Jeeves Consumer Services Complaints & Reviews

I had purchased led TV from flipkart on[protected] and taken a two years extended warranty from them which is provided by flipkart services partner (Jeeves consumer services Pvt Ltd ) for this I had paid Rs=1500/- extra, apart from TV's cost, now my TV has been malfunctioning and not working, I had registered a complaint in Jeeves consumer services on[protected], they asked my invoice of extended warranty and bill of purchase which I had provided them.

now after few days a person (Ravindra) visited my residence from Jeeves, Andheri-mumbai branch, he opened the TV and taken a photo of the main board of the TV, and told it has to be replaced and will need to order the part and he went.

I already had a doubt, because he didn't touched a single component inside TV nor troubleshooted anything.

My five month warranty is left and I had no choice instead waiting, so now the game begins 20 days passed no sign of any calls or news about the part from Jeeves, I had called several time to there call center, they always say that the part is in pending state once received we will fix it, I have also mailed to '[protected]@jeeves.co.in' but from there also the same reply I got till now,
I am trying to reach the visited person's phone he picks and tells I am in a meeting so call later, this game is going almost 4 month now, and I am sure that they will not fix my problem because they are frauds.

So I request to everyone please dont buy product with any kind of extended warrranty from flipkart or Jeeves these are new technics to fraud people, because if they charge 1500 for 2 years warranty from one person, then you can think how many TV's or other product they must have sold through extended warranty, we think that let it be it just 1500 bucks.
so just roughly calculate the number of people brought this warranty mutiply by 1500 (or any greater or lesser amount) they are minting money by giving you assurance while purchasing the product.

I hope this might be informative for many people, who may planning to purchase the product from flipkart/jeeves.

BEWARE !!!

The TV is not working and I have purchased the tv via Flipkart and an extended warranty from Jeeves. Now when I connect with them I don't see any response.

The ticket was created on October 23 and still now no resolution from them.

FREI-7QRVCH-J1WAH6-5YCYHM-E4PYBKA

Reference : Flipkart Order ID: OD[protected] / Invoice Number # FAB1JA[protected] / Invoice Date:[protected]

Realme 108cm 43 inch Full HD LED Smart Android TV - Serial No: 01UFTV[protected].

This TV has become defective. (TV is under Warranty). Though the TV is under warranty

I complained about the TV repair on November 11. Your engineer said that the TV card is not ok. Will have install a new card.

for your customer care officer had given a time of 15-20 days.
While i have purchased 3 years extended warranty from Jeeves.
Whenever I call they asks me to wait 48 hours or wait for another 2-3 days. Then I will wait for 48 hours and again I call them and again they are asking me to wait 48 hours. Its really frustrating. I have called them nearly 20 times. I didn't understand why they are playing with customers. Poor service from jeeves.

It has been 2+ months since my TV stopped working and the customer executives repeat the same information again and again We bought a TV from flipkart ALONGWITH extended warranty via your authorized provider called "Jeeves Consumer Services"

The defective product was picked up on Nov 25 th and they have told that the amount will be refunded within 7 days but it's been 2 weeks I haven't received the refund. Whenever I call they asks me to wait 48 hours or wait for another 2-3 days. Then I will wait for 48 hours and again I call them and again they are asking me to wait 48 hours. Its really frustrating. I have called them nearly 20 times and also emailed them 10-15 times still no resolution. I didn't understand why they are playing with customers. Poor service from jeeves. Still no clue when I will get the refund.

100+ calls and mails .. still no update and no one knows where is my mobile and when I am going to get it. No update .nothing. more than 2 months back I registered complaint and more than 49 days ago my mobile got picked up. months ago my mobile get picked up.

Plan ID JPPOFFK3085672
Request ID CMP[protected]
claim id AD[protected]

shame on jeeves shame on flipkart. Fraud companies. I will also say useless.

