Jeeves Consumer Services Complaints & Reviews

Dear Jeeves team Good day

I book a service call in mid of January for 32inch Thomson TV (Extended warranty.
EW validity From 23-Mar-2020 to 22-Mar-2022) after so many follow up I got approval for refund, Then Jeeves had cancelled the ticket 1A26-41810KBKSCS-5024614 and I request to change the email ID after Jeeves raised new ticket and I am following still no improvement on this so far 100+ days over,

Waiting for right solution.
Valuable customer

My TV suddenly turned off and did not turn on! I raised a complaint with 'Jeeves Toll Free' since my TV is covered under 'Jeeves Extended Warranty period'.

It has been 50 Days since I raised my service request with Jeeves, but still the issue is not resolved till today(26-Apr-2021).

This is a clear case of fraud from Jeeves as they are trying to escape their policy which states that 70-80% of product invoice amount will be returned to the customer if they are unable to resolve/respond to the problem within 7-10 working days.

I bought a mobile from Flipkart with Jeeves complete mobile protection policy.

Unfortunately my mobile screen cum touch screen got damaged when I was travelling and I provided Jeeves all required photo copies of mobile for few days when my mobile is with me.

Later I given my mobile for repair outisde.

Still they were asking for photo copies of mobile which is at repair store.

Finally they were saying my mobile doesn't get any refund even though my mobile insurance is valid.

They were simply attracting and making customers to buy policy.

Which is worst service.

I had purchased an iFFALCON TV from Flipkart Order ID: OD[protected] on 19th Apr 2019 with extended warranty of two years from Jeeves Plan ID : JWEBOI2AC8751 Date:[protected].

On 24th of Mar 2020 i had raised a complaint to Jeeves for some blinking issue in my TV Screen and on 29th of Mar 2020 their executive visited at my location and told me that this will not be repairable locally you have to send it to the service center. On 01 Apr 2020 TV was picked up by the service center and told me that it will take 10 days they will repair it and return to me, but it's still more than 01 month they are not properly responding to my call and not able to tell me when they will repair my TV.

My Llyod one ton ac was installed by jeevas representative and I gave 5 star rating also But I’m so much disappointed that after 5 days cooling decreased and today it was zero.When technician from Llyod checked they said the gas was leaking from the coupling.I’m feeling so bad anoit your service now as you are charging for installation.Further I need a proper rectification for this as soon as possible.I’m having a newborn baby and in this climate he is unable to withstand.So kindly do the rectification as soon as possible

Hello,

Pathetic service and Fake promises from Jeeves.
No action even after 1 month of complaint.
I launched complaint on 28th March after that Jeeves took my tv unit for repair after some days they respond that they are not able to repair and told me they will refund but till now no action has taken.
More than 35 emails. More than 20 calls still no action.
Flipkart and Jeeves are doing fraud with everyone.

I am facing problems with this device after few months of purchasing from Flipkart. In June 2020 it stopped working due to failure in main power supply. The part was replaced by your technician ( it was not a new part ). Again last week not a year completed the same part stopped working again with same fault in past and I called the technician to check. He opened the TV from back panel, took out the main supply board and started doing diagnostics and as he was working on TV the board resulted in short circuit. He told us he will order the part and replace when he gets it.

He came today checked the TV and told me he needs to claim again to get part replaced which he did and after some time he called me and said the claim was rejected due to short circuit which happened while he was diagnosing the TV.

Technician Details : GURDEEP SINGH – [protected]

If he is repairing and the above thing happened so it is not customers fault. He is not qualified for the JOB which resulted in short circuit. Also he needed to do update the company what happened when he was ordering and reporting the part at first time not after visiting again. He already knew what has happened when he visited last.

Please look into the matter and I need resolution asap.

I purchased tv from flipkart it has delivered on 16 apr 21.since one week I am waiting for technician not visiting for installation .jeeve they automatically postpones date .they even won't provide customer care for installation.on 22 apr 21 a technician contact me for tomorrow visit after then he not even visited for installation even not responding call .their is no way to register complaint against him in Jeeves or in flipkart.they are providing worst service.

DEAR SIR /MAM,
43 INCH MI TV IS NOT DISPLAY ON

MI service engineer advised to change the Panel of the TV

MAHAVEER PRASAD
[protected], [protected]

Dear Team,

I have purchased Mi Tv on 26th April 2019 through Flipkart app along with the Extended Warranty (JPPoFFK1745038). Now my TV got an issue with the display. When I was switch on my TV it has shown the coloured pixel instead of Tiles to access the programs.

Kindly assign the technician to visit my home.

Address:
F.No 103, White House Emerald, Madhavapuri Hills, Road No 1, PJR Enclave, Road no 12, near Creek School, Chandanagar,
Hyderabad - 500050.

Thanks & Regards,
Satya.
Phone: [protected] / [protected].

