Jeeves Consumer Services Complaints & Reviews

My phone accidental damage insurance claim was approved and Jeeves recieved my device on 18 August, 2020. According to the agreement, I should be getting my repaired device within 10-15 days, but as of today more than 60 days have passed and I still haven't received my repaired device.

I want my complete mobile price to be refunded to me but Jeeves is just delaying the issue.

I have given complain regarding my laptop since one month but u r deny to resolve

My complaint of thomson 24 inch R9 led tv not resolved after 2 weeks of registering complaints.tv is on extended warrenty for two years.they are not visited my home even after making repeated phone calls through CC.kindly do the needful at the earliest.

Complaint no CLJP[protected]
Reg mob no [protected]

I have raised a service request for my TV and they visited home and picked up the TV and I got a call saying it is a Accidental Damage and sent me an email regarding the refund amount & I shared my bank details but I have not received any amount till now.

1. March 11th 2020, I raised initial complaint
2. March 23rd 2020, I received an email regarding refund amount and I had a back and forth conversations with customer support and finally I shared my bank details but till now I have not received my refund.

I purchased a Refrigerator from Flipkart and it was delivered on 20th October.
The Technician was supposed to visit on 21st Oct. Technician name is Manoj Kumar Patel. When I called the technician he said: "I came too far now, I will call you back shortly".
I wasted my full day waiting for the technician to come. He did not visited. He stopped picking up my calls in the evening around 7:30. He did not even said that, I will not come. Till 8 :00 PM, he said, I will try to come.

Later that night, I received a message from Jeeves saying: "Our Technician tried to contact you but you did not answer the call"
The Technician (Manoj Kumar) made a false statement and lied to the company and even to me.

It's now been 3 days, none of the technician have visited my place for installation and demo. I am not able to use my product.

30th September: you already acknowledge that the part pending request is already noted.

2nd October: you have checked the status that the part pending is there updated hence there was a delay

3rd October: Your team member Krishnamoorthy confirmed that you have received the part.

And now when I call you customer service agent: they say it is registered on the 5th of October & I have to wait for 21 days from 5th October.

If that is the case then your team on the email sides has been lying to me all this while?

Customer agent: Also Somedays back when I called a lady on the customer service said that we will be processing for the complete refund & the technician will come for the final inspection & within 8 days you will get the refund.

Customer Agent today: Name: Sreesanth: Said that "part pending" was registered on the 5th of October.

I will consider my request registered on 30th September. & on 2nd October you confirmed it too.

Do let me know if you want the call recording? I am sure you guys should have it already!!!

Your team has exhausted 21days buffer & no one has clear information. Jeeve's team on the customer service desk is misleading with false information & wants to buy more time.

I would like to settle this account.

I would like to get my entire amount refund along with compensation for the false information & the inconvenience caused to me.

T th e above subject i have registered complaint on 20/09/2020 regarding same and on same day my claim was registered. technician visited and tols me that ita motherboard was a problem and will resolve it as early.
when contacted customer care executive told me it takes 21 days to get it resolved. its 1 month now but no call, mail, regarding my cmmpalint is answered
i called customer care but got same answer wait for 48 hours we have forworaded request for replacement and our backend team will answer you but no one has called me.,
this is just harrresment you all doing, no able person is availabale to answer, only one answer is wait for 48 "hours, really shameful jeeves team

Hi Team,

Claim ID:- CLJP[protected]
Technician visit:- 1st August 2020
Today's Date:- 21st Oct 2020

I have purchased extended warranty with VU LED tv. 1st Aug 2020, technician visited my place and told that led board is damaged. Then he raised a request for the board. Till 18th Sept 2020 they were not able to find part and the status was part pending. So as per the policy they should give me refund or replacement. Now they are sating that we will replace part after 3 months. Customer care does not have any answer apart from telling please wait for 48 hrs.

I visited the JEEVES office in HSR twice and got an update saying my refund is approved. Can you please confirm the same? Also please pickup the product by this weekend and initiate the refund process. I am really struggling to get this done.