I need my refund as per policy or mobile in repaired condition.

will go to consumer court to claim more for harassment if not provided within days
satish mane,

Claim ID: EW[protected]

This is in regards to my Vu Ultra Smart 32" HD Ready LED Smart TV purchased from Flipkart on 29th September 2019. The 2 years extended warranty for the same was purchased on 3rd October 2019 when the technician came for installation of the TV.

The original warranty of 1 year got expired recently. During the warranty period, the TV has already been replaced once for the display issue itself (there was a black spot on the display). Now again I am facing another issue with the TV wherein the display goes blank, but we can still hear the audio. I called on the Jeeves helpdesk number and raised this issue, and was suggested to share the original purchase invoice for the TV and warranty, which is already done.

While the issue was raised on 25th Nov' 20, the requested documents were shared on 26th Nov' 20. I've been following up on customer service phone number who simply ask to wait for 2 more days and there is no response over email at all.

Furniture was delivered on December 3 and installation date was on December 5th.. Nobody came and date of installation being changed day by day..The mobile number provided was always switch off..If you are not taking any action about installation..i am going to file complaint on consumer Court.....

Dir sir/madam i give my device to ur care for repair but team not repair and not give me any update my device pick up on 3rd oct 2020 and today is 5th dec they can't provide any update related my device please sir solve it properly and give my device back.
Thanku 🙏🙏

I have purchased extended warranty from Jeeves consumer services on 13/05/2018, invoice no EAAAAB[protected] for my television
Under the warranty period, TV damaged and as per the policy, Jeeves taken back the product for refund on 20/08/2020, case I'd 0F29EWPKDSC-2387534
As per Jeeves instructions, I uploaded the copy of my bank account passbook
But till date I have not received the refund amount of Rs8499 from Jeeves
After enquiry, Jeeves informed me that they sent money to my account on 28/08/2020
I contacted the bank branch and confirmed that the money not credited in my account since the account number entered by Jeeves was wrong, and informed me that the money reverted back to Jeeves account on the same day
I informed this details to Jeeves by several times by email, registered letter and phone call.every time they replying through mail that the amount will be credited soon, but the money not credited even after 100+Days

Manoj Kumar
Palakkad
Mob..[protected]

Flipkart Order ID:
OD[protected]

Extended warranty from Jeeves

I bought Marq AC 1.5 ton almost 1.5 years ago with 1 year product warranty and 1 year extended warranty valid till march 2021. My AC stopped working after 1.2 years and I contacted Jeeves customer care. They arranged a technician, he checked and told that unit PCB is damaged and needs to be replaced. Since then its more than 3-4 months and no action taken.

Order# OD[protected]
Incident# IN[protected]

Warranty Details:
******************
Plan Name# Extended Warranty 1 Year by Flipkart Protect
Plan ID# JPPOFFK1534796
Plan Start Date# Feb 27, 2020
Plan End Date# Feb 26, 2021
Device Name# MarQ by Flipkart 1.5 Ton 5 Star Inverter AC - White
Device Model# FKAC155SIA
Device Serial Number# FKAC155SIAI18441718

Jeeves customer care telling me that kindly wait for 7 days we will arrange the parts but nothing happened till now. They are mentally harrasing customers and should be banned for poor customer service. Please help my consumer complaint to get resolved soon.

Below emails/customer# tried but no help received:
[protected]@jeeves.co.in
[protected]@jeeves.co.in
Support Contact Number[protected]

This is regarding JEEVES Tech Visitor MAHENDRA KUMAR(contact-[protected]) and Engineer GOVIND([protected]), MAHENDRA KUMAR have visited me on Wednesday 25th November, Thursday 26th November and Friday 27th November regarding the return request that I have placed on flipkart for the return of the cell phone device- Motorola One Fusion Plus. He was not behaving well mannered, he was not well known about what he have to check in my phone. Though he said that 'Yes the charging cable have defect and maybe the phone also have the defects' and assured that he will approve the return request.
But he rejected the return thrice. Engineer GOVIND also said that he can clearly see damage in image provided to him by visitor MAHENDRA SINGH but he also seems to be doing nothing regarding that.
Visitor MAHENDRA SINGH talked arrogantly while asked anything and talked to me on the call on 2 December and said that yes he did what I mentioned above, whose call recording I have as a proof against him.
I have also talked about it on JEEVES condumer care helpline and he had given me complaint number-4566127.
Now my flipkart refund is denied because of him. So if my issue don't resolve, I want complete refund from JEEVES/ENGINEER GOVIND/MAHENDRA SINGH.

