Jeeves Consumer Services Complaints & Reviews

I purchased TV which is supposed to be installed still its been not done.Calling customer care is waste it doesnt get connected. TV order was placed from my brother account.

Details below of my brother:
Rakesh kumar singh
Ph# [protected]

You can find the details in above account where it is supposed to be installed.

I buy marq washing machine buy flipkart and extended warranty by Jeeves but due to problem in Washing machine flipkart took my washing machine on[protected] and gave me the refund amount on[protected]. I requested for refund of extended warranty in jeeves by mail on[protected] and submitted all the documents which they demanded and they tell me that my refund will be give in 8 working days.
But after 8 working days when I called them they just delaying my concern and not helping me and way of talking is also not good. And in the mail they are telling me to wait for 2 working days and this same thing they gave me in reply and they delayed for 1 month .
And till now also they just reply me to wait for 2 working days.
I am waiting from a month by they were not helping me and when I call them their executive gave me false information . Everytime they tell me different excuses and delay my concern.
It's more than 1 month passed but they were not giving me my money.
Please help me.

Dear Sir,

I have ordered a mi tv from flip cart. OD[protected]
Installation done on 20.05.2021 by jeeves technician mr, Yusuf lokhandwala.
Case id - ending with VYDJEOG
The technician come on my home and installed tv and requested to connect a stabilizer to the tv if here power failure more. I agreed in his talk. He show me his mobile flip cart item stabilizer which was 600 watt stabilizer with price of 1850 rs. I think he guide me correctly. I trusted on him. so purchased a mi tv stand and stabilizer with total price with 2350 Rs.(500 rs for stand and 1850 rs. for stabilizer = total 2350 rs) . I paid him by google pay.

After the day i searched a same model of stabilizer on flip cart then i know the stabilizer price was 1398 rs of 600 watt stabilizer.
Then i check my stabilizer which is 300 watt stabilizer and it is actual selling price is 989 rs . (simon 300 va Voltage stabilizer) on flipcart.

Now i contacted him but he is not answering.
I have massaged him on whats up with pictures.
but he is not answering.
So i lastly contacted registering a complaint to you.
I expect to resolve my problem.

Regards
Sushil Soni
[protected]

From may 6 th onwards Iam waiting for tv Instelation purchased in flip kart, nobody is not responding, I can’t understand what is going on...
Ticket Registered: Dear Customer, INSTALLATION request of your LED TV has been registered with Jeeves, ticketid 1E15-42221RMSC[protected].

I have bought motorola tv from flipkart and its actual delivery date is 28th May but it was delivered on 18th only. FLIM-9O1JK2-PSWR9P-DXSLV8-M9WHCPK this is the case of. Could you do the installation right away instead of waiting until 29th May.

Sir, I bought a television from Flipkart, but eleven days after receiving the product, Jeeves did not provide me with the installation and demo service. This is a very important product for me. I have informed them about this but there has been no response. Sir, I request you to take a decision on this matter as soon as possible.

I have purchased Motorola G9 power[protected] with complete mobile protection, its having charging problem, i have complained thrice but my mobile has not been picked by courier service yet, every time they say to file new complaint
order id-OD[protected]

Ref-CASE ID- JJMU[protected]
'
I had given my laptop for repair (21st Dec 2020) and it took around than 40 days to get it back (5th Feb 2021). In the meantime Jeeves didn't give any update and there customer care said that there is no update from backend. So I had to visit service center multiple time to get updates and finally pick up the laptop.

According to the T&C for Extended Warranty (EW) I'm eligible for Token Of Apology (TOA) since SLA was breached by more than 30 days.

I have been sending mails to them to get an update and it has been 4 months and no resolution has been provided.

Sir/Madam, While I am purchasing the TV I also purchased Flipkart Complete TV Protection Plan for 3 years. Now in my TV lines are appearing on TV display. So I was raised a complaint on this issue on (29-March-2021) complaint number : TVIN[protected] on Jeeves after 3 days i.e., 02 April 2021 the MI SERVICE CENTER INSPECTION AGENT (Not an Jeeves Inspection Agent) CAME AND INSPECTED MY TV, after total Inspection of TV he saw one small line (mark) on TV display and requested me to raise an service request from Jeeves Complete Protection Plan as it was an out of warranty from Brand of 1 year, But when I cleaned the screen with cloth the small line was wiped off (gone) on TV display there is not even a single scratch or line on my TV
So I raised a compliant again to Jeeves on(06-April-2021) complaint number : M892752, the same I was told to the Jeeves customer care agent that the Mi Inspection Agent came and inspected my TV and he said that it was a out-of-warranty product, so he said to raise a request on Flipkart complete protection plan(Jeeves) in order to get the extended warranty services, after I said the customer care agent he requested for 2 days time to TV get inspected from their side agent(Jeeves Side agent). After 2 days the agent not visited my house and I didn`t even get a single call or message from there side, So again I called to the customer care no.[protected] and they said we are escalating the issue to our concerned team you will get an update within 2 days, so as requested again I waited for 2 days after that they again and again saying same thing i.e, . we are escalating the issue to our concerned team will call you or you will get an update within 2 days till now I didn`t get any resolution.
I am was waiting from 29-March-2021 for service for my TV
Its almost 50 Days over and till now there is no resolution and when I mailed or called to them they saying same thing that, we are escalating the issue to our concerned team you will get an update within 2 days from last 50 days, it was a total mental harassment from them.
Now I want refund of money as per their terms and conditions time limit of 30 days was already breached and also I want the compensation amount for wasting my valuable time of 50 days.
All the call recordings and mail proofs I have.
Photos of TV and email conversation attached below.
ORDER ID : OD[protected]
Policy ID : CPFK[protected]
Contact No : [protected].