Refrigerator gas liak in compressor. Plz visit the engineer and check tha problem

Flipkart commit installation and support within 24 hrs from delivery from some agency called Jeeves but if you call either customer care they are giving each other names but no resolution. No proper communication. Very frustrating service. Do not buy anything from flipkart online.

Company refuses to reapir TV which can be repaired as per One plus and their own representative as cost is higer but in term and conditions nowhere mentioned such type clause.
I offered to pay extra amount but still they didn't want to resolved it....

Date: 20-Oct-2020

I have ordered KODAK LED Tv on Flipkart with Complete TV Protection (3 years) from Jeeves Consumer Services on 20-Oct-2020

Date: 02-Mar-2021
Claim ID: CLCP[protected]

The TV ran into a problem and after the technician visited the place, they have raised a ticket previously on 02-Mar-2021. As it is a Motherboard problem, they have asked me to wait until 21 days for the resolution....

My self S.Manish. i just purchased complete mobile protection plan for motorola mobile in jeeves service centre through flipkart. I claimed my protection plan on 23rd of march 2021. They said they will be delivering mobile within 10 working days. It also said in their terms and conditions. They made a call to me on 3rd april regardiny claim that my mobile has a liquid damage so i need to pay processing fee. i said ok and asked to send me...

I made a complaint on 21 march 2021 still waiting for the problem to be fixed, please confirm the complaint fix timeline, i am suffering without ac.

Hi,

I have purchased extended warranty from Jeeves for my washing machine.
When I placed a complaint initially they were trying to send a technician. And helped with the part replacement which are approved. However they couldn't send exact part that suits my washing machine. They have been keep on saying we will send proper one. Now they closed the case saying product is not covered under warranty after 4 months.

When I am asking all the details. They are simply saying same answer again & again.
They are not even trying to discuss on the actual issue.

What questions I have been asking why are you skipping the answers for the same and giving such replies.

My questions are:

1) why it took 4 months for saying product is not covered under warranty?

2) why the support was provided for these 3 months and part replacement was approved and the same was sent to my home?

3) why multiple customer care representative called me and asked for replacement/ refund of the amount?

4) without my confirmation why the ongoing case is closed saying all these new part replacement to be done which is not covered under warranty. Even technician visit also not done last 2 months.

So purposefully changing the status and closing the request saying product is not covered under warranty.

5) Sobana told that we will reach out to you on your number to discuss further but it was never happened. And why you guys are more kind of giving same reply instead of talking to me?

So just closing this request is only your intention? You won't bother to talk to customer and try to make him understand about the ongoing issue?

Sobana & Bhubaneswari you both are really making my time waste giving same reply again & again. You never try to talk to customer.

May I have next level escalation point of contact details / is there any grievance.officer mail id ?

Date of Incident - 23/03/2021
Complaint Number : CPFK[protected]
Description : Repair of Motorola LED TV (43SAUHDM)
Resolution Request :Request to Provide new TV or Refund
TV Pick-up Date: 27/03/2021

STILL NO FEEDBACK FROM JEEVES SERVICE & AS WELL AS FLIPKART

I Recommend to all, Don't buy any TV Products from Flipkart - Service is Very Poor & Not responding for Customer

Attached all the documents

I had purchased and IFB Convention Microwave from Flipkart on 29th March 2019 and purchased 2 years extended warranty along with the purchase. My Microwave is still under the extended warranty period.
Due to some reason the Microwave grill was not working, so I called Jeeves Consumer Services on 12th Dec 2020, they said they will send their technician. The technician said that the part is damaged and put up a request for change of grill rod infront of me. In beginning of January the executive from Jeeves visited with a smaller part and said it will be replaced within a week. I worte a multiple times to them that the executive has not come with the replacement, they said it takes approx 22 days for replacement of the part. Then in Feb again their executive visited with again a small part which did not fit in my microwave.
After writing to them again a 22 days period was asked by them. Now we are in April and two days back I wrote to their customer care and they now tell me, we they not be able to repair the PLATES and COILS of your product.
My question is that why they harass the customer so much, they take 4 months to repair a simple part. And now all of a sudden they just refuse that they cant do it as per their policy, if they cannot fix the issue by service atleast they should send the repair refunds.

I am very disappointed with Jeeves consumer services and would request an action against them, so that customer like us can escape their scam.

I bought a mi TV on December 2020 from Flipkart and it was registered under full cover plan
Now after 4 months o[censored]sage my tv gets defected because of voltage fluctuations and as per your policy you must payback the complete amount but your useless staff is saying same thing again and again they can't do it.
If the problem continues I'm planning to file case against you in consumer court and hereby submitting the screenshot of email
If you can do something regarding this one please do it asap.

Midhun
[protected]
midhunsanthakumar.[protected]@gmail.com