Jeeves Consumer Services Complaints & Reviews

I have Purchased a ifficon LED TC while ordering TV Unfortunately I missed adding Complete Protection Plan.
I talk to flipkart Customer care they said to contact to you

I want to purchase a Complete Protection Plan.
Pradeep Kumar Singh
Register mobile number- [protected]

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Address: 253 Kamaraj street tirur Tiruvallur district 602025

Installation was not done on time. Atleast they didn’t intimated, I have take leave for 2days from office because of this everyday morning they are telling today they will come for installation after that there is no intimation,

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Rey kutte,

Your pending complaints 0 na ta kutte. I have requested complaint more than 2 months ago and my mobile got picked up almost 40 days back. Still no update. You ###. What the ### you and your team is doing I do not understand. As of now I tried to reach your CUSTOMER care more than 100 times and I have sent more than 40 mails. Still no update and do not know when I will get my mobile back. My registered mobile number is [protected].

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Nov 18, 2020

Updated by Ganesh Kumar S 100+ calls 50+ mails .. still no update and no one knows where is my mobile and when I am going to get it. No update .nothing. more than 2 months back I registered complaint and more than 49 days ago my mobile got picked up.

Nov 18, 2020

Updated by Ganesh Kumar S What the ## are they doing for 40 days just to repair one mobile. Still no one had clarity where my mobile is and the current status. What's going on .when can I expect my mobile. JUUTE NIKALKE MARNA hai ye kutte ka . Worse service that I had never ever seen/listen in my life. Cannot expect in dreams even this sort of [censored] service. 60 days back complaint registered and more than 40 days back my mobile got picked up. No update. No mail . No confirmation. Nothing as on date.

Nov 18, 2020

Updated by Ganesh Kumar S Trust me I'll go to consumer court if I would not get any update by this evening. How many days ra ### . How many days. No update. No call. Nothing since 40 days.

Nov 18, 2020

Updated by Ganesh Kumar S You can call me now

Nov 18, 2020

Updated by Ganesh Kumar S I was awaiting for your response.

Nov 18, 2020

Updated by Ganesh Kumar S When I called to your CUSTOMER care your ###ing madarchod told me to wait for 2 more business days. I have been waited so many such 2 business days. Escalated this issue more than 10 times. What the ### are you doing ### ? What the ### is going on with my mobile. Stop ###ing and start working on my mobile

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Address: IT IS IN KARKHANA SECUNDERABAD With Head Office in Bangalore

I Purchased One V Guard Stabilizer For My New AC From Jeeves Consumer Services and Paid (Luckily) To Company Directly Through Online On 21st October 2020.. Today is 17th Nov and Till Date I Mailed Twice and Trying To Reach Them Over Phone, But RESPONSE VERY POOR

KINDLY HELP ME OR I NEED TO APPROACH CONSUMER FORUM AGAINST COMPANY

Madhusudhan Rao
LIC Development Officer
HYSERABAD
Mob # [protected]

+1 photos

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M

Madhusudhanrao Janakirama

from Powai, Maharashtra

Nov 23, 2020

Till Date Also Refund Not Received. Pl Help Me and Attaching my Proof If Purchase and Payment Done from JEEVED

Product Undelivered Till Date And Refund Also Not Given - Comment #3766312 - Image #0

Product Undelivered Till Date And Refund Also Not Given - Comment #3766312 - Image #1

Product Undelivered Till Date And Refund Also Not Given - Comment #3766312 - Image #2

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Address: Balu,Balu sweet stall.main road,muggulla,seethanagaram mandal.East godavari District-533287 .Andhra pradesh

I have purchased TV from Flipkart with 8/04/2019 .and added extended warranty for further 2 years. But now we have issue with TV when we switch ON TV screen become blank. we bring issue to Jeeves and send lot of emails and phone calls. and they even give slot for service engineer vist. But till now no response it seems they are cheating us by just replying email. I there any way to recover our warranty service .We strongly suggest no one use this sevice for any of your purchase.

+2 photos

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Bhaskar HFV

Nov 19, 2020

Hello Team,

Can some one reply on this issue.

Thanks

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Address: Venattuparambu, Vyasapuram, Palluruthy, Kochi - 6

As a customer I have faced a Network related complaint from October 30th 2020 on my MI LED TV 4A Pro. so that I called to Jeeves customer care and explained my complaint. They were said that a service technician will definitely call me within 48hrs but now It's more than 120hrs finished Nobody will not called me yet.
I feel very irresponsible and rude behavior from the customer care staffs when the time I was called them
Kindly do the needful for this issue.

I request an urgent repair...

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kiranj050

Nov 17, 2020

When it will to be resolved?

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I have raised a complaint with Jeeves about my VU TV display problem 3 weeks ago under EW ..service enginner visited and confirmed its not repairable so you will get replacement or refund ..last 3 months daily calling customer care to know about my replacement or refund status but am getting the same response from says like within 24 hrs issue will resolve and not resolving ...Without TV we are sitting ideal on everyday ..please help to get my replacement or refund ASAP..Thanks

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Address: 63/29/5 surer math bus stand near Kolkata diagonestic

I claimed my device for repair on 28 th October.. Now 14 th November is going up.. Still now no responsefrom your end. 2 days ago oneof yur customer care executive cll me and tell me my device repair is complete. You will receive your device in 3 days... Now i call your number as the one of your support team tell me my device already in repair.. When repair is complete they will contact with me. Is this kind a joking with me???

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Address: Jeeves

Contacted jeeves for repair and technician visited took some photos and went. I haven't received any communication from jeeves. I called customer care and told that I am eligible for refund only. I haven't received any refund mail or anything regarding this. Everytime I call them they are asking me to wait for 48 hours or they will say that they are going to escalate this issue. But till now I haven't received any communication from jeeves. Contacted jeeves customer care nearly 8-10 times and mailed them 6-7 times, till now no communication from them. Really trapped.

