Jeeves Consumer Services Complaints & Reviews

Took an extended warranty paying 2500 approx rupees from Jeeves, but while the product(Kodak 50inch TV) is in extended warranty and is repair, Jeeves has not repair the product since August 2020 and has not provided refund/replacement even after 30days of their SLA agreement, complaint raised on Aug 2020 and still following up in multiple emails and customer care phone but not helpful. Not sure how Jeeves can exploit customer's hard earned money and time and effort like this when the extended warranty itself is for peace of mind and saving time, effort and cost. (my Case ID: FREK-CSEKM5-504C6B-IOHX94-N1DK7OO with jeeves)

Display in my TV is not working since 30-Oct-2020. Have called customer care and below are the reference number numbers,

Claim ID: CLJP[protected] & CLJP[protected]

Technician came with spare parts 2 times and was not able to solve since the spare is wrong. I got a call from Customer care, enquiring if I would wish to have a refund or try another service. I opted for refund. Its more than 2 months now - I am yet to get refund of my amount.

Highly pathetic service from Jeeves - never ever go for any product that are covered under Jeeves - you will only get disappointment.

Display in my TV is not working since Oct 30. Have called customer care and below are the reference number numbers,

Claim ID: CLJP[protected] & CLJP[protected]

Technician came with spare parts 2 times and was not able to solve since the spare is wrong. I got a call from Customer care, enquiring if I would wish to have a refund or try another service. I opted for refund. Its more than 2 months now - I am yet to get refund of my amount.

Highly pathetic service from Jeeves - never ever go for any product that are covered under Jeeves - you will only get disappointment.

Sir I have purchased a vu led 43 inch tv from flipcart on oct.2018. Company gave me one year warranty, and jeeves company extended 2yrs.extra warranty to oct.2021 by paying rs.1520 premium. display is damaged and jeeves not repairing.

I have been following up with the Jeeves team for for last 14 days to attend to an issue in my AC which is under extended warranty.
The issue in first case has occurred due to faulty installation of the product. Additionally, the team doesn't give any response but a "Sorry for the inconvenience caused" statement whenever the customer support persons speak. Every time its a new person while following up.

The just 15% satisfaction on consumer complaints site for Jeeves page itself shows how Unprofessional and enthically they do service. Pathetic customer support and service.

I bought a coffee table with flipkart and installation was embedded in it...the product got delivered and they cancelled the installation...
how am i supposed to assemble that..
I[censored] can't provide service then better don't mention it in the first place.

Hello sir purchased vu tv in 2018 and extend warranty from your service. Now I had problem in tv display with white spot on the screen and horizontal lines at the bottom of the tv . Please kindly respond to my problem. Thank you

Dear Team,

1. Flipkart Order ID: OD[protected]

2. Device Thomson 55 inch 4K TV.

3. Jeeves technician in Belgaum, Mr.KR Ashok allocated for installation and during installation, he asked us to choose Complete Protection Lite 3 Year by paying Rs.2560/-. Thus, we paid and got the plan ID: CPJV[protected]

4. Device turned out to be defective.

5. Refund accepted...

I made a claim for accidental damage for mobile on 24th November 2020. Requested documents were submitted on the following and were approved on the same day. Further, I made a payment on 26th November against processing fee. Since then no communication was made from their end except when I contacted their customer care executive. When I asked for shipping information (pickup consignment ID) none of them provided but kept on asking me to wait for two more days every time when I reached them. Later on 12/12/2020, one of the executives provided me with the pickup consignment number through which I learnt the pickup was already cancelled on the very first day, without my consent stating the incorrect reason. On 16/12/2020 claim got cancelled without re-attempting a pickup, even after my request to reschedule pickup which allowed as per companies term. After constant follow-up and explanation Mr Dhivakaran (Jeeves executive), in the mail dated 17/12/2020, agreed to re-register a new claim waiving of the processing fee and requested and requested to share the screenshot of payment made earlier. Very next day a different executive (Ms Renu Priya) handled the issue and informed that my claim had been cancelled stating that pickup team was unable to reach, whereas it seems no pick up has been arranged. On sending mail explaining scenario and seeking clarification, she kept sending same template mail in response. On sending mail again repeatedly they state the forwarded the case again to the concerned team seeking more time. It has been almost a month since I registered claim and mobile complete protection plan is about to expire (on[protected]. They did not manage to resolve the issue.

Adding to this, there is no proper channel to contact team involved. The tele-caller team that I contact is not empowered to resolve the issue, instead acts a medium to convey messages. There is no single point of contact, whereas when several executives handle the issue they never the history and didn't show the intention to resolve.

