Jeeves Consumer Services Complaints & Reviews

DEAR SIR /MAM,
43 INCH MI TV IS NOT DISPLAY ON

MI service engineer advised to change the Panel of the TV

MAHAVEER PRASAD
[protected], [protected]

Dear Team,

I have purchased Mi Tv on 26th April 2019 through Flipkart app along with the Extended Warranty (JPPoFFK1745038). Now my TV got an issue with the display. When I was switch on my TV it has shown the coloured pixel instead of Tiles to access the programs.

Kindly assign the technician to visit my home.

Address:
F.No 103, White House Emerald, Madhavapuri Hills, Road No 1, PJR Enclave, Road no 12, near Creek School, Chandanagar,
Hyderabad - 500050.

Thanks & Regards,
Satya.
Phone: [protected] / [protected].

Refrigerator gas liak in compressor. Plz visit the engineer and check tha problem

Flipkart commit installation and support within 24 hrs from delivery from some agency called Jeeves but if you call either customer care they are giving each other names but no resolution. No proper communication. Very frustrating service. Do not buy anything from flipkart online.

Company refuses to reapir TV which can be repaired as per One plus and their own representative as cost is higer but in term and conditions nowhere mentioned such type clause.
I offered to pay extra amount but still they didn't want to resolved it....

Date: 20-Oct-2020

I have ordered KODAK LED Tv on Flipkart with Complete TV Protection (3 years) from Jeeves Consumer Services on 20-Oct-2020

Date: 02-Mar-2021
Claim ID: CLCP[protected]

The TV ran into a problem and after the technician visited the place, they have raised a ticket previously on 02-Mar-2021. As it is a Motherboard problem, they have asked me to wait until 21 days for the resolution....

My self S.Manish. i just purchased complete mobile protection plan for motorola mobile in jeeves service centre through flipkart. I claimed my protection plan on 23rd of march 2021. They said they will be delivering mobile within 10 working days. It also said in their terms and conditions. They made a call to me on 3rd april regardiny claim that my mobile has a liquid damage so i need to pay processing fee. i said ok and asked to send me...

I made a complaint on 21 march 2021 still waiting for the problem to be fixed, please confirm the complaint fix timeline, i am suffering without ac.

Hi,

I have purchased extended warranty from Jeeves for my washing machine.
When I placed a complaint initially they were trying to send a technician. And helped with the part replacement which are approved. However they couldn't send exact part that suits my washing machine. They have been keep on saying we will send proper one. Now they closed the case saying product is not covered under warranty after 4 months.

When I am asking all the details. They are simply saying same answer again & again.
They are not even trying to discuss on the actual issue.

What questions I have been asking why are you skipping the answers for the same and giving such replies.

My questions are:

1) why it took 4 months for saying product is not covered under warranty?

2) why the support was provided for these 3 months and part replacement was approved and the same was sent to my home?

3) why multiple customer care representative called me and asked for replacement/ refund of the amount?

4) without my confirmation why the ongoing case is closed saying all these new part replacement to be done which is not covered under warranty. Even technician visit also not done last 2 months.

So purposefully changing the status and closing the request saying product is not covered under warranty.

5) Sobana told that we will reach out to you on your number to discuss further but it was never happened. And why you guys are more kind of giving same reply instead of talking to me?

So just closing this request is only your intention? You won't bother to talk to customer and try to make him understand about the ongoing issue?

Sobana & Bhubaneswari you both are really making my time waste giving same reply again & again. You never try to talk to customer.

May I have next level escalation point of contact details / is there any grievance.officer mail id ?

Date of Incident - 23/03/2021
Complaint Number : CPFK[protected]
Description : Repair of Motorola LED TV (43SAUHDM)
Resolution Request :Request to Provide new TV or Refund
TV Pick-up Date: 27/03/2021

STILL NO FEEDBACK FROM JEEVES SERVICE & AS WELL AS FLIPKART

I Recommend to all, Don't buy any TV Products from Flipkart - Service is Very Poor & Not responding for Customer

