Jeeves Consumer Services Complaints & Reviews

Address: New Delhi, Delhi

I’ve filed a complaint and request them to fix my kodak tv, for which i’ve extended warranty. But its been a month now, and every time i call customer service, they are giving me the answer that its gonna take 15-20 days. But its been one and half month now. I’ve been calling them emailing them but no one seems to be giving a resolution or right answer. I dont know what to dot next.
Now i am only left to go legal against them and go to consumer court.
This is the worst customer service experience i’ve encountered in my life.

Please request to everyone not to avail any service from jeeves complay.

Oct 26, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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I am surprised when brands like flipkart are choosing jeeves as service agents since their service is worst. They don't know to diagnose the issue nor they are able to provide valuable feedback to the customer. The service guy from udupi (Harish) spoke nonsense when i asked him for a refund due to s/w bug in the newly bought iffalcon 40f2a. Instead of replacing/ refunding they did a factory reset and still the issue is not fixed. Again upon contact harish claims that the issue did not popup when the agent visited my house. I showed him a video proof which he denied saying it was 2 days old. I also proved it to him that it was a known issue since i have found few videos/ reviews online where customer reported the same issue. Even after all this that guy went on speaking like a maniac and repeated the same lines. I felt i was being deceived by tcl/ iffalcon/ jeeves. Here flipkart was not able to help me as well.

+1 videos

Oct 26, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Jeeves Consumer Services Customer Care's response Dear Sushanth,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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M

Mainak Biswas

from Kolkata, West Bengal

Sep 24, 2019

Brought a product (mi 32 inch led tv) from flipkart..15th September was the installation & demo scheduled.. But they aren't contact me. I rapidly called to the customer care but they don't give me any suitable solution

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The jeeves agent from udupi (Harish) kept rejecting my request even after showing the video proof and have put me in a helpless situation even after being a long-term customer for flipkart.
Really a poor service from these people. I would request people to pay a little more and buy electronics from retail store. Don't fall for this trap and waste your valuable money and time.

+1 videos

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Jeeves Consumer Services Customer Care's response Dear shettysushanth,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Sep 24, 2019

Updated by shettysushanth1 Hi Indu

Please find the below details

Flipkart order Id:OD[protected]

Seller: omnitech Retail

We have already contacted iffalcon and they have told us it's motherboard issue and asked us to exchange. But your service agent from Udupi(Harish) is not accepting the video proof and doesn't bother about what the IFFALCON agent has told. He keeps on rejecting the refund/ exchange claiming that the issue did not show up when his agent visited home. This is a s/w related issue and I am not a developer who can replicate it for them when they arrive. Also the agent had asked if he can open the motherboard which he wouldn't have asked if he was actually aware of the policies since the product was within exchange/ return timeframe. Anyways we did not allow him to do so.

Please provide a better solution since I am still inside the return window frame and stop replying like a robot. Why will I give my new product for service obviously I will ask for a exchange/ refund.
Also this is a known issue please have a look around on the net.

Thanks

Sushanth

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G

ganesh podagatla

from Mumbai, Maharashtra

Sep 27, 2019

Hello sir this is ganesh. I have purchased MI tv 43 inch. And i have purchased 2 years extend warranty in jeeves. And now my tv is not switching on. I want ur service to repair my tv. Plz respond fastly. My registred mobile number is [protected]

tv refund rejection - Comment #3546328 - Image #0

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P

parth jethva

from Upleta, Gujarat

Dec 9, 2019

Very wost service jeevesconsumer service very bad

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J

Jitendra Bhuva

Oct 29, 2021

Hello sir this is Jitendra. I have purchased 50-QDV VU Lec. And i have purchased 2 years extend warranty in jeeves. And now my tv is Sound issue . i had log the call on Jeeves on 9th October and Engineer Visit at Home and they Told issue with Speakers then after 20day he come back with speakers and now they told that issue Mother Board, really its very bad experience and it very perthitic services Jeeves Case IDCLLJWS[protected] Mu Mobile No [protected]

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Address: 7903214407, house no. 1, ward 15, above Adarsh Medico, Gaya, Bihar, 823001

This is to inform that my mi led tv 4a is not functioning properly since last week. I need it to be repaired as soon as possible.
So i want to claim service for it through the extended warranty plan which i purchased from you.
My tv is not working properly and it is not displaying the content available through the dish connection which is under the terms and conditions of the extended warranty plan. I bought it last year in june so it is still under extended warranty
I request you to repair it as soon as possible.
I live in house no.1, ward no.15, above adarsh medico., g. B. Road gaya, bihar.

