Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jet Airways
Customer Service Contacts

Jet Airways Phone Numbers

Mobile
+91 22 6121 1000
228
185
+91 808 101 1199
99
94

Jet Airways Website

Jet Airways Head Office Address

Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India
400099

Jet Airways reviews & complaints page 101

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
semizaki
from Guntur, Andhra Pradesh
Report
Copy

baggage weight

You offered 40k baggage.But in the airport, they say luggage is excess.How it is possible? In the ticket u must include "30+10(one luggage do not exceed 30k)".No more details in the ticket.I got experience from dubai for the arrival at manglore.No any help for the passengers.If no passengers no aeroplanes....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shaikh Nooralam
Report
Copy

Boarding issues

Address:Mumbai City, Maharashtra

I myself Dr. Shaikh Nooralam Ansar suppose to travel with a flight 9w-2625 on 25th of may 2015 from Mumbai to Bhopal but my flight was missed. I hd reached to boarding before 40 min to check in bt at jetairway counter i was informed that sir your boarding is closed u cant travel now by this flight.. How it is possible because i had recieved message from your side one day before only tha boarding will close 30 min before.. Bt i didnt fot...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohit 1976
from Mumbai, Maharashtra
Report
Copy

Horrible experience and lost Baggage

Address:Mumbai City, Maharashtra

Bunch o[censored]nprofessional fools at mumbai airport. I was on flight 9W356 from delhi to mumbai. First the flight is delayed by an hour, then the pilot confirms AC isn't working and then to top it, they loose by baggage on a domestic flight. The manager "Kumar" confirms at 1130 that they can't find it. Amazing. I don't know if I will get my baggage or not. But it's the most unprofessional staff at mumbai airport....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
amitlahakolkata
from Imphal, Manipur
Report
Copy

canceled my ticket without my permission

Address:Kolkata, West Bengal

Hi, I booked a ticket in jet airways to travel to Bangalore from Kolkata, my departure time was 6pm on 1st June yesterday, when I asked for my boarding pass they told my ticket was canceled, I called to jet Airway's customer care they told it was canceled by their system and they could not do anything for me, still I am in Kolkata, I had to purchase a ticket at Rs 14000, I had to take two extra unwanted leave from my office, due to this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
On 27-Apr-15 I received the following message from Jet airways Abu dhabi office from sales officer Mr. Fahad Khalid as below. "Net refund applicable after deducting the cancellation charges is AED 1775/-. This amount will be transferred to your bank account." After repeated follow up I received AED 1350 in my Bank Account No.[protected] Emirates Islamic Bank on 14-May-15. For Remaining AED 425 they emailed me credit note POS ID 0035773 MID...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Chennai, Tamil Nadu

We booked Air Ticket from Mumbai to Chennai on 31-May-2015 through Direct Website(jetairways.com). At the time of booking payment went off from Indian bank account by transaction ID. DINB[protected] followed on this We didn't get any ticket copy or itinerary details. Immediately we spoke to Jet Airways Customer Support executive with relevant details including transaction reference number and all. He told clearly that booking is confirmed...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Adilsheikh
from Gurgaon, Haryana
Report
Copy

Regarding job

Address:Dakshina Kannada, Karnataka

Hello sir /madam i am mohammed adil few days bak i gt a cl for current job offerng me job in ua. Company dy had my interview onlie n telephne round i have movd to next round nw i hav paid 5500 for document verifictn n nw dy r tellng me dt compny hv selectd n dy hv my job offer lettr. Befre that i have to depost 10000 for securty, i wnt knw that any is there any offer letter on my name ? For job in mangalore plz help me with this, contact...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SHegde
from Bengaluru, Karnataka
Report
Copy

Missing baggage and no proper response from airport authorities

Address:Bangalore, Karnataka

Since I missed my connecting flight (Air France AF192) from Paris to Bangalore on 24th May due to the delay in AirFrance flight from Boston to Paris, I was moved to Jet Airways(9W 123) . At about, 10.20 am(Paris Time), 24thMay, I was given the JetAirways ticket to Mumbai. I spent almost 11hrs at airport as the flight was at 21:10(Paris time). There was no Jet airways contact person at Paris airport so that I could get information about my...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bhaskar Babu K
from Mumbai, Maharashtra
Report
Copy

Cheating case at Jet Privilege

Address:Bangalore, Karnataka

Mr. Naresh Goyal, This is to report to you directly about cheating and malpractice in your Jet privilege services. I have been a Jet Privilege member for many years now. I had accumulated over 33K+ miles on my membership over the years. I used to be a patron of your airlines. I am extremely disappointed with how I have been treated in the last 3 months. I got an email mentioning that about 30K miles will get expired by March 31st...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr. Aditya Verma
from Chennai, Tamil Nadu
Report
Copy

Inadequacy in services in Flight S2 425

Address:Chennai, Tamil Nadu

Flight S2 4253 flying from Delhi to Chennai (Scheduled time: 1550 hours). The food was served along with a plastic cup, which usually is used for hot beverages after meals. A frequent system adopted by Jet airways is to switch on the seat belt sign, making excuses of the bad weather conditions, during which the beverages will not be served. It appears that they have adopted this policy of switching on the seat belt sign, to either delay...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shivinder sharma
from Mumbai, Maharashtra
Report
Copy

