Jeeves Consumer Services Complaints & Reviews

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

Complaint raised date: 12th Sep 2020

Jeeves techinician came to my house on 19th Sep and told that Mother board is not working, he will raise a request for spare parts, which will be replaced before 22nd Sep.

When i called Jeeves customer support they told that spare till not received and the ETA is normally 20 days. And if spare part is not received, they will raise a refund request within 8th- 12th Oct 2020.

Now I have been calling them every day to get an update, and everyday I hear the same thing that the part is not available, and that is all they know. I dont have a proper date on which my TV would be repaired or my refund would be processed. This is now getting really hectic. Could you please help me with this ?

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

TV Purchase date: 14th Nov 2018
Jeeves Extended Warranty: 14h Nov 2019 to 14th Nov 2021
TV Repair Date: 6th Sep 2020
Complaint raised date: 7th Sep 2020
Jeeves Case ID - FREV-5NCB6T-8O8QXO-QG2HJF-NJ306EB

My TV got repaired on 6th Sep 2020 and i have registered complaint on 7th Sep 2020....

I had purchased a TV and extended warranty from jeeves. In the extended warranty period some problem arises in TV.
Technician came and said motherboard to be replaced in july 2020.
After some days display got damaged and when contacted jeeves they said only one complaint at a time.
Until now motherboard not replaced and I am unable to watch tv with display problem
Please help me
[protected]

I had submitted the repair ticket on 7 Sep 2020. On 9 Sep 2020, your technician guy visited to check the TV. He told us, he has to change some part for that he has to submit the request to the service centre.

Now already 30 days gone. I contacted your customer care continuously from last 2 week, they simply telling me, sir, it will take some time and part is not received.

Flipkart and Jeeves are making fraud with the customers by selling extended warranties and not refunding the amounts when their products results faulty.
My refund claim (Policy ID- ZPPOSSK1180668, Claim ID- CLJP[protected] registered on 12th July 2020)against the VU tv was rejected saying the customer is not responding on 04th October 2020 while I was continuously been in touch on mail and customer care for the last 3 months.
The Customer care guys are fooling on every call. they have absurd excuses as we have already marked you a mail to send the required documents, your no was not connecting so we rejected the claim (without any written communication).
Their System is rotten with no PCs, no serves, no emails, no CRMs. Departments are on different plants with no communication with each other.
They don't share the escalation matrix with clients/customers.

I am communicating frequently on "[protected]@jeeves.co.in", "[protected]@jeeves.co.in", "[protected]@jeeves.co.in", [protected]@jeeves.co.in, "[protected]@nct.flipkart.com",
"grievance.[protected]@flipkart.com".

Do not buy anything from Flipkart guys, esp. nothing with Jeeves even if they sell for free

Hi,

I have bought Thompson Tv from Flipkart on 9 Oct 2020.

Flipkart arranged demo and installation from Jeeves.

The installation person gave wrong Information that the Jeeves will provide new replacement in screen broken and damage condition also.

I bought the extended warranty by believing his words.

But in their website they have mentioned that screen broken condition are not covered.

I have requested for cancellation and refund for my Jeeves extended warranty plan.

At Jeeves. Please educate your service person to say the exact information that you are covered in the warranty.

Dear sir/mam
it has been 1month and 10 day i lodge an issue regarding my VU tv extended warranty but still the problem has not been solved.i contact the customer care a number of times but no one is capable of solving the problem rather giving assurance and date after date.
please i kindly requesting you to investigate the necessary details and solve the issue.below i am giving the deatails regarding this

policy number-JPPOFFK1904314
Order ID: OD[protected]
issue raised on 31st aug 2020

On aug 15 my TV unit has taken and inform that 80percent of my money will refund within 7 working days and your team acknowledge the same via mail but still now my money was not credited I have attached relevant documents whenever I call within 48hrs your amount will refund but still now not refunded.
Pls taken action and intiate my amount to my acvount
We want to inform you that your defective product is received and the refund amount will be credited to your bank account within 8 business days

Thank you
Mythili T
Jeeves

I have bought Jeeves extended warranty for VU TV in 2017. Now my TV is not working so I contacted to Jeeves. Their agent collect the TV and Jeeves mail me and say that they will refund me within 8 working days. 15 days passed but they didn't refund me so I mailed them again for refund. Jeeves reply me that they will refund me within 2/3 business days but 6 days passed and they didn't refund the amount. I have mailed to Jeeves so many times but they just keep saying wait for some time. I think they are not interested to refund me. So please help me in this issue.