Please take immediate action and initiate pick up and refund for same.

Hi i had buy Midea Air conditioner and but jeeves extended warranty . so Ac stop working in march 2020 and i had register complaint to Jeeves and tey were just saying gives us 48 hrs since march 2020 to sept 2020 . and finally they told me it is not possible to repair ac so they offer me refund mail so after wasting my 6 months i agree to take my refund . after accepting refund offer they didn't contact me for 1month as they said in mail they will pickup product within 2/days. . so finally they came to pick up the product on october 4 2020 and told me you will get money within 8 days now it almost 17 days still i am waiting for my refund this is the wort experience of mine till now . they are not replying anything about refund .

CASE ID :: 0F17EWPNSCE-2261764 :: JPPOFFK971192 :: :: REFUND

I handed over my mobile to jeeves under extended warranty on 10/aug/2020.
since then there is no update.I have called customer care number of times and their reply is "we did not received any update from concerned team".
From last 10 days am not able to call [protected](i think they have blocked my number)

When ever i ask for update i get same email as below(they do copy paste).I dont no why flipkart is encouraging jeeves.They are really worst.

Am struggling from last 70 days still no proper update

Dear Customer,

Greetings from Team Jeeves!

Still we did not receive any updates from the concerned team, Once we get an update will let you know.
For further assistance you can reach our help-line number on[protected] or[protected].

Thanks,
Manju A
Jeeves

I had raised claim in 10th Sept for my VU TV, warranty was going to expire on 22nd Sept. Technician from Jeeves visited my home told there issue with motherboard & will takes 1 or 2 weeks, I called him after 1 week they told me to check with customer care, then I came to know that Jeeves cancelled my claim for some serial number mismatch, I reverified serial number & they said we will help you & from that day they are just saying that we escalated issue to backend team it's not moving after that now warrant got expired. I Extended warranty team but they are also saying same thing.
Sometimes customer care executive says, we have opened new ticket you will get technician number by EOD then after 2-3 days they says your warranty is expired, will have to check with backend team. Is Jeeves fooling the customers? Customers are helpless here.

Jeeves Consumer Services — MI TV 32 inch.
Jai Badhale on Oct 17, 2020
CASE ID :: 0I16EWMBSCJ-3198281 ::JFLKFI2AD8365 :: Mahendra Roundhal :: REFUND

Our VU LED TV was found to be not working on 23 Sep 2020. Hence, a complaint for this was lodged with you. In response to that, you intimated me for registering my claim vide ID No. CLJP[protected] dated 23rd Sept 2020.

Further, in this connection, Jeeves Technician Mr Abhay Lal visited my home on 28 Sep 2020 after giving multiple calls to Jeeves Customer Care and checked the device LED TV. After examining the device, he intimated us that the Motherboard has become faulty and requires replacement. He spontaneously also checked through his Mobile that the Jeeves application was showing that the Motherboard was available in Delhi. Mr Abhay Lal also assured us that the Motherboard will be replaced on 29 Sep 2020. But it is seen that as on date no action to replace it is being taken. On the contrary, the representative at the Call Centre on calling him is giving us very rough replies and twisting his statement frequently. He has informed us that the Motherboard will be replaced after 1 month i.e. 28 Oct 2020 instead of replacing it on 29th Sep 2020 as assured to us by Mr Abhay Lal. So, this callous attitude of the representative at the Call Center shows that you instead of replacing the motherboard promptly are bent upon delaying and thwarting the matter and are not showing your sincerity.

The whole scenario shows Jeeves has so far been harassing me in complying the matter and not providing the committed services in spite of making the advance payment for extended warranty. Can anybody lead his life without a TV for more than a month as being envisaged in this case.

In compliance with the extended Warranty for 2 years Jeeves has registered my claim on 23 Sep 20 as intimated to me by Email. In view of the above, I hereby give you 3 days Notice to replace the Motherboard and set the device in functioning condition.