I placed a TV order in flipkart on 4-May-21 and delivered me on 5-May-21 and installation supposed to be happened on 14-May-21.

I rescheduled in installation from 14-May to 12-May because slot was free. now 12-May gone and today is 14-May 3PM, not getting a single respond from either side. I am not understand if jeeves not able to support then why flipkart is associated with this worst service provider. I feel this is an Govt. organization. They are doing what they want.

My order ID is:-OD[protected]
service reqeust no.:-FLIM-7HTSW6-IEKITN-8HSURX-58MBM5W

If you call to give Jeeves no., they will ask for registered number then redirect to you touch with flipkart and same also happen from flipkart. This is really very bad and not acceptable .

Sar mujhko frigidaire karvana hai aapka koi number nahin milta kripya karke hamara fridge ko repair kara dijiye mera mobile number hai [protected]

I bought AC on flipkart on 2nd may, delivered on 3rd may installation was on 5th .but no one showed up, i called customer care of flipkart, they issue would be resolved by 8th, on 8th i called again, they again extended the resolution date till 11th may, i paid the installation amount also, but these people dont have a proper answer(OD[protected]

Air conditioner received on 7th May 2021 but jeeves not allocate service man for installation. Its take too much time. Please allocate service man and close up installation as soon as possible.

Hi, I have raised a complaint on 2nd May 2021 about my Samsung AC. The technician visited on 3rd May and asked for Rs 6000 as repairing cost and also taken Rs 250 as visiting charges. As the AC was in warranty I denied paying the cost for repairing. The person closed the complaint and updated that the issue is resolved. I have contacted the CC number on 3rd May and registered the complaint against the technician, but the complaint was closed without intimation.
I had raised the complaint again on 5th May but still, no resolution is given. The Complain is registered in Policy number JPPOFFK824463.

Please look into this matter and provide the solution as soon as possible.

My VU tv installation pending for 4 days after delivery on 04th May'21.Why should not I buy products offline instead of Flipkart.
What kind of control do you have on your vendors like Jeeva
Are they working in government company.
I dialled 50 times his number but no response recieved by Jeeva person-[protected]-MD kalam Ansari
He switched off his phone

I brought VU TV from Flipkart.
Item delivered on 04th May'21 instead of 03rd May'21 as agreed.
Now TV installation services is done by Jeeva.The people they have recruited is of 3rd class.
I called jeeva person 50 times & at last he switched off his phone.
I want to make them pay for delay.

With my phone i purchased jeeves extended warranty, from flipkart, when i raised the claim for screen display doesn't work some places and send the phone for repair to them, no one followed to check what was the issue, i had to chase them every now abd them
Post 10 days the juat repkied it has some physical damage so returning without repair.

I felt cheated that they did it intentionally, when i asked them proof to show they simply deny statinf no such process they have
I asked manager on call and agent juat keep repeating no procedure of ours and your phone was damaged.
This was disgusting and shame...
Shame.. shame...

I have raised complain to claim extended warranty on jeeves for iffalcon 55 inch tv because in screen it shows some black lines. Technician came and confirmed product defect and he approved that panel is defective. Then I got a call from Jeeves that they are unable to repair hence they will provide refund 26, 004/-. I also have written confirmation from Jeeves now they are denying to pay 26004/-.

Display not show sound is ok Flipkart action and warranty Jeeva November 2021, Policy Number JPPOFFK196602 is valid from Nov 21

Amount of 6000 has been collected from us from the technician sent from Jeeves tumkur. Technician name: Shashank B V
And when we are asking for our warranty they are not responding instead they are scolding us with bad words need serious action against the Jeeves dealer of Tumkur.
They are asking to file a case against them if needed and asked to file a case against Jeeves head office as well. This is not the way how customers should be treated needs severe action against the same.