My AC stopped working on 19 Oct 2020 and we had made valid extended warranty claim but Jeeves support team are unable to repair the product and are not providing us with our refund according to the policy.

Policy number is : JPPOFFK1000000

Hi All,

I have taken an Extended warranty for my Mi LED TV from flipkart now I have issue with tv display

For this issue I raised a claim on 22 Sep, 30 Oct
10 nov every time my ticket got cancelled with not able to connect with me even I didn't received any call from their end.

Form last 70 days I am following up with them but till now no resolution till now I called their customer care 40 time but no updates fromm them.

No technician visited me till now. Everytime they cancelled my claim ticket with reason not able to connect to customer. I provide them them my alternative number but sill they cancelling ticket with same reason.

So please raise issue with them so I will get service from them

My Product warranty details:

Details:
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID JPPOFFK322725

Thanks
Regards
Rahul

Hi All,

I have Purchased Realme TV 43 Inches from Flipkart on Jul28th along with Flipkart protection plan . On 17th November while watching the tv suddenly Display is gone & has vertical lines over the display. i have raised the complaint on Same day & Got the Appoint No: IN-SA[protected] in SMS stating that issue will be resolved within 48 hours. Today is 28th & still I haven't contacted by Realme support service technician for Resolution.

I have been calling Both Realme support & Flipkart Protection Plan Guys every alternative day & i was told each time that issue will be resolved within 24 -48 hours Or technician will reach me within 24-48 hours. Till now there is no resolution provided. It was escalated multiple times and had call with Senior Personal from Customer Care or Both Jeeves & Realme support which is for no use .

contact number:[protected]

Hi All,

I have Purchased MI TV 43 Inches from Flipkart on Jul28th along with Flipkart protection plan . On 17th November while watching the tv suddenly Display is gone & has vertical lines over the display. i have raised the complaint on Same day & Got the Appoint No: IN-SA[protected] in SMS stating that issue will be resolved within 48 hours. Today is 28th & still I haven't contacted by MI support service technician for Resolution.

I have been calling Both MI support & Flipkart Protection Plan Guys every alternative day & i was told each time that issue will be resolved within 24 -48 hours Or technician will reach me within 24-48 hours. Till now there is no resolution provided. It was escalated multiple times and had call with Senior Personal from Customer Care or Both Jeeves & MI support which is for no use .

contact number:[protected]

That, I have purchased a MARQ AC from FLIPKART on 24.10.2018 with extended warranty for 2 years by JEEVES Consumer Service protected by FLIPKART.
My registered mobile number is [protected] And EXTENDED WARRANTY Plan ID is JPPOFFK1149591 . My Extended Warranty valid is upto 23.10.2021.
That, On 13.10.2020 due to cooling problem and water leakage in indoor unit of the AC, I was submitted a warranty claim on MARQ AC to Flipkart...

After contacting customer care about 12 times and mailing 8 times finally I received the refund mail for the defective product. And I have shared the bank details but the defective product pick up has not yet done. It is said that the product will be picked up by Nov 19 and it hasn't picked up yet. Its only after the pickup that I will get the refund. Registered the complaint on Nov 7 and no product pick up has done yet. Very poor service from jeeves. They don't care about their customers and extended warranty.

Got a confirmation from you for refund. I sent all asked details and attachments.
but you cancelled the refund saying got no confirmation. This is really too bad how couldn't you get Emil, it is clearly showing in sent mails and correct email. I think you are bluffing