Jeeves Consumer Services Complaints & Reviews

I purchased 55 inches nokia TV from flipkart on 13th august. The TV was faulty and replaced.On 25th august during installation of replaced nokia tv, Jeeves technician suggested me to go with 2 years extended warranty. I accepted that and paid him 3460 rupees online for the same. But the replacement was also faulty so it was returned to flipkart and I got my full refund for tv. I contacted jeeves for refund of my extended warranty through email and call since 16th december 2020 . On 17th december 2020 I got mail from Jeeves stating that they are going to initiate refund. But it's been more than a month, I still didn't get my refund. I mailed Jeeves 20 times, still no response from them. I called Jeeves customer care[protected] for than 25 times since December, still no refund. Every time I call to Jeeves, they said we have escalated your issue with concerned team and you will get your refund within 2 days but still they have not initiated my refund.

I want full refund for the same as soon as possible.

Dera Jeeves
Greetings!!!

I don't know you guys are looking or not previous mail trail or what's had you promise me...
It's acceptable or negotiable.
Tv picked up date was 25 dec 2020 and today is 10 Jan 2021 it's has been 15 days and what you promised in between 8 working day but you gus not on you time ..
Just delay just delay..
And one more thing in between these things happen in flipkart MI TV has increased there TV price 3000/- and I wanted to purchase TV.
But due to you guys now I have to pay 3000/- rupees extra and flipkart/Jeeves already cut my almost 4500/- Price as deprecation.
So who is responsible for this...
Now I am in loss almost 8000/- indian rupees...

Very Bad experience I am facing to you...
I want my refund amount today..

Dear team how many months i want to wait .
I am facing this issue from feb 2020 already it's completed 10 months how many more months i want to beg u . Ur technician had came taken photos and videos of time several times. What is the update. Can u resolve my issue r not.
We don't need ur money . I am asking about my tv repair

Can our tv works properly r not please give me any update.

I[censored] people give any update abt my issue i will throw out this scrap marq company tv outside .

Ur company tv is waste and ur services are too much waste .

Extended warranty is useless. U people r taking for free of cost by blaming customers like warranty extended warranty .

My thomson led 49 hdr TV are November 25 complane my TV problem company tecnision allredy chak and go but my problem not solved my name Rinku Kumbhar iam live in odisha jajpur my phone number [protected].

Hello sir these is kunal from navi mumbai
As today there was an installation appoinment for my new MI smart tv 32inch flipkart and have also recived msg from jeevas that technician name Sahil rauf Shaik pin 105 will be coming today later I have tried calling him but he was not reciving my calls since morning
So I called jeevas costumer care they have later assigned me another technician his name Salman Hasan pin 162 but he was also not picking up any of the calls so after some time I recived an msg from jeevas that your appointment is resheduled but the fact was I have not resheduled any of the appointment so I again called jeevas costumer service he told me that technician himself have resheduled the appointment for tomorrow
I really don't know how the jeevas company system is working here technician has got right to resheduled the appointment that to befor end of working hours
Very disappointed from jeevas service partner with flipkart india

So sir please look into the matter as soon as possible
Waiting for your reply

I purchased Motorola tv on flipkart.they delivered my tv on 11th January.and and they set up installation date with Jeeves for my tv on 12th January on 12th January they reschedule 19th January my installation date without my concern or without any contact with me.then i call there customer care helpline they said you reschedule it..After heavy argument they accept it. And said withing 2 business days installation will be done...But still nothing can happen .Ao i again call them they say your installation date reschedule by you and it is 19 th January...I wonder ...And tell before two days .You said within 2 business installation will be done...And now give me new date 19th January...Again after lots of argument they said within 2 business days it will be done let's watch will it happen or done..But I never expect this type of behaviour reputed company like Jeeves...Very very disappointed never by items which require installation from flipkart or Jeeves ...We can nothing do because if we done installation self... Warranty and return items benefit leaps...

Not working properly... hangs a lot
Usb port doesn't work properly...
Speakers volime is less than the volume when tv buys was having

I purchased a TV from flipkart on 2nd November and while during its delivery, the jeeves technician suggested to purchase extended 2 year warranty plan and I did by paying him the money in cash amounting to Rs.2435. The TV was faulty and replaced. But the replacement was also faulty so it was returned. I contacted jeeves for which was very hard to get to because the customer support is totally useless. The number provided in extended warranty does not exist, they have no customer support helpline also. I had to call and ask for installation to get someone to talk about the issue. I got a mail from them and sent a mail as needed. Its been 2 months and no refund. They are just sending same template mails all the time whenever I ask for the status.

I want full refund for the same. at the earliest. Providing number listed on their site is useless.

The attached photo shows invoice of the extended warranty which also shows the number [protected], to be contacted for any issues. On calling it, it says the number does not exist.

