Jet Airways Complaints & Reviews

I'm a normal passenger and I booked online ticket from tripsta.net from Dubai to Kuala lumpur. The flight was on Jet airways and has two stops in India. I made online check in and when I went to Jet airways counter in Dubai airport they told me that I couldn't travel if I haven't Indian visa because one of the flights is internal Indian flight. I haven't the visa and I didn't imagine that visa could be required for transit purpose....

Good day. plz note that i am unable to log in in my jp account[protected] since 27 june 2015. due to which i am facing much problem as i am not able to use my jp miles and also not able to earn miles for traveled flights. i call no of times to your call center but your executive are least interested in solving problem, they just put on hold for more than 15 -20 min and after that they come on line and say " we cant to anything just...

I booked a ticket on 16th August for Ranchi-Kolkata flight (9W 2859) for 28th August. I received a email confirming my booking and pdf ticket on 16th August at 10.50 am. The PNR for my ticket is XTWPPQ. At 11.06 am I received another mail, where with the same PNR (XTWPPQ) ticket has been issued to some Mr Dilawar Hussain for a Mumbai-Bangalore flight on 17th August and a Ranchi-Kolkata flight on 28th August. When I tried to check my booking...

I am Maria Bakshi and I was travelling from Mumbai to Bhopal on 15th August. My e-ticket number is[protected]. My flight departure time was morning 5:40. A.m. and I had already done web check-in on 14th Aug at 10:06 a.m. I reached airport at 4:50 a.m. and went to baggage counter at 4:55 a.m. There was another passenger who took 5 min and my turn came at 5:00 a.m. The lady then told me that the gates got closed 5 min back and I can’t...

I had booked a air ticket with Jet Airways. I got the following mail =================================================== Dear Guest, This refers to your online booking on www.jetairways.com with booking reference (PNR) – JPVKRO Please note regarding Schedule / Route change : Flight No Date Sector DEP ARR 0624 07NOV CCUBOM 1045 1350 Your reservation has been updated accordingly .The revised timings are as below: Flight Nbr Date From/To Status Dep Arr 9W630 07NOV CCUBOM HK 1135 1430 We...

My name is Rohan Gupte. I was travelling on jet ways flight (9W 228) from Mumbai to Newark via Brussels. I lost my bag and it took me an hour to search it and file a claim. I had a connecting flight to Dallas which i missed, I had to wait for another 3 hours for next flight. Its because i reached late the people those were coming to pick me up didn't come. I had to take a taxi. Now that bag contained a lot p[censored]seful stuffs which i needed...

This is to inform you that on 19th July'2015 I had boarded the flight 9W 391 from Mumbai to Hyderabad. I had 30kg of baggage and I paid Rs2400 for the 8kg extra baggage. Unfortunately in one of my bag's side chain, technically I can't put lock on that. And when I reached my home and I am checking my stuffs I realized that I have lost my trimmer with charger, some body (Jet airways employee) stolen from my bag, and trimmer cost is more...

Hi, I traveled from Helsinki to Chennai via heath row-Delhi on 29th May 2015. My baggage was lost and I had raised a lost baggage tracer request (DEL9W48411).The airport representative said that I will receive the baggage the next day but it dint and I had to call Jet airways almost everyday to get the same response that we are searching for it, finally somehow they found it after 17 days (way past the 14 days deadline after which they...

I had flown by Jet Airways flight 384 from Del to Bom on 8th Aug, ETD 2140 hrs. The check-in bag was badly broken and cracked at multiple places during airport transfers / loading onto Conveyor belt. Complaint was lodged on 9th August and Jet representative Mr Rahul acknowledged and accepted the claim. However, he said he cannot transfer refund amount thru' AXIS Bank for which I had shared Debit card details. (The card is blocked...

In response to my complaint, Mr Rahi from Jet Airways called from tel. No [protected] at 3.29 PM and 3.57 PM and stated following : 1) He regretted inability to transfer refund claim to My AXIS Bank as Jet is not having tie-up with AXIS Bank. I had shared my Debit card details including CVV no. 2) He stated that refund can be made only if have account in other bank except AXIS ( which I have but do not have Debit card) . In above...