Flight Delays and disappointed response from Jet Crew

Address:Bangalore, Karnataka

Flight 9W 7126 Blr-Del-Chd - WBSPYG 1. Flight delay from Del-Chd for over 3 Hrs; forced to stay inside aircraft; no AC; No refreshments 2. Poor mainted aircraft, constant reeking chairs Flight 9W 7076 Chd-Del-Blr - WBSPYG 1. Flight on 23rd from Chd-Del cancelled at the last moment; 2. Unprofessional response from crew - no arrangement. Had to shout to get heard 3. Disappointed at the refreshment served; so little and so frugal Jet...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nirmal Singh Chaggar
from Allahabad, Uttar Pradesh
Report
Copy

charging of luggage charges

Address:Chandigarh, Punjab

We performed journey from Delhi to indianapolis us vide jet airways flight no.9w 0384, 9w 0228 reservation code ABVHMJ on 19th April and 20th April 2015 .from Newark to Indianapolis the jet airways given me connecting flight o[censored]nited airlines flight no.3440.when I reached newark, I enquired about my flight to Indianapolis, the united airlines officials told me that the flight was canceled and also told that they will arrange for another...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shriram Sutane
from Aurangabad, Maharashtra
Report
Copy

Basinet seat for infant

Address:Nagpur, Maharashtra

My Jet Airways PNR : GYYWUY I have booked connecting fllight from Nagpur-Mumbai-Abu Dhabi-Brussels Flight from Jet airways site. When I called for Basinet seat for infant and seat for us accordingly Jet AIrways customer service agent told us Mumbai onward journey provided by Etihad so you shall contact Etihad and gave me PNR (BOCXDB) Number of Etihaad. When I called Etihad customer care they told you need to be present in Mumbai airport...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Heera Lal Narania
from Jaipur, Rajasthan
Report
Copy

Airfare certificate

Address:Jaipur, Rajasthan

Dear Sir, I, H.L.Narania booked and purchased airtickets from your airline company on 14th November 2014 through M/s Tirupati Travels Jaipur, details are as mentioned below :- H L NARANIYA PNR[protected] Shanti Naraniya PNR[protected] Mithlesh Naraniya PNR[protected] Seema Naraniya PNR[protected] Shailendra Naraniya PNR[protected] I subsubmitted online request to [protected]@jetairways.com with a payment of Rs.1050/- on 10th April 2015...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anugrahit Kerketta
Report
Copy

Customer Service

Address:Chennai, Tamil Nadu

I was 15 minutes late to the last podium. I had completed my check-in almost two hours prior to departure. There was an entire queue in the only 'ladies frisking area in Chennai airport' . I had to wait for my chance, wait till they provided me appropriate trays to keep my belongings. All that was to be done was to clear the security-area and stand at the podium. I wasn't allowed to enter my flight, saying that the doors were closed. They...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sray1957
from Bengaluru, Karnataka
Report
Copy

Damage if suitcase

Address:Bangalore, Karnataka

Dear Sir, I was traveling with my family by Eithad Airways, operated by JET airways, on 07.05.2015 from Bangalore to Paris via ABU DHABI. The details of flight no. EY 8734 ( from Bangalore to ABU-DHABI) and flighty no EY 37( FROM ABU-DHABI to Paris) Two suitcases were kept in Luggage. On reaching Paris, we took delivery the both suitcase. We found that due to mishandling, one of the bags got damaged and one big hole has been created...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear sir/madam Book ref/PNR. 5T 76QA Airline. 9W/JRUCQU This is a horrifying case which shocked my very roots of trusting on even educated civilised people. I was traveling last night that is 17/05/2015 from Delhi to hongkong And I was seated at the very last seat 37C Which is an aisle seat, I kept my hand bag in overhead compartment and slept instantly, To my horror next morning after reaching my destination I found exactly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bharat Vijay
from Jamshedpur, Jharkhand
Report
Copy

misbehaviour of the agency

Address:Kollam, Kerala

Sir, I am a regular online shopping customer.Usually I get purchased items via Indian Post.Recently I get it via Blue Dart since I moved to another place Parippally. The.The Blue Dart agency is about 20kms away from my place and there is no home delivery to my new address compared to Indian post.So it makes me much difficult to travel these distance and collect the items.On the other hand I get my items much later than the expected date...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
si666
Report
Copy

Food poisoning

Address:New Delhi, Delhi

Hi, My partner and I recently returning from Delhi to London Heathrow on 8 May 15 at 9W 122 and have both been ill since. We had a terrible weekend on our return and have both been off work for 3 days this week suffering from extremely ill stomachs. We were ill the day after the flight and beforehand were staying in a top hotel with no issues with the food whatsoever. I still haven't recovered after a week has passed. Simon [protected]@hotmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Pune, Maharashtra

Dear sir, Today I had to board jet airways flight 9W 364 from Pune to Delhi at 5:45am which rescheduled 02 times to 7:10am and then 7:50am my connected flight to Dehradun was also rescheduled. The said flight from Pune again deluded and finally took off at 9am. As per rule I should get compensations from airways company but here on Delhi airport no body is responding. Finally due this delay my very important meeting is failed. Need...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy