| Address: Jeeves Consumer Service, L-169,6th sector, 13th cross,150ft Ring Road, HSR layout, BANGALORE - 560102,Karnataka,India |
That, I have purchased a MARQ AC from FLIPKART on 24.10.2018 with extended warranty for 2 years by JEEVES Consumer Service protected by FLIPKART.
My registered mobile number is [protected] And EXTENDED WARRANTY Plan ID is JPPOFFK1149591 . My Extended Warranty valid is upto 23.10.2021.
That, On 13.10.2020 due to cooling problem and water leakage in indoor unit of the AC, I was submitted a warranty claim on MARQ AC to Flipkart protected JEEVES Authority over their Customers care Toll free number[protected]. But after several request to JEEVES Authority as wall as FLIPKART Authority no action has been taken on the repair the AC .That, the Mechanics visited twice to my residence and only taken photographs of the AC and the warranty documents on their visit.That, After several request to JEEVES Authority On 29.10.2020 two Mechanic visited to my residence and they only washed the AC and installed it at his place in my home without replacing any spare parts in the AC. However the AC was work normal for 5 days. Once again on 05.11.2020 the outdoor unit of the AC was completely stopped working and found the E6 Error displayed on the indoor unit display panel of the AC.
That, from 05.11.2020 to till date i have been requesting FLIPKART protected JEEVES Authority over their Customer care toll free number[protected] several times but neither they are Registering my claim nor they are taking any action to repair my AC till yet. They are simply replying me that my Complain is kept pending due to want of some spare parts so they will not take any new complain/ warranty claim at present and they will repaired my AC only after receipt of required spare parts to them.That, it is very astonished me that no Mechanic have recommended/ Suggested to change of any spare parts in the AC.
That, it is very clear i have been registered my Warranty Claim on 13 OCTOBER 2020. It is already passed more than 50days from the date of Registering my Complain with JEEVES Authority protected by FLIPKART and they have also failed to repair my AC till yet.
That, as per Terms and Condition of the Extended Warranty Claim if the JEEVES Authority is unable to repair the AC within a period of one month they will arrange to provide a New AC or they will process for refund to Customers as per their T&C.
That, On view of the above from 14.11.2020 onwards till date i have been Claimed over Telephone i. e. Toll free Customers Care number[protected] and more than 50 mails to [protected]@jeeves.co.in and [protected]@jeeves.co.in to the FLIPKART protected JEEVES Authority to process refund for the AC as per the T&C of Extended Warranty.But, Always they are replying me through mail that they are escalating my Claim to concern department they will take action within 2 business day. But no action taken till yet to process my refund even after passing more than 15 working day from the receiving their reply through Email.
That, Due to repeated quarreling with the FLIPKART Protected JEEVES Authority Customers care and their unpleasant attitude i am suffering from HIGH BP and Heart problems on the above issue.
That, I am hereby claiming full refund of the product with installation Charges paid therein to JEEVES Authority and Medical expenses accrued by me due to above un-necessary un-expected issue otherwise, i will knock the door of the appropriate Forum to redress my issue along with claiming charges accrued for the help of Legal experts on the above issue.
That, I again request to the JEEVES Authority protected by FLIPKART to take immediate action to process my refund as per the T&C of Extended Warranty Claim Otherwise i will knock the door of appropriate forum to quick disposal of my warrenty claim with companisation therein from this end please.
Jeeves Consumer Services customer support has been notified about the posted complaint.
