Jeeves Consumer Services Complaints & Reviews

For 13 days I was following up with Jeeves to register a complaint and service my tv which is still under extended warranty for 2 more years.

Escalated 9 times in 13 days, still no response from them.
Every time they are saying wait for 24 to 48 hrs, your issue will be addressed.
I am fed up with this service.

I tried to escalate further but no luck.

Don't buy an extended warranty from Jeeves. It's a waste of your money and time.

Jeeves Consumer Services customer support has been notified about the posted complaint.

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Address: Jeeves Consumer services P Ltd. L169,6th sector, 5th Main ,HSR Layout, Bangalore-560102

JEEVES has sold a V guard Stabilizer while the Technician came for installation of a LED TV purchased on Flipkart
I doubt that the stabilizer is a refurbished one and has been sold at market price of a new piece of the Mini Crystal Voltage stabilizer Rs.1650
The technician has even provided a copy of manual Invoice KATK/BLR/JCS/6781 dt 12/11/2020 over Whatsapp which is a service invoice basically.
I know the contact details and name of the person and the Jeeves invoice he has provided is with me. After a follow up for about 10 days he gave me some Jeeves service invoice for product sales. Request Jeeves to look into this and respond

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Issue faced on LED TV in September 2020

Jeeves Consumer Services - Emailed the TV is not repairable and Refund amount will be provided after 8 business days post product pickup

Product Pickup - 12th Oct 2020

10th November 2020 - today till date i have been following up with email/customer care for refund but no response or responses everyday like wait for 24 to 48 hrs.

After raising the complain on social media; the Flipkart team calls everyday but is no help rather than repeating same to wait 24-28 hrs.

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Purchase 2 year extended warranty against led tv by jeeves after payment they didn't provide claim id i have recipient only from Jeeves now 2 month gone so many calls and mail but they only said we highlights your issue ... My led tv sound almost faded but jeeves dont care to its customers...

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Address: Buildings Alyssa, Begonia & Clover,Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru-560103, Karnataka

Dear Sir/Madam
I have Purchased LED TV 55 inch from flipkart with 2 years extended warranty from Jeeves consumer services Private Limited. Now the TV has a display problem and they want to refund the money according to their terms and conditions which is 80% of the purchase price. Purchase price is defined as "is purchase price of the Covered Product prior to any discounts but including applicable taxes." but they are providing refund on the purchase price after discount. They are violating the terms and conditions and also not responding to my queries regarding the explanation for the same. I want immediate refund and compensation for all the delay tactics they have used so far. I have been struggling with the defective product for months now.
Can you suggest a further course of action.
I am attaching the required documents:
Regards

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Address: continental engines pvt ltd a-88 riico indl area bhiwadi

Moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
Dear sir,
as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

+4 photos

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Nov 05, 2020

Updated by gks.2603 as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

Nov 05, 2020

Updated by gks.2603 as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it.

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Registered mob no: [protected]
I bought an Oppo A9 2020 and within a month, due to an accident my mobile got damaged, then I registered claim on 25th Sep, 2020.
and device was picked up on 29th Sep, 2020.
And till now it's been more than a month and whenever I call to customer care, they keep on saying that they will contact me in 3-5 business days but I never get call from them, when I called, one guy said that I'll be getting refurbished device, but after few 3 days when I called back, they said it's still under repair.

Please help me to get back my device.

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Address: 34 B Tulip PARK, Sangorpura Road, Jitodia ROAD

Mobile: [protected]
I had raised a complaint on 22.09.2020 regarding my Mi 43 inch tv, the tic got picked up and I was told that a refund has been initiated on 14.10.2020 with a UTR number but till date amount not recieved in my bank, Have shared my account statement with team but no response or email. Have called numerous times and emailed numerous times but no response.

If the issue is not resolved ASAP I will have to take a legal course against this.

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Hi Jeeves,
Its been a month since your technician came to my home and attended the complaint.
Since then, there has been no response from Jeeves.
I call Customer care, they are the most useless bunch of executies who hear out and finally say ' we will escalate this to higher ups'.
This has been happening over last 2 weeks.
As per your policy, if part is not replaced within 21 days, there will be complete refund, hence i requested for the refund too. But no one wants to process the refund and want to wait for some more time, god know how long is this some more time. No one is sure of timelines.
This is very unprofessional and surely damaging whatever business you are running.
Kindly intervine, if at all you have any concern for your customers and solve this ASAP.

Shiv.
[protected]

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Address: Jamnagar

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please supprot in it.

My contact number is +91 [protected]

Thanks,
Pragnesh Prajapati
[protected]

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Address: Banglore

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please supprot in it.

My contact number is [protected],

Thanks,
Pragnesh Prajapati

Jeeves Consumer Services customer support has been notified about the posted complaint.

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P

Pragnesh36

Nov 3, 2020

Please find screen shots from Jeeves about refund confirmation.

Refund not received_ Kodak Smart TV - Comment #3757708 - Image #0

Refund not received_ Kodak Smart TV - Comment #3757708 - Image #1

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P

Pragnesh36

Nov 3, 2020

Please find attached comfort from Jeeves regarding refund .

