Jeeves Consumer Services Complaints & Reviews

I purchased a Thomson LED tv through Flipkart with 2 year extended warranty. i logged a complain of LED panel issue on 24th July 2021. And service person picked up on 31 July 2021. After that i regularly called jeeves customer care regarding TV but after 20th august when i called each and every time to wait for 2 day but till now no resolution. Approx i called them more than 20 times. Now this situation becomes panic day by day and as per...

Dukka Satyanarayana Jeeves technician bearing mobile number:[protected] came for installing ac bought from flipkart.He came alone as a single for AC installation and used us as assisstants and stollen connecting wire 3.5 mm which came with the package and sold to us for 800 INR. Samsung team inspected connecting wire and confirmed that it came along with the package.so please take necessary action against that theif Dukka Satyanarayana bearing mobile number [protected].

My tv is not working good.. automatically off in 2 minutes and screen is blinking

I've purchased Vu Premium 139 cm (55 inch) Ultra HD (4K) LED Smart Android TV (55PM) along with the Flipkart Complete Protection plan sold by Jeeves Consumer Services.

I recently started getting color fade issue on one half of the screen. And I raised complaint with Jeeves with the Flipkart Complete Protection plan.

The technician came and inspected and told me that the panel needs to be repaired or replaced. Few days later I receive communication from Jeevus saying that they will refund with 1 year depreciation value and to send me the Bank details so they can initiate the process.

I had strictly mentioned to them beforehand that I would want replacement if repair was not possible. They mentioned that they cannot repaid because they are unable to get the part.

I really only wanted it to be repaired or replaced so I asked when will the part be available as I was ready to wait for it's availability. They did not answer my questions over email and kept sending the same scripted response about refund and asking bank details to start it.

Over call, I asked to be connected with their manager or supervisor, and they mentioned they do not have a feature for escalation.

They should have better support service or escalation feature with professionals who can discuss on cases like mine where I prefer repair/replacement over refund with depreciation.

Please help me out here.

Flipkart Complete Protection plan policy - CPFK[protected]
Flipkart Order ID - OD[protected]

Ve ordered oneplus buds(Order ID - OD[protected] recently in flipkart 2 days ago, i noticed a issue in buds that it has pairing issues and suddenly voice gets low while i play songs and gets lag while playing games, so i decided to replace it and done process .later jeeves technician had check the buds and noticed the problem and he said that he approved the replacement request, but i later i ve recieved that my return was cancelled, i dont kno wt do, i was shocked .i m really disspointed. I dont kno what to do.plzz solve my problem .

Hi Team,

We are facing a problem with iFFALCON by TCL 138.71 cm (55 inch) Ultra HD (4K) LED Smart Android TV. It's blinking while watching the TV.

Pls find the below details for your reference
iFFALCON by TCL 138.71 cm (55 inch) Ultra HD (4K) LED Smart Android TV
Extended Warranty 2 Year by Flipkart Protect Your Extended Warranty is Policy Number JPPOFFK853390valid from Oct 20, 2019 to Oct 19.

Order Register No. [protected]
FSN: EWNF4PG8ZKHFCB7Z HSN/SAC: 998599
[IMEI/Serial No: 1806AJB135906A0


Request you to arrange the engineer at the earliest on the below address.

Address :
Mukesh Kurapati
Grand Square Society
E1/103, Ananad Nagar, G.B.Road.
Pin Code : 400601
Thane West
Contact No. [protected]/ [protected]

Thanks & Regards,
Mukesh
[protected]@gmail.com
Cell No. [protected]/[protected]

I have taken extended warranty from jeeves for 2years period, My TV stopped working from June 12th 2021...I have given a complaint...someone from jeeves visited my place and confirmed it that problem is with mother board and has to be replaced.
I followed up continuously...they have been giving me all false commitments and finally they have sent a mail on Aug13th which is after onths months that said part cannot be replaced and had offered 70%amount refund and took the TV with them.
And I was supposed to receive the amount within 8days as per the mail and now again the same. They are sending false commitments and no one is answering the phone.

IT has been 4months now and still no solution has been provided by Jeeves.

I haven't seen such a worst service in my lifetime.

I have registered my complaint on 30/08/21 and till date it has not been attended by any of your technician, already 6 days has been passed how long I have to wait.

Please find the details below.

Dear Sanjeev Dutta, This is regarding Extended Warranty with JPPOFFK897363 for your LED TV. Your claim has been successfully registered and your Claim ID is CLJPU[protected].

