Jet Airways — Amount deducted, But ticket is not booked | |||
I booked an international flight from Jaipur to Phoenix with Jet Airways for the first time today. I made the payments. The amount was deducted but the ticket was not issued. I called customer care they said drop an email to [protected]@jetairways.com asking to issue a new ticket or PNR against the transaction number and other details and they will get back to you in 4 hours. Now after 4 hours I called them again to ask the status and they say that within 24-48 hours they will let you know whether they are issuing you a ticket or they are going to return your money. I am stuck with them and need to book a ticket as soon as possible, as my date of journey is 9th July. I can't even book the ticket with other provider as I don't know whether they are going to cancel my ticket and refund the amount or they will issue me a ticket. Please help me to resolve it as soon as possible. My details are Saurabh Jain Flight: Jaipur to Phoenix Date of journey: 9 July Email used for the booking: [protected]@gmail.com Was this information helpful? | |||
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Jet Airways customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi Saurabh... I am facing the same issue. I guess they have some grudge against Saurabhs :)) On a serious note, Exactly same thing happned to me when I tried booking a return ticket online (Mumbai to London). I dropped an email to [protected]@jetairways.com and also called the customer care. They said Since, 4th & 5th was a weekend, it will be processed on Monday (as the team which looks into this does not work on Weekends). When I called them on Monday they said, it will be resolved in 48 hours at Max. Now, I am in a same dilemma as you are. Whether they are going to refund my money or give me ticket against the amount that they already deducted from my account.I can't book my ticket with other airline to...
The worst part is No one has shown courtsey to acknowledge my email which I had written on 4th of July. (to : [protected]@jetairways.com). I am not sure what to do next ! probably I will wait till the 48 hours timeline get exhausted and then visit their office (I live in Mumbai). but this is really terrible ! I am a frequent flyer with Jet Airways and this is the first time I am experiencing such a bad service !!! Only respite for me is.. I have time on my hand.. I wish to travel on 29th July.
The worst part is No one has shown courtsey to acknowledge my email which I had written on 4th of July. (to : [protected]@jetairways.com). I am not sure what to do next ! probably I will wait till the 48 hours timeline get exhausted and then visit their office (I live in Mumbai). but this is really terrible ! I am a frequent flyer with Jet Airways and this is the first time I am experiencing such a bad service !!! Only respite for me is.. I have time on my hand.. I wish to travel on 29th July.
I have booked ticket from jetairway's own site. MY amount is deducted from my bank account. But I didnt get any mail or pnr no or any sms or notification of the booking.
my details are rajendra madan jadhav, travel date 4th feb [protected]@ 2.25, flight- gw484, seat no 37A
booking date is 19th jan 2018.
THANKS
Rajendra jadhav
my details are rajendra madan jadhav, travel date 4th feb [protected]@ 2.25, flight- gw484, seat no 37A
booking date is 19th jan 2018.
THANKS
Rajendra jadhav
I had tried to book 02 X flight tickets from COK to ATQ for 06 Jul 2019 in 9W 911/9W 394 today 23 Feb 2019 at 19:35 hours. Amount debited but tickets not booked. Hence you are requested to either book the tickets or do the needful to refund the money. Transaction details furnished below.
Rs14386.0 on POS 99016008 at JET AIRWAYS INDIA LTD txn#[protected]On Sat, 23 Feb 2019 at 19:35
Rs14386.0 on POS 99016008 at JET AIRWAYS INDIA LTD txn#[protected]On Sat, 23 Feb 2019 at 19:35
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The worst part is No one has shown courtsey to acknowledge my email which I had written on 4th of July. (to : [protected]@jetairways.com). I am not sure what to do next ! probably I will wait till the 48 hours timeline get exhausted and then visit their office (I live in Mumbai). but this is really terrible ! I am a frequent flyer with Jet Airways and this is the first time I am experiencing such a bad service !!! Only respite for me is.. I have time on my hand.. I wish to travel on 29th July.