Jeeves Consumer Services Complaints & Reviews

It’s been more than 70 days after I registered my first complaint for repairing Marq 40 inch LED tv. It’s currently under extended warranty by Jeeves. In between there wer 2 unsuccessful attempts to repair and the second time it almost became a health hazard as the logic board burned and smoke came out of tv.
I want a refund at any cost. I don’t want to wait anymore. This is the worst customer service in my entire life.
Please help me here.

Claim id: CLJWC[protected] The complaint got registered on 9 aug 2021 and till today none of the technician have contacted me.Whenever we call the customer care for help no resolution is provided from their side and always they ask for 3 more days.The customer care have also misbehaved with me when i have asked for the technician visit.I am facing issue as its been 11 days now but the jeeves service is not provided.The services are pathetic.Kindly provide the resolution asap.

I have purchased MI Tv of 55 inches and the expected date is 16 Aug, 2021 but they cancelled the demo and installation so i complaint of flipkart and after that they give me 20 aug, 2021 and still no update so i called again fliplart and they extended the date 21 Aug, 2021 and now they extended it to 26 Aug, 2021..so how much i wait they not starting installation just extend my date of installation

My Extended Warranty Policy Number JPPOFFK2312647 is valid from Aug 24, 2020 to Aug 23, 2022.

Hi my tv is not working my product have under warranty so please do needful action

On and off sensor not working...
Automatic on and automatically off problem

Myself kalyansingh Rathod I am having problem about my tcl tv repair.l have extended warranty on tv.I am facing problem from Saturday but no one have visited from your company to repair. My extended warranty claim is also registered.I am calling them to visit from Monday but stil no one have visited .It's been 3 days I am calling them.l kindly request you to visit today.

I purchased Blaupunkt 50 Inch LED TV from Flipkart and also purchased a extended warranty. I raised a repair request and followed up so many time but People sitting at Jeeves Customer Mail support and Phone call are Really Uneducated that they dont understand the actual query. They Just Copy and Paste the same thing again n again in reply to every question.

I was finally informed on call that If your TV is not repaired by 17th Aug 2021 your Ticket will be cancelled automatically and another ticket for refund will be generated on 18th Aug 2021.

When I followed up on 18th August 2021, got frustrated with all of them. They are now changing their verdict that It will be repaired by 26th Aug 2021. and not listening at all that why it was committed to refund by 18th Aug-21.

PATHETIC People and PATHETIC service ever seen in my life with a Big Name.

They are just driving their own P&L by making customer fool.

Akhilesh Agrawal
[protected]

I have ordered a bed and I got it on 14 August 2021.
Jeeves told me they install my bed by 16 aug.
And today is 17th aug they don't give any update.
I am very disappointed
Because i m only guy in my family and today I m going to delhi.
Without me my family becomes helpless.

Third Class Service After 15 Days Of Claim Registeration No Body Visit And We Call In Customer Care Sir Technician Will Come Soon Come Soon They Have No Deserve Even Single Start And I Never Purchase Again Any Electronic Product From Flipkart

Waiting for the installation of my tv that I purchased on flipkart. It says the engineer will will install with in 48 hrs of delivery. But after delivery, the date is moved automatically to 8days and. I option to edit/change it. Called Flipcart customer care many times and no help. Today is 6th day after the delivery and no one has contacted from Jeeves.

Please call back and confirm when it will be installed.

Regards
Leenus Abraham
Ph:[protected]
Order ID: OD[protected]

I have raised a TV repair under warranty on 7th July 2021. Jeeves technician visit house and check the tv and said it will be repaired in 7 days.
It is more than 1and half month and TV is not repaired and yesterday i again call to customer care and told about complaint but they told complaint rejected. and again i raise the complaint but no one technician visit. why do you people do like this.Claim ID is CLJPU[protected].

I have raised a TV repair under warranty on 8th July 2021. Jeeves technician took TV from house and said it will be repaired in 7 days.
It is more than 1 month and TV is not repaired and there is no time limit when it will be repaired.

I had bought Nokia Smart TV in November 2020 from Flipkart. Due to some technical reason TV was sent back in January 2021 and we got our TV refund back. We had bought extended warranty from Jeeves to support our Smart TV after brand's 2 year warranty. Since, we had sent our Smart TV back in January 2021 we claimed for a refund from Jeeves as we don't own the TV now. It's been more than 2 months I am following up on email on their email support. I am literally tired and planning to file Police complaint against them.

