Jeeves Consumer Services Complaints & Reviews

Hi,
You are running a SCAM
I have raised a claim for damaged screen which was covered under One year protection warranty and it was Rejected because you guys have taken to much time. Also I have sent many photos and mention that these are without tampered glass but you were not able to accept that. Now today 28th July is the last date of my policy and it is not over yet still you are telling that policy is expired.

I will challenge this behaviour legally. I will file case and look for compensation for the negligence, false promises made online and fake commitments as per policy document.

I was buying samsung fridge june 2020 with extended 3 years warranty. And after 1 year fridge gas end and I am complainted 19 july.. customer support says 4-5 days problem will be solve but there is no technician come .. If Jeeves doesn't help then I will have to go to consumer court.

SIR,

My Samsung phone screen was damaged and I registered the complaint last May under the Jeeves Complete Mobile Protection Plan and then your person came and took the phone away. Then you have paid the service fee of Rs.15000 as requested. After that, when there was no response, you returned the damaged phone in the same manner after continuous follow-up. Then call your customer care number and let them know that the phone is back in damage condition. It also made it harder for children to learn online. He said that he will fix it soon and he has not got the phone that he took back. This has disrupted the online learning of children. If Jeeves' attitude towards customers is like this, the decision is to go through the consumer court against it. In the hope of getting justice.

Complete Mobile Protection with CMFK[protected] for SMART PHONE.
Claim ID is CLCM[protected].

Nasar ke
[protected]

Dear Ranjan Sharma,

Greetings from Team Jeeves!.

This is regarding Complete Mobile Protection with JPPOFFK3077275 for your SMART PHONE.
Your claim has been successfully registered and your Claim ID is CLJP[protected].
My tracking I'd :- [protected]
& [protected] Registeredd number:- [protected] My mobile is not delivered yet...Delayed by 3 months. My mobile is not picked up even though I am not getting information mail not matching... please help me fast. . . . . . . . . . . . . . . . . . . Claim Registered May 2. and no information

I bought MarQ washing machine in flipkart with an extended warrenty of 2 years. as per the agreement Jeeves should repair my product in case of any issues with in warranty. i had an issue and raised a complaint on june 21st 2021, there is no resolution yet. customer care is least bother about my concern. and now as TAT got over requesting for refund of my amount but they are not ready to give that.

what is the point of having extended warranty.

I have raised one case in jan2021, it was closed without my knowledge with wrong updates. The next case has been in progress for 4 months now. They are always replying it will be addressed in next 15 days for any mail without changing their slogan.

I have purchased Motorola 164cm (65 inch) Ultra HD (4K) LED Smart Android TV with 3 Years of complete TV protection on 02 Oct 2019 from Flipkart with order no. OD[protected], and my TV got damaged on 15 June 2021 and I registered my complaint on 16 June 2021 with Claim ID CLCPB[protected] and the technician visited after 2 days and informed the company that TV motherboard has some issue and is repairable but the company decided to provide me a refund and since then I was told that I will get a refund mail from the company.

I had followed up with the customer care many times and also mailed them many times and every time they say that I will get a refund mail within 2 working days and It has been a month & a half and still I haven't received any mail.

I'm frustrated with the pathetic service provided and not able to watch TV for last one & half month.
Kindly help me resolve my issue.

Regards
B Shiva Krishna
[protected], [protected]

Iam purchase Lg refirigerator by flipkart now not working
Warranty Policy Number JPPOFFK1295883 is valid from Jan 02, 2020 to Jan 01, 2022.

Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]...

I bought a microwave oven from Flipkart and the installation is scheduled by Jeeves consumer services. Technicians are keep on postponing the installation of the product. And there is no proper response from either from Flipkart or Jeeves service. I am feeling frustrated for such no responsive behaviour from Jeeves.

Greetings
I had raised a complaint regarding the smartphone on 24 June 2021. The device was picked from my place on 26 June 2021.
Claim ID - CLCMI[protected]
Policy number - CMFK[protected]
I have called several times to their customer care centre and also have mailed them several times regarding the issue. All they do is say to wait for 2 business days every time I call or say that the device is in the repair progress. I need to pay them 1500/- as a service charge which I am ready to. But for that, they need to send me the documentation mail to which I should reply with the necessary documents and later make payment using the given link. But they are not sending me the mail from their side and just making me wait for many days. I have contacted them several times regarding this. As they claim the device had to be returned back to me by 10-15 business days but it is already going to be a month since I sent my device. Hope you help me with the issue and help me get my device back repaired as soon as possible.
Thank you

Micromax led on nahi ho rahi hai

Jeeves partner with flipkart
I have complaint one month ago and there is no response from them. When I contacted Jeeves again they are saying that you have to complain to Jeeves not the flipkart or brand.
One thing in my mind is that if you have problem with flipkart or the brand then why have you partnered with them and of you have partnered then you all have to keep the details of your clients. That doesn't means that I have to complain Thomson once then to flipkart and at last to Jeeves so you all will look what is going with your client
This is not fair

Dear Customer,
INSTALLATION of SAMSUNG LED TV (UA65TUE60AKXXL) has been registered with Jeeves (Case ID: Ending with 0IF0Q6K).

