Jeeves Consumer Services Complaints & Reviews

Dir sir/madam i give my device to ur care for repair but team not repair and not give me any update my device pick up on 3rd oct 2020 and today is 5th dec they can't provide any update related my device please sir solve it properly and give my device back.
Thanku 🙏🙏

I have purchased extended warranty from Jeeves consumer services on 13/05/2018, invoice no EAAAAB[protected] for my television
Under the warranty period, TV damaged and as per the policy, Jeeves taken back the product for refund on 20/08/2020, case I'd 0F29EWPKDSC-2387534
As per Jeeves instructions, I uploaded the copy of my bank account passbook
But till date I have not received the refund amount of Rs8499 from Jeeves
After enquiry, Jeeves informed me that they sent money to my account on 28/08/2020
I contacted the bank branch and confirmed that the money not credited in my account since the account number entered by Jeeves was wrong, and informed me that the money reverted back to Jeeves account on the same day
I informed this details to Jeeves by several times by email, registered letter and phone call.every time they replying through mail that the amount will be credited soon, but the money not credited even after 100+Days

Manoj Kumar
Palakkad
Mob..[protected]

Flipkart Order ID:
OD[protected]

Extended warranty from Jeeves

I bought Marq AC 1.5 ton almost 1.5 years ago with 1 year product warranty and 1 year extended warranty valid till march 2021. My AC stopped working after 1.2 years and I contacted Jeeves customer care. They arranged a technician, he checked and told that unit PCB is damaged and needs to be replaced. Since then its more than 3-4 months and no action taken.

Order# OD[protected]
Incident# IN[protected]

Warranty Details:
******************
Plan Name# Extended Warranty 1 Year by Flipkart Protect
Plan ID# JPPOFFK1534796
Plan Start Date# Feb 27, 2020
Plan End Date# Feb 26, 2021
Device Name# MarQ by Flipkart 1.5 Ton 5 Star Inverter AC - White
Device Model# FKAC155SIA
Device Serial Number# FKAC155SIAI18441718

Jeeves customer care telling me that kindly wait for 7 days we will arrange the parts but nothing happened till now. They are mentally harrasing customers and should be banned for poor customer service. Please help my consumer complaint to get resolved soon.

Below emails/customer# tried but no help received:
[protected]@jeeves.co.in
[protected]@jeeves.co.in
Support Contact Number[protected]

This is regarding JEEVES Tech Visitor MAHENDRA KUMAR(contact-[protected]) and Engineer GOVIND([protected]), MAHENDRA KUMAR have visited me on Wednesday 25th November, Thursday 26th November and Friday 27th November regarding the return request that I have placed on flipkart for the return of the cell phone device- Motorola One Fusion Plus. He was not behaving well mannered, he was not well known about what he have to check in my phone. Though he said that 'Yes the charging cable have defect and maybe the phone also have the defects' and assured that he will approve the return request.
But he rejected the return thrice. Engineer GOVIND also said that he can clearly see damage in image provided to him by visitor MAHENDRA SINGH but he also seems to be doing nothing regarding that.
Visitor MAHENDRA SINGH talked arrogantly while asked anything and talked to me on the call on 2 December and said that yes he did what I mentioned above, whose call recording I have as a proof against him.
I have also talked about it on JEEVES condumer care helpline and he had given me complaint number-4566127.
Now my flipkart refund is denied because of him. So if my issue don't resolve, I want complete refund from JEEVES/ENGINEER GOVIND/MAHENDRA SINGH.

My AC stopped working on 19 Oct 2020 and we had made valid extended warranty claim but Jeeves support team are unable to repair the product and are not providing us with our refund according to the policy.

Policy number is : JPPOFFK1000000

Hi All,

I have taken an Extended warranty for my Mi LED TV from flipkart now I have issue with tv display

For this issue I raised a claim on 22 Sep, 30 Oct
10 nov every time my ticket got cancelled with not able to connect with me even I didn't received any call from their end.

Form last 70 days I am following up with them but till now no resolution till now I called their customer care 40 time but no updates fromm them.

No technician visited me till now. Everytime they cancelled my claim ticket with reason not able to connect to customer. I provide them them my alternative number but sill they cancelling ticket with same reason.

So please raise issue with them so I will get service from them

My Product warranty details:

Details:
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID JPPOFFK322725

Thanks
Regards
Rahul

Hi All,

I have Purchased Realme TV 43 Inches from Flipkart on Jul28th along with Flipkart protection plan . On 17th November while watching the tv suddenly Display is gone & has vertical lines over the display. i have raised the complaint on Same day & Got the Appoint No: IN-SA[protected] in SMS stating that issue will be resolved within 48 hours. Today is 28th & still I haven't contacted by Realme support service technician for Resolution.

