Jeeves Consumer Services Complaints & Reviews

Customer support team is totally uneducated and do not try to solve problem however will willingly increase ones problem, by replying in non professional manner specifically lady named RENUPRIYA N, she will use every tool in her hand to harass customer, and when I complained about her there is no action against her, their is no separate mail for grievance redressal against jeeves employees. no acyion is taken against them but I will highlight my issue in every forum.

My issue was regarding broken display repair of mobile phone

I have registered a service request on 1.9.2021 with claim id: CLJFC[protected].
against mi TV 4k pro. The TV screen display is not showing.
It has been a week since the team is falsely promising to make technician visit within 2 business days everytime you call the team.
Till date my issue has not even looked into.
Really disgusting and worst service of Jeeves.

I Vishal Bhaseen purchased Redmi K20 Pro on August 10th 2020, delivered on August 15th 2020 alongwith Flipkart Jeeves complete mobile protection plan.
On July 11th 2021 I lodged the complaint as I found a patch on my phone, my mobile was being picked up on July 13th 2021 & that is supposed to be resolved in next 10 business days maximum by July 25th 2021.
With regular follow ups my mobile was delivered to me on August 22nd without any repairs & that too happened after almost 42 days .
I approached them that my mobile was not repaired & now they are denying with the reason that policy has expired.
1. I lodged the complaint within policy period .
2. No action has been taken within suggested time frame.
3. My mobile was deposited with MI service centre on August 20th almost after 40 days.
4. By that time my policy has expired.
5. I was never given any update about the delay being made.
I am feeling cheated as they must have delayed my complaint so that my policy came to an end.

Support and service very poor shame on choosing this. Really fade up and mentally harassed.

Internal team communication very big gap, each one is not aware what his/her earlier team mates has taken update.

No escalation matrix, no grivence officer rubbish service. Looks running office from small shop !

Tollfree number and [protected]@jeeves.co.in is just for fooling customers.

Ac service

My mobile - Realme C7 (IMEI NO. [protected]) with mobile no. [protected] was snatched by unknown person while traveling from Auto Rikshaw. I have also insured with no. DPXFVF59QUM8AZ4F // INV. NO.- EAAAAB06268753

Request to please consider my complaint & do the needful @ earliest.

Thanx
Sachin Kapoor
[protected]
[protected]@gmail.com

Dear Sir,

I have Purchased MI Tv on Date : 26/08/2019 with 3 years complete protection, There is a green spot in the TV, and gradually it has become many places. Please Registered my Complaint against MI Tv.I have called your customer care many times but your call is not connecting. Please send a technician as soon as possible to solve the problem.

Registered Mob No. [protected]
invoice No . OD[protected]
I am also sending a Warranty card & invoice here.

Regard

Vinita
[protected]

Hello,

I purchased MI LED 43' TV in Oct'2018 and got the extended warranty (Activation Code - JFLKFI2AF6342) which is valid till 10-Oct-2021.

Since morning, the TV screen has got 3-4 vertical lines on it.

Please send an engineer to check and fix the issue.

PINTU KHAMRUI, the technician, was assigned to give us demo in Kolkata circle but he sent an Inexperienced man (I don't know whether he is a Jeeves Staff). He does not have any idea about refrigerators. He didn't give any demo or information. He was very cold and spent hours by calling other stuff asking for the Password of PINTU KHAMRUI.

These employees are hampering, harming the goodwill of Flipkart and Jeeves itself.
I want another demo on the refrigerator I bought from Flipkart. Please provide me a demo

Kishan Tiwari Executive Jeeves Gorakhpur has used foul language while talking. It has been more than a month they are not getting my TV repaired. After complaining they use bad words against customers, Jeeves need to look at this very seriously.
His Contact: [protected]

I have raised an complaint but still I did not get any response or update regarding the availability of technician.

This is very bed service by jeeves so, I will go to raise consumer complaint as soon..

I bought my TV from flipkart and got. Complete protection for it from Jeeves company. My tv was damaged and after all the process my refund got approved but it has been more than 15 days and refund team has not mailed me anything and refund has not been provided. I have atleast sent them 15-20 mails and 10 calls but still no update from their side. They always say 2 business days. They do nothing and just passing on same mail everytime.

My claim ID is CLCPA[protected]

Good Day,
Vu 49"TV Purchased in flipkart and extended warranty by Jeeves, policy number JPPOFFK1399495,
Around 25/07/2021 given complaint to Jeeves on TV back light problem in extended warranty..
TV was checked and taken for service, on or around 2/08/2021, from then onwards no feedback from the Jeeves as the TV was taken. After 5 days consulted and confirmed TV was received and get repaired soon..
After few days they given date as 25/08/2021 and later it was chanced date to 28/08/2021.
If we call on 28th they are saying 02nd sept it was keep post pone...
No message is coming from Jeeves, this is pathic service by Jeeves, they have to update the customers, instead everytime we need to call them to know the status, offcourse it is not accurate details they are telling..

