Jeeves Consumer Services Complaints & Reviews

Hi Jeeves
I complaint last 56 days[protected] back issue regarding with my mi 43 led tv. My mi tv is not working, so many times I called Jeeves customer service number[protected], any time customer care executives are telling just 7 days ur complaint will be resolved but till date my issue was not resolved. Last 6days[protected] back my extended warranty is expired.
Yesterday I received a mail from Jeeves
We are sorry to inform you that your plan is expired. As per the terms and conditions, we will not be able to provide a service for your product.
I complaint[protected] days back that time my mi tv is under warranty period. Ur executive telling just 7 days but Jeeves not resolved my issue till date.
What Jeeves thinks customers are fools. 56 days back I complaint Jeeves, till date my issue was not resolved. Just 6 days back my extended warranty is expired.
Last 50 days my tv is under warranty period. That time Jeeves is sleeping mode.
Last 6 days back my extended warranty is expired Jeeves immediately wakeup and start telling ur plan is expired so cannot provide service.

I bought full protection plan from Jeeves which was purchased from the technical who can to install the machine and I was been told I can cancel this plan if I don't like within a month so I thought I will go with it as technical was in hurry to go and I didn't had much time to read terms and condition and since It was canceallable I decided it to do later.

So I went for cancellation since I didn't like what they are offering in full protection plan and decided to cancel it.

Now its been 2 Months I haven't received any refund from them

I am following daily with them and only thing they say is we have escalated please wait for 2 to 3 business days

fedup with this type of service.
they are running this fraud from years and flipkart knows it but still they are not trying to improve it

here is my jeeves complaint id - JVS-306055

Bought a TV from Flipkart (MI TV) in Aug 2018 with two years extended warranty from Jeeves. Warrant was expiring this august . TV stopped working in June . Complaint raised to Jeeves, got scripted response stating that they will contact for repair in two weeks . 2 weeks passed, i contacted again, got another scripted reply stating that technician will contact with two weeks . Again no response, contacted flipkart via twitter, they responded stating that i will get a 70 % refund of the TV value, another month passed, this time flipkart contacted me and said seller ( Jeeves) rejected the offer and payment is not possible.

I have no option to go to consumer court now, moving towards it

I have Motorola ZX2 40'' LED Smart TV SL NO. 2070097M100812. Which bought from Flipcart on 10.11.2020 Order Id. OD[protected]. I bought 3 year complete protection from Jeeves through offline Rs 1800/-.

Now my TV suffering screen problem and any other issue. i contact jeeves cosumer serice for this issue they response my problem and visit a technician to my House for this matter. But after technician visit they close this matter without solve my TV problem.
Therefore i contact jeeves consumer service but they couldn't response.

The product was delivered on 7 aug but up to 11 aug there was no information about installing and about the technician so please sort the issue as soon as possible...

Dukka Satyanarayana Jeeves technician bearing mobile number:[protected] came for installing ac bought from flipkart.He came alone as a single for AC installation and used us as assisstants and stollen connecting wire 3.5 mm which came with the package and sold to us for 800 INR. Samsung team inspected connecting wire and confirmed that it came along with the package.so please take necessary action against that theif Dukka Satyanarayana bearing mobile number [protected].

My tv is not working good.. automatically off in 2 minutes and screen is blinking

I've purchased Vu Premium 139 cm (55 inch) Ultra HD (4K) LED Smart Android TV (55PM) along with the Flipkart Complete Protection plan sold by Jeeves Consumer Services.

I recently started getting color fade issue on one half of the screen. And I raised complaint with Jeeves with the Flipkart Complete Protection plan.

The technician came and inspected and told me that the panel needs to be repaired or replaced. Few days later I receive communication from Jeevus saying that they will refund with 1 year depreciation value and to send me the Bank details so they can initiate the process.

I had strictly mentioned to them beforehand that I would want replacement if repair was not possible. They mentioned that they cannot repaid because they are unable to get the part.

I really only wanted it to be repaired or replaced so I asked when will the part be available as I was ready to wait for it's availability. They did not answer my questions over email and kept sending the same scripted response about refund and asking bank details to start it.

Over call, I asked to be connected with their manager or supervisor, and they mentioned they do not have a feature for escalation.

They should have better support service or escalation feature with professionals who can discuss on cases like mine where I prefer repair/replacement over refund with depreciation.

Please help me out here.

Flipkart Complete Protection plan policy - CPFK[protected]
Flipkart Order ID - OD[protected]

Ve ordered oneplus buds(Order ID - OD[protected] recently in flipkart 2 days ago, i noticed a issue in buds that it has pairing issues and suddenly voice gets low while i play songs and gets lag while playing games, so i decided to replace it and done process .later jeeves technician had check the buds and noticed the problem and he said that he approved the replacement request, but i later i ve recieved that my return was cancelled, i dont kno wt do, i was shocked .i m really disspointed. I dont kno what to do.plzz solve my problem .

Hi Team,

We are facing a problem with iFFALCON by TCL 138.71 cm (55 inch) Ultra HD (4K) LED Smart Android TV. It's blinking while watching the TV.

