Jeeves Consumer Services Complaints & Reviews

I had given repair request regarding a/c repair on jeeves customer care on 9 sept 2020 but still no one came to check or even called now jeeves cc no. Is also not connecting what is the use of extended warranty if they don't provide services

I am nippu yadav I take complete mobile protection plan from jeeves through flipkart on purchasing redmi note 7s mobile . But when my phone accidentlaly damaged . They pickup the phone but not repair that and return back unrepaired and now they say we repair it and it's not powering on. My policy no with jeeves consumer services is JPPOFFK2163827

this is fraud compnay never goes with this

Hi, i had purchased from flipkart thomson high definition led smart tv model no 55th1000 (Xh05513) on 30/12/2018, that is power off on 17/08/2020, when i contacted flipkart they said it is not in warranty so we cannot do anything.

Now it is a request, i[censored] can not provide any replacement or technician than why are u selling these products, or u are intentionally selling these defaulted tvs and other appliances online.

Seriously very worst services from flipkart and jeeves. Even i am complaining about this in consumer forum.

Hi have given several complaint to jeeves customer service lots of mail was sent but they are not replying on the representative said that the refund you will receive but no one is calling my 3 complaint was filed from june'20 below are the complaint no cljp[protected]
Cljp[protected]

Keep on procrastinating refund on my claim registered on vu tv. I have already submitted my account details for refund twice but they iterating the same story every time. Its been two months they are just saying addressed within 48 hours and 72 hours time periods but not addressing my actual problem. I have attached the invoice copy, claim registered acknowledgment, and a copy of the email from jeeves support.

https://www.jeeves.co.in/

On july 1 st my mobile was picked and when i contacted they kept on telling parts are unavailable for more than 1 month and afterwards told that its service is completed then again when i sent a mail they told that parts are unavailable and gave a offer about refund when i accepted that offer told me they would provide refund within 7 business days now its been more than 7 business days and no response its been 3 months since the mobile was picked up. My plan id: jppoffk2030942.

Jeeves are not refunding the mobile cost againts my mobile protection plan purchased from jeeves.
See the attached email communication of last 6 months

I brought a mi tv 43 inch tv it's under warranty and Jeeves failed to replace the product they said return the defective product and the amount will be refunded .

The defective product picked up on 05/10/2020 and till now I didn't get refund, every time I called them they tell me to wait for 48 hours and the amount will be credited but till now I didn't get the amount.

I request you to process the refund as soon as possible. Thank you

I've requested to jeeves to cancel my extended warranty on sep 5th 2020
its been one month till now i didn't got my money back

background: ive purchased a motorola TV from flipkart, after two months i got issue with TV so for that i have asked for replacement to jeeves as they are providing the service, they came and took TV but with out informing they changed the status to refund,
even though i've accepted and later cancelled my extended warranty from jeeves
i dropped a mail to [protected]@jeeves.co.in the replayed by asking my bank details and some required documents for refund policy, i have shared all details they told with in 8-9 business working days money will credited but till now money not credited in my account

i called multiple times and asked for this issue, every time same reply (sir please wait for two days your issue will be cleared)

such a worst organisation i have seen and experienced till now

My name is Kishan hadiyal i have paid 1500rs service charge and my device was pickup 4months ago but till now i didn't receive my device back and whenever i call helpline number executive says that you will receive your device in 5 days but until today i didn't receive my device back.

Staff behavior rude and does know knowledge about phones and coming for service

Hello my both products were stop working since april, it was corona lockdown still i wait patiently till june. Jeeves engg came on 14 june and he said we need to change tv panel it should done within 1 week and if it is not solved by 30 day you will get new tv replacement from june to september i call them many time but no response even they hung up my call. I have send them 1000 mails but no single reply. They always keep stretching it by saying give us 48hours we will resolve it. On 16 sept i got mail by saying sorry we can't repair you ac and tv. We will refund your mony with 8 days after picking you tv. Now again no response. They are just say give us 48 hours. After 3days they are saying give 48 hours. Well tv and ac models were purchase in 2018 which are not too old. But these fraud people are saying ac and tv part is not available this is so unprofessional. Today is 30th sept its been more than 6 months without tv and ac. Jeeves should be shutdown. I am having all mails call record and proofs bills mails will post them on social media and local news with help of some news channel and news paper. Soon to aware of these fake fraud company

Since july 26 onwards i am waiting for my refund... After repeated reminder they are extended my claim for un necessary reasons...
Please do the needful...

Case id : 0g14ewtrsch-2555763 :jppoffk1304600 : sheenu ps : refund

I bought a Blaupunkt 43" LED smart FHD TV from Flipkart with 2 years extended warranty in 2018. During my purchase, I assumed that the extended warranty will be with the TV manufacturer instead it was with Jeeves Consumer Service.

On 8th July 2020, my TV went faulty by playing only the audio and no display. I tried calling the TV manufacturer for service (thinking the extended warranty was with them) but there was no response from them. After reviewing the warranty certificate received from Flipkart during purchase, I called the Jeeves Consumer Service for servicing my TV under extended warranty. Though, I received the Claim ID in my registered mail ID and mobile on 15th July 2020, I did not receive any further communication.

After repeated follow up with Jeeves for nearly a month, one of their executive stepped in to help and arranged for raising a new claim ID (CLJP[protected]) on 10th Aug 2020. Following that claim ID, I received communications about technicians visit and a technician also visited for service on 12th Aug 2020. After checking the complaint, the technician told me that a board has to be changed and will come again to replace the board once they receive part which would take 10 to 15 days.

