[Resolved]  Jabong.com — Worst company in terms of Customer satisfaction, supply faulty items

Address:

Panchkula, Haryana

I had purchased one item with order no [protected] dated 01 feb 2014. The item was faulty so I requested to refund the item, but the response which I have got from Jabong.com team was pathetic even I wondered how they are surviving in this competitive time.
I requested on 18th feb 2014 for replacing the item or refund the money their team promised me to collect the item within 3 days maximum i.e. upto 21st feb 2014. I called them on 21th feb regarding the same for asking about time when their representative will come to collect the item they told me at the end of the day it will be completed. But neither the item got collected from me nor I get any call/message from Jabong.com team (Pathetic). I called them at least 50 times from 22nd feb to 24th feb regarding the same but the response was pathetic. They always promised to resolve the issue in 1 or 2 hour even I talked with so called supervisor or manager named Mr Deepak and Mr Sumit about my issue, as usual once they promised but failed to keep it they even ignored my call. It was simply pathetic.

In whole process I never get a single call from Jabong team about the whole issue which was unbelivable, enev I wondered How these people survive in this compitive world. I request all of online shoppers, Plz stay away from Jabong as you will receive only faulty item and once they collect money from you then it will become your headache to replace or refund your money.

Even it is not a matter of some money but the confidence or trust they breaches with me was very bad for them. I will never purchase any item from Jabong as the confidence which I have gained from other online retailer was totally very gud but with Jabong teaches me never buy any product from Jabong.com.