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Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 aug 2019 then i mail my phone back panel some scratches. Today 45 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

Jeeves Consumer Services customer support has been notified about the posted complaint.

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G

Govind1985

from Delhi, Delhi

Sep 24, 2019

My device mi redmi note 7 pro is proxy sensors problem only

not solution provider - Comment #3543047 - Image #0

not solution provider - Comment #3543047 - Image #1

not solution provider - Comment #3543047 - Image #2

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Address: Delhi, New Delhi, Delhi

Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 40 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

Jeeves Consumer Services customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110058

The company is denying the service even though i have accidental claim and they are saying to me to wait for a month for the phone to be repaired which is not acceptable, their terms and conditions say if you opt for pick and drop service however they are not providing the option to visit the store which is even affecting my sister's marriage. Their supervisor named james is on the call and is very rude and said that raise the complaint, he even doesn't want to listen to the customer's queries.

I am not sure if they don't have a store in delhi that is captial region of india why they say that you have the option to visit the store to get is fixed faster.

Oct 21, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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Address: M6 Building, Capgemini Knowledge Park, ITC1,2, Opposite Patni Ground, Airoli, Navi Mumbai, Mumbai City, Maharashtra, 400708

Jeeves company policy 10 calendar day repair or replace and after 10 day 80 % value of purchase mobile.
But till time Jeeves company not provide my mobile or not give 80 % value of mobile.
Many time i m try but they don't reply
Detail of my mobile Asus Zenfone Max Pro M2.
Company picked 23 Aug 2019 till time not repaired. I have this issue to escalate to higher authority but higher authority also not solve my problems...
I already called more than 20 times but every time Jeeves executive told me please give us 24 hrs and i received two times call from back-end team but still mobile not repair.

And number of time they putting hold my call more than 25 minutes and after that call auto disconnected.

on 12th Sep 2019 i received call from back-end team executive name is Robert and he told me he will repair my mobile my today itself and dispatch also but still on 16th Sep 2019 i have not received any update and customer support asking gives us 1 day more to check with back-end team.

Policy Number:JPPOFFK1403562
Mobile : Asus Zenfone Max Pro M2

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Address: Ghaziabad, Uttar Pradesh, 201014

Hi,
I purchased extended warranty from jeeves (Ew invoice attached) for my new thomson tv (55 inches) which i purchased from flipkart (Tv invoice attached).

Due to technical problems with the tv, i returned my tv to flipkart and requested refund for extended warranty from jeeves on 27/8/19.

Multiple reminders sent on 28/8/19, 30/8/19, 3/9/19, 11/9/19 but refund has not been processed though it was promised that it will take 4-5 business days. I am still waiting to hear from them and seek resolution. Please refund my money asap.

Invoice details:
Nature of invoice: original
Invoice number: invdg-f0-
4ukwz8sh7fmvmpkdy8gejmdwr[protected]
Invoice date:[protected]:00:00

Regards,
Aditya

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Jeeves Consumer Services Customer Care's response Dear Aditya,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the refund.

Kindly Share us your register mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Sep 13, 2019

Updated by Aditya Gola Hi Indhu,

Registered No. is [protected]

Invoice Details:
Nature of invoice: Original
Invoice Number: INVDG-F0-
4UKWZ8SH7FMVMPKDY8GEJMDWR[protected]
Invoice Date:[protected]:00:00

I have requested for refund since 27th Aug 19 and till date i got 2 emails from your side that the refund will be processed in 4-5 business working days. This period is already over and I still have no answer from your call center and email support team.

Please resolve this matter asap.

Regards,
Aditya

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A

Aditya Gola

from Mumbai, Maharashtra

Sep 13, 2019

Hi Indhu,

Registered No. is [protected]

Invoice Details:
Nature of invoice: Original
Invoice Number: INVDG-F0-
4UKWZ8SH7FMVMPKDY8GEJMDWR[protected]
Invoice Date:[protected]:00:00

I have requested for refund since 27th Aug 19 and till date i got 2 emails from your side that the refund will be processed in 4-5 business working days. This period is already over and I still have no answer from your call center and email support team.

Please resolve this matter asap.

