Jeeves Consumer Services — mobile not received even after 2 months

Address:Nagpur, Maharashtra, 440032

I have given my mobile for repairing to Jeeves on 24th Dec'19. It was conveyed to me that I will get my device returned to me in 20 days from the date they have received.
It's been more than 2 months I am continuously following up with their support but they keep saying that the moile will be dispatched in 2 days s and we will connect with you in 2 days but they never called me.

I have escalated this at least 10-15 times and don't know how many times I have called and emailed but they don't even care to call you back and no update on the device until today. I have been without my mobile and still continuously following and frustrated with this.

They have pathetic customer service and fake commitments. So need my device ASAP back as they are continuously driving me in circles and keep ling on the status of my device.

Claim date: 15 December 2019
Device Pickup date: 24 Dec 2019
Expected days to get back device: 20 days after pickup is received by Jeeves center
Claim request no.: AD[protected]
Device Name: Redmi K20 Black
Desirable resolution: Return my device
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Jeeves Consumer Services customer support has been notified about the posted complaint.
Mar 24, 2020
Updated by Parag Kawle
Its been 3 months and yet no proper action is being taken. Pathetic.
Complaint comments 

Comments

Very poor at services bot even installation was done properly utterly disappointed with this jeeves mi services please don't encourage such disgusting services
Now its June and they have conveyed to me that I will get refund as my device is not repairable. Now it's been more than 5 months and they are still joking.

Pathetic company, Useless customer service executives, Fraud.
50 days my phone is not received.

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