Jeeves Consumer Services Complaints & Reviews

First I've taken an extended warranty for my VU tv from Jeeves.On November 21st 2020 I registered a service request regarding my tv repair. On 25th a technician from their side checked and confirmed some part failure and he added it will take 21 days for the arrival of that particular part. I've been doing continuous follow-up since then. But now they are saying they couldn't arrange the particular part and said they will pick up the damaged product (TV) and offered 70% money which I spent on TV. How can i believe that one who cannot solve a minor issue can give 70%. This is cheating, instead of waiting for such unprofessional people I could have repaired earlier with a good technician from outside.

Claim ID is CLJP[protected]

I purchaed TV on Jan 2018 along with two year extended warranty at jeeves from flipkart

My tv started having issues from last month of 4th November 2020 and i raised a compalint with jeeves for repair.
Called them more than 20 times to raise a request but in vain, even a request was raised they did not helped me i involved flipkart but they were also not able to help me.

Currently its been almost one months tv is not fixed neither they are refunding after deducting the depreciated value.

I bought a television from Flipkart last August and bought a 2 year extended warranty with jeeves which happens to be the extended arm/partner of flipcart. My tv stopped working on 8th December, since then am calling them everyday and an engineer hasn't visited as per their promised sla of 48hrs..everytime i call they repeat the same thing like a parrot that they are escalating the matter and engineer will come in next 48hrs. Their service is a joke.went to their fb page, 100s are complaining the same thing.

Claim id
Dera sir my I falcon TV display issue problem Jeeves consumer service engineer visit but no repair TV Jeeves service refund request process amount email send amount 28799 to refund your you consumer service but amount refund 10700 please help Jeeves consumer service

Claim ID:CPFK[protected]

My iffacon TV stopped working, Jeeves said repair cost beyond limit so they want to make refund but charging 30% in refund amount... And amount I paid for warranty will also forfeit, I need full refund or would like to go for replacement with new TV either same make model OR with better quality or configuration where I can pay the difference amount difference

Hi,

I purchaed a tv on July'2018 along with two year extended warranty at jeeves from flipkart.

My tv started having issues from last week of September 2020 and i raised a compalint with jeeves for repair.

Jeeves came and repaired the same by changing parts on 14th October but next day itself it started same issue.

Called them more than 20 times to raise a request but in vain, even a request was raised they did not helped me i involved flipkart but they were also not able to help me.

Currently its been almost two months tv is not fixed neither they are refunding after deducting the depreciated value.

I brought a Acer predator helios 300 from flipkart and extended warranty plan. I have complained jeeves many times and mailed them.
They are taking no actions to resolve the issue and rather giving me silly reasons everytime I call. Something as silly as not saying confirm to some of their questions.
I have waited for over a month already now .

Ph :

I had purchased led TV from flipkart on[protected] and taken a two years extended warranty from them which is provided by flipkart services partner (Jeeves consumer services Pvt Ltd ) for this I had paid Rs=1500/- extra, apart from TV's cost, now my TV has been malfunctioning and not working, I had registered a complaint in Jeeves consumer services on[protected], they asked my invoice of extended warranty and bill of purchase which I had provided them.

now after few days a person (Ravindra) visited my residence from Jeeves, Andheri-mumbai branch, he opened the TV and taken a photo of the main board of the TV, and told it has to be replaced and will need to order the part and he went.

I already had a doubt, because he didn't touched a single component inside TV nor troubleshooted anything.

My five month warranty is left and I had no choice instead waiting, so now the game begins 20 days passed no sign of any calls or news about the part from Jeeves, I had called several time to there call center, they always say that the part is in pending state once received we will fix it, I have also mailed to '[protected]@jeeves.co.in' but from there also the same reply I got till now,
I am trying to reach the visited person's phone he picks and tells I am in a meeting so call later, this game is going almost 4 month now, and I am sure that they will not fix my problem because they are frauds.

So I request to everyone please dont buy product with any kind of extended warrranty from flipkart or Jeeves these are new technics to fraud people, because if they charge 1500 for 2 years warranty from one person, then you can think how many TV's or other product they must have sold through extended warranty, we think that let it be it just 1500 bucks.
so just roughly calculate the number of people brought this warranty mutiply by 1500 (or any greater or lesser amount) they are minting money by giving you assurance while purchasing the product.

I hope this might be informative for many people, who may planning to purchase the product from flipkart/jeeves.

BEWARE !!!

The TV is not working and I have purchased the tv via Flipkart and an extended warranty from Jeeves. Now when I connect with them I don't see any response.

The ticket was created on October 23 and still now no resolution from them.

FREI-7QRVCH-J1WAH6-5YCYHM-E4PYBKA

Reference : Flipkart Order ID: OD[protected] / Invoice Number # FAB1JA[protected] / Invoice Date:[protected]

Realme 108cm 43 inch Full HD LED Smart Android TV - Serial No: 01UFTV[protected].