I have been calling Both Realme support & Flipkart Protection Plan Guys every alternative day & i was told each time that issue will be resolved within 24 -48 hours Or technician will reach me within 24-48 hours. Till now there is no resolution provided. It was escalated multiple times and had call with Senior Personal from Customer Care or Both Jeeves & Realme support which is for no use .

contact number:[protected]

Hi All,

I have Purchased MI TV 43 Inches from Flipkart on Jul28th along with Flipkart protection plan . On 17th November while watching the tv suddenly Display is gone & has vertical lines over the display. i have raised the complaint on Same day & Got the Appoint No: IN-SA[protected] in SMS stating that issue will be resolved within 48 hours. Today is 28th & still I haven't contacted by MI support service technician for Resolution.

I have been calling Both MI support & Flipkart Protection Plan Guys every alternative day & i was told each time that issue will be resolved within 24 -48 hours Or technician will reach me within 24-48 hours. Till now there is no resolution provided. It was escalated multiple times and had call with Senior Personal from Customer Care or Both Jeeves & MI support which is for no use .

contact number:[protected]

That, I have purchased a MARQ AC from FLIPKART on 24.10.2018 with extended warranty for 2 years by JEEVES Consumer Service protected by FLIPKART.
My registered mobile number is [protected] And EXTENDED WARRANTY Plan ID is JPPOFFK1149591 . My Extended Warranty valid is upto 23.10.2021.
That, On 13.10.2020 due to cooling problem and water leakage in indoor unit of the AC, I was submitted a warranty claim on MARQ AC to Flipkart...

After contacting customer care about 12 times and mailing 8 times finally I received the refund mail for the defective product. And I have shared the bank details but the defective product pick up has not yet done. It is said that the product will be picked up by Nov 19 and it hasn't picked up yet. Its only after the pickup that I will get the refund. Registered the complaint on Nov 7 and no product pick up has done yet. Very poor service from jeeves. They don't care about their customers and extended warranty.

Got a confirmation from you for refund. I sent all asked details and attachments.
but you cancelled the refund saying got no confirmation. This is really too bad how couldn't you get Emil, it is clearly showing in sent mails and correct email. I think you are bluffing

I have Purchased a ifficon LED TC while ordering TV Unfortunately I missed adding Complete Protection Plan.
I talk to flipkart Customer care they said to contact to you

I want to purchase a Complete Protection Plan.
Pradeep Kumar Singh
Register mobile number- [protected]

Installation was not done on time. Atleast they didn’t intimated, I have take leave for 2days from office because of this everyday morning they are telling today they will come for installation after that there is no intimation,

Rey kutte,

Your pending complaints 0 na ta kutte. I have requested complaint more than 2 months ago and my mobile got picked up almost 40 days back. Still no update. You ###. What the ### you and your team is doing I do not understand. As of now I tried to reach your CUSTOMER care more than 100 times and I have sent more than 40 mails. Still no update and do not know when I will get my mobile back. My registered mobile number is [protected].

I Purchased One V Guard Stabilizer For My New AC From Jeeves Consumer Services and Paid (Luckily) To Company Directly Through Online On 21st October 2020.. Today is 17th Nov and Till Date I Mailed Twice and Trying To Reach Them Over Phone, But RESPONSE VERY POOR

KINDLY HELP ME OR I NEED TO APPROACH CONSUMER FORUM AGAINST COMPANY

Madhusudhan Rao
LIC Development Officer
HYSERABAD
Mob # [protected]

I have purchased TV from Flipkart with 8/04/2019 .and added extended warranty for further 2 years. But now we have issue with TV when we switch ON TV screen become blank. we bring issue to Jeeves and send lot of emails and phone calls. and they even give slot for service engineer vist. But till now no response it seems they are cheating us by just replying email. I there any way to recover our warranty service .We strongly suggest no one use this sevice for any of your purchase.

As a customer I have faced a Network related complaint from October 30th 2020 on my MI LED TV 4A Pro. so that I called to Jeeves customer care and explained my complaint. They were said that a service technician will definitely call me within 48hrs but now It's more than 120hrs finished Nobody will not called me yet.
I feel very irresponsible and rude behavior from the customer care staffs when the time I was called them
Kindly do the needful for this issue.

I request an urgent repair...

I have raised a complaint with Jeeves about my VU TV display problem 3 weeks ago under EW ..service enginner visited and confirmed its not repairable so you will get replacement or refund ..last 3 months daily calling customer care to know about my replacement or refund status but am getting the same response from says like within 24 hrs issue will resolve and not resolving ...Without TV we are sitting ideal on everyday ..please help to get my replacement or refund ASAP..Thanks

I claimed my device for repair on 28 th October.. Now 14 th November is going up.. Still now no responsefrom your end. 2 days ago oneof yur customer care executive cll me and tell me my device repair is complete. You will receive your device in 3 days... Now i call your number as the one of your support team tell me my device already in repair.. When repair is complete they will contact with me. Is this kind a joking with me???

Contacted jeeves for repair and technician visited took some photos and went. I haven't received any communication from jeeves. I called customer care and told that I am eligible for refund only. I haven't received any refund mail or anything regarding this. Everytime I call them they are asking me to wait for 48 hours or they will say that they are going to escalate this issue. But till now I haven't received any communication from jeeves. Contacted jeeves customer care nearly 8-10 times and mailed them 6-7 times, till now no communication from them. Really trapped.