Everyday iam followingup with customer care but till date no solution.

Regards.
Sanjeev Dutta
[protected]

I have registered my complaint on 30/08/21 and till date it has not been attended by any of your technician, already 9 days has been passed how long I have to wait.

Please find the details below.

Dear Sanjeev Dutta, This is regarding Extended Warranty with JPPOFFK897363 for your LED TV. Your claim has been successfully registered and your Claim ID is CLJPU[protected].

On regular basis iam following up with the customer care service and still no one has attended my complaint.
regads.
Sanjeev Dutta
[protected].

Customer support team is totally uneducated and do not try to solve problem however will willingly increase ones problem, by replying in non professional manner specifically lady named RENUPRIYA N, she will use every tool in her hand to harass customer, and when I complained about her there is no action against her, their is no separate mail for grievance redressal against jeeves employees. no acyion is taken against them but I will highlight my issue in every forum.

My issue was regarding broken display repair of mobile phone

I have registered a service request on 1.9.2021 with claim id: CLJFC[protected].
against mi TV 4k pro. The TV screen display is not showing.
It has been a week since the team is falsely promising to make technician visit within 2 business days everytime you call the team.
Till date my issue has not even looked into.
Really disgusting and worst service of Jeeves.

I Vishal Bhaseen purchased Redmi K20 Pro on August 10th 2020, delivered on August 15th 2020 alongwith Flipkart Jeeves complete mobile protection plan.
On July 11th 2021 I lodged the complaint as I found a patch on my phone, my mobile was being picked up on July 13th 2021 & that is supposed to be resolved in next 10 business days maximum by July 25th 2021.
With regular follow ups my mobile was delivered to me on August 22nd without any repairs & that too happened after almost 42 days .
I approached them that my mobile was not repaired & now they are denying with the reason that policy has expired.
1. I lodged the complaint within policy period .
2. No action has been taken within suggested time frame.
3. My mobile was deposited with MI service centre on August 20th almost after 40 days.
4. By that time my policy has expired.
5. I was never given any update about the delay being made.
I am feeling cheated as they must have delayed my complaint so that my policy came to an end.

Support and service very poor shame on choosing this. Really fade up and mentally harassed.

Internal team communication very big gap, each one is not aware what his/her earlier team mates has taken update.

No escalation matrix, no grivence officer rubbish service. Looks running office from small shop !

Tollfree number and [protected]@jeeves.co.in is just for fooling customers.

Ac service

My mobile - Realme C7 (IMEI NO. [protected]) with mobile no. [protected] was snatched by unknown person while traveling from Auto Rikshaw. I have also insured with no. DPXFVF59QUM8AZ4F // INV. NO.- EAAAAB06268753

Request to please consider my complaint & do the needful @ earliest.

Thanx
Sachin Kapoor
[protected]
[protected]@gmail.com

Dear Sir,

I have Purchased MI Tv on Date : 26/08/2019 with 3 years complete protection, There is a green spot in the TV, and gradually it has become many places. Please Registered my Complaint against MI Tv.I have called your customer care many times but your call is not connecting. Please send a technician as soon as possible to solve the problem.

Registered Mob No. [protected]
invoice No . OD[protected]
I am also sending a Warranty card & invoice here.

Regard

Vinita
[protected]

Hello,

I purchased MI LED 43' TV in Oct'2018 and got the extended warranty (Activation Code - JFLKFI2AF6342) which is valid till 10-Oct-2021.

Since morning, the TV screen has got 3-4 vertical lines on it.

Please send an engineer to check and fix the issue.

PINTU KHAMRUI, the technician, was assigned to give us demo in Kolkata circle but he sent an Inexperienced man (I don't know whether he is a Jeeves Staff). He does not have any idea about refrigerators. He didn't give any demo or information. He was very cold and spent hours by calling other stuff asking for the Password of PINTU KHAMRUI.

These employees are hampering, harming the goodwill of Flipkart and Jeeves itself.
I want another demo on the refrigerator I bought from Flipkart. Please provide me a demo

Kishan Tiwari Executive Jeeves Gorakhpur has used foul language while talking. It has been more than a month they are not getting my TV repaired. After complaining they use bad words against customers, Jeeves need to look at this very seriously.
His Contact: [protected]

I have raised an complaint but still I did not get any response or update regarding the availability of technician.

This is very bed service by jeeves so, I will go to raise consumer complaint as soon..