This TV has become defective. (TV is under Warranty). Though the TV is under warranty

I complained about the TV repair on November 11. Your engineer said that the TV card is not ok. Will have install a new card.

for your customer care officer had given a time of 15-20 days.
While i have purchased 3 years extended warranty from Jeeves.
Whenever I call they asks me to wait 48 hours or wait for another 2-3 days. Then I will wait for 48 hours and again I call them and again they are asking me to wait 48 hours. Its really frustrating. I have called them nearly 20 times. I didn't understand why they are playing with customers. Poor service from jeeves.

It has been 2+ months since my TV stopped working and the customer executives repeat the same information again and again We bought a TV from flipkart ALONGWITH extended warranty via your authorized provider called "Jeeves Consumer Services"

The defective product was picked up on Nov 25 th and they have told that the amount will be refunded within 7 days but it's been 2 weeks I haven't received the refund. Whenever I call they asks me to wait 48 hours or wait for another 2-3 days. Then I will wait for 48 hours and again I call them and again they are asking me to wait 48 hours. Its really frustrating. I have called them nearly 20 times and also emailed them 10-15 times still no resolution. I didn't understand why they are playing with customers. Poor service from jeeves. Still no clue when I will get the refund.

100+ calls and mails .. still no update and no one knows where is my mobile and when I am going to get it. No update .nothing. more than 2 months back I registered complaint and more than 49 days ago my mobile got picked up. months ago my mobile get picked up.

Plan ID JPPOFFK3085672
Request ID CMP[protected]
claim id AD[protected]

shame on jeeves shame on flipkart. Fraud companies. I will also say useless.

I need my refund as per policy or mobile in repaired condition.

will go to consumer court to claim more for harassment if not provided within days
satish mane,

Claim ID: EW[protected]

This is in regards to my Vu Ultra Smart 32" HD Ready LED Smart TV purchased from Flipkart on 29th September 2019. The 2 years extended warranty for the same was purchased on 3rd October 2019 when the technician came for installation of the TV.

The original warranty of 1 year got expired recently. During the warranty period, the TV has already been replaced once for the display issue itself (there was a black spot on the display). Now again I am facing another issue with the TV wherein the display goes blank, but we can still hear the audio. I called on the Jeeves helpdesk number and raised this issue, and was suggested to share the original purchase invoice for the TV and warranty, which is already done.

While the issue was raised on 25th Nov' 20, the requested documents were shared on 26th Nov' 20. I've been following up on customer service phone number who simply ask to wait for 2 more days and there is no response over email at all.

Furniture was delivered on December 3 and installation date was on December 5th.. Nobody came and date of installation being changed day by day..The mobile number provided was always switch off..If you are not taking any action about installation..i am going to file complaint on consumer Court.....

Dir sir/madam i give my device to ur care for repair but team not repair and not give me any update my device pick up on 3rd oct 2020 and today is 5th dec they can't provide any update related my device please sir solve it properly and give my device back.
Thanku 🙏🙏

I have purchased extended warranty from Jeeves consumer services on 13/05/2018, invoice no EAAAAB[protected] for my television
Under the warranty period, TV damaged and as per the policy, Jeeves taken back the product for refund on 20/08/2020, case I'd 0F29EWPKDSC-2387534
As per Jeeves instructions, I uploaded the copy of my bank account passbook
But till date I have not received the refund amount of Rs8499 from Jeeves
After enquiry, Jeeves informed me that they sent money to my account on 28/08/2020
I contacted the bank branch and confirmed that the money not credited in my account since the account number entered by Jeeves was wrong, and informed me that the money reverted back to Jeeves account on the same day
I informed this details to Jeeves by several times by email, registered letter and phone call.every time they replying through mail that the amount will be credited soon, but the money not credited even after 100+Days

Manoj Kumar
Palakkad
Mob..[protected]

Flipkart Order ID:
OD[protected]

Extended warranty from Jeeves

I bought Marq AC 1.5 ton almost 1.5 years ago with 1 year product warranty and 1 year extended warranty valid till march 2021. My AC stopped working after 1.2 years and I contacted Jeeves customer care. They arranged a technician, he checked and told that unit PCB is damaged and needs to be replaced. Since then its more than 3-4 months and no action taken.

Order# OD[protected]
Incident# IN[protected]

Warranty Details:
******************
Plan Name# Extended Warranty 1 Year by Flipkart Protect
Plan ID# JPPOFFK1534796
Plan Start Date# Feb 27, 2020
Plan End Date# Feb 26, 2021
Device Name# MarQ by Flipkart 1.5 Ton 5 Star Inverter AC - White
Device Model# FKAC155SIA
Device Serial Number# FKAC155SIAI18441718

Jeeves customer care telling me that kindly wait for 7 days we will arrange the parts but nothing happened till now. They are mentally harrasing customers and should be banned for poor customer service. Please help my consumer complaint to get resolved soon.

Below emails/customer# tried but no help received:
[protected]@jeeves.co.in
[protected]@jeeves.co.in
Support Contact Number[protected]