I had to buy Midea ac with Jeeves warrenty. In march 2020 AC stopped cooling so i called jeevs for service, due to covid it got delay which is acceptable after 31 august they told me you AC will get repaired withing 1 week in September but no one came to service the AC they keep saying same thing again and again our engg will repair AC soon. And finally one day they mailed me you AC can not repaired due to some part was not available and they offer me refund and i accepted the offer and ac was picked up on 4 oct 2020 they told me you will recived refund in next 8 days. And today is 2021 12 January and i am still waiting for the refund . i had emailed them many times but i am not getting any response . Jeeves is completely scam n fraud company. Please 🙏 help me to get my refund . please check the refund offer

My marq tv was turning off itself I raised a ticket 10months back but no use .both will happen they said .techinicians will come but they can't

I facing this issue from last Feb

Please resolve my issu

I sent my mobile to JEEVES complete mobile care for warranty service in the month of august but till now there is no update about my mobile whenever i call or email them they only telling me that wait for 2 or 3 bussiness days they give an update but they will not responding please help me to get my mobile back
this is my Claim ID: CMP[protected] which i registered...

I have mailed and asked for refund of the 2 year extended warranty for the tv I have purchased and they replied and asked for my bank details and I have already given my bank account details one week before but still not got the refund in my account. And now when I am emailing for update they are also not replying and also not giving any update.

Customer care also not helping for this. I am attaching all the email conversations.

I have received very pathetic claim service from jeeves. I have registered a claim for my mi (Claim ID is CLJP[protected]) on 28 Nov. Technician inspected the tv on 1st Dec and on 24 Dec i received a message that i will be provided 80% of the Tv amount. But after 45 days they have cancelled my claim and again registered a new claim (Claim ID is CLJP[protected]). This is not acceptable, how can they start the process again after 45 days and that in corona pandemic. I have already bought a new tv after i was informed i will get refund. This is very pathetic sarvice from jeeves.

Already claim about mobile damaged.
Still now not responded to my claimed. So what's is reason for till now payment not received. Am choose pay out option. My claim already taken and success. They told not clearly. Each and every persons told to different answer to my question.
Oct 2 sanction my claimed. They ll send msg given below...

Dear Ganeshkumar,

Transfer of Rs 2250.0 has been initiated against Claim ID OC[protected]-00028462 via Transaction Reference ID SIN00043Q9573932. The amount will be credited to your registered Bank Account within 48 business hours.

For any grievances or feedback, please reach out to[protected]

I've requested to jeeves to cancel my extended warranty on nov 26th 2020
its been one month till now i didn't got my money back

background: ive purchased a kodak 65"TV from flipkart, after 1 day of installation i got issue with TV so for that i have asked for replacement to which they denied and gave me refund
As soon as i got my refund from Flipkart i requested to cancel my complete protection policy from jeeves
i dropped a mail to [protected]@jeeves.co.in
[protected]@jeeves.co.inon 26th nov.
they replayed by asking my bank details and some required documents for refund policy, i have shared all details they told with in 8-9 business working days money will credited but till now money not credited in my account its been more than 1 month now.

i called multiple times and asked for this issue, every time same reply (sir please wait for two days your issue will be cleared)

such a worst organisation i have seen and experienced till now

Dear Team,

I am not delighted to inform you that your service is horrible, and your technician is fraud & unskilled.He damaged my Thomson Tv and now he didn't pick up my call. Also your customer service is pathetic there is no senior person to talk.I need urgent action on this other wise I will take the matter in consumer forum.

They did not installed on provided time and the technician they provided was one only rejecting my calls and the one of the worst customer service response. One of the great fraud company

It's been around 40 days since I have initiated my service request and there is no proper response or resolution from Jeeves.

Initially it was promised that issue will be resolved in maximum of 21 days but now they are extending it irrespective of their promise and policy.

I bought a phone online from flipkart and got it insured there itself by jeeves with hsn/sac id 998599. My phone got damaged and i was told to give it to your delivery partner for repair which was picked up on 29th september after deposition of 500 rs for claim. It was then repaired and I received the dispatch details with tracking id JFOP[protected] for Ekart. 3 months have gone and i havn't received my mobile. I call at jeeves customer care and they always have the same reply" wait for two business " or sometimes they say wait for 7 business days.
So this is the last time i am trying to settle the issue. Please resolve this with proper compensation or else i'll be forced to raise the issue on every social media platform and also consumer forum.
I am uploading all the documents for details
A very disappointed customer
Durga Shankar Meena
Phn [protected]

On Fri, 11 Dec, 2020, 10:34 AM Subramanyam V, wrote:
Hi Team,

This is regarding the 55inc iffalcon TV refund and replacement offer which I received from the Technical team over the call and I haven't received an email yet. I would go for replacement of the TV.

Please find my details below of the previous email and ticket.
This is regarding Extended Warranty with JPPOFFK1797713 for your LED TV.
Your claim has been successfully registered and your Claim ID is CLJP[protected].

I have attached an invoice of the TV and extended warranty for your reference.

Regards,
Subramanyam
[protected]