Jeeves Consumer Services Complaints & Reviews

Lodged complaint (CLJWK[protected]) on 25th Sep-21 but still no response. Whenever I am connecting with customer care, they are asking 2 more business days. Pathetic Service. Jeeves is cheating customer on the name of extended warranty . I wouldn't recommend anyone to take Jeeves Service since they are making fool to its customers.

Regards
Akhilesh
[protected]

Madam, When will you get updates from the concerned team? It has been crossed a long time but you have not received any update regarding my Poco M3 Mobile refund?I HAVE BEEN CALLING YOU AFTER EVERY 2-3 DAYS SINCE LAST 2-3 MONTHS CONTINUOUSLY BUT I HAVE NOT RECEIVED ANY SOLUTION. I HAVE NOT RECEIVED ANY REFUND.
I use to call to Jeeves Complete Mobile protection Care everyday, But Everytime They tell me that they will give update me in two days, AND IT HAS CROSSED A SEVERAL MONTHS REGARDING SAME CASE.
WHY IS JEEVES MAKING CUSTOMERS FOOL? WHY ARE YOU PEOPLE CHEATING WITH CUSTOMERS? IT HAS CROSSED 3- TO 4 MONTHS.
THIS IS TOO LATE AND HERE I WANT MY REFUND NOW.IT HAS CROSSED 3 TO 4 MONTHS BUT JEEVES HAVE NOT REFUNDED ME WHILE JEEVES CUSTOMER CARE USE TO SAY ME THAT YOUR REFUND IS APPROVED.

REGARDS TIRATH [protected]

I have an insurance policy with this company and availed it on 13th september 2021 and they have policy of 5 days pick up and 10 days for service they took 1000 rs on 13th september 2021 and now not picking the mobile for repairing and just send an e mail when i complain that about it and keep delaying the process as my insurance claim is ending on 6 octuber 2021

Washing machine is not working now

I have placed a request for TV technician on Friday (22 Sep'2021) and was committed that the technician will be reached within 48 hours. However, till yet no technician or call from the service team received it. I have called more than 4 times in jeeves customer care and face a horrible response from CC advisor (all are rude, arrogant and not professional) not willing to answer correct resolution and not ready to transfer the call to next level. That's very shocking, how a company could be so irresponsible, who is taking advance payment in the name of extended warranty but not willing to resolve the issue. I think its a kind of fraud and looking for a proper response from Jeevs team or else suggest me to how to proceed legal.

Name - Javed Hussain
Email - [protected]@gmail.com

Hi this is badusha..my number [protected].they took my ifalcon tv 55 inches before 22 days for repair.still now there is no proper update.already getting delayed please take action on this

Ticket No CLJWY[protected] - We had launched a complaint 15 days back and not resolved till now, couple of times we had called to customer service but worst response, not having any update with them not providing any information in the same, product is in extended warranty, please look into the same and help us to resolve the issue.

1000% fake consumer Service provider.
This is tie up with flipkart and giving extended warranty to electric items such as TVs, etc..
BE AWARE NEVER EVER BUY EXTENDED WARRANTY FROM THIS FAKE JEEVES CONSUMER SERVICE PROVIDER. This is fully fraud And cheating company promise to give service, as per my experience this jeeves didn't provided service(tv got wifi connectivity issues so tv mother board has to change) or repair or replacement or refund for more than 3 months till warranty period over. After warranty period over, they didn't provide service at all. And neither flipkart nor jeeves provide no service. So guys be very careful when you see this jeeves extended warranty on any products you buying in online stores.

I want to get my phone screen replaced

My TV stopped working under extended warranty. I called jeeves the technician came to home that day and he said he ordered a new motherboard will be replaced when he'll get that. Its 4 days I don't know any status of the shipment of motherboard. I want that to be replaced within 7 days as there SLA policy is 10 days. Also I want to track the shipment details of motherboard I mean every details its my right to know.

Hello Team,

I own a Mi TV 55 brought via Flipkart along with 2 yrs additional warranty via Jeeves on 29th Oct 2018.

On 29th Aug 2021, I have raised a warranty claim with Jeeves, CLJPR[protected], regarding a panel issue with my TV. There was a red stripe at the bottom of the LED panel.

