Jeeves Consumer Services Complaints & Reviews

I had bought a VU TV and extended warranty from Jeeves. TV stopped working on 23 Aug. after technician visit two days later, claim was lodged. They said the motherboard will be replaced under warranty. But the claim was closed from their side without any action. They asked me to register second claim. It’s been more than 3 weeks since the second claim and still no action has been taken. All they say is that they are looking into the issue...

I have received a gift from my team on occasion of anniversary, i have opted for extended jeeves warranty for the same. The technical person who visited for extended warranty and installation confirmed his supervisors for making a deal of extended warranty as it was a gift. My extended warranty is valid till 5th October and I have raised a complaint in jeeves as on 23 September my tv got some issue's and on 24 th sep I spoke with the toll...

CASE ID: FREP-6SF2ZK-4TD4DK-36KMMS-3A9CCV8
Complaint Raised: 28-Aug-2020
Technician Visit: 08-Sept-2020 (After multiple follow-ups)
Problem Diagnosed by Technician: PCB faulty
Service Promise Date: 28-Sept-2020 (else refund will be initiated)
No updates till 28-Sept. I raised refund request on 01-Oct-2020 but customer care does not accepted my request saying we are trying to get the spare part. Technician...

Hi Sir,
I have purchased mobile from flipkart and opted insurance with Jeeves. My mobile was fallen from my hand and its damaged, then I have called to jeeves customer care to file a claim for this on 28th September 2020. One of lady executive taken my call and I have provided the details how it happened and address for communication. Next day again I have called to the Jeeves as I didn’t received any mail for claim. One lady taken...

On 5th of august I initiated a claim for my VU tv 40 inch. On 22nd a technician visited my home and inspected the TV and found an internal PCB defective. On 28th i called jJeeves care and they informed me that due to non-availability of spare part, TV cannot be repaired and they advised me for a request of refund by mail to the Extended warranty team.
On 31st August i sent a mail to the extended warranty team and I received reply stating...

I have requested for the cancellation of a service but the company is not refunding my money. It has been more than 20 days. Their representatives are not responding to my emails and over the phone they give me false dates.

Service - Extended Warranty for your Samsung 6.2 kg Fully Automatic Top Load WA62M4100HY/TL 01

My Phone Number - [protected]
EMail - [protected]@gmail.com...

The technical agent did not visting my home, but he is marking in his site as he visited my home. His phone no is [protected]...

I have purchased extended warranty with Jeeves for my MI LED TV and I have been chasing them from last 10days to claim the warranty but every time i call them they give me new reply. My complain was filed on 06Oct and I sent my TV invoice with Jevves Extended Warranty Certificate via email [protected]@jeeves.co.in & [protected]@jeeves.co.in but till date these is no reply from their office. They have fix 5 lines answer 1.Sorry 2. I will escalate...

I purchased a mobile from flipkart and also buy a jeeves complete protection, my device damaged so i registered a claim on 29 sep 2020 and payment is paid by me on 1 oct 2020 but today is 14th day from payment but device is still not picked up and no update revceived from jeeves, and when i call customer service on daily i only heared by them " backend team is not responses on my query so we takes 2 business days " everyday....

My name is Rahul Kashyap mobile number [protected]

I have register my complaint 14/09/2020 regarding to iffalcon tv 55 inch my case id is (FREI-9ZWE0-2467L8-EJXJ97-LLGDM90) and my claim id is CJP[protected] . Almost one month is done today 13/10/2020 engineer visit at my home with part of tv he fix it part in tv but after fix it of part problem is not short out same problem is again come after repair front of engineer...engineer...

My bluepunkt let not working (it's on warranty with Jeeves)I have raised a compalint after that they are saying technician will come everyday they are mentioning wrong comments that customer not reachable ...after someday technician came and checked said panel will replace...after 2 days I called to Jeeves customer care(Rahul Singh was on call) they said panel not available u will get the refund share the bank and invoice details. We sent...

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

Complaint raised date: 12th Sep 2020

Jeeves techinician came to my house on 19th Sep and told that Mother board is not working, he will raise a request for spare parts, which will be replaced before 22nd Sep.

When i called Jeeves customer support they told that spare till not received and the ETA is...

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

TV Purchase date: 14th Nov 2018
Jeeves Extended Warranty: 14h Nov 2019 to 14th Nov 2021
TV Repair Date: 6th Sep 2020
Complaint raised date: 7th Sep 2020
Jeeves Case ID - FREV-5NCB6T-8O8QXO-QG2HJF-NJ306EB

My TV got repaired on 6th Sep 2020 and i have registered complaint on 7th Sep 2020....

I had purchased a TV and extended warranty from jeeves. In the extended warranty period some problem arises in TV.
Technician came and said motherboard to be replaced in july 2020.
After some days display got damaged and when contacted jeeves they said only one complaint at a time.
Until now motherboard not replaced and I am unable to watch tv with display problem
Please help me
[protected]...

I had submitted the repair ticket on 7 Sep 2020. On 9 Sep 2020, your technician guy visited to check the TV. He told us, he has to change some part for that he has to submit the request to the service centre.

Now already 30 days gone. I contacted your customer care continuously from last 2 week, they simply telling me, sir, it will take some time and part is not received....

Flipkart and Jeeves are making fraud with the customers by selling extended warranties and not refunding the amounts when their products results faulty.
My refund claim (Policy ID- ZPPOSSK1180668, Claim ID- CLJP[protected] registered on 12th July 2020)against the VU tv was rejected saying the customer is not responding on 04th October 2020 while I was continuously been in touch on mail and customer care for the last 3 months. br...

Hi,

I have bought Thompson Tv from Flipkart on 9 Oct 2020.

Flipkart arranged demo and installation from Jeeves.

The installation person gave wrong Information that the Jeeves will provide new replacement in screen broken and damage condition also.

I bought the extended warranty by believing his words.

But in their website they have mentioned that screen broken condition...

Dear sir/mam
it has been 1month and 10 day i lodge an issue regarding my VU tv extended warranty but still the problem has not been solved.i contact the customer care a number of times but no one is capable of solving the problem rather giving assurance and date after date.
please i kindly requesting you to investigate the necessary details and solve the issue.below i am giving the deatails regarding this

policy...

On aug 15 my TV unit has taken and inform that 80percent of my money will refund within 7 working days and your team acknowledge the same via mail but still now my money was not credited I have attached relevant documents whenever I call within 48hrs your amount will refund but still now not refunded.
Pls taken action and intiate my amount to my acvount
We want to inform you that your defective product is received and the refund...

I have bought Jeeves extended warranty for VU TV in 2017. Now my TV is not working so I contacted to Jeeves. Their agent collect the TV and Jeeves mail me and say that they will refund me within 8 working days. 15 days passed but they didn't refund me so I mailed them again for refund. Jeeves reply me that they will refund me within 2/3 business days but 6 days passed and they didn't refund the amount. I have mailed to Jeeves so many times...