You will receive technician details on the day of allocation. Our technicians have been trained on best practices for personal hygiene and safety measures to ensure Safe INSTALLATION.
To know more click on http://fkrt.it/jGmyzbuuuN
-Flipkart

I had submitted claim on 27th June, since then there has only been fake escalation they are just trying to avoid refund or just waiting for TAT to be be met and delaying the refund process.

Kindly give a proper update if repair is not possible process the refund without creating any delays

I have registered a complaint with jeeves under extended warranty on 16th May 2021, the engineer visited and informed that the mother board of the tv has to be repaired after 1 month of continuous follow up technician fits the mother board and informs that the panel of the tv is damaged and needs to be repaired, and for that the TV set has to be taken away. It has been 2.months since I registered the complain for this TV and no action has...

Jeeves Consumer Services — Not given any response
My Name is S Jaya SREE
.I register my complain on 04.06.2021 .
After that I received cal on 05.0.2021 from customer care side they told your mobile under damage
It is not cover in our policy for repair you pay some amount of rs.1000/-. I say yes. I will pay.
After that they told you will be receiving link in your email id please share your government id
I say yes please share. they told you will receive link on two working day .

I have no receive any link in my email id yet. I has cal daily basis in your customer care number they told please wait two working day .

Total -40 days already gone. after 40day days return my mobile without repair. that time call to customer care whait for 2 day telling .
every time only one answer telling " wait for two days"

This is regarding iFFalcon 55" TV extended warranty, I have registered my complaint about TV service on 12th June, so far service executive visited home 4 times and replaced 3 products, even replaced products are not working. The last date for service was given as 6th July, but the service executive did not visit yet from the mentioned date.

I am opting refund for the product as per extended warranty policy guidelines, kindly help to initiate the refund process and please let me know if further clarifications are required from my side, I would be available at the registered mobile number.

The response from customer care[protected] and [protected]@jeeves.co.in is not satisfied, they are just buying time (as per the policy refund to be initiated if issue not fixed in 30 days), they are not ready to initiate refund or not providing an escalation contact who can conclude the case. I have sent 15 reminder emails so far, tired of the quality of support being provided from Jeeves end :(

I am about to vacate my house, really worried if the issue will be resolved before that, writing it here as I could not find any other options. Kindly assist.

Product : iFFalcon 55" UHD TV
Registered mobile number : 91*****45
Invoice # FAB1JM[protected]
Extended Warranty Policy # JPPOFFK1740281

Tv is under warranty. Registered complaint to the company. They have taken the TV but no replacement/repaired till date. Always giving same response(We will get back soon).

My tv is going to shut down while it's running Am raised the issue still am not getting resolve.

I gave a Complaint about TV Display Related issue on 22/05/2021 ( iFFALCON by TCL AI Powered K31 138.78 cm (55 inch) Ultra HD (4K) LED Smart Android TV with HDR 10 (55K31))
Extended Warranty 2 Year
JWEBOI2AH6540

After more than 20 days from the complaint date, your team planned to take my TV for your Service Center

June 22nd your team taken my TV. Still, it's not updated any information to me

I purchased TV & I Paid for Extra Warranty, Now my Tv is Under Warranty nobody taking responsible for TV, daily I calling no proper update gave to me from your Customer Support

Every Week I getting the message for assigning Technician(Every Week) till now Nobody called me. Just like you came and taken my 55' TV till now no reply(mail, message or Call) from your side, Did you know the Customer Pain. I attached the Call log, see how many times I called(No use no Solution provided always saying will update in 7days)?

After this next day
I Received call yesterday, I asked to arrange a callback from technician team till now not received any calls, Even JEEVES arranging a callback also taking two days' time.

Why you saying refunding, what happened to my TV Which part not available why it not be repaired, anyone give a reply to me. Just saying refunding is not good thing know.

Same product available in Online Sale today also. Why not get ready my TV?

If I receiving call from your Customer support, they saying they updated only refund we don't know exactly what the reason.

There is no communication between Customer Support, Technical team or backend team.

Could you give any Valuable Solution to me ?