నమస్కారం, నా యెక్క మొబైల్ moto one fusion plus, complete mobile protection లో భాగంగా repair కి ఇచ్చి 45days దాటిపోయింది, మొబైల్ స్పేర్ parts availble గా లేవు అని, రిఫండ్ 70% ఇస్తాము అన్నారు, 7 business days లో రిఫండ్ అవుతుంది అమౌంట్ అని, మెయిల్ లో చెప్పేరు, నేను బ్యాంక్ డీటెయిల్స్ ఇచ్చి 30 డేస్ complete ఐనది, కానీ ఇంతవరకు అమౌంట్ రిఫండ్ అవలేదు, ఇంకా ఎన్నిరోజులు మేడం/sir, మేము మరొక మొబైల్ కొనుక్కొవాలి కదా...తోరగా urgent గా అమౌంట్ రిఫండ్ చేయండి...ఎన్ని mails అండ్ కాల్స్ చేసిన respond అవటంలేదు jeeves, చాలా వరెస్టు గా ఉంది jeeves worrking worst

I bought an extended warranty which included liquid damage from this company for my ASUS laptop. My laptop got damaged with liquid and I contacted this company through their email [protected]@jeeves.co.in. They sent a technician after so many days but that was okay since there was lockdowns at many parts during that time. The technician came and checked my laptop and after two days jeeves tells me I am eligible only for a partial refund as my...

Dear Sir,
This is to inform that, my Vu Official Android 124cm (49 inch) Ultra HD (4K) LED Smart TV having some picture horizontal line problem, which was purchased on 21.02.2018 having invoice no FABBMR[protected] with 1 year waranty.
At the same time I have purchased Extended Warranty for 2 Year
by Flipkart Protect . Sold By: Jeeves consumer services Private Limited, having Invoice Number # EAAAAB[protected], Invoice Date:[protected]
Grand Total Rs. 2896.00
My product in is under extended warranty period, requesting you to depute your service Engineer for rectifying the problem in my TV.
Photo of Invoice for Extended Warranty is attached here.
Thanks, Awaiting for your favorable responce

My claim id is - CLCM[protected].
My insurance I'd is - CMFK[protected].
I registered my damaged mobile claim with Jeeves on 10 march, 2021 and my phone was picked by them on 12 March. They said phone is completely damaged and refund will be given for phone. But it's been around 6 months and I haven't got my claim money and everytime I call them they say that we've escalated your issue and it'll be resolved soon. They also took Rs. 1000 from me to register my claim that I paid on 11 March 2021.

Hi Team,

I had purchased MI TV from Flipkart on 10th March, 2019. My order number is OD[protected]. I also purchase Extended Warranty 2 Year by Flipkart Protect.

My TV covers under extended warranty and I raised a complaint for screen issue of my TV. There is a 2 inch vertical patch showing on the screen. This issue covers under extended warranty.

The MI service boy who came to my house...

March 2019 - Purchased TCL IFFalcon 55 inches TV through Flipkart
While installation purchased extended warranty for 2 years from Jeeves. Total expense - 43000
Dec 2020 - The TV Panel started flickering with red shade on all 4 corners
June 2021 - the technician examined and informed there is problem with Panel and may not be repaired.
July 27th 2021 - picked up the TV for panel repair.
Aug 12th 2021 - Jeeves emailed the panel is non serviceable and refund will be processed within 8 business days.
Till date the refund is not credited to my account. Everytime, I email or call, Jeeves sends a scripted response as the refund will be processed by 1-2 business days.
One of Jeeves executive Aravindh responded to check to with whom the TV was purchased. This is so frustrating. Am fed up everyday following up with Jeeves and Flipkart.
Flipkart is not responding either

Looking at multiple reviews from customer similar to this, this seems a scam by Flipkart and Jeeves to cheat consumers.

Flipkart Order ID: OD[protected]
Jeeves EW Plan ID : JWEBOI2AC1113
Incident: IN[protected]
Claim ID : CLJWQ[protected]

Now the money which was paid for TV is looted, TV is also taken back and no refund provided. Excellent fraud

I am buy vu tv 16/22019 Amount 26999 vu Brand warranty1year & 2year warranty jeeves
i am complan 6 /7/2021 ( case id O23SRRQ) Technician Check TV Pickup 12/7/2021after that i followup with many call to Jeeves customer care no. [protected],[protected], [protected] nO RETURN MY TV HELP ME