My thomson 32 inch smart led tv is not working and i have compliant to jeeves but they are not helpful pls help me

I had given repair request regarding a/c repair on jeeves customer care on 9 sept 2020 but still no one came to check or even called now jeeves cc no. Is also not connecting what is the use of extended warranty if they don't provide services

I am nippu yadav I take complete mobile protection plan from jeeves through flipkart on purchasing redmi note 7s mobile . But when my phone accidentlaly damaged . They pickup the phone but not repair that and return back unrepaired and now they say we repair it and it's not powering on. My policy no with jeeves consumer services is JPPOFFK2163827

this is fraud compnay never goes with this

Hi, i had purchased from flipkart thomson high definition led smart tv  model no 55th1000 (Xh05513) on 30/12/2018, that is power off on 17/08/2020, when i contacted flipkart they said it is not in warranty so we cannot do anything.

Now it is a request, i[censored] can not provide any replacement or technician than why are u selling these products, or u are intentionally selling these defaulted tvs and  other appliances online.

Seriously very worst services from flipkart and jeeves. Even i am complaining about this in consumer forum.

Hi have given several complaint to jeeves customer service lots of mail was sent but they are not replying on the representative said that the refund you will receive but no one is calling my 3 complaint was filed from june'20 below are the complaint no cljp[protected]
Cljp[protected]

Keep on procrastinating refund on my claim registered on vu tv. I have already submitted my account details for refund twice but they iterating the same story every time. Its been two months they are just saying addressed within 48 hours and 72 hours time periods but not addressing my actual problem. I have attached the invoice copy, claim registered acknowledgment, and a copy of the email from jeeves support.

https://www.jeeves.co.in/

On july 1 st my mobile was picked and when i contacted they kept on telling parts are unavailable for more than 1 month and afterwards told that its service is completed then again when i sent a mail they told that parts are unavailable and gave a offer about refund when i accepted that offer told me they would provide refund within 7 business days now its been more than 7 business days and no response its been 3 months since the mobile was picked up. My plan id: jppoffk2030942.

Jeeves are not refunding the mobile cost againts my mobile protection plan purchased from jeeves.
See the attached email communication of last 6 months

I brought a mi tv 43 inch tv it's under warranty and Jeeves failed to replace the product they said return the defective product and the amount will be refunded .

The defective product picked up on 05/10/2020 and till now I didn't get refund, every time I called them they tell me to wait for 48 hours and the amount will be credited but till now I didn't get the amount.

I request you to process the refund as soon as possible. Thank you

I've requested to jeeves to cancel my extended warranty on sep 5th 2020
its been one month till now i didn't got my money back

background: ive purchased a motorola TV from flipkart, after two months i got issue with TV so for that i have asked for replacement to jeeves as they are providing the service, they came and took TV but with out informing they changed the status to refund,
even though i've accepted and later cancelled my extended warranty from jeeves
i dropped a mail to [protected]@jeeves.co.in the replayed by asking my bank details and some required documents for refund policy, i have shared all details they told with in 8-9 business working days money will credited but till now money not credited in my account

i called multiple times and asked for this issue, every time same reply (sir please wait for two days your issue will be cleared)

such a worst organisation i have seen and experienced till now

My name is Kishan hadiyal i have paid 1500rs service charge and my device was pickup 4months ago but till now i didn't receive my device back and whenever i call helpline number executive says that you will receive your device in 5 days but until today i didn't receive my device back.