I, Hitendra Mehta, was returning from IIM - Noida campus and flown by Jet Airways Delhi - Bom vide flight no 9W 0384 on 8th Aug, 2015, departing Delhi 2140 hrs. Seat No 22D. The Check-in Fibre body bag has been severely damaged and surface has cracked at multiple places. It's permanent damage and not repairable. The damage was not noticed while picking up bag from Conveyor belt as the damaged side was not face-up. Hence could not bring...

Dear Jetairways Team, I have booked the flight ticket for my travel on 31st August (Delhi to Leh ) and 12th September (Srinagar to Mumbai). As my mother had severe heart attack and she has gone through the Angioplasty recently. Doctor has advised her complete bed rest for 6 months so I will not be able to travel. I have raised the concern with makemytrip[protected] and they have asked me to check with jet airways as this the...

Damage of my New Trolley Bag, during travel by Jet Airways - Kochi to Mumbai on 25th July 2015. Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road Andheri Railway Station East | Mumbai 400 069 | India. The baggage is very badly handled and has slit torn from top & front corners of the bag is badly damaged. I had checked in two bags and one was intact and both were being used for the first time. The damage is beyond...

On 16th July 2015 by my Wife, daughter and Friend’s family is supposed to travel Bangalore to Rome via Abu Dhabi(Booking reference Attached). Having great impression and confidence we got the flights booked on Jet airways instead of Lufthansa, which is a real big dissatisfaction. Putting down the sequence below. Before that I will say Jet airways, don’t care about the emotions of the passengers travelling, rather they do a pure business...

Hi, I was flying to Indore from New Delhi on July 30th, 2015. My flight number was 9W-791. The departure time on my ticket was 6:25 am. I was at the check in counter at 5:15 am and was told that the flight is already ready for departure and that its time has been changed to 5:25 am. I received no notification of this change of flight timing. When i check with the reservation counter, they said they had sent me a notification on my...

Even after reaching the airport in time, we were refrained from getting into the flight 9W2416 today on 2nd Aug'15 from Jaipur to Delhi in spite having the flight PNR all because of mismanagement of JetKonnect staff and their irresponsibility.
We were told to go out to get some other formalities at the counter outside. On reaching the counter, the staff their refused to attend us, on insisting they pretended that were busy among...

I am a Gold Card member. Since the new website has been implemented, redemption of JP miles is not being done online. I have raised this issue over phone around ten times and have spoken to jet Counters at Mumbai, Delhi airports but no body listens and understand. On top of it during all flights invariably jet staff shamelessly boasts of new look efficient website. Pathetic response is received every time I have spoken over phone or counter....

I had called up Jetairways customer care number[protected] on 25th July at 1908 hrs and blocked seat in economy class from Jaipur to Mumbai in 9W 454 which was to depart from Jaipur at 20:55 and I was aksed to collect ticket by 20:00 hrs else my Booking PNR will automatically be cancelled. I was alloted booking PNR - VGKFDL. As I was travelling by car from out of Jaipur, I got delayed and but fortunately flight was delayed and I received...

We had arrived on 28th midnight from Singapore to Delhi IGI T3 Airport Our Luggage had been missed in Singapore Airport missed due to mistake & carelessness of luggage team. We faced so much of inconvenience in traveling in Jet airways Still are Luggage had not been received to our home. who will pay that inconvenience cost. please look into it. flght# 9W 0017 JetAitways...

My new mobile phone was stolen from the locked luggage. The box of mobile phone was there with the charger and other accessories, but handet missing. Travelled on 25th July from Kuwait Cochin via Mumbai by Jet Airways. It was more shocking When I found in my luggage another box of Mobile phone with accessories, but hand set missing. So my luggage says the theft of two mobile phones on board. How many more?? It is a well planned robbery!!! Please...