Refund not received_ Kodak Smart TV - Comment #3757709 - Image #0

Refund not received_ Kodak Smart TV - Comment #3757709 - Image #1

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P

Pragnesh36

Nov 3, 2020

Confirmation screenshot

Refund not received_ Kodak Smart TV - Comment #3757710 - Image #0

Refund not received_ Kodak Smart TV - Comment #3757710 - Image #1

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I have received a poco m2pro mobile from flipkark via jeeves. It's just 2 days ago I am facing problem with that phone so I have requested to return the product and talked to one of the flipkart executive and he told me that as soon as possible their technician will visit to check the phone but the technician never visited and my return request gets rejected...

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Feb 17, 2021

Complaint marked as Resolved

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I have ordered Samsung galaxy F41 from flipkart. But due to overheating and much charging time I have given 4 times replacement request. Your team visited 3 time and every time without doing anything (only clicked IMEI no though their own phone) given feedback that through troubleshooting problem is resolved.

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Nov 1, 2020

Complaint marked as Resolved

have ordered Samsung galaxy F41 from flipkart. But due to overheating and much charging time I have given 4 times replacement request. Your team visited 3 time and every time without doing anything (only clicked IMEI no though their own phone) given feedback that through troubleshooting problem is resolved.The technical team boy no is 7766911143 Nikhil Gautam. Although every time he send different boy for verify the mobile. But he never come personally.

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M

meakmunna

Nov 3, 2020

No Resolution provided again fake update

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Address: Bangalore, karnatka

I have purchased Complete TV protection plan from jeeves along with Motorola 55” tv. I registered a claim Dear Bibhuti Anand, This is regarding Complete Protection with CPFK[protected] for your LED TV. Your claim has been successfully registered and your Claim ID is CLCP[protected]. It’s been more than 10 days no one has taken any action. Every customer care executive is telling wait for 48 hour, wait for 72 hrs but no one has responded. They are a bunch of cheaters looting public money. No one is giving any proper response.

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Nov 01, 2020

Updated by bibhu0609 My claim was submitted on 21st october only.

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I had initiated a claim on sept 18 for MiTv 55 and been going more than a month now. Finally an escalation took place and i was sent a quote of amount refund and share bank details and product will be picked up. I sent email with my account and the tv has been picked up from my home but when i call customer service they said my claim is cancelled as bank details not shared with them which is fraud. I have numerous emails as proof and now I dont have my money and tv. This is the worst ever customer service experience it in my life and feel the need to file a police and consumer court complaint.

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Hi.. i have purchased tv through Flipkart and jeevas.

Please find details of my complaint no

Compalin description: speaker is not working

My Claim ID is CLJP[protected]

Dated 10th sep 2020
Same has been acknowledge by jeevas and
Till date i am yet to receive any response from jeevas.

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I have Purchased VU LED TV in 2017 along with Jeeves Extended Warranty, My TV was not working on 20 Sep 2020 so I have raised request to Jeeves Customer Care & Technician was visited on 22 Sep 2020. On that day he has found some problem in Panel of TV & he has requested for Parts of the same to Jeeves on Same date.. as per Jeeves Policy they have to complete this procedure in 21 working days but un fortunately till date I have not received any resolution from Jeeves.. I have called N number of times to customer care but they will insist for more waiting also I have mailed to Jeeves N number of times but same answer received from Jeeves that pl. wait for some time.. This is very un professional approach from Jeeves.. I request you to please do the needful at the earliest.

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Address: Chennai

We have taken 2 yrs Ext warranty for Vu TV. We registered complaint on Sep 9th, they dragged the issue for a month and denied to do required service saying that part is not available, after that for the past 20days they are dragging to refund 70 to 80% of tv value as per their EW commitment. Very very unprofessional customer care.

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Oct 30, 2020

Updated by Varma Gvs Registered Claim ID EW[protected]

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I am buy a nokia 32 inch tv flipkart.. And also I purchased jeeves 3years warranty.. Flipkart delivered the product 22nd October same day I will change my installation address the help of flipkart.. 23rd to technician allotment start technician name and mobile numbers I call the technicians he said I will not come to your area another technicians next day same matter said the same process continue
October 26th one technician said you will own install your tv iam not come jeeves allotment 4 technician they were not come ... Jeeves technians respect customers volgur ideas and volgur language... I see first worst service and worst technicians

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Address: 21/B, Manamd Jin Near New Water Tank Dhule

Hello team,

I purchased one samsung f41 mobile from flipkart on 20th oct. I request for replacement of my mobile due to following issues,

1. Hanging issue(video attached)
2. Sim card not detect
3. Crashes on back panel(photo attached)
4. Heating problem

After that technician from dhule city came to my house and did nothing and provide fake updates to flipkart team as issue resolved by trouble shooting.

After seeing all problems they are rejecting my mobile for replacement.

Do kindly help me in that

Thanks,
Ajay Amrutkar
[protected]

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Jeeves Consumer Services Complaints & Reviews

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Jeeves Consumer Services reviews & complaints page 51

Not providing service to my complaint

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Unauthorized selling of refurbished Stabilizer along with TV installation

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Product Picked up for Refund But 1 month past no communication

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MI led 55 extended warranty

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55 inch LED TV extended Warranty

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Moto e5 plus speaker is not working

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It's been 40 days that Jeeves have picked up my mobile and not received

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Complete Care Protection for MI TV

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MI tv

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Refund not receive_ Kodak Smart TV, Complain Date :22-8-2020

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Refund not received_ Kodak Smart TV

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Technical visit for Samsung F41

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MI Tv refund not processes

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VU LED TV/ Parts / Refund Not received

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Rejected mobile while providing correct proofs

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