Jeeves Consumer Services Complaints & Reviews

From past 38 days My TV is not working and I am not receiving the spare part to fix the tv. They are not giving me the status of the issue also. Every time I call I got different information.
One time they said refund on progress.
Next time they said the team contacted me for refund is not having any authority to say that.
Third time they said waiting for refund and now they are saying spare is on the way.

I am frustrated completely. Every time I receive the same email.

I m not satisfied your services last 1 month i face this problem. 3 time i do compaine on flipkart and jevaas

I have reported my claim under Flipkart mobile protection plan on January 29, 2021. My phone picked up on 1feb2021, I received a call from Jeeves on 3 feb 2021 that my phone is under software issue but it is found to be liquid damaged and if you want to proceed to claim you have to upload your documents and pay the rs 1000 fees, to which I agree then they said we will send you a link for the same. Today is 21 feb2021 I receive no mail no reply I have call their customer service for more than 10 times no resolution. I am mentally exhausted and harassed.

Bought the TV from Flipkart and extended warranty taken from jeevas (Flipkart platform). But after 1 year o[censored]se it's display not working, so jeevas technician visited and told that if spare not available we will return 80% of amount.
After called the jeevas customer care, they told you have to wait for 21days.
As im getting very bad review on social platform against jeevas.. I don't know what they would do next..and expectation is very low if they will resolve or not.

I also.avoided the Flipkart for electronic purchases.

Request for refund date 10/Jan/2021
I was deactived my policy date 12/JAN/2021 POLICY NAME flipkart complete protection plan
policy number # CPJV[protected]

I was request cancellation of above policy on date 10/Jan/2021.
Every day I'm follow-up with them by telephonic and mail conversations they have promise me to refund the amount in 2 business days but still not credited.

Jeeves and flipkart both are confusing me that who will claim the policy amount.

flipkart and Jeeves both are mental torturing me, due to which i am raising this complaint.

Please find attached mail conversation and policy derails for your reference.

I am change my policy name req sent on your mail id last 3 week

But no more action

Only received a message

We would like to inform you that your request has been forwarded to the concerned team and waiting for an update. After receiving an update we will inform you. What do work

I purchased extended warranty from "Jeeves Consumer Services" on 27th December, 2020 during the installation of new Kodak LED TV and paid 2, 075 INR via PhonePe UPI to technician (Kamruddin) as 2 years extended warranty charge. On asking for invoice for the same, technician mentioned, the same will be received on email within few hours and I never received any invoice till date even after so many follow-ups over the customer care number the and emails.

After so many follow-ups, I never got any positive response from Jeeves. From last 2 months, I just always hear that their team is reviewing the case and will get back. I requested them to return my money within 7 days, as per the company policy they claim to return the full amount if customer is not satisfied, but from 2 months every week they always mention we are reviewing and will we get back.

At the start of service there is no proper communication, how they can provide service for 2 years? This is a total fraud company, no one should trust on Jeeves.co.in. No one should trust on them even for a single minute. Your money will go in fraudsters pocket.

This is highly non-standard, unethical and unprofessional way of doing business. This is actually not a business, this is a fake company that's looting innocent people of India. This company deserves a serious complaint to government consumer cell and company's registration department, before you cheat more citizens of India.

I urge to immediately ban such a fraud company, so they can stop cheating with innocent people of India. Please help in getting my money back.

Regards
Vaibhav Jain

I bought an A.C from flipkart on april 2019 and took extended warranty from jeeves. My A.C. was not working so i registered mg complaint to jeeves on 1st sep 2020 but they were unable to resolve my issue with in a month and according to their policy if they will not resolve issue in a month either he will replace the product or refund 80% money on MRP . After so many mail and call they uninstalled my product on 9th january 2021 and took my product back and said i will get my refund with in 8 days but now it has more than 1 month and still i did not get my refund. I continuously mail and call him but every time they just say give me 2 days to resolve your issue but they are not resolving .

