amount INR 462, your request has alreadu been initiated under the reference number 22971608. Please note that refund will be initiated via (Amount reversal in wallet) within 04 business days. The amount would reflect within 07 business days from the date of refund initiation. You would be contacted soon in this regard by one of my team members.

Please be assured of the timely execution of the process.

Regards,

Chief Manager
Jabong.com


Disclaimer: This message contains confidential and privileged information and is intended to be conditionally/ limited use by the individual named only. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

"On Oct 20 2015 10:05AM" : Email Received Date : Oct 20 2015 10:04AM
Hi,
Can you please let me know what's going on for below order([protected]) refund ? I am fed up with mail communication and also let me know why all order money is not yet refunded? Still I have 462 Rs as Jobong credit. I already requested for refund in my bank account but every time I need to call in your customer care. Is it really irritating process of Jabong.com?

[protected] Forwarded message[protected]
From:
Date: Thu, Oct 15, 2015 at 12:01 PM
Subject: Re: Help us to resolve your refund concern
To: singh.[protected]@gmail.com


Dear Pratibha,

Greetings from Jabong.com !

We completely understand your concern. Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that refund has already been initiated from our end via Mobikwik wallet under ARN No. '[protected] . Please note that ARN is a proof of the transaction done between our PG (Payment gateway) and your card issuing Department.

We seek your patience and understanding in this matter.

We are always at your service. Visit our new and improved FAQ section for further queries at http://jabong.custhelp.com/.

Regards,
Jabong Care Team

“Dear Customer, we have now simplified our return process, you just need to login in your account and go to “My Accounts” where you can track the status of your return request directly without having to call us.”

Disclaimer: This message contains confidential and privileged information and is intended to be conditionally/ limited use by the individual named only. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.


"On Oct 15 2015 10:42AM" : Email Received Date : Oct 15 2015 10:40AM
Is it my responsibility to confirm these things? If yes then please confirm So that I will not any purchasing from your site in future.

On Wed, Oct 14, 2015 at 2:06 PM, wrote:
Dear Pratibha,

Greetings from Jabong.com !

Thank you for your email note today. Please be informed that refund has already been initiated from our end via Mobikwik wallet, it is stuck somewhere at your card issuing department . We request you to please contact to your card issuing department/Bank with the given ARN No. '[protected] and chase with the card issuing department/Bank as ARN is a proof of the transaction done between our PG (Payment gateway) and your card issuing Department.

In case your card issuing Department/Bank denied for the same, Please take in written from your card issuing Department/Bank that the they have not received any payment and provide updated bank statement from order date to till date and send us in PDF format.

Please be re-assured of getting further updates in this matter.

We seek your patience and understanding.

We are always at your service. Visit our new and improved FAQ section for further queries at http://jabong.custhelp.com/.

Regards,
Jabong Care Team

Disclaimer: This message contains confidential and privileged information and is intended to be conditionally/ limited use by the individual named only. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.


"On Oct 14 2015 12:09PM" : Email Received Date : Oct 14 2015 12:08PM
Hi,
Please transfer below amount in my bank account only.

On Tue, Oct 13, 2015 at 7:53 PM, Noreply_jabong.com wrote:


Description: Jabong.com
Description: https://ci6.googleusercontent.com/proxy/f-f_eGn95qRdrEfXM4pi4mhGdm0tjjsDF81jaLXq...⇄
FREE
SHIPPING
Description: https://ci5.googleusercontent.com/proxy/1MfJ3W1joXH6HPcTwQwGg3XHUGqY8fTkIF4_NFEp...⇄
CASH ON
DELIVERY
Description: https://ci5.googleusercontent.com/proxy/QwxDHKWJaCFDrraCicOjxxnX_zA2pSf9tAMPfHX3...⇄
FREE
RETURNS

Hi Pratibha Singh,

We feel sorry that refund amount is not getting reflected in your wallet account. We assure you that your refund amount has been transferred to your wallet Mobikwik. ARN/RRN is proof of the successful refund transaction between our payment gateway and Mobikwik. We request you to access your wallet account and check your wallet balance. If refund is not reflecting your wallet, we request you to approach wallet and ask for status of this transaction as they are in better position to resolve your concern. You are requested to raise concern at your bank by filling online form:- https://www.mobikwik.com/help.


Details of the refund transaction are mentioned below:

Order ID: [protected]
Request ID: 22771408
Refund Amount: 848
Refund Initiation Date: 05th October 2015
Wallet: Mobikwik
Acquirer Reference Number /Refund Reference Number(ARN/RRN):[protected]


We will contact you within 2 to 3 business days for providing assistance in tracking your refund. We could resolve your concern faster, if you could share your refund concern with your bank and tell us about bank’s response.

We assure you timely resolution of your concern & we are committed to give you hassle free experience.


Warm Regards,

Team Jabong.com


Important Links:

Jabong Home | My Account | Shipping Policy | Cancellations and Returns |Contact Us