HSN/SACode- 998599
Description- EWJV[protected]

Hello

My name is Vivek S N I ordered a study table of Hometown company from flipkart on the 8th of july and it was suppose to be delivered on 16th july but it was delivered on 20th July and flipkart assures the installation will be done next day since then I am calling flipkart and flipkart tells me to call jeevs and when I call jeevs the call will disconnected when i choose installation and it’s been 1 month I bought the table for 5000 rs and still no one came for installation and flipkart is extending the installation date day by day it’s actually installation to be done by jeevs and thus I need to raise complaint for denial of service against flipkart and Jeevs. I request to take strict action against flipkart and jeevs and I need to get done my table installation

6th Aug 2021 Jeeves service technician done TV installation but it's improperly installed and collected Rs 1850 for wall mount stand but as per flipkard it should be Rs1199.
Service technician(Sujay M J [protected]) was rude and it's manager (Prajwal Gouda [protected]) also rude and not answering call. Not provided GST bill for collected money

REMINDER-409
MarQ by Flipkart 1.5 Ton 3
Star BEE Rating 2018
Inverter AC - White
1. [IMEI/Serial No: FKAC153SIAO1828
3471, FKAC153SIAI18231224 ]
PLEASE FIND THE ATTACHMENT & DETAIL AS PER REQUIRED.

Dear Concern
I have follow-up for my reimbursement amount from the last 4 months, still i have not received .provide the reason for delay. Every time I have provided all the details but not a response from your side .Why are you delaying my reimbursement ? Please provide Your senior person Contact Detail or Reimburse my Amount as soon as possible Otherwise I am Going to Consumer court.Please help i am very Upset to see your Service .I have continue follow-up with your customer care but not response.Every time is saying That Please wait 2 Business Days.Now 4 Months is Over.still i have not received Reimbursement Amount.

Registered Mobile No-[protected]
Registered Email ID- chauhandeepak.[protected]@gmail.com
Bank Details is below :-
Account holder name:-Deepak Kumar Chauhan

Bank Name-icici bank
A/C NO[protected]
IFSC CODE-ICIC0000007
BRANCH-CONNAUGHT PLACE, NEW DELHI-110001

Reimbursement amount- 9590 Rs/-

Trail Mail For your References :-

Extended Warranty
Fri, Jun 4, 5:36 PM

to me

Dear Customer,

Greetings from Jeeves!

We want to inform you that once you repair the product, kindly share the repair bill copy with gst and branded seal. After that we will forward the request to the concerned team they will check and provide you reimbursement. As per policy terms and conditions.

Thank you
Mythili T
Jeeves

Extended Warranty
Fri, Jun 25, 12:05 PM

to me

Dear Customer,

Greetings from Jeeves!

We are sorry for the inconvenience caused due to this.

We want to inform you that kindly share the below details within the repair bill.

1)GST Invoice with spare details & product details (brand, Product, model & Serial no (must)
2) GST Invoice should contain customer name & address as payment is made by customer.
3)Seal & sign required if it is a manual invoice

Thank you
Mythili T
Jeeves

Extended Warranty
Sat, Jul 31, 11:08 AM (3 days ago)

to me

Dear Customer,


Greetings from Jeeves!


We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.


Thank you
Gowrishankar S
Jeeves.

Extended Warranty
3:03 PM (3 hours ago)

to me

Dear Customer,

Greetings from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned refund team along with repair bill and we are waiting for the team to update us. We will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank You
Pradeep VK
Jeeves

Extended Warranty
Wed, Aug 4, 11:08 AM (23 hours ago)

to me

Dear Customer,

Greetings from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned refund team along with repair bill and we are waiting for the team to update us. We will get back to you within 1 business day with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank You
Pradeep VK
Jeeves

I bought this thru flipkart since the display is broken I gave for the service but after the service the mobile was not eco friendly to use
Network issues r high unable to hear the caller on the other side
Many issues like that hang up also often

I had bought an extended warranty of 2 years for my VU Pixelight TV in March 2020, for Rs.1930. Last month (July 2021) my TV developed a white flickering strip at the bottom while playing HDR content. I raised a complaint, and they said I will get someone to come to check the product soon.

This is what happened after that-

-On 2nd August, the service person came to check on the panel. He said he will take it for repair.
- On 5th August, 2 of the service people came to pick up the TV. They took the TV and said it will take a week to repair and return.
- On 7th August, the TV was returned to us, and the service person claimed it has been repaired. It was not, the TV was left with the same problem that I had raised the warranty for.

I have been constantly mailing them, asking them to fix the problem. And all they keep writing is "We would like to inform you that your TV under panel repair".
What panel ? The one which is right now at my house ? Which they returned ?

This company is of deplorable ethics and literal conmanship. Looking through all their complaints online, they just use the platform to upsell their extended warranty packages to users, but never provide any service - look at various review sites, Facebook, even consumer complaints.

I humbly and sincerely request this company be brought to action and charged with cheating customers and all the people they have subjected to harassment be suitably redressed.

My lcd is not working from last 2 months and i put complaints many time but jeeves service center not providing any solution yet. It was my big mistake that i choosen Flipkart for shopping and i brought extended warranty from Jeeves service center. If you are taking full amount for extending warranty you should solve the problem with in days and you are taking months. I am very fedup with this service center.

Nokia 4 in 1 convertible cooling 2 ton 3 star solution triple inverter smart ac with wifi. Purchased on Feb 13, 2021. I have complained several times regarding non functioning of AC but none bothered to come & visit the office. How pathetic it is.
I have again complaint on nokia customer care - number is 6150426