Regards,
Aditya

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G

Gajendra Pavdi

from Mumbai, Maharashtra

Sep 19, 2019

My smartbuuy earphones not working few days

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Address: Hyderabad, Telangana, 5000049

My mobile is purchased on flipkart with jeeves insurance so my mobile small speaker problem they say pay 500 rupees im told to they ok my is picked on27th august today is13th september my mobile did not get i'm called customer care they are not responding they are all saying came in two days many many times they did nit giving tracking id how to we track our mobile

Oct 14, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Jeeves Consumer Services Customer Care's response Please share the contact number and case id

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Address: 560067

I have purchased extended warranty for my Kodak LED TV from Jeeves through installation guy. It was told to me that I will receive a warranty voucher and receipt on my email address. Payment was online through their payment gateway Razor-Pay. I provided Payment confirmation and SMS screenshot to their email ID: [protected]@jeeves.co.in. Transaction happened on 16th August 19. I am chasing Jeeves over customer call number and frequent reminder on email. They are not responding to email. If we call the customer care number they says it will take 48 hr. but this 48 hr. never happened in last 25 days.
When I called them and asked them to talk with their senior or next level of escalation either they cut the call or transfer it to colleague sitting next to them.

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Address: 803-Brooks, Nyati Eternity, Country Club Road, Undri, 411060

I have taken a mi led tv 4a 43 inch on 02 jun, 18 and 2 years extended warranty by flipkart protect sold by jeeves consumer services which is valid till 31 may, 2021. Now 1 year of mi warranty is over and jeeves warranty have started and bad luck that my mi led screen display is not working. I cannot see anything on my mi led. So as i have purchased additional warranty from jeeves i have contacted them on 05 sept.19 but to my frustration the company is not sending any engineer to visit and check the problem in the mi led. They keep on rescheduling which is frustrating and looks like cheating. Need action against this company and need a engineer visit asap.

+4 photos

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Dear sir,
I raised my claim with id ad[protected] for my mobile 'oppo reno 10x zoom' on 15th august 2019. Payment was done on 16th august 2019.

After my extensive follow up, device was picked up on 24th august i. E., after 8 days. As per the tracking id, device got delivered in service centre of jeeves on 29th august 2019.

After passage of more than 18 days (12 working days) i couldn't even get the status of my device. I called more than 100 times to customer care of jeeves during the last approx one month.

I am in extreme crisis as my mobile is not returned back to me after lapse of maximum days as promised by jeeves. I made several communication via email with jeeves but to no resolve.

Kindly look into my case.

Jeeves Consumer Services customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by dbnith No positive outcome seen. Jeeves still unresponsive.

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K

Kalyan redddy

from Mumbai, Maharashtra

Sep 13, 2019

Did u get mobile now

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Address: Plot 40 A, Phase 8B industrial area, Mohali, 160059

I Have Jeeves mobile protect insurance from Flipkart, I have purchased the mobile from Flipkart and also bought Jeeves insurance with it. My phone screen got broken accidentally. I have complained about this and register the claim on June 10. My claim is approved by Jeeves team and the customer care executive inform me that my phone will be picked in three days. But my phone is still not picked. However, I have already registered many complaints from the last 90 days. I have a long trail of email with Jeeves team assuring that this will be resolved soon. Please let me know how it can be resolved and how my phone will be picked up?
Worst services ever I receive from the insurance company. I regularly call customer care every time I receive same response that this will be resolved soon. My policy number is JPPOFFK666124. Please help me if they can not pick up my phone and then let me know the address so i can ship myself.

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Address: Bandhan bank ltd, link road, rao trade centre bilaspur Chhattisgarh, Yamuna Nagar, Haryana, 495001

Website: www.jeeves.co.in

Dear sir
Jeeves company policy 10 calendar day repaire or replace and after 10 day 80 % value of purchase mobile.
But till time jeeves company not provide my mobile or not give 80 % value of mobile.
Many time i m try but they don't reply
Detail of my mobile xiaomi mi a1.
Company picked 24 aug 2019 till time not repaired. I have this issue to escalate to higher authority but higher authority also not solve my problems.

