Jeeves Consumer Services Complaints & Reviews

I have been calling flipkart again and again for availing the protection plan I purchased. The TV display is spoilt on left corner. There have been nothing but delays and no clear answer from Protection plan team!! they are just mentally torturing with “next 2 business days” replies!!

I raised my complaint to Flipkart complete protection plan customer care (Jeeves) on March 1, 2021 that my TV display is not working properly (Case ID IN[protected] and they told me that technician visit will be done in two working days, but they did not do the same and close my ticket with a note that technician repaired my TV without contacting me. I again raised the complaint for the same that none of technician visited at my place and they raised a new ticket on March 8, 2021 with the same issue ( Case ID IN[protected] and told me that techniy visit will take two working days. I called customer care daily till now for the technician visit and they again told me it will take two working days and putting my complaint on high priority, but did not arrange a technician visit till now. Today, they again told me the same. It is almost 15 days I raised my complaint. I have all call recording with me. Please resolve my issue.

Thanks & Regards
Pankaj Gupta
[protected]

I have raised a complaint to Jeeves on 23rd February 2021(Claim Id- CLJP[protected]). At that point of time, I have mentioned to the executive that my phone was in my pocket and when I tried to use it it only vibrates using the power key but no screen display is coming. So they have raised my complaint and I sent my phone for repair to Jeeves.

Within 2-3 days, I got a call from Jeeves claiming that Your phone is having screen damage and as per policy you will have to pay 500 Rupees for the screen repair and you will receive a mail. I said send me the mail for this and I will pay the amount.

From that day onwards I haven't received any mail for this and also I am continuously following up from Jeeves customer care for the status of the phone.

Today I received my phone back without any repair, the screen tempered glass is being removed and also the condition of the phone is the same as before. I tried opening my phone but it is not working, it is only vibrating using the power key.
I called jeeves for this matter, they said that the phone is having a software issue which is being fixed by the repairer.

This is a really unexpected situation as I have waited for around 25 days and now the executive is saying that you will have to raise the complaint again which means I have to wait for around 25 days again.

From starting onwards I have complained about screen damage and now the claim is closed based on a software issue. Why did I get a call from the executive for paying the amount for screen damage and how did he update the software and verify it without even checking the screen and How is the software issue marked while I have raised a complaint for screen damage and Also I am continuous followup from executives also said that screen will be provided by the manufacturer that's why it will take time for repair?

I can't wait further, either provide me a replacement of this phone or my phone money back because this is strictly unprofessional. Please do the resolution and give me a detailed description about this matter. I have all the recordings and mails about jeeves and having a strong proof of my phone.

Subject- Fraud without repairing at the right time despite insurance, camouflaging refund for months, Flip Cart, Jeeves Gharana fraud

I am forwarding to tell you a little bit about the Flipkart scam, an online company that sells TVs and appliances ... For me, Kodak TV was bought three years ago on Flipkart. However, at the same time, a two-year extra warranty was also taken. However, my TV suddenly stopped on December 31, 2020. I immediately reported to Jeeves Company, the service provider, along with the flip cart. There was no proper response from them. I was told that the insurance would expire on January 21, 2021. I asked him to repair the TV. But none of them arrived until January 25th. I also reported to them that Flipkart offered me Jeeves TV insurance.
After January 25 the Jeeves technician came and did not even say what the problem was on TV. What happened is also not explained. Liquid Damage, Panel Damage. In fact, they did not react for 26 days after the first compliant on December 31, 2020. At the same time Flipkart was very tormented by the name of the corporation. Talked over over a hundred calls. Jeeves technician did not respond properly and the heat did not come for 26 days. The technician visited only after the heat was insured. For the next month or so he talked to a flip cart seller and told him he would pay 75 percent of the TV price. Well, at least I didn't go down without explaining myself first. After receiving more than ten e-mails in the meantime, back details were also taken. But in fact there was no response. All of the Sedan called the Flipkart executive yesterday and Jeeves said he would not refund you. He said the case was being closed. But I'm not sure what you're doing for a month. In fact, if there is a TV panel problem, other problems will come automatically a month later. These miscreants have deceived Flipkart and Jeeves. I have all the details of the anarchy mail they made in this regard. I have spoken to Jeeves Customer Care and Flipkart several times. I am not the only one like this .. Many of these companies are cheating. They should be questioned through the Consumer Forum.
Not just for ten thousand rupees sir ... I had to devote over 30 hours here to talk to them at my most crucial time. Sir, I am giving you this information to find out if there is a case against them in the consumer forum for acting arbitrarily without proper response. In addition, I am sending you some of the details of the purchase of the TV ... Flipkart company mails ... I am bringing this matter to your notice that this should not happen to anyone else. ..