Pls find the below details for your reference
iFFALCON by TCL 138.71 cm (55 inch) Ultra HD (4K) LED Smart Android TV
Extended Warranty 2 Year by Flipkart Protect Your Extended Warranty is Policy Number JPPOFFK853390valid from Oct 20, 2019 to Oct 19.

Order Register No. [protected]
FSN: EWNF4PG8ZKHFCB7Z HSN/SAC: 998599
[IMEI/Serial No: 1806AJB135906A0


Request you to arrange the engineer at the earliest on the below address.

Address :
Mukesh Kurapati
Grand Square Society
E1/103, Ananad Nagar, G.B.Road.
Pin Code : 400601
Thane West
Contact No. [protected]/ [protected]

Thanks & Regards,
Mukesh
[protected]@gmail.com
Cell No. [protected]/[protected]

I have taken extended warranty from jeeves for 2years period, My TV stopped working from June 12th 2021...I have given a complaint...someone from jeeves visited my place and confirmed it that problem is with mother board and has to be replaced.
I followed up continuously...they have been giving me all false commitments and finally they have sent a mail on Aug13th which is after onths months that said part cannot be replaced and had offered 70%amount refund and took the TV with them.
And I was supposed to receive the amount within 8days as per the mail and now again the same. They are sending false commitments and no one is answering the phone.

IT has been 4months now and still no solution has been provided by Jeeves.

I haven't seen such a worst service in my lifetime.

I have registered my complaint on 30/08/21 and till date it has not been attended by any of your technician, already 6 days has been passed how long I have to wait.

Please find the details below.

Dear Sanjeev Dutta, This is regarding Extended Warranty with JPPOFFK897363 for your LED TV. Your claim has been successfully registered and your Claim ID is CLJPU[protected].

Everyday iam followingup with customer care but till date no solution.

Regards.
Sanjeev Dutta
[protected]

I have registered my complaint on 30/08/21 and till date it has not been attended by any of your technician, already 9 days has been passed how long I have to wait.

Please find the details below.

Dear Sanjeev Dutta, This is regarding Extended Warranty with JPPOFFK897363 for your LED TV. Your claim has been successfully registered and your Claim ID is CLJPU[protected].

On regular basis iam following up with the customer care service and still no one has attended my complaint.
regads.
Sanjeev Dutta
[protected].

Customer support team is totally uneducated and do not try to solve problem however will willingly increase ones problem, by replying in non professional manner specifically lady named RENUPRIYA N, she will use every tool in her hand to harass customer, and when I complained about her there is no action against her, their is no separate mail for grievance redressal against jeeves employees. no acyion is taken against them but I will highlight my issue in every forum.

My issue was regarding broken display repair of mobile phone

I have registered a service request on 1.9.2021 with claim id: CLJFC[protected].
against mi TV 4k pro. The TV screen display is not showing.
It has been a week since the team is falsely promising to make technician visit within 2 business days everytime you call the team.
Till date my issue has not even looked into.
Really disgusting and worst service of Jeeves.

I Vishal Bhaseen purchased Redmi K20 Pro on August 10th 2020, delivered on August 15th 2020 alongwith Flipkart Jeeves complete mobile protection plan.
On July 11th 2021 I lodged the complaint as I found a patch on my phone, my mobile was being picked up on July 13th 2021 & that is supposed to be resolved in next 10 business days maximum by July 25th 2021.
With regular follow ups my mobile was delivered to me on August 22nd without any repairs & that too happened after almost 42 days .
I approached them that my mobile was not repaired & now they are denying with the reason that policy has expired.
1. I lodged the complaint within policy period .
2. No action has been taken within suggested time frame.
3. My mobile was deposited with MI service centre on August 20th almost after 40 days.
4. By that time my policy has expired.
5. I was never given any update about the delay being made.
I am feeling cheated as they must have delayed my complaint so that my policy came to an end.

Support and service very poor shame on choosing this. Really fade up and mentally harassed.

Internal team communication very big gap, each one is not aware what his/her earlier team mates has taken update.

No escalation matrix, no grivence officer rubbish service. Looks running office from small shop !

Tollfree number and [protected]@jeeves.co.in is just for fooling customers.

Ac service

My mobile - Realme C7 (IMEI NO. [protected]) with mobile no. [protected] was snatched by unknown person while traveling from Auto Rikshaw. I have also insured with no. DPXFVF59QUM8AZ4F // INV. NO.- EAAAAB06268753

Request to please consider my complaint & do the needful @ earliest.

Thanx
Sachin Kapoor
[protected]
[protected]@gmail.com

Dear Sir,

I have Purchased MI Tv on Date : 26/08/2019 with 3 years complete protection, There is a green spot in the TV, and gradually it has become many places. Please Registered my Complaint against MI Tv.I have called your customer care many times but your call is not connecting. Please send a technician as soon as possible to solve the problem.

Registered Mob No. [protected]
invoice No . OD[protected]
I am also sending a Warranty card & invoice here.

Regard

Vinita
[protected]