Jeeves Consumer Services Complaints & Reviews

I have received a gift from my team on occasion of anniversary, i have opted for extended jeeves warranty for the same. The technical person who visited for extended warranty and installation confirmed his supervisors for making a deal of extended warranty as it was a gift. My extended warranty is valid till 5th October and I have raised a complaint in jeeves as on 23 September my tv got some issue's and on 24 th sep I spoke with the toll free number, they told me to send the extended warranty certificate which I have attached the photo. After lots of communication they have taken almost 10 days and I have not been able to register a complaint with them as they need purchase bill.
As it is a gift I have told them that there is no bill available and I have submitted what ever documentary available with me. The manager shrinivasan whom I personally spoke to regarding the issue of not able to raise a service request have told that your warranty has been expired. Feel Very much cheated, if you guys could help in getting service done or atleast I need refund for the stupid plan of extended warranty they have offered me.

CASE ID: FREP-6SF2ZK-4TD4DK-36KMMS-3A9CCV8
Complaint Raised: 28-Aug-2020
Technician Visit: 08-Sept-2020 (After multiple follow-ups)
Problem Diagnosed by Technician: PCB faulty
Service Promise Date: 28-Sept-2020 (else refund will be initiated)
No updates till 28-Sept. I raised refund request on 01-Oct-2020 but customer care does not accepted my request saying we are trying to get the spare part. Technician visited on 03-Oct but came with mismatch part.
I have sent multiple mails after that to [protected]@jeeves.co.in and [protected]@jeeves.co.in for refund but nothing happens. Everytime I call customer care they say we are escalating your problem internally and you have to wait for 2 business days for any response. But nothing happens even after 48 hours and multiple follow-ups with customer care. I have talked to UP service head (Mr. Prashant Verma) multiple times, everytime he assure me that within 24 hours the problem will be resolved, but nothing has happened and there is no update from Jeeves.

Hi Sir,
I have purchased mobile from flipkart and opted insurance with Jeeves. My mobile was fallen from my hand and its damaged, then I have called to jeeves customer care to file a claim for this on 28th September 2020. One of lady executive taken my call and I have provided the details how it happened and address for communication. Next day again I have called to the Jeeves as I didn’t received any mail for claim. One lady taken my call she completed the claim as the lady who has taken my call on 28th filled but not submitted. Then I have received a link to pay 1000 rupees from end to do service, I have paid the amount in the same day. Then I have received a mail saying that they will reach my location to pick the product, but the address in the mail is not which I have provided while filing the claim. Then I have communicated many time to update the address but they are denying to do and asking me to pay again if I want change the address.
I am ready to pay I did mistake, but this case their employee not did their work properly and asking me to pay again from my pocket. I have requested many time to listen the recording to know what happened but they are not ready to do. Please take action against these worst people and try to punish them.
Thanks in anticipation.

On 5th of august I initiated a claim for my VU tv 40 inch. On 22nd a technician visited my home and inspected the TV and found an internal PCB defective. On 28th i called jJeeves care and they informed me that due to non-availability of spare part, TV cannot be repaired and they advised me for a request of refund by mail to the Extended warranty team.
On 31st August i sent a mail to the extended warranty team and I received reply stating that the issue has been forwarded to the concerned service team and will be resolved on a priority basis.
On 9th September i sent a mail to them again regarding the update and I didn’t yet receive a single response from them.

I called Jeeves care[protected] repeatedly for past 25 days at least 12 times and every single care just told me to wait for 48Hours, i kept calling them after every 48Hours and finally in a 9th attempt after 20 days one of the senior Escalation head Ms.Rashmi attended the call and she promised me that she will call and resolve the refund issue very next day.
Rashmi did not call next day and i again called their care to inquire the issue and all they wanted me to do is to wait for next 48Hours. This cycle repeats after every 48Hours.

The plan was until October 5 2020, but i claimed the warranty on 5th of August 2020.
Since it was their fault, they kept pushing the process forward and did not process anything until now.Its already 4 months passed.

CLAIM/CASE ID: FREV-33WUVI-UHGTN6-JY9USB-9KS1U4T

I have requested for the cancellation of a service but the company is not refunding my money. It has been more than 20 days. Their representatives are not responding to my emails and over the phone they give me false dates.

Service - Extended Warranty for your Samsung 6.2 kg Fully Automatic Top Load WA62M4100HY/TL 01

My Phone Number - [protected]
EMail - [protected]@gmail.com

The technical agent did not visting my home, but he is marking in his site as he visited my home. His phone no is [protected]

I have purchased extended warranty with Jeeves for my MI LED TV and I have been chasing them from last 10days to claim the warranty but every time i call them they give me new reply. My complain was filed on 06Oct and I sent my TV invoice with Jevves Extended Warranty Certificate via email [protected]@jeeves.co.in & [protected]@jeeves.co.in but till date these is no reply from their office. They have fix 5 lines answer 1.Sorry 2. I will escalate the matter 3. Technician will call you in 48Hrs 4. Anything else I can assist 5. Hang-up phone.

One of the worse experiences, next step co sumer court.

I purchased a mobile from flipkart and also buy a jeeves complete protection, my device damaged so i registered a claim on 29 sep 2020 and payment is paid by me on 1 oct 2020 but today is 14th day from payment but device is still not picked up and no update revceived from jeeves, and when i call customer service on daily i only heared by them " backend team is not responses on my query so we takes 2 business days " everyday.