Siva Prasad Lella
Senior Journalist
[protected]

సబ్జెక్ట్- ఇన్సూరెన్స్ ఉన్నప్పటికీ సరైన సమయంలో రిపేర్ చేయకుండా మోసం చేయడం, నెలల పాటు రిఫండ్ అంటూ మభ్యపెట్టడం, ఫ్లిప్‎కార్ట్...⇄ జీవ్స్ ఘరానా మోసం

టీవీలు, అప్లయన్స్ అమ్ముతున్న ఆన్ లైన్ సంస్థ ఫ్లిప్ కార్ట్ మోసం గురించి మీకు చిన్న సమాచారం చెప్తామని విషయాన్ని ఫార్వార్డ్ చేస్తున్నాను... నాకు సంబంధించి మూడేళ్ల క్రితం కొడాక్ టీవీని ఫ్లిప్ కార్ట్ లో కొనడం జరిగింది. అయితే అదే సమయంలో రెండేళ్లు ఎక్స్‎ట్రా వారెంటీ కూడా తీసుకోవడం జరిగింది. అయితే నా టీవీ 2020 డిసెంబర్ 31à°¨ అకస్మాత్తుగా ఆగిపోయింది. వెంటనే ఫ్లిప్ కార్ట్ తో పాటు సర్వీస్ ప్రొవైడర్ అయిన జీవ్స్ కంపెనీకి రిపోర్ట్ చేశాను. వారి నుంచి సరైన రెస్పాన్స్ రాలేదు. నాకు ఇన్సూరెన్స్ జనవరి 21, 2021 నాటికి పూర్తవుతుందని...⇄ ఆలోగా నాకు టీవీ రిపేర్ చేయించాలని కోరాను. కానీ జనవరి 25 వరకు వారెవరూ కూడా రాలేదు. ఫ్లిప్ కార్ట్ నాకు జీవ్స్ టీవీ ఇన్సూరెన్స్ అందించిందున వారికి కూడా నివేదించాను.
జనవరి 25 తర్వాత జీవ్స్ టెక్నీషియన్ వచ్చి టీవీలో ప్రొబ్లమ్ ఏముందో కూడా చెప్పలేదు. ఏ జరిగిందో కూడా వివరించలేదు. లిక్విడ్ డామేజ్, ప్యానెల్ డామేజ్ అంటూ కథలు చెప్పారు. దానికి వాస్తవానికి డిసెంబర్ 31, 2020à°¨ తొలిగా కంప్లైంట్ చేశాక 26 రోజుల పాటు వారు రియాక్ట్ కాలేదు. అదే సమయంలో ఫ్లిప్ కార్ట్ కోపరేషన్ పేరుతో చాలా సతాయించింది. దాదాపు వందకు పైగా కాల్స్ మాట్లాడాను. జీవ్స్ టెక్నీషియన్ సరిగా స్పందించకపోవà°...⇄ పైపెచ్చు 26 రోజుల పాటు రాలేదు.పైపెచ్à°�...