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Nov 23, 2020

Updated by Soorajiyer After contacting customer care about 12 times and mailing 8 times finally I received the refund mail for the defective product. And I have shared the bank details but the defective product pick up has not yet done. It is said that the product will be picked up by Nov 19 and it hasn't picked yet. Its only after the pickup that I will get the refund. Registered the complaint on Nov 7 and no product pick up has done yet. Very poor service from jeeves. They don't care about their customers and extended warranty.

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For 13 days I was following up with Jeeves to register a complaint and service my tv which is still under extended warranty for 2 more years.

Escalated 9 times in 13 days, still no response from them.
Every time they are saying wait for 24 to 48 hrs, your issue will be addressed.
I am fed up with this service.

I tried to escalate further but no luck.

Don't buy an extended warranty from Jeeves. It's a waste of your money and time.

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Address: Jeeves Consumer services P Ltd. L169,6th sector, 5th Main ,HSR Layout, Bangalore-560102

JEEVES has sold a V guard Stabilizer while the Technician came for installation of a LED TV purchased on Flipkart
I doubt that the stabilizer is a refurbished one and has been sold at market price of a new piece of the Mini Crystal Voltage stabilizer Rs.1650
The technician has even provided a copy of manual Invoice KATK/BLR/JCS/6781 dt 12/11/2020 over Whatsapp which is a service invoice basically.
I know the contact details and name of the person and the Jeeves invoice he has provided is with me. After a follow up for about 10 days he gave me some Jeeves service invoice for product sales. Request Jeeves to look into this and respond

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Issue faced on LED TV in September 2020

Jeeves Consumer Services - Emailed the TV is not repairable and Refund amount will be provided after 8 business days post product pickup

Product Pickup - 12th Oct 2020

10th November 2020 - today till date i have been following up with email/customer care for refund but no response or responses everyday like wait for 24 to 48 hrs.

After raising the complain on social media; the Flipkart team calls everyday but is no help rather than repeating same to wait 24-28 hrs.

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Purchase 2 year extended warranty against led tv by jeeves after payment they didn't provide claim id i have recipient only from Jeeves now 2 month gone so many calls and mail but they only said we highlights your issue ... My led tv sound almost faded but jeeves dont care to its customers...

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Address: Buildings Alyssa, Begonia & Clover,Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru-560103, Karnataka

Dear Sir/Madam
I have Purchased LED TV 55 inch from flipkart with 2 years extended warranty from Jeeves consumer services Private Limited. Now the TV has a display problem and they want to refund the money according to their terms and conditions which is 80% of the purchase price. Purchase price is defined as "is purchase price of the Covered Product prior to any discounts but including applicable taxes." but they are providing refund on the purchase price after discount. They are violating the terms and conditions and also not responding to my queries regarding the explanation for the same. I want immediate refund and compensation for all the delay tactics they have used so far. I have been struggling with the defective product for months now.
Can you suggest a further course of action.
I am attaching the required documents:
Regards

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Address: continental engines pvt ltd a-88 riico indl area bhiwadi

Moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
Dear sir,
as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

+4 photos

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Nov 05, 2020

Updated by gks.2603 as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

Nov 05, 2020

Updated by gks.2603 as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

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Registered mob no: [protected]
I bought an Oppo A9 2020 and within a month, due to an accident my mobile got damaged, then I registered claim on 25th Sep, 2020.
and device was picked up on 29th Sep, 2020.
And till now it's been more than a month and whenever I call to customer care, they keep on saying that they will contact me in 3-5 business days but I never get call from them, when I called, one guy said that I'll be getting refurbished device, but after few 3 days when I called back, they said it's still under repair.

Please help me to get back my device.

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Address: 34 B Tulip PARK, Sangorpura Road, Jitodia ROAD

Mobile: [protected]
I had raised a complaint on 22.09.2020 regarding my Mi 43 inch tv, the tic got picked up and I was told that a refund has been initiated on 14.10.2020 with a UTR number but till date amount not recieved in my bank, Have shared my account statement with team but no response or email. Have called numerous times and emailed numerous times but no response.

If the issue is not resolved ASAP I will have to take a legal course against this.

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Hi Jeeves,
Its been a month since your technician came to my home and attended the complaint.
Since then, there has been no response from Jeeves.
I call Customer care, they are the most useless bunch of executies who hear out and finally say ' we will escalate this to higher ups'.
This has been happening over last 2 weeks.
As per your policy, if part is not replaced within 21 days, there will be complete refund, hence i requested for the refund too. But no one wants to process the refund and want to wait for some more time, god know how long is this some more time. No one is sure of timelines.
This is very unprofessional and surely damaging whatever business you are running.
Kindly intervine, if at all you have any concern for your customers and solve this ASAP.

Shiv.
[protected]

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Address: Jamnagar

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please supprot in it.

My contact number is +91 [protected]

Thanks,
Pragnesh Prajapati
[protected]

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Address: Banglore

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please supprot in it.

My contact number is [protected],

Thanks,
Pragnesh Prajapati

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Pragnesh36

Nov 3, 2020

Please find screen shots from Jeeves about refund confirmation.

Refund not received_ Kodak Smart TV - Comment #3757708 - Image #0

Refund not received_ Kodak Smart TV - Comment #3757708 - Image #1

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Pragnesh36

Nov 3, 2020

Please find attached comfort from Jeeves regarding refund .

Refund not received_ Kodak Smart TV - Comment #3757709 - Image #0

Refund not received_ Kodak Smart TV - Comment #3757709 - Image #1

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P

Pragnesh36

Nov 3, 2020

Confirmation screenshot

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