Attached all the documents

I had purchased and IFB Convention Microwave from Flipkart on 29th March 2019 and purchased 2 years extended warranty along with the purchase. My Microwave is still under the extended warranty period.
Due to some reason the Microwave grill was not working, so I called Jeeves Consumer Services on 12th Dec 2020, they said they will send their technician. The technician said that the part is damaged and put up a request for change of grill rod infront of me. In beginning of January the executive from Jeeves visited with a smaller part and said it will be replaced within a week. I worte a multiple times to them that the executive has not come with the replacement, they said it takes approx 22 days for replacement of the part. Then in Feb again their executive visited with again a small part which did not fit in my microwave.
After writing to them again a 22 days period was asked by them. Now we are in April and two days back I wrote to their customer care and they now tell me, we they not be able to repair the PLATES and COILS of your product.
My question is that why they harass the customer so much, they take 4 months to repair a simple part. And now all of a sudden they just refuse that they cant do it as per their policy, if they cannot fix the issue by service atleast they should send the repair refunds.

I am very disappointed with Jeeves consumer services and would request an action against them, so that customer like us can escape their scam.

I bought a mi TV on December 2020 from Flipkart and it was registered under full cover plan
Now after 4 months o[censored]sage my tv gets defected because of voltage fluctuations and as per your policy you must payback the complete amount but your useless staff is saying same thing again and again they can't do it.
If the problem continues I'm planning to file case against you in consumer court and hereby submitting the screenshot of email
If you can do something regarding this one please do it asap.

Midhun
[protected]
midhunsanthakumar.[protected]@gmail.com

Purchased Midea washing machine from Flipkart in 2018 and purchased 2 years extended warranty along with the purchase. Now still in warranty period till November 2021.

The washing machine has a complaint and it is not working. I registered a complaint last month (March) and a technician from Jeeves confirmed that the Machine is damaged and have to replace some parts.

After one month, they send an email that...

Dear Team,

This is Sumadeep from Hyderabad, In 2019 I have purchased MI tv from M/s Flipkart and also took extended warranty keeping trust on Flipkart.

Two days back my TV display gone blank and I have made a complaint to Jeeves on the same day i.e. on 6th April 2021, and I was told by 7th itself the technician will call me for the visit and rectify the issue but I did not receive any call on 7th, then I made a call to Jeeves again on 7th April 2021 and I was told by 7th or 8th I will be resolved and I shall get the details of technician prior visit.

No responsefrom your end pertaining to this, when I called the team again on 8th April 2021 to my surprise I was told that there was a technical glitch and hence turn around time is 2 days, What the fun is this.

Even today i.e.on 9th April the case was not attended.

I am really upset with the response of Jeeves in this case.I want the issue to be taken on high priority basis and resolve the issue.

Thanks & Regards,
Sumadeeph,

My above mentioned TV purchased on 20 Oct 2020 thru Flipkart and the installation was done by your services on 30th.my USB cable port is not working and the power switch of TV remote in not working properly.I have a policy which is availed to 29 Oct 2023( PolicyNo: CPFK[protected]. Kindly arrange a service person at the earliest.contact no:[protected]

I had compliant Few times, But not giving responses Properly, your Support team said we sent a mail on my registered mail ID But still i have not received any refund related Mail Yet.
Please

Ac not cooling

I have bought Micromax Phone which has microphone issue, where you won't be able to hear other side person voice, raised the request for replacement, in which it was told first a technical visit will be there and he will physically verify and if product is having issue then he will give confirmation for replacement, but without the technical visit, they just cancelled replacement request stating product is working fine. One technical executive has called and asked for details but not visited neither saw the phone..

Is this kind of service you guys are providing. Case ID 186VJYS, Micromax (e7746)

I have a complete protection plan for 3yrs for my Mi 32-inch TV which I bought on Flipkart. I had a problem with my TV now, When I call Flipkart they are saying me to contact Jeeves. When I call Jeeves tollfree number they are saying we can't take your complaint they are saying me to talk to MI customer care and get the service done from them. When I call MI they were saying that Complete protection is not ours you can talk to the respective people. I have entire call recordings which I have talked to the Jeeves Customer care.

From past 1week my calls are getting rotating between these people But I am not getting any solution. I need the solution immediately.

Wrost Service by Jeeves..

I purchased a Midea AC from Flipkart with extended warranty from Jeeves. I complained several times about the poor functioning of the AC. But they have never sent a proper technician to service the machine. Very poor service and attitude from their part.