Jeeves Consumer Services Complaints & Reviews

My mobile handset has been picked up on 23 Jan and returned on 26 Jan but the issue has not been resolved yet..I have already sent a mail with attachment of screenshot of the issue.
I already contacted many times since last one month but I has not been provided with solution till yet.

Sir
I have buyed an mobile from Flipkart and paid the insurance for mobile from Jeeves mobile protection of amount Rs 5500.
My mobile has been damaged and I have placed for claim and they have accepted and they have given me a payment processing fee of Rs 1500.
And I have paid it on 30th December 2020.
Till now they have not serviced my mobile and if I call them they are saying technical issue from past 1 month.

Purchased a TV ( VU) 43 inches in June 2020 through flipkart vide invoice number- FADZYH[protected] dated[protected] and also complete protection plan for 3 years for Rs 1499 vide receipt number EAAAAB[protected] dated[protected] of Jeeves consumer services Private Limited.

My TV was damaged and I was informed that TV would be replaced. on 11 th of Jan 2021 . Since I didn't receive any further information in that regard, Today I was informed that a refund would be initiated and in this regard they have already sent a mail on 13th of Jan which I regret I have not received from any one till now.

Humble request you to please help me get the refund asap if replacement is not possible as confirmed when i spoke to customer care today evening on [protected]. I am enclosing a copy of cancelled cheque, invoice copy of the product ( VU TV) and invoice copy of complete protection plan.

Please confirm by when the refund would be initiated and the amount would be credited in my account. I will be more than happy to provide any further information you may need in this regard.

After this I ha e given around 20 emails but there is no response

I have registered a complaint on date 07/12/2020. Claim ID is CLCP[protected] against my complete Protection policy . I called many times (more than six time) to Jeeves support customer care No [protected], they each time say your claim is approved for replacement and our team will be contact you within 3 days regarding your replacement, but after 50 days no executive called me regarding my tv replacement. it is the tag line for my claim "our team will be contact you within 3 days regarding your replacement" I have drop many mail for my claim but there also same response

I have registered service with Jeeves on 4th August 2020 till today haven't received any updates almost 5 months are over now.

I’d purchased a tv on 30th oct 2020 person came from jeevs for an installation.
He charges me some 1800 rupees for complete protection later on I canceled the tv and got different brand.
Called jeeves they’d taken details from me with account number saying I’ll get the refund in 15 days.Today is 23rd jan 2021 no refund yet.
Tried calling the person who took the account details he’s not responding

My mobile damage in liqued so i have claim my policy 23 september but jeeves process very slow, today 5 month completed but not respond jeeves complete mobile protection...

I purchased a TV from flipkart on 2nd November and while during its delivery, the jeeves technician suggested to purchase extended 1 year warranty plan and I did by paying him the money using UPI amounting approx Rs.900. The TV was faulty and replaced. But the replacement was also faulty so it was returned. I contacted jeeves for which was very hard to get to because the customer support is totally useless. I got a mail from them and sent required information in a mail as needed. Its been 2 months and no refund. They are just sending same template mails all the time whenever I ask for the status.

I want full refund for the same. at the earliest. Providing number listed on their site is useless.

The attached photo shows invoice of the extended warranty which also shows the number [protected], to be contacted for any issues. On calling it, it says the number does not exist.

I purchased 55 inches nokia TV from flipkart on 13th august. The TV was faulty and replaced.On 25th august during installation of replaced nokia tv, Jeeves technician suggested me to go with 2 years extended warranty. I accepted that and paid him 3460 rupees online for the same. But the replacement was also faulty so it was returned to flipkart and I got my full refund for tv. I contacted jeeves for refund of my extended warranty through email and call since 16th december 2020 . On 17th december 2020 I got mail from Jeeves stating that they are going to initiate refund. But it's been more than a month, I still didn't get my refund. I mailed Jeeves 20 times, still no response from them. I called Jeeves customer care[protected] for than 25 times since December, still no refund. Every time I call to Jeeves, they said we have escalated your issue with concerned team and you will get your refund within 2 days but still they have not initiated my refund.

I want full refund for the same as soon as possible.

Dera Jeeves
Greetings!!!

I don't know you guys are looking or not previous mail trail or what's had you promise me...
It's acceptable or negotiable.
Tv picked up date was 25 dec 2020 and today is 10 Jan 2021 it's has been 15 days and what you promised in between 8 working day but you gus not on you time ..
Just delay just delay..
And one more thing in between these things happen in flipkart MI TV has increased there TV price 3000/- and I wanted to purchase TV.
But due to you guys now I have to pay 3000/- rupees extra and flipkart/Jeeves already cut my almost 4500/- Price as deprecation.
So who is responsible for this...
Now I am in loss almost 8000/- indian rupees...