My mobile damage in liqued so i have claim my policy 23 september but jeeves process very slow, today 18 october but not respond jeeves complete mobile protection...

I have purchased mi LED TV two years back with two years of extended warranty (1+2yr).suddenly my TV is not functioning properly from last 50 days. I have contacted Jeeves to repair the device but neither they are not solving my issue nor they are paying refund. Every time when I contact call center, each one is promising me that he will escalate issue. They are making their customers fool. I am very much disappointed with service. Flipcart should stop collaboration with this company.

CASE ID :: 0I16EWMBSCJ-3198281 ::JFLKFI2AD8365 :: Mahendra Roundhal :: REFUND

I had bought a VU TV and extended warranty from Jeeves. TV stopped working on 23 Aug. after technician visit two days later, claim was lodged. They said the motherboard will be replaced under warranty. But the claim was closed from their side without any action. They asked me to register second claim. It’s been more than 3 weeks since the second claim and still no action has been taken. All they say is that they are looking into the issue and someone will get back to us. Nothing has happened, no course of action under claim told to us. Every time Customer care says it will be resolved in 2 days.

I have received a gift from my team on occasion of anniversary, i have opted for extended jeeves warranty for the same. The technical person who visited for extended warranty and installation confirmed his supervisors for making a deal of extended warranty as it was a gift. My extended warranty is valid till 5th October and I have raised a complaint in jeeves as on 23 September my tv got some issue's and on 24 th sep I spoke with the toll free number, they told me to send the extended warranty certificate which I have attached the photo. After lots of communication they have taken almost 10 days and I have not been able to register a complaint with them as they need purchase bill.
As it is a gift I have told them that there is no bill available and I have submitted what ever documentary available with me. The manager shrinivasan whom I personally spoke to regarding the issue of not able to raise a service request have told that your warranty has been expired. Feel Very much cheated, if you guys could help in getting service done or atleast I need refund for the stupid plan of extended warranty they have offered me.

CASE ID: FREP-6SF2ZK-4TD4DK-36KMMS-3A9CCV8
Complaint Raised: 28-Aug-2020
Technician Visit: 08-Sept-2020 (After multiple follow-ups)
Problem Diagnosed by Technician: PCB faulty
Service Promise Date: 28-Sept-2020 (else refund will be initiated)
No updates till 28-Sept. I raised refund request on 01-Oct-2020 but customer care does not accepted my request saying we are trying to get the spare part. Technician visited on 03-Oct but came with mismatch part.
I have sent multiple mails after that to [protected]@jeeves.co.in and [protected]@jeeves.co.in for refund but nothing happens. Everytime I call customer care they say we are escalating your problem internally and you have to wait for 2 business days for any response. But nothing happens even after 48 hours and multiple follow-ups with customer care. I have talked to UP service head (Mr. Prashant Verma) multiple times, everytime he assure me that within 24 hours the problem will be resolved, but nothing has happened and there is no update from Jeeves.

Hi Sir,
I have purchased mobile from flipkart and opted insurance with Jeeves. My mobile was fallen from my hand and its damaged, then I have called to jeeves customer care to file a claim for this on 28th September 2020. One of lady executive taken my call and I have provided the details how it happened and address for communication. Next day again I have called to the Jeeves as I didn’t received any mail for claim. One lady taken my call she completed the claim as the lady who has taken my call on 28th filled but not submitted. Then I have received a link to pay 1000 rupees from end to do service, I have paid the amount in the same day. Then I have received a mail saying that they will reach my location to pick the product, but the address in the mail is not which I have provided while filing the claim. Then I have communicated many time to update the address but they are denying to do and asking me to pay again if I want change the address.
I am ready to pay I did mistake, but this case their employee not did their work properly and asking me to pay again from my pocket. I have requested many time to listen the recording to know what happened but they are not ready to do. Please take action against these worst people and try to punish them.
Thanks in anticipation.