Dear sir/madam
I bought Mqrq 6.5 kg top loded washing machin in by flipcart which I received on 11Aug 2020.after one month
later a loud noise started coming while washing clothes in the machine.In this regard, I called the customer care and complained that after two days, the service engineer came and checked the machine and said that you make a video of it and complete it again.On the second day, I made a video and recorded the complaint again, after a few days, once again the service person came and saw the problem of the machine and said that the machine will have to be taken to the service center, please comlant again. I compiled again when I was told that the service persons would come on 7/12/20, but they did not come, I again complied, then I was told that their service persons were calling me and my call was not received. Still on 9/12/20, service persons will not come even then and the same was told that I did not call, then I was told that by 15/12/20, service persons will come and fix the washing machine but still they did not come again. When the call was done, the complainant was told that this time will come on 17/12/20, but still no one came. Then I was told about the component in this regard that today we will come till 11:00 hrs. Even then I did not come again to call karke complaint, then I will come till 2PM but till now no solution has been done to my problem.

I have purchased an Thomsan tv through flipkart on[protected] with 3 years extended warranty, in the month of sep 2020 i became faulty, I called the customer service on [protected], They said they have registered a complaint and with in 2 to 3 days technician visited my place and checked, he confirmed that its a panel complaint it needs to be replaced he will be doing it in few days,

but after that i didn't get any reply and when i called that technician he is not picking my call so i called customer care on [protected], they said they have ordered the faulty part and it will reach within 15 days if not they will replace it with a new TV.

I have waited for more than 20 days but no replay again reached the customer care, they said they can't arrange the spare, they will be replacing the tv again asked to wait for another 15 days, i was waited for more than 15 days but no response, from the month of OCT to till now i have contacted customer care several times but every time i get the same answer are " we will be escalating the issue and it will be resolved in 1 week" Till now so many weeks passed but my tv is not repaired yet, till now so many escalation raised but no use.

In between i frequent get missed call( just 1 ring) from an unknown number when i check in truecaller it shows Flipkart customer care and after that missed i used to receive a text msg saying we are unable to reach you will contact you tomorrow, like this i received continuously for few days and one day i get an another msg saying your request is closed and new request was raised another technician visited again and said the same and its again the same story repeats

Order ID: OD[protected]
Order Date:[protected]
Digital Combo
FSN: DLCFGVDWZGBU59ND
HSN/SAC: 998599
Invoice Number # EAAAAB[protected]
Registered mobile number: 9940***463
Name: Gowtham

I have bought centuary matress. In that sponge is torn and have cuts in the middle. The finishing is not good

First I've taken an extended warranty for my VU tv from Jeeves.On November 21st 2020 I registered a service request regarding my tv repair. On 25th a technician from their side checked and confirmed some part failure and he added it will take 21 days for the arrival of that particular part. I've been doing continuous follow-up since then. But now they are saying they couldn't arrange the particular part and said they will pick up the damaged product (TV) and offered 70% money which I spent on TV. How can i believe that one who cannot solve a minor issue can give 70%. This is cheating, instead of waiting for such unprofessional people I could have repaired earlier with a good technician from outside.

Claim ID is CLJP[protected]

I purchaed TV on Jan 2018 along with two year extended warranty at jeeves from flipkart

My tv started having issues from last month of 4th November 2020 and i raised a compalint with jeeves for repair.
Called them more than 20 times to raise a request but in vain, even a request was raised they did not helped me i involved flipkart but they were also not able to help me.

Currently its been almost one months tv is not fixed neither they are refunding after deducting the depreciated value.

I bought a television from Flipkart last August and bought a 2 year extended warranty with jeeves which happens to be the extended arm/partner of flipcart. My tv stopped working on 8th December, since then am calling them everyday and an engineer hasn't visited as per their promised sla of 48hrs..everytime i call they repeat the same thing like a parrot that they are escalating the matter and engineer will come in next 48hrs. Their service is a joke.went to their fb page, 100s are complaining the same thing.

Claim id
Dera sir my I falcon TV display issue problem Jeeves consumer service engineer visit but no repair TV Jeeves service refund request process amount email send amount 28799 to refund your you consumer service but amount refund 10700 please help Jeeves consumer service

Claim ID:CPFK[protected]

My iffacon TV stopped working, Jeeves said repair cost beyond limit so they want to make refund but charging 30% in refund amount... And amount I paid for warranty will also forfeit, I need full refund or would like to go for replacement with new TV either same make model OR with better quality or configuration where I can pay the difference amount difference

Hi,

I purchaed a tv on July'2018 along with two year extended warranty at jeeves from flipkart.

My tv started having issues from last week of September 2020 and i raised a compalint with jeeves for repair.

Jeeves came and repaired the same by changing parts on 14th October but next day itself it started same issue.

Called them more than 20 times to raise a request but in vain, even a request was raised they did not helped me i involved flipkart but they were also not able to help me.

Currently its been almost two months tv is not fixed neither they are refunding after deducting the depreciated value.

I brought a Acer predator helios 300 from flipkart and extended warranty plan. I have complained jeeves many times and mailed them.
They are taking no actions to resolve the issue and rather giving me silly reasons everytime I call. Something as silly as not saying confirm to some of their questions.
I have waited for over a month already now .

Ph :