Ravi Kumar,

Not satisfied with Jeeves sevices for tv Motorola

As discussed today 8feb2021 on call you have taken down the request for cancellation of comple protection policy CPJV[protected]
of Rs 3850 and mob no [protected] shared account no

I have taken extended warranty from Jeeves for my VU Tv. Tv got repair and Jeeves agreed to refund. It's been more than 2months I am waiting for refund.. even after mail Chase ans talking to customer no use... Refund amount 25899/-

I have vu tv which got extended warranty and it was spoiled on January and they took tv for initiating refund on 20th jan 2021 and they said I'll get refund within 8 business days and its been almost 3 weeks and they are not refunding 23085/- amount and they are keep on saying we are escalating and till now they didn't provided refund back.

Very poor and 3rd class company we have reaised complete 13 nov 2020 still issue not resolved every time call customer care no all excituve told kindly hold 2 day we have escalated complete to backend team 3 month complete still issue not resolved
Contact no [protected] /[protected]/ [protected]

Very poor and 3 rd class service provided

Old case id:0K17-41813COSCPE-4436596
New Case id:0K29-41815COSCPE-4601868
My product was picked on 24th december 2020, it was said the money would be refunded within 8 working days and now more than a month is over and still there is no update from their side.
They have been claiming false claims by saying that the money has been refunded and they closed the case twice and i have sent my passbook copy and still there is no response from their side

I have raise an ticket regarding my TV on Jeeves. They sent a technician (Vivek Mishra: [protected]) who can see the issue but did not resolve it. I have mentioned the same and raise the ticket again and asked for different technician who can communicate in Telugu/English. I was assigned same technician again and he was rude mentioning that i need to talk to bangalore office people. I mentioned the rude behavior of Vivek to customer support but they did not any action and again they assigned the same person to me today also. If i font get issue resolved i will file a consumer complaint againt this sort of behavior on jeeves.

I had purchased extended warranty for my micorwave oven from jeevas. I initially has some problem with my micorwave not starting and showing SE error on screen that's when I raised service claim request to jeevas for repair CLJP[protected] this was on 29th September 2020.
There was no response From company for a month and no person from company visited to check on the complainant everytime an excuse was given that my phone is not reachable when their customers service agents were able to reach me all the time .
This continued for serval months and everytime I was promised that someone would visit and call but no one ever came. This continued for 5 months until February when they accepted their mistake and said that they are not able to provide service and hence offered me to give 80% refund and the product would be picked up. They claim they resolve issues within a month but this took 5 months to reach this point.

CASE ID :: FRES-9FAV1O-TM3GQQ-K5T1BA-3P2BZ7K :: JPPOFFK1305370 :: :: REFUND
Was raised in order to process refund. Product was picked on 12 Jan 2021 and the refund was supposed to happen within 8 days . Here I'm on Feb 7 constantly following up with them and they are deliberately delaying the refund without any good reason. First my product is taken by them and now they are nor processing refund. I sense some fraudulent activities is going on in the company in the name of service. I kindly request you to please forward this complaint to seniors management in the organisation.

Hi Team,

This is regarding Complete Mobile Protection with CMFK[protected] and claim I'd is CLCM[protected].
I have registered the claim on 17th of Dec and the device was picked up on 22nd of Dec. From that day i dont see any emails and sms from your end updating the status of my device.
I almost called the your customer executive team every alternative day. January first week the customer team has updated me that the device is repaired and it will be delivered in 5 Business days, from 20 days the team is telling me the same thing but I have not received the device yet.
I am really worried about my device it was just 1 month old device and it's more than 40 days since I register the claim.
It has become my daily routine to call the team and get the update. Today when I refused to cut the call then the team has updated me that the device is not repaired if I pay the processing fee then they will start repairing the product and return it to me as per their policy.
Just to tell this they took more than 40 days that to when I repeatedly called them.
Now it's not about the money it's about my time, energy and peace of course and why did they lie from these many days.After almost 45 days they gave me this answer and if I pay the fee now only god knows when I get the device back.
As a consumer I want justice and I don't want this to happen with others.

I'm writing to express my dissatisfaction towards your service provide by you. It's more than six months(month of incident-august), i file my complaint for refund of the amount. i had problem with the screen of the tv, but after filing complaint about the screen of the tv. It was discussed that some parts of tv cannot be replace, so we have three years warranty of the tv. tv was taken and refund for the same is still pending. I have call customer services regrading this issue and had written tons of e-mails too. It would be very generous of you to solve this problem as soon as possible. Kindly initiate the process of refund.