A Mi technician came, noted panel number, and after a week when enquired, I was told that Jeeves certified the TV as on-serviceable. I was promised a refund and they told I will get an email to furnish my bank details. But no email came.

Meanwhile, on 20th Sep 2021, the TV went completely blank and today when I called Jeeves, and asked them to update the ticket. Someone deliberately canceled the old ticket and created a new ticket CLJPW[protected], as if this is a new issue. I don’t know what is going on with this. Flipkart and Jeeves have to refund me the money or send me a replacement TV. I get umpteen calls from Flipkart asking for the status wherein they should have checked with the Jeeves team. I’m really frustrated with the whole process and with the TV going blank, need urgent attention to this issue and also warn other potential customers who would get into such traps.

However, I’m also planning to take it up legally.

I had purchased a LED tv by flipkart and a 3 years extended warranty plan from them too and now the product is damaged and i am calling for repair concern from about 25 days they did not respont anyting after my call and always making fool by saying we r facing some technical issues.
I want to get my product fine as soon as possible

Repaired phone is lying at Service centre since a week. They are not delivering me back my phone. Customer service team says wait for 10 days then wait for 5 days no resolution.
Email Id is a fraud no resolution only auto replies
Hope this forum can help
Jeeves Claim Number CLWAI[protected]

The product is delivered three days ago and the delivery man told me that the expert will come within the 1-2 business days but nobody came for the installation

Jeeves is a thief, cheater and fraud company. They deny the service for accidental warranty, even though accidental damage is covered in complete protection. As in case of accidental damage, refund will be given only after 50% damage deduction+20% depreciation deduction, so they need to refund only about 30% of invoice amount, and most of the time we buy product on discount, like I have bought a TV ~6800rs in BBD last year (MRP is ~18999rs). But now Jeeves only offering me refund of ~2500rs as it is cheaper for them than repairing/replacing the TV due to accidental damage. So NEVER EVER BUY ANY WARRANTY from Jeeves. You will be cheated. And these people are so shameless that even after informing that TV is used by my senior citizen parent, but still they dont bother. I have sent court notice too, but these useless fellow are shameless to core of their heart. I wish one day this company will bankrupt and all of the employees get jailed due to customer trust breach..Anyone know Jeeves CEO/MD email id? Till date I could not find. I will escalate my complaint to Jeeves CEO/MD. Please share..

I had contacted them on 7 th sept on my TV issue, which is under warrenty and it s been 9 days, no response from them

I have a VUTV and my apps are freezeing, process is very slow, apps kick me out anytime during running, looses my registration settings or details, wifi issues, black screen while audio is on like whe we play songs on YouTube etc. I connected initially with Jeeves no response as they have refund policy further i contacted brand and on 1st soft update 2nd motherboard twice then wifi board then whole TV unit replacement. Now after 4 months issues is appearing which means TV make n model itself is faulty. I tried chasing jeeves as i am under complete protection. They aligned technician in 4 days later he waited for nearly 3 hours on call with Jeeves but no response. He took senior person on call still the same. This been done past a month now everytime i asked for refund 2 business days is a st forward answer and nothing happens

Hello, Team!

I had filed a complaint about the TV Panel Issue, and the TV was still under warranty.
1. Filed a complaint on August 16, 2021.
2. Engineer visited on the 18th of August 2021 and validated the Panel issue.
After numerous follow-ups,
3. TV has been picked up on August 26th, 2021. After numerous follow-ups,
4. On the 14th of August 2021, I got a mail.
" We would like to inform you that the NER(Non-economical repair) is submitted by the service team and it is under process. Kindly provide us 2 business days, we are working on the issue and will get back to you as soon as possible"

Every time, I get the same template (exactly received 17 times)
I called Jeeves over 24 times.
Not receiving a proper response. Could you please assist me in this matter?

Good evening sir
Iam indala prasad
My Mobile number is:[protected]

I complained about Mi tv display issue at 18/08/2021 but there is no update from jeeves consumer services
Once technician visited and he said I need confirmation message from jeeves consumer services otherwise I will not check this issue. then I called to jeeves customer care so many times but they said that it will updated in two business days but there is no progress.

Thank you

After 1 month only get started issues.. first and all heavy sound now its not working 1 year completed now still am not getting any resolution from team...

Very much pathetic service