Jaquar Complaints & Reviews

Wash basin tap is broken

I had submitted a complaint on 10th May with Jaquar regarding a defected flush system in the new bought toilet set up. The service was not provided within the given timeframe. We called them again today on May 12 and we were assured that the said service would be done within that day itself. Now when I called the customer care regarding the issue not have been solved, I was put on hold for more than 30 minutes and the only response I got was that I was at fault. Nivesh Singh who is the Area Head of Jaquar in Kolkata was so adamant and he made a false claim saying the service guy had come down on 10th May itself when no one had been there and then he refused to admit the there was negligence from his side. He had the wrong number for the service, the complaint was filed with the correct number, there was issue on his side of things. He had taken down the wrong number and was being rude about it.

I am a resident of 12 Manickam Nagar 4th street Noothenjeri Chennai 126
I bought two wall mounting closets 3 years ago and ever since I bought it it is not working every two months I have spent money on replacing the cover plate and some interior parts My experience is very bad Now again it is not working for past 10 days anbd I am unable to contact hotline Repair it at the earliest

My Jaguar is still under warranty and the backup camera has been out of service since January 2022. The dealer service department has continuously informed me that the problem is the supply chain for parts is slow. I would like the dealer service department to offer improved service and if they cannot get the part to then replace the entire camera unit.

This is also a safety issue that Jaguar should consider.

The Jaguar service department is located at the following address:
195 Casa Buena Drive, Corte Madera, California 94925
website: www.marinluxurycars.com

I am a resident of Rangoli Gardens, Jaipur, 2107 Block 27. On 20 Apr had submitted a complaint from my registered number [protected] for leaking taps. This was nearly two weeks ago. The service pers came next day and went back saying that parts will need change. He never turned up. After two days on 26 Apr again submitted a complaint at toll free No. Again the fellow came and went back saying parts will need change ( name Hemant) . We tried to contact the center at Jaipur and spoke to Mukesh Choudhary ( [protected]). This was on 27 Apr. He said that parts will come on 02 May. Today again we are trying to connect with him, but no response. The entire dealing is within the said warranty period.

This is really disappointing . 12 days and issue remains unresolved!!!

There is a replacement closet approved for SKER 01/21-22/E 1177 after a manufacturing defect was noticed in a Jaquar closet installed at my home in Jan 2022.

We have been contacting the local dealer for 3 plus months about this closet which had a manufacturing defect and no replacement sent to the dealer Paittakulam Marbles and Granites.

Last week replacement sent to dealer is again a different cheaper option and not the original.It is back to company again for replacement.Now it is reaching almost 4 months with no resolution.

Theres a continious leakage in water jet of toilet seat.

I had purchased new jaquar 3-1 wall mixture, which is continuously leaking, Raised complaint # 00435539 with customer care around 3 weeks back. Jaquar service person had visited and confirmed that item is defective and will be replaced, Since then there is no action on my complaint & its more than 3 weeks now, Whenever I call service person he says they are waiting for approval from Jaquar. This is pathetic, new item should be replaced immediately without causing inconvenience to customer.
There is no use of paying premium price and buying Jaquar products if there is no after sales service.

I would like to inform you that I had purchased like 4 toilet seats from jaquar recently and out of 4 toilet seats 3 seats cover has broken I don’t know what goes wrong with the jaquar products being a well known brand we as a customer trusted you but no one is interested in their customers concern after selling product once. We tried calling jaquar so many times nothing happened they just said we don’t know you have to buy another seat cover by yourself as well as it will take around 2 months to get that seat cover in stock.

We purchased a Toilet seat in month of March 2022, within a month seat cover has broken (images attached), quality of product was not upto mark. Company claim to give 1 year warrenty on seat cover but now not looking into same, clearly product was defective. Please look into same

On[protected] I had purchased 2(two) Jaquar. Single piece closet toilet seats from Jayalakshmi Engineering Company, D. No 6-16-27, Kalpana Towers, 16/1, Arundelpet, Guntur-522002and installed one on[protected] . The flush of toilet is not effective . This was already informed to the salesman of the shop. He assured a company technician will come and rectify the problem. But none turned up to fix the problem. I hope and wish an immediate action by the concern company authorities to take action for rectifying the problem to the assured level (as assured by the selling agent).

I recently bought Jaquar fittings and following are the observation:

About shower panel
(1) The noise level is high, there is a loud sound of rushing water inside panel,
(2) The panel moves here & there with little touch,
(3) The flow direction printed on the panel is too small and in grey colour, this can not be seen while taking a bath. It should be in colour.

About seat:
(1) There seems to be some manufacturing defect. The waste material sticks to the seat and we have to throw a lot of water to clean it. The seat should have been made with non-sticky material.

Sir I purchased all my bath fittings from K.S.R Ceramics authorised dealer for jaguar in the year 30/04/2019.All are in good condition except The wash basin Tap mentioned above which started leaking in the year 2021.
I called customer service and representative attended on 18/03/2021 changed spindle of the Tap ensured their will be no problem.
With in few months the same Tap started leaking again, once again I called customer service and representative attended and saying Spindle to be changed.
How many times should I pay for the same problem for same Tap.
I request you to resolve the issue as early

Tap is continously flowing

Right hand side, opening/closing Valv is not functing.

- Need replacement of plunger.

Dear Team,

I would like to raise a complaint regarding low quality product served by Jaquar. I purchased WC of Jaquar from your Vasant Kunj Store around 8-9 months back.

This morning when I went to washroom the seat was cracked. Believe me there was nothing wrong done by us. It got automatically cracked I don't know how. I have even attached the picture for your reference. This is not expected by such a reputed brand like Jaquar.

Its my sincere request to you to exchange the cover under warranty. I myself a blogger and would appreciate you to cooperate with us to maintain the company reputation on online channels. Moreover I am a very loyal customer of Jaquar and have done full bathroom and kitchen fittings with electronic appliances by your company only.

Your prompt revert on this matter is highly appreciated. Kindly email me and call me for the resolution of the same.

My address is Flat number 2012 Rosewood apartment B-2 Vasant Kunj New Delhi, India.

Prompt and urgent revert will be appreciated.
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Warm Regards,

Kartik Mehta

[protected]

Door handle spring got blocked...not working

I have called twice on 26th March and 2nd of April on customer care and sent a mail to customer care service and still nobody reached my home/office or called me.

Now it's high time, i will try to go legal now and will also post about pathetic service of the company on my YouTube channel with 2 lakh subscribers and millions of viewers.

Water leaking after using the citren

Hot & cold mixer not working from past week, and we have already informed shiv Kumar from the Hubli . Please kindly look forward to our problem.