⇄ ఇన్సూరెన్స్ అయ్యాక మాత్రమే టెక్నీషియన్ విజిట్ చేశారు. తర్వాత నెల రోజులుగా ఫ్లిప్ కార్ట సెల్లర్ తో మాట్లాడి టీవీ ధరలో 75 శాతం ఇస్తామంటూ కథలు చెప్పారు. సరే కొంతైనా న్యాయం జరుగుతుందని భావించా. à°ˆ మధ్యలో అందుకు సంబంధించి పదికి పైగా మెయిల్స్ వచ్చాక, బ్యాక్ డీటేల్స్ కూడా తీసుకున్నారు. కానీ వాస్తవానికి ఎలాంటి రెస్పాన్స్ రాలేదు. ఆల్ ఆఫ్ à°¦ సెడన్ నిన్న ఫ్లిప్ కార్ట్ ఎగ్జిక్యూటీవà±...⇄ కాల్ చేసి జీవ్స్ మీకు రిఫండ్ ఇవ్వనంటున్నార...⇄ కేసు క్లోజ్ చేస్తున్నామంట...⇄ మాట్లాడారు. అయితే నెల రోజులుగా మీరేం చేస్తున్నారని నేను నిలదీశాను. వాస్తవానికి టీవీ ప్యానల్ ప్రాబ్లమ్ వస్తే నెల రోజుల తర్వాత ఆటోమేటిగ్గా ఇతర ప్రాబ్లమ్స్ కూడా వస్తాయట. à°ˆ దౌర్బాగ్యులు అటు ఫ్లిప్ కార్ట్, ఇటు జీవ్స్ సంస్థ నిండా మోసం చేశాయ్. దీనికి సంబంధించి వారు చేసిన అరాచకాలు మెయిల్ అన్నీ వివరాలు నా వద్ద ఉన్నాయ్. జీవ్స్ కష్టమర్ కేర్ సంస్థతోనూ, ఫ్లిప్ కార్ట్ తోనూ పలు దఫాలుగా మాట్లాడాను. ఇలా నాకు ఒక్కరికే కాదు.. ఎందరినో à°ˆ సంస్థలు మోసగిస్తున్నా...⇄ వీరిపై కన్జ్యూమర్ ఫోరమ్ ద్వారా ప్రశ్నించాలి.
కేవలం పది వేల రూపాయల కోసం కాదు సర్... ఇక్కడ 30 గంటలకు పైగా నా అతి కీలకమైన సమయాన్ని వారితో మాట్లాడటానికి కేటాయించాల్సà°�...⇄ వచ్చింది. సరైన రెస్పాన్స్ లేకుండా ఇష్టానుసారం వ్యవహరించినంద...⇄ వారిపై వినియోగదారుల ఫోరమ్ లో కేసు వేయోచ్చా అని తెలుసుకోడానిà°�...⇄ మీకు à°ˆ సమాచారం అందిస్తున్నా సర్.. దీంతోపాటు నేను టీవీ కొనుగోలు చేసిన వివరాలు... ఫ్లిప్ కార్ట్ సంస్థ మెయిల్స్ కూడా కొన్ని మీకు పంపిస్తున్నాన�...⇄ ఇలా మరొకరికి జరగకూడాదనే నేను à°ˆ విషయాన్ని మీ దృష్టికి తీసుకొస్తున్న...⇄

