Jeeves Consumer Services Complaints & Reviews

Contacted jeeves for repair and technician visited took some photos and went. I haven't received any communication from jeeves. I called customer care and told that I am eligible for refund only. I haven't received any refund mail or anything regarding this. Everytime I call them they are asking me to wait for 48 hours or they will say that they are going to escalate this issue. But till now I haven't received any communication from jeeves....

For 13 days I was following up with Jeeves to register a complaint and service my tv which is still under extended warranty for 2 more years.

Escalated 9 times in 13 days, still no response from them.
Every time they are saying wait for 24 to 48 hrs, your issue will be addressed.
I am fed up with this service.

I tried to escalate further but no luck.

Don't buy an extended warranty...

JEEVES has sold a V guard Stabilizer while the Technician came for installation of a LED TV purchased on Flipkart
I doubt that the stabilizer is a refurbished one and has been sold at market price of a new piece of the Mini Crystal Voltage stabilizer Rs.1650
The technician has even provided a copy of manual Invoice KATK/BLR/JCS/6781 dt 12/11/2020 over Whatsapp which is a service invoice basically.
I know the contact details...

Issue faced on LED TV in September 2020

Jeeves Consumer Services - Emailed the TV is not repairable and Refund amount will be provided after 8 business days post product pickup

Product Pickup - 12th Oct 2020

10th November 2020 - today till date i have been following up with email/customer care for refund but no response or responses everyday like wait for 24 to 48 hrs.

After raising...

Purchase 2 year extended warranty against led tv by jeeves after payment they didn't provide claim id i have recipient only from Jeeves now 2 month gone so many calls and mail but they only said we highlights your issue ... My led tv sound almost faded but jeeves dont care to its customers......

Dear Sir/Madam
I have Purchased LED TV 55 inch from flipkart with 2 years extended warranty from Jeeves consumer services Private Limited. Now the TV has a display problem and they want to refund the money according to their terms and conditions which is 80% of the purchase price. Purchase price is defined as "is purchase price of the Covered Product prior to any discounts but including applicable taxes." but they are providing refund...

Moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
Dear sir,
as per subject matter i take moto e5 plus Extended Warranty Policy Number JPPOFFK1674100 is valid from Apr 07 to Apr 06, 2021
now my moto e5 plus speaker sound is not ok i am unable to hear any call without taken it on speaker mode
so as this is in warranty period kindly repair it....

Registered mob no: [protected]
I bought an Oppo A9 2020 and within a month, due to an accident my mobile got damaged, then I registered claim on 25th Sep, 2020.
and device was picked up on 29th Sep, 2020.
And till now it's been more than a month and whenever I call to customer care, they keep on saying that they will contact me in 3-5 business days but I never get call from them, when I called, one guy said that I'll be...

Mobile: [protected]
I had raised a complaint on 22.09.2020 regarding my Mi 43 inch tv, the tic got picked up and I was told that a refund has been initiated on 14.10.2020 with a UTR number but till date amount not recieved in my bank, Have shared my account statement with team but no response or email. Have called numerous times and emailed numerous times but no response.

If the issue is not resolved ASAP I will have...

Hi Jeeves,
Its been a month since your technician came to my home and attended the complaint.
Since then, there has been no response from Jeeves.
I call Customer care, they are the most useless bunch of executies who hear out and finally say ' we will escalate this to higher ups'.
This has been happening over last 2 weeks.
As per your policy, if part is not replaced within 21 days, there will be complete...

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please...

I have purchased Kodak Smart Tv from flipcart with 2 years extended warranty. Suddenly TV was not working. Finally technician visited and said that parts need to replaced. After, 40 days parts arrived ans it was faulty. After 55 days they pick up TV and gave me confirmed mail that your bank details and product received. You will get refund Rs. 10849/- within 7-8 business working days. Till date I have not receive the same.

Please...

I have received a poco m2pro mobile from flipkark via jeeves. It's just 2 days ago I am facing problem with that phone so I have requested to return the product and talked to one of the flipkart executive and he told me that as soon as possible their technician will visit to check the phone but the technician never visited and my return request gets rejected......

I have ordered Samsung galaxy F41 from flipkart. But due to overheating and much charging time I have given 4 times replacement request. Your team visited 3 time and every time without doing anything (only clicked IMEI no though their own phone) given feedback that through troubleshooting problem is resolved....

I have purchased Complete TV protection plan from jeeves along with Motorola 55” tv. I registered a claim Dear Bibhuti Anand, This is regarding Complete Protection with CPFK[protected] for your LED TV. Your claim has been successfully registered and your Claim ID is CLCP[protected]. It’s been more than 10 days no one has taken any action. Every customer care executive is telling wait for 48 hour, wait for 72 hrs but no one has responded....

I had initiated a claim on sept 18 for MiTv 55 and been going more than a month now. Finally an escalation took place and i was sent a quote of amount refund and share bank details and product will be picked up. I sent email with my account and the tv has been picked up from my home but when i call customer service they said my claim is cancelled as bank details not shared with them which is fraud. I have numerous emails as proof and now...

Hi.. i have purchased tv through Flipkart and jeevas.

Please find details of my complaint no

Compalin description: speaker is not working

My Claim ID is CLJP[protected]

Dated 10th sep 2020
Same has been acknowledge by jeevas and
Till date i am yet to receive any response from jeevas....

I have Purchased VU LED TV in 2017 along with Jeeves Extended Warranty, My TV was not working on 20 Sep 2020 so I have raised request to Jeeves Customer Care & Technician was visited on 22 Sep 2020. On that day he has found some problem in Panel of TV & he has requested for Parts of the same to Jeeves on Same date.. as per Jeeves Policy they have to complete this procedure in 21 working days but un fortunately till date I have not received...

We have taken 2 yrs Ext warranty for Vu TV. We registered complaint on Sep 9th, they dragged the issue for a month and denied to do required service saying that part is not available, after that for the past 20days they are dragging to refund 70 to 80% of tv value as per their EW commitment. Very very unprofessional customer care....

I am buy a nokia 32 inch tv flipkart.. And also I purchased jeeves 3years warranty.. Flipkart delivered the product 22nd October same day I will change my installation address the help of flipkart.. 23rd to technician allotment start technician name and mobile numbers I call the technicians he said I will not come to your area another technicians next day same matter said the same process continue
October 26th one technician said...