Dear sir i purchase KODAK LEDTV from flipkart on 19 th dec.2020 .with 3 year complete protection plan from jeeves complete protection .after 15 days on 4th jan.2021 there was black line on my tv screen .i continually call to flipkart and jeeves but there was no solution till date.
after there executive visit they never give the proper replay.after some days flipkart ivr me 29th jan date. then 30th jan date .and then 2nd feb.2021 date now they unable to give date and proper solution. i mention claim id, case id etc.
case id =FREK-96A1AU-B4V4EH-CFGJ8E-N35TS7S
CLAIM ID= CLCP[protected]
ORDER ID=OD[protected]
ORDER DATE=[protected]
INVOICE DATE=[protected]

Dear Sir/Madam

This is regards to complaint number : 4892910. Registered Mobile Number : [protected].

I purchased IFFALCON TV from Flipkart along with Complete Protection Plan from Jeeves. Attached are the invoices for the same.
I started facing two issues since 31st Dec 2020 post system update and I registered a complaint with Jeeves Complete Protection. Even after more than one month now still the issue is unresolved.

Two issues observed are
1) TV's speakers stopped working and sound started coming from ear phones jack.
2) TV taking lot of time to start

Below are the chronological events happened since then.

31st Dec, 2020 : Called up Jeeves customer care at 9 pm however it works only till 6:30 pm so couldn't get through registering the complaint.
01st Jan, 2021 : Called up Jeeves customer care at 10 am however it was closed due to holiday being 1st day of year.
02nd Jan, 2021 : Called up Jeeves customer care and could registered a complaint.
04th Jan, 2021 : No response so called up customer care again to follow up.
05th Jan, 2021 : Technician visited, checked and found out latest software update has created issues mentioned above. He said he has to downgrade the software and for that need to get software fix in pen drive.
07th Jan, 2021 : Technician visited and tried to fix the issue with no luck. He mentioned he has to replace the mother board of TV which he will order and once received he will come back. Technician visit was rescheduled to 09th Jan, 2021.
09th Jan, 2021: Technician visit rescheduled to 12th Jan, 2021.
12th Jan, 2021 : Technician visit rescheduled to 14th Jan, 2021.
14th Jan, 2021: I called up Jeeves customer care to follow up on case. Technician visit rescheduled to 15th Jan, 2021.
15th Jan, 2021: Another technician visited and found out first technician didn't order mother board so he ordered it on 15th Jan, 2021.
25th Jan, 2021: No updates so I called up customer care refund however it was rejected.
27th Jan, 2021: Called up customer care for refund however it was rejected.
01st Feb, 2021: No updates till this date. Technician visited to replace mother board. He replaced it however it created another issue of screen flickering which was not there earlier. He concluded faulty mother board received. I suspect it was not new but some old mother board was given to me.
Checked installing old mother board and screen issue not found.

So far have gone through annoying and frustrating experience with Jeeves with no results. I don't want to wait for another faulty mother board to receive for another 15-20 days so I hereby request you to start refunding purchase amount. I completely lost trust on false promises given earlier and also don't believe any further that I will get genuine mother board. So request you to start refund process.

Please please consider this request on urgent basis. I have already waited for more than one month and gone through pathetic experience.

Regards
Sameer Golam.
[protected]

One 17th dec I had filed a claim through flipkart and 2 days later a delivery boy came and collected my phone n said, "you will recieve your phone in 15/20 days". On 31st December I got a call saying pay the processing fees I asked them how and they told me you will either get a mail or a text message on your phone number and there you will get a link to pay the amount, and from that day till now I have been calling them almost 7-8 times and they said you will recieve it soon within 1-2 business days and this is being repeating past 20 days now and I have not received a mail yet and have no idea about whats happening with my phone, also when I told them I was at class so could not attend their calls I gave them another number so that when I am busy they can call that number and still I have no updates what's going on with my phone. Worst ever consumer service experience.