ఇట్లు
శివప్రసాద్ లేళ్ల
సీనియర్ జర్నలిస్ట్
[protected]

I have raised a ticket in October 2020 And now it's Mar 2021. There is no response from the team. I have made arround 15 phone calls to Jeeves customer care always I get same info we have escalated it you will get a call in next 48 hrs. I don't know what's stopping them to fix issue.

Thomson 65 Inch TV Complete protection plan Claim
I registered claim for Thomson 65 Inch TV on 23/12/2020. I purchased tv from Flipkart on 31/10/2020. Technician visited 3 times and took videos, photos of TV, Till 18/02/2021 they informed me that I will be getting my TV replaced as replacement ticket is approved. Suddenly on 18/02/2021 I received new Claim ID and they closed my previous claim id informing that they cannot replace the product and new ticket is generated for refund. Till date I didn’t receive get replacement or refund. When ever I call JEEVES customer care [protected] they have only one answer we will escalate your issue on high priority. I don’t know if or when my issue will be resolved. Paying for Complete Protection Plan with Jeeves on Flipkart is not worth. You will never receive calls from Jeeves or receive replies to your mails with any solution.

Contact mail ID's below

[protected]@jeeves.co.in
[protected]@jeeves.co.in
[protected]@jeeves.co.in
[protected]@jeeves.co.in

It is frustrating

My old and new Claim ID’s CLCL[protected] / CLCP[protected]. I am sharing this so that it is proof that I am not providing false details and giving wrong feedback about Jeeves

Complent rised on feb 9th 2021 till complent not closed

wat about my complent status

Device Details:
Device Name Kodak 80cm (32 inch) HD Ready LED Smart Android TV
Device Model 32HDX7XPRO
Device Serial Number K32HDX7XPRO[protected]ATV
Plan Details:
Plan ID CPFK[protected]
Plan Start Date Nov 25, 2020
Plan End Date Nov 24, 2023

Name: P PRASAD RAO,
mobile: [protected]
email: prasadrao.[protected]@gmail.com

I had purchased VU 43" Premium android TV from Flipkart on. 19.01.21 . M/s. Jeeves installation Technician insists me to subscribe for extended warranty.

During installation I forgot to check Chromecast functioning, neither Technician demonstrated the same. now after few days when I tried to mirror/ cast my smart phone to TV it's not done due to malfunctioning.

I reported above issue to M/s. Jeeves on. 4/02/21, after subscription verification Jeeves registered the complaint on 19/02/21 and confirmed to depute Technician within 2 building days.

However till date their Technician has been visited and issue is still pending.

I request you herewith to take my complaint seriously.

Regards,
Abhijit Ramesh Sonar
[protected]
Pune

OrderID: OD[protected]

I have purchased laptop oon Flipkart with extended warranty on Nov 2019. Recently I got issue with my laptop and I called to Flipkart for support for my extended warranty. Flipkart said that claim your extended warranty with Jeeves consumer services then I called to Jeeves for support. The customer care was raised claim request for the extended warranty on 3 Feb 2021 and customer care said technician will be reached out in 2days. I waited for the call for 4 days after that I mailed to Jeeves regarding the issue several times.

There were always saying that " We really apologize for the inconvenience caused.

Thank you for bringing this concern. We have highlighted this issue to our concerned branch team and they are working on the same.

Kindly allow us some time to get this resolved."

Since one month they were saying same thing but not resolving the issue. This is worst experience I never faced before. So kindly refund the amount or provide the service for my extended warranty.

Claim id : CLEW[protected]

PLAN ID EWFK[protected]

Pick up of defective tv has been successfully completed by your team today.

Please process my refund amount ASAP from your end since the defective tv pick up has been completed by your concern team

For your convenience, I have attached the pick-up acknowledgment issued at the time of pick-up.

Thanks in advance

Hi,

Product Name is Motorola LED TV (55SAUHDM) having Extended Warranty EWFK[protected]

1C1-42721CHSC[protected] Refund Case ID

extended warranty request (claim id: CLEW[protected]

Defective TV pick up is not yet completed by the Jeeves team, due to this my refund process is delaying

Please pick up the defective tv immediately

Thanks in advance

My tv has been taken back more than 2 months ago. Still I havent got the refund yet.

My name is Umesh... i have purchased a mi 32 inch tv from Flipkart on 06/04/2018 invoice no FABBNR[protected] ...in the bill it was stated that the warranty for the product is 1 year and additional warranty of 1 year for the panel...so from the date of purchase the warranty is upto 05/04/2020..further at the time of purchase i was recommended to take 2 years additional warranty for rs 999...i purchased this additional warranty also by jeeves EAAAAB00211429... the bills for both the same is attached herewith. from february 21 lot of horizontakl lines are appearing on my tv. i compalined to flipkart, they directed the complaint to jeeves...a technician came opened my tv..after some time said that i have to re register my compalint with jeeves...so i once again tried to register my acompalint...but so far jeeves is not responding...i expect that jeeves being a reputed company should oblige and repair my TV sicne the tv is still covered under the warranty...