After 15 days, I called Jeeves for the status and I was told that the procurement of the part was initiated on 13th Aug 2020 and will take 15 to 30 working days (excluding Sundays) which is supposed to be on 16th Sep 2020.

Since there was no communication post 16th Sep 2020, I again called Jeeves for the status and I was told that the procurement of the part is in progress and will take 15 to 30 days (excluding Saturday & Sunday) which is supposed to be on 23rd Sep 2020.

As usual there was no communication post 23rd 2020, I again called Jeeves for the status and this time I was told that procurement of the part is handled by Branch office (in Chennai) and I should only contact the technician for status.

So, I called the technician who had visited earlier for the service. After checking the status of the procurement, he informed that the procurement is kept on HOLD and there are no other details available. I was also told that for any further details I should only contact the Claims Team ([protected]@jeeves.co.in).

Yesterday (28th Sep 2020), I wrote a mail to Jeeves Claims and yet there is no response from them.

Please be informed that I had been patient enough considering the ongoing pandemic scenario. Yet, the behavior of Jeeves Consumer Service is truly annoying.

As it has been more than 1-1/2 month wait, I request you to kindly step-in to arrange for a valuable service of my TV by replacing the faulty part (or) for a free replacement with a brand new TV.

Jeeves Customer Care[protected]
Jeeves Chennai Branch Office[protected] / +91-[protected]

On 25.08.2020, i complained to jeeves for the laptop issue, after which his engineer came 3 days later and investigated the problem in the laptop, he said that there is a hinge issue, but we have to replace it but now, the parts are available. No, so, i will come to improve it but when the parts come, i tell the company to bring this.

But complainet refrence no. Clfk[protected]

After 1 month, on 24.09.2020, i received a mail from kanchan (Phn no [protected]) regarding that she received the parts and need to get the laptop repaired in service center hence she need laptop. But i want onsite service, but she said that asus process is been changed now from asus hence on site for damage case is not been provided and also another thing is that on 27.09.2020 i received a mail from jeeves regarding refund. I replied the jeeves and forwarded the whole conversation with kanchan to jeeves and also ask that it is as per your instruction or not but no response from jeeves. I discussed this with kanchan but she said that she told jeeves to cancel the refund because she already purchased the parts and i also asked her why are you not cc jeeves id in your mail, later that no-one engineer is coming yet and it is almost 1 month my warranty period is spoil.

I called her on a regular basis but she said that to day is engineer will come but no-one is coming

So, please solve this issue asap.

On 14.08.2020 i start conversation with jeeves about my mobile audio sensor issue problem. Am under mobile protection plan when i was registered my complaint. My mobile was taken on 02.09.2020. Still now the problem is not rectified. Now they are telling your policy is lapsed. It will not cover and some time they are telling it is software issue. It will not come under warranty. I ask them to return the mobile that also they are not doing. Now am struggling without mobile more than 30 days time. I suggest not to buy any mobile from flipkart. They are tie up with one of the poor customer handling company called"jeeves".

I have bought an extended warranty for my iffalcon k2a 138.71cm (55 inch) ultra hd (4k) led smart tv and the tv got some issue with the panel and jeeves told that they will refund me the amount.

Product invoice purchased value : inr 35, 635.00 (As per invoice shared)
Applied 20 % depreciation value : inr 7, 127.00
Post depreciation final value : inr 28, 058.00

And my tv was picked on 22/08/2020 but i have not the refund till date.
Case id : 0f1ewchsc[protected] : jweboi2ab3986 : k santosh kumar : refund

I registered the complaint in june month and still the tv hasn't been repaired and i was told that i will get 80% of the tv. I have called customer care a number of time and requested to talk to any senior but the refund hasn't been initiated or i haven't told my complaint number.

My vu tv is out of order since 13th september. Jeeves technician visited on 16th september after several follow ups but did not repair the tv. I again raised another complaint on 16th september and it has been 10 days and nobody has even visited my address. I have made more than 100 calls to their call centre and their technicians. But these shameless people are not bothered to attend my complaint.

Its been 2 months chasing these people. 13th email conversation, server call, 5 times escalated by customer care for the sake of escalating. No service provided and no refund initiated.

Purchased washing machine on:
Order date:[protected]
Order id: od[protected]

Product:
Whirlpool 6.2 kg fully
Automatic top load
Washing machine
Warranty: 2 years comprehensive

Complain logged: 26th jul-2020
Policy: jppoffk104973

1) on 26th jeeves customer care told that within 15 days the repair will happen.
2) after 15 days they told sla is 30 days hence till 26th aug service will happen.
3) on 27th aug they told that saturday and sunday are national holiday so those are not counter in 30 days, if not happen then refund will be initiated.
4) on 7th sep they told, parts are not available, hence refund is being initiated and would happen in 7 days, and its been escalated and sla is 48hr.
5) from that day on ward these guys are escalating this and nothing is happening till 23sep-2020.
6) i have 14th email conversation and numerous calls and still they are asking for allow more time.
7) as per service agreement its suppose to be happen in 30 days sla. Which you can read in the attache terms.
8) in this mean time they have canceled by request 3 times and recieved calls to confirm that ""is your service done.?" how pathetic is this to cancel request itself and then calling customer if the service is done. Even after customer is saying no, confirming it thrice.? For what?

Pathetic service.