Very Bad experience I am facing to you...
I want my refund amount today..

Dear team how many months i want to wait .
I am facing this issue from feb 2020 already it's completed 10 months how many more months i want to beg u . Ur technician had came taken photos and videos of time several times. What is the update. Can u resolve my issue r not.
We don't need ur money . I am asking about my tv repair

Can our tv works properly r not please give me any update.

I[censored] people give any update abt my issue i will throw out this scrap marq company tv outside .

Ur company tv is waste and ur services are too much waste .

Extended warranty is useless. U people r taking for free of cost by blaming customers like warranty extended warranty .

My thomson led 49 hdr TV are November 25 complane my TV problem company tecnision allredy chak and go but my problem not solved my name Rinku Kumbhar iam live in odisha jajpur my phone number [protected].

Hello sir these is kunal from navi mumbai
As today there was an installation appoinment for my new MI smart tv 32inch flipkart and have also recived msg from jeevas that technician name Sahil rauf Shaik pin 105 will be coming today later I have tried calling him but he was not reciving my calls since morning
So I called jeevas costumer care they have later assigned me another technician his name Salman Hasan pin 162 but he was also not picking up any of the calls so after some time I recived an msg from jeevas that your appointment is resheduled but the fact was I have not resheduled any of the appointment so I again called jeevas costumer service he told me that technician himself have resheduled the appointment for tomorrow
I really don't know how the jeevas company system is working here technician has got right to resheduled the appointment that to befor end of working hours
Very disappointed from jeevas service partner with flipkart india

So sir please look into the matter as soon as possible
Waiting for your reply

I purchased Motorola tv on flipkart.they delivered my tv on 11th January.and and they set up installation date with Jeeves for my tv on 12th January on 12th January they reschedule 19th January my installation date without my concern or without any contact with me.then i call there customer care helpline they said you reschedule it..After heavy argument they accept it. And said withing 2 business days installation will be done...But still nothing can happen .Ao i again call them they say your installation date reschedule by you and it is 19 th January...I wonder ...And tell before two days .You said within 2 business installation will be done...And now give me new date 19th January...Again after lots of argument they said within 2 business days it will be done let's watch will it happen or done..But I never expect this type of behaviour reputed company like Jeeves...Very very disappointed never by items which require installation from flipkart or Jeeves ...We can nothing do because if we done installation self... Warranty and return items benefit leaps...

Not working properly... hangs a lot
Usb port doesn't work properly...
Speakers volime is less than the volume when tv buys was having

I purchased a TV from flipkart on 2nd November and while during its delivery, the jeeves technician suggested to purchase extended 2 year warranty plan and I did by paying him the money in cash amounting to Rs.2435. The TV was faulty and replaced. But the replacement was also faulty so it was returned. I contacted jeeves for which was very hard to get to because the customer support is totally useless. The number provided in extended warranty does not exist, they have no customer support helpline also. I had to call and ask for installation to get someone to talk about the issue. I got a mail from them and sent a mail as needed. Its been 2 months and no refund. They are just sending same template mails all the time whenever I ask for the status.

I want full refund for the same. at the earliest. Providing number listed on their site is useless.

The attached photo shows invoice of the extended warranty which also shows the number [protected], to be contacted for any issues. On calling it, it says the number does not exist.

I had to buy Midea ac with Jeeves warrenty. In march 2020 AC stopped cooling so i called jeevs for service, due to covid it got delay which is acceptable after 31 august they told me you AC will get repaired withing 1 week in September but no one came to service the AC they keep saying same thing again and again our engg will repair AC soon. And finally one day they mailed me you AC can not repaired due to some part was not available and they offer me refund and i accepted the offer and ac was picked up on 4 oct 2020 they told me you will recived refund in next 8 days. And today is 2021 12 January and i am still waiting for the refund . i had emailed them many times but i am not getting any response . Jeeves is completely scam n fraud company. Please 🙏 help me to get my refund . please check the refund offer

My marq tv was turning off itself I raised a ticket 10months back but no use .both will happen they said .techinicians will come but they can't

I facing this issue from last Feb

Please resolve my issu

I sent my mobile to JEEVES complete mobile care for warranty service in the month of august but till now there is no update about my mobile whenever i call or email them they only telling me that wait for 2 or 3 bussiness days they give an update but they will not responding please help me to get my mobile back
this is my Claim ID: CMP[protected] which i registered...

I have mailed and asked for refund of the 2 year extended warranty for the tv I have purchased and they replied and asked for my bank details and I have already given my bank account details one week before but still not got the refund in my account. And now when I am emailing for update they are also not replying and also not giving any update.

Customer care also not helping for this. I am attaching all the email conversations.