Claim ID is CLEW[protected]
Product Name is Motorola LED TV (55SAUHDM) having Extended Warranty EWFK[protected]
Case ID: FREM-25WNZX-CUJ1TL-D82RZN-PEIVV16

A few days back part has been replaced by your technician team.

Also, I would like to inform you that some old part only replaced by your technician.

Again I'm facing the same issue after the part replacement also.
Reported issue not yet resolved.

Please take this matter on topmost priority and give me resolution asap from your end

Note:
If you are unable to resolve the issue by part replacement
don't waste my time, directly go ahead with a refund already I have waited for more than 40 days for part replacement

Kind Regards,
Niranjan

Name Shubham Sharma
Contact [protected]

Purchased the MI TV 4A in 2019 with extended warranty(1+2yr). Stopped working
15 days back. Called in the Jeeves Customer Care. They fail to deliver the minimal service for which they have taken the money for. Not even responding the calls. They picked up the call and every time they mention to send the engineer in 2 days.. But it has been more than 15 days. Till now no response from their side. No one should buy that extended warranty of 1500₹. It is just another way of taking the money. Even the delivery person forces you to buy it.. Installation guy also forces to take this warranty.. What's the use of this warranty when no one can claim it even after paying ₹1500

Its been 3 months now, and i have been asking for a call from backend team but the company just fails to make a call the case is open from 3 months and they dont do anything about it and everytime i call customer care they shamlessly say wait for 2 days our team would call back
claim id : JPPOFFK733562
Worst service ever useless jeeves...

Hi

My purchased tv is Motorola 55 inch led tv and I'm having 3 years warranty(1 year standard warranty + 2 years extended warranty), for Motorola brand all the warranty services providing in indian by Jeeves Consumer Services, Door No 6A, Karnan Street, Kodambakkam, Chennai-600024, +91-[protected].

Every time I ask for the update I get only this response. I need to know the proof for how many times you have contacted the concerned team. I am frustrated by your support given by them and also solution yet now. Over 38 days I am waiting for a solution.

Every time I contact the customer care I am getting various update every time. I believe the meaning of ASAP means within hours or a day or two, defined not a month.they are wasting time every day of my work. I am frustrated to the core and feel like never suggest theirservice to anyone. Escalate the issue and give me a solution today.

Claim ID is CLEW[protected]Product Name is Motorola LED TV (55SAUHDM) having Extended Warranty EWFK[protected]Case ID: FREM-25WNZX-CUJ1TL-D82RZN-PEIVV16

Regards,
Niranjan
Mob - [protected]

Hi Jeeves team,
Can you also check how many times the same reply is received from your side. Every time I ask for the update I get only this response. I need to know the proof for how many times you have contacted the concerned team. I am frustrated by your support and solution. Over 38 days I am waiting for a solution. I need this to be escalated and get this done today. If not I am going to complain about this in all the forums.

Every time I contact the customer care I am getting various update every time. I believe the meaning of ASAP means within hours or a day or two, defined not a month.You are wasting time every day of my work. I am frustrated to the core and feel like never suggest your service to anyone. Escalate the issue and give me a solution today.

Claim ID is CLEW[protected]Product Name is Motorola LED TV (55SAUHDM) having Extended Warranty EWFK[protected]Case ID: FREM-25WNZX-CUJ1TL-D82RZN-PEIVV16

Regards,
Niranjan

Hi Jeeves team,
Can you also check how many times the same reply is received from your side. Every time I ask for the update I get only this response. I need to know the proof for how many times you have contacted the concerned team. I am frustrated by your support and solution. Over 38 days I am waiting for a solution. I need this to be escalated and get this done today. If not I am going to complain about this in all the forums.

Every time I contact the customer care I am getting various update every time. I believe the meaning of ASAP means within hours or a day or two, defined not a month.You are wasting time every day of my work. I am frustrated to the core and feel like never suggest your service to anyone. Escalate the issue and give me a solution today.

Claim ID is CLEW[protected]Product Name is Motorola LED TV (55SAUHDM) having Extended Warranty EWFK[protected]Case ID: FREM-25WNZX-CUJ1TL-D82RZN-PEIVV16

Regards,
Niranjan