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Address: C/204 ICON SATYAMEV CHAVNI ,, Behind Balaji Agora Mall,, Near Tapovan Circle , sughad, Gandhinagar , Gujrat ,, PIN Code -382424, 382424

Deep j patel
[protected]@gmail.com

Device number: [protected]
Policy number : jppoffk744274
Plan id jppoffk744274
Claim id ad[protected]

I purched samsung s8 as well as 1 year mobile protection package on flipkart but now mob display is demage and some charging problem on my device. I already paid claim charges on jeeves protection and complete all the documentation. But jeeves do no give any further guidence or responce. I kindly request you please as soon as possible solve my problem. All the details mension below.

+2 photos

Jeeves Consumer Services customer support has been notified about the posted complaint.

Sep 09, 2019

Updated by deepjpatel still they do not give any responce and every time send only one email message, 'we will picked up within 3 days '

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D

Dazzlingdaz

from Delhi, Delhi

Sep 10, 2019

They said please complete the payment, i done.
Now they are not responding.
Only saying wait 3 days.

Now i am waiting since 20 days.
My claim is AD[protected]

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Address: 860e ashok vihar part 1 gurgaon, Gurgaon, Haryana, 122001

Sir my name is rinku aggarwal i buy a smartphone asus zenfone it is not working properly so i call service center. They pick my handset from 18.8.19and tell returned it with in 10working days. Then after i context through toll free no about the st. Atus my hand set but they set a
Fter26august they have no information update about my hand set and nobody returned it since yesterday. Please sir help me to return back my handset thank u

Jeeves Consumer Services customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by Rinku aggarwal Sir please response my complaint

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Address: New Delhi, Delhi, 110045

I have requested for cancellation of extended warranty on 14th august 2019. I have received a reply through an email to share the bank details for processing the payment, which i have shared on the same day to them.

On 20th august i have received another email where they have mentioned you will get your refund amount in next 02 business days.
After completion of 02 days, i have taken regular follow-ups, where they are saying again n again to wait next 24 to 48 hours.

On 27th august again i have received another email where they have mentioned you will get your refund amount in next 02 business days.

Now continuously following up on regular basis but not receiving any update regarding my refund amount.

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Address: New Delhi, Delhi, 110045

I have requested for cancellation of extended warranty on 14th august 2019. I have received a reply through an email to share the bank details for processing the payment, which i have shared on the same day to them.

On 20th august i have received another email where they have mentioned you will get your refund amount in next 02 business days.

After completion of 02 days, i have taken regular follow-ups, where they are saying again n again to wait next 24 to 48 hours.

On 27th august again i have received another email where they have mentioned you will get your refund amount in next 02 business days.

Now i m continuously following up on regular basis but not receiving any update regarding my refund amount.

+1 photos

Sep 4, 2019

Complaint marked as Resolved

complained is still open by mistake I have click on Resolution option

Jeeves Consumer Services customer support has been notified about the posted complaint.

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S

Sahadeb Sarder

from Mumbai, Maharashtra

Sep 10, 2019

Sir I am sahadeb sarder from Naihati west Bengal. my ticketid 9H5-35424PGSC[protected].why my ticket ID cancelled please help me sir..

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Address: delhi, Panipat, Haryana, 132103

Hii jeeves
My plan id is :- JPPOFFK1149726
I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 25 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me .
My policy number is:- JPPOFFK1149726
I RECEIVED PHONE TODAY 9 Aug 2019 around 4:50Pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & Regards
PRINCE VERMA

Sep 18, 2019

Complaint marked as Resolved

Hii jeeves My plan id is :- JPPOFFK1149726 I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 25 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem Reply me fast as soon as possible hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me . My policy number is:- JPPOFFK1149726 I RECEIVED PHONE TODAY 9 Aug 2019 around 4:50Pm Phone back side so many scratches & 1dent I send you photo Please solve my problem & call me urgent basis Thanks & Regards PRINCE VERMA

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Jeeves Consumer Services Complaints & Reviews

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Jeeves Consumer Services reviews & complaints page 72

worst service provider

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iffalcon tv bought via flipkart

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tv refund rejection

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complaint for repairing television u see extended warranty

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not solution provider

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services I very bad

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accidental claim

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mobile not repair as 10 day policy in 24 days also- policy number:jppoffk1403562

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refund of extended warranty

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honor 9n

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money charged but product not provided

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have taken 2 years extended warranty for mi led 43 inch

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delay in execution of claim with id ad21565863419

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mobile insurance policy_#jppoffk666124

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mobile repair not done as 10 day policy

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mobile protection plan

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my mobile handset not returned

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cancelled refund amount

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refund of extended warranty cancellation

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not solution provider heels company

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