My name is Rahul Kashyap mobile number [protected]

I have register my complaint 14/09/2020 regarding to iffalcon tv 55 inch my case id is (FREI-9ZWE0-2467L8-EJXJ97-LLGDM90) and my claim id is CJP[protected] . Almost one month is done today 13/10/2020 engineer visit at my home with part of tv he fix it part in tv but after fix it of part problem is not short out same problem is again come after repair front of engineer...engineer saying me you again complaint register. I don't know which type of service you provide...I am very disappointed from Jeeves. I have again called customer care after going to the engineer from home. but customer care told me you again wait 30 days for resolution. because he registered a new complaint and didn't do work for the old case id. engineer not repaired tv who is the responsible so why i wait again 30 days what is the benefit of extended warranty.

My bluepunkt let not working (it's on warranty with Jeeves)I have raised a compalint after that they are saying technician will come everyday they are mentioning wrong comments that customer not reachable ...after someday technician came and checked said panel will replace...after 2 days I called to Jeeves customer care(Rahul Singh was on call) they said panel not available u will get the refund share the bank and invoice details. We sent a mail to [protected]@jeeves.co.in and claims too...they replied complaint on progress allow us time ... Than everyday I am following with them they are saying technician will come to check again ... sometime they are saying u will get the refund ... I dint get resolution till now it's more than 10 days ...seriously pathetic service ...

Meena
[protected]

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

Complaint raised date: 12th Sep 2020

Jeeves techinician came to my house on 19th Sep and told that Mother board is not working, he will raise a request for spare parts, which will be replaced before 22nd Sep.

When i called Jeeves customer support they told that spare till not received and the ETA is normally 20 days. And if spare part is not received, they will raise a refund request within 8th- 12th Oct 2020.

Now I have been calling them every day to get an update, and everyday I hear the same thing that the part is not available, and that is all they know. I dont have a proper date on which my TV would be repaired or my refund would be processed. This is now getting really hectic. Could you please help me with this ?

Hi, i bought a VU 40 inch TV on flipkart with Jeeves extended 2 years warranty on Nov 14th 2018.

TV Purchase date: 14th Nov 2018
Jeeves Extended Warranty: 14h Nov 2019 to 14th Nov 2021
TV Repair Date: 6th Sep 2020
Complaint raised date: 7th Sep 2020
Jeeves Case ID - FREV-5NCB6T-8O8QXO-QG2HJF-NJ306EB

My TV got repaired on 6th Sep 2020 and i have registered complaint on 7th Sep 2020....

I had purchased a TV and extended warranty from jeeves. In the extended warranty period some problem arises in TV.
Technician came and said motherboard to be replaced in july 2020.
After some days display got damaged and when contacted jeeves they said only one complaint at a time.
Until now motherboard not replaced and I am unable to watch tv with display problem
Please help me
[protected]

I had submitted the repair ticket on 7 Sep 2020. On 9 Sep 2020, your technician guy visited to check the TV. He told us, he has to change some part for that he has to submit the request to the service centre.

Now already 30 days gone. I contacted your customer care continuously from last 2 week, they simply telling me, sir, it will take some time and part is not received.

Flipkart and Jeeves are making fraud with the customers by selling extended warranties and not refunding the amounts when their products results faulty.
My refund claim (Policy ID- ZPPOSSK1180668, Claim ID- CLJP[protected] registered on 12th July 2020)against the VU tv was rejected saying the customer is not responding on 04th October 2020 while I was continuously been in touch on mail and customer care for the last 3 months.
The Customer care guys are fooling on every call. they have absurd excuses as we have already marked you a mail to send the required documents, your no was not connecting so we rejected the claim (without any written communication).
Their System is rotten with no PCs, no serves, no emails, no CRMs. Departments are on different plants with no communication with each other.
They don't share the escalation matrix with clients/customers.

I am communicating frequently on "[protected]@jeeves.co.in", "[protected]@jeeves.co.in", "[protected]@jeeves.co.in", [protected]@jeeves.co.in, "[protected]@nct.flipkart.com",
"grievance.[protected]@flipkart.com".

Do not buy anything from Flipkart guys, esp. nothing with Jeeves even if they sell for free

Hi,

I have bought Thompson Tv from Flipkart on 9 Oct 2020.

Flipkart arranged demo and installation from Jeeves.

The installation person gave wrong Information that the Jeeves will provide new replacement in screen broken and damage condition also.

I bought the extended warranty by believing his words.

But in their website they have mentioned that screen broken condition are not covered.

I have requested for cancellation and refund for my Jeeves extended warranty plan.

At Jeeves. Please educate your service person to say the exact information that you are covered in the warranty.

Dear sir/mam
it has been 1month and 10 day i lodge an issue regarding my VU tv extended warranty but still the problem has not been solved.i contact the customer care a number of times but no one is capable of solving the problem rather giving assurance and date after date.
please i kindly requesting you to investigate the necessary details and solve the issue.below i am giving the deatails regarding this

policy number-JPPOFFK1904314
Order ID: OD[protected]
issue raised on 31st aug 2020

On aug 15 my TV unit has taken and inform that 80percent of my money will refund within 7 working days and your team acknowledge the same via mail but still now my money was not credited I have attached relevant documents whenever I call within 48hrs your amount will refund but still now not refunded.
Pls taken action and intiate my amount to my acvount
We want to inform you that your defective product is received and the refund amount will be credited to your bank account within 8 business days

Thank you
Mythili T
Jeeves

I have bought Jeeves extended warranty for VU TV in 2017. Now my TV is not working so I contacted to Jeeves. Their agent collect the TV and Jeeves mail me and say that they will refund me within 8 working days. 15 days passed but they didn't refund me so I mailed them again for refund. Jeeves reply me that they will refund me within 2/3 business days but 6 days passed and they didn't refund the amount. I have mailed to Jeeves so many times but they just keep saying wait for some time. I think they are not interested to refund me. So please help me in this issue.

My thomson 32 inch smart led tv is not